Orkin
reviews and complaints

First of all, the quotation marks in the title mean that my perception could be inaccurate... It is the customer service phone call from Orkin addressing our concerns about their termite service. The concern arose after the termite service of our house. We thought that one section of our house has been missed (no chemical applied), because all the rest ground around our house was serviced with Trenching&Rodding as planned with a clear ditch and dirt-digging sign. However, this section was intact to our observation. Both my wife and I made a close examination of that section soon after the technician has just left at the same day. We then reported to Orkin immediately and hoped they would send the technician back to fix it. We thought it was just an oversight, so it should not be a big deal and they can simply redo it. Unfortunately, a manager came one week later, and explained that the chemical has been applied to that section. The reason “we cannot see the dirt-digging ditch sign is that it was done by Rodding instead of Trenching&Rodding”, quoted from the technician. However, the manager was not able to provide any convincing evidence because it has already been 1 week, meaning the Rodding holes are sealed. I was not convincing, and even more suspicious now.

So, I contacted Orkin again (the same day) to express that my concern remains with two reasons: (1) Why that section has been treated differently from other sections (Rod vs Trench&Rod) around our house, while they all seem geographically the same? I was looking for professional justification behind this change; (2) Neither my wife nor me was able to spot these Rodding holes even the same day after the service (there is little grass by the wall which means a series of ½ inches rodding holes should be pretty straightforward. See attached picture of about 4 ft * 3 ft area.) Additionally, I provided two more comments that I think Orkin, as a professional pest control company for >100 years, should consider seriously: (1) Why the technician did not do a quick walkthrough/review of his completed work with the customer before leaving the site; and (2) Once a concern is raised, why did not Orkin provide a timely feedback/follow-up service to assure the customer before the proof or signs of service become hard to track (Orkin should know very well that the holes will likely seal after a week).

Then a man from a higher position phoned me. Oh boy! His tone was very unfriendly if not intimidating. I was very uncomfortable... To be honest, I was actually scared and my voice was even a bit trembling. He belittled my concern and the reasons behind it, and he insisted that his employee was 100% correct. His main messages are basically: (1) The technician determines which technique, Rod or Trench&Rod, to be used (however no explanation why that section is treated differently); (2) He denied the possibility of oversight (but no proof can be provided to me); (3) The technician debriefed his work to the manager the following day (I am not sure if this is a routine work procedure at Orkin, or it only happened because they have received our concern about that missed section. Also, if that section is not missed at all, why wouldn’t someone come and show me when the evidence is still trackable.); and (4) He backed-up his employees unconditionally (but does not allow me to question).

Two problems here: (1) the man at a higher position should never communicate with a customer with “intimidating” tone by any time; and (2) they tried to address my concern based on dubious backing-up the technician’s own narrative, but not on investigating professional proof.

I am writing now still with fear… I regret that I trust them so much from the very beginning until it is too late to change anything. I am also ashamed of the hostile tone from the “higher position person”. I do not expect anyone from Orkin to contact me. I give up! The only reason I am writing this experience is to make other customers being aware of this, hopefully, not going through same thing like I did.

I contacted Orkin March 2021 due to a bedbug problem. I found bedbugs on my couch in my living room. Orkin was contacted. Inspector George Davis cam out in March and inspector couch in living room and first bedroom. Bed bugs were found on couch in living room and headboard in first bedroom. He inspected all other rooms in apartment but found no other bugs in resident. Each apartment has six and a half rooms. There is a full finish basement. In the basement, he stated he saw termites. He stated he saw no insects in the home. He said the cost would be a $763.00 deposit and 409 a month to rid the house of these insects. Orkin did not rid my home of these pests. The techs, three that came to my home, did not want to spray the furniture, the carpets. Numerous missed scheduled appointments, complaints to corporate Orkin (Rhonda) who redirected my calls back to Orkin supervisor in Alsip who did not contact me. I contacted him, finally reaching him in July 2021 after several missed appointments. Orkin supervisor informed I no longer wanted to do business with Orkin. Refund requested for breach of contract. He informed me he would take care of this matter

We have been customers for over 10 years. We have had an ongoing issue with both termites and spiders. We have an appointment for 8am this morning to fog the house for the spiders. We have an appointment on the 26th for the termites. At 8am we were contacted by the tech that there was an emergency meeting called for the entire office this morning an hour away from us. I had already made arrangements to be out of the house for 4 hours.

I am furious. Then Jo called me and said that Luis said he was told there was a meeting just this morning. I am now very concerned that I have been lied to and that makes me very uncomfortable about letting anyone in my home.

PLEASE have someone in corporate look into this specific office - many many things going wrong. I pay for service. I am a long time customer. I dont need favors and credits - I pay for service and there is something veru wrong happening in this branch of yours. Freddy also just called and said he will investigate. PLEASE let meknow if you are aware of these issues and if we need to hire a new company.

I have called the orkin branch number that is on my bill 4 times. I was told the first time I called that the branch manager would call me back. I called 3 more times that week and all I was told by Joyce is that the manager will call me back.

5/2/22 Called [protected] to cancel my service. Very unhappy about billing and what I was quoted. Joyce stated she did not understand my billing so the branch manger would call me back.

5/3/22 Called [protected] and was told branch manager was to busy with end of the month closing to talk. Being a business owner myself NOT very good customer service there!

5/4/22 Called [protected] was told by Joyce again that manager would call me.

5/5/22 Called [protected] was told by Joyce again that he would call me back.

It is now 5/9/22 and I am tired of calling and just want to cancel service effective immediately.

I am tired of dealing with the area branch and want to deal with someone at corporate.

I expect a phone call back no later than 5/11/22

[protected]

Kristen Marseo

I have been with them for 3 months now. Only my first treatment was inhome. The other two are outdoor treatment. Yet my second visit it was said to have been an indoor treatment OT WAS NOT. My neighbors bugs are making their way to my house. I am so unhappy. My son has asthma and cockroaches are one of his major reactions. Im stuck in a 12 month contract to continue getting my neighbors bugs

I had an inspection that was terrible. Guy showed up in dirty uniform, did a 15 min walk through and left. Guy stepped in concrete just poured after being told to not step in service area. Then he looked around, said there were no mice dropping, did not go in attic, did not look on ladder outside, did not advise on any of the cracks alongside my house, did not look for any moles as I stated to him upon arrival and appointment. He was terrible and just seemed like he wanted to get in and out and left. The inspection was more of a quick coursity walk through.

On March 12,2022 Anthony of Orkin came to my home to do a treatment for bugs we discussed not using sticky rodent traps due to I have animals and I was advised the fee is $146 plus tax = $158 this would cover 2 treatments in a 30 day time frame well on April 1,2022 Another Orkin representative came to my home and did the second treatment in which he did not spray upstairs he just started throwing sticky rodent traps all over my home which my cat got his paw stuck in then Orkin charged my bank account another $100.05 which Orkin breeched the contract the contract reads $158 for 2 treatments in a 30 day time frame YOUR SERVICES SUCK

Jennifer Tates

I signed a termite contract with Orkin in April 2021 and paid in full up front. I also agreed to regular pest control. The $99 bill for pest control was paid over the phone. Promptly I began receiving past due notices. I contacted the office who advised the matter would be taken care of. A couple of weeks later, I received another past due notice. Again, I called the office and the same employee told me the matter would be resolved. I asked for the employee to send me email confirmation to which employee replied, "It's handled. You will not be sent to a collection agency". Today, March 15th, 2022, I received a notice from a collection agency, Sequium Asset Solutions (reference my Orkin account [protected]).

I wish could bill Orkin my hourly rate for the time spent on poor bookkeeping, or, perhaps Orkin hopes people are too busy to pay attention and will pay.

On October 2021 I informed my Orkin tech that after this I no longer would be needing their services as I would be moving. I moved the first part of November and sold my house on the 17th of November 2021. In December 2021 Orkin credited my Discover account for $41.00. On Tuesday February 15th I received a notification from Orkin 's collection agency that I owed $82,00! I e-mailed them and called them they told me that someone would be in touch in 24 to 48 hours! Needless to say that didn't happen! However someone did call me on Friday and said that they would inform their management. At this point they too have not contacted me. I did contact their collection agency and they marked the account as being in dispute. I am 82 years old and this is causing me a lot of stress. Bluffton, SC.

[protected]

Ollie Vaughn

3700 Danesborough Dr.

Tallahassee, FL 32303

[protected]@aol.com

[protected]

To: Trent Mathers

I am not paying Orkin any more money. Stop with all services and refund any amount due to me. You have really let me down.

On 11-30-2021 I came into your office at 4800 Woodlane Circle, Tallahassee, FL 32303. We discussed the importance of notifying me 24 hours in advance when Orkin was coming to do treatment on my Rentals. I sat there and watched you enter the information into the computer. In fact, I set up this very information in the very beginning with Orkin. Through Melissa. And has worked just fine for a long time. Until September 2021. When Melissa left. And my Rentals were not serviced. Which I also discussed with you Trent and you just did not respond.

I then wrote a check for $397.44 to pay for a year on 5315 Tallapoosa Rd. Tallahassee. Then I received a check from Orkin in the amount of $397.44. Why shouldn’t I assume that Orkin was not servicing my properties any more. Especially 5315 Tallapoosa Rd.? I have called Orkin numerous times with NO answer. I am sorry you have problems. We all do. However, I have a business to run myself.

I hired another Pest Control company to service 5315 Tallapoosa Rd. I received a message 20 min before a technician from Orkin, Eric, on 1-7-2022, said he was going out to this property to do a treatment. Not acceptable. I would have told this technician that I no longer have service with Orkin on this property. And that I have another company servicing 5315 Tallapoosa Rd. But was not given the opportunity. So I am not paying Orkin any more money on this property. The technician stated he saw a credit of $94.80 on my account. I want that refunded to me.

It is laughable that you now send me a renewal stating that Orkin is offering me savings when I pay in advance. But Orkin does not follow through. Such as in September when Melissa quit and all three of my Rental properties were not serviced. There was no phone call to alert me that Orkin was coming to service the properties and no card or anything was left at the properties indicating Orkin had even came to the properties. I want those amounts refunded to me as well.

Because Orkin did not service these properties at this time.

Your renewal letters indicate a savings but at the end of the term you are charging me. You should know before you send out these letters of any rate increase you also state in the same renewal letter. The way I see it is: If I pay in advance to receive a savings, then a rate increase should not involve me for the year I pay for in advance. What are you doing? Therefore, I am not paying the $15.60 you say is due on 2035 Mary Ellen Dr. Tallahassee. Do not go over to 2035 Mary Ellen Dr. Tallahassee any more.

As far as 2386 Vega Dr. Tallahassee, I do not want to continue service with Orkin because the trust has been broken. Refund any money due to me on this property and do not go over to 2386 Vega Dr. Tallahassee any more.

I have paid Orkin a lot of money. Three Rental properties for pest control.

1) 5315 Tallapoosa Rd. Tallahassee, FL 32303 -5 years

2) 2035 Mary Ellen Dr. Tallahassee, FL 32303 -5 years

3) 2386 Vega Dr. Tallahassee, FL 32303 -4 years 7 months

Also, I have paid for 5 years in advance for termite protection on:

1) 5315 Tallapoosa Rd. Tallahassee, FL 32303

2) 3700 Danesborough Dr. Tallahassee, FL 32303

3) 1712 Cordell Dr. Tallahassee, FL 32303

And, a moisture barrier on 3700 Danesborough Dr. Tallahassee, FL 32303

- The moisture barrier was not done properly. Only plastic was put on the ground and not up the sides. I was definitely taken advantage of on this one.

- Also I had insulation put underneath the flooring on this property by Orkin.

You may finish out the termite protection inspections on the three listed properties above. However, YOU MUST NOTIFY ME 24 HOURS IN ADVANCE WHEN YOU ARE GOING OVER TO THE THREE LISTED PROPERTIES SO I MAY BE IN ATTENDANCE.

CC: Orkin

P.O. Box 740473

Cincinnati, OH [protected]

Orkin

2170 Piedmont Rd. NE

Atlanta, GA 30324

Complaint filed on Internet

BBB

One of your drivers was driving erratically and speeding at reckless speeds on 295 North in Va tonight. License plate : Ua98608. 2 out of the 4 lanes were wide open as I merged onto the interstate. This driver had plenty of room to allow me to merge in front of him safely, but he clearly did not want to allow me to do so, and he did not want to move over to the fast lanes apparently- so he sped up to about 90 miles an hour to block me me out. With both left lanes still wide open, he continued to roll 85 mph to block me and another vehicle out from switching out of the exit lane. He then rode the bumper of a car in the center lane- all while the left lane was wide open. Posted speed limit is 70 mph. If only a cop was around to give him his reckless speeding ticket and take his license. He's going to kill someone.

This driver was not staying in his lane, speeding up, slowing down, driving ridiculous. I'm not sure if he was on the phone but he cut a white car off because of how he was not maintaining his lane.

Terra Linda, San Rafael, California 10:45 AM Sat 9/18. Orkin pick up truck ran the stop sign at Manuel T Freitas Parkway and Las Pavadas. Did not even slow down and was traveling above the speed limit. 35 posted. He was probably going at least 45. Did not touch his brakes. There were cars at the intersection about to cross. This is a big intersection. Not sure how he missed it. !

One of your drivers in vehicle 21366 ( hybrid Corolla newest model) cut in front of me no blinker or anything then made me slam on my breaks . He then cuts in front of another vehicle no signal or anything . Hopefully you train your drivers to have more respect on the road for other vehicles . Also he's driving way above the posted speed limit and rolling through stop signs . Please resolve this matter .

For 2 months I have left message to speak to the manger Trent Mathers about my service contract to find out the differences between preventive services and standard service with no response.
But Orkin emails me about my account is 60 days past due. I refuse to pay for services i do not understand.

In June 2021 the Orkin man just showed up at our door to spray. No appointment just showed up. I work nights so 9:30 am is not the time we would schedule anyway! He sprayed outside.

In July I made a 1:00 pm appointment to make up the June miss. He showed up at 11:30 am. I was walking out for a Doctor appointment so I turned him away. He sat in his van/truck until I left.

I called the Sidney Ohio office to explain and got no where. I am being charged $117.98 for spraying the front of our house!

I had a scheduled service appointment for today and nobody showed up. And nobody called me nor can I get anyone to pick up the phone. Very disappointed. I will have to cancel my service if this continues to happen! I have received notices to confirm my appointment and to not have anyone show up is just not good customer service. I have used them for years and never have had this problem.

License plate CNE5625 in truck 20712 driving in Sturgeon Bay, WI with Georgia plates almost ran me off the road and nearly caused in accident. I was in the left lane trying to merge right and he/she was further back (behind me) in the right lane. As I began merging right they sped up and cut me off almost running me into a median. Very unacceptable and embarrassing representation of your company.

Unprofessional installation
Will not return my calls
I am requesting my money back based on your 30 day guarantee

Larry golden
5724 natoma rd
Lake wylie, sc 29710
[protected]

Good Morning Account #[protected],
I do not like to get anyone in trouble but, I have a reoccurring problem with Orkin. For several years I was serviced by Matthew Pardue. He was absolutely the best customer service tech. Shortly before he left a lady from the office would call and schedule appointments and no one would come out. After a while I just canceled my service. I had complained and the general manager did call me, but NOTHING changed. I decided to try again. I called on 5/3/2021 ticket # [protected] and the lady sent someone out the same day. Dan Tebbetts did an excellent job. I gave him a check and it was cashed on 5/5/2021. Shortly thereafter a lady called to follow-up on my satisfaction. I told her I was happy, but I couldn't see my current account on line. She fixed it and then scheduled a follow up for Ticket # [protected], 8-10 AM on Monday 5/17/2021. No one came or called. I went on line and notice a ticket for both 5/12/2021 and 5/17/2021. No one serviced those tickets. I have Dan Tebbetts mobile phone and can call him, but is he really the problem? I have scheduled someone to be home, and no one calls or comes. What am I to think? I wish I could trust your word to show up when you say or promise. This is not the first time, it is the continuing time!
There is also a ticket # [protected] where nothing was done. No one called or scheduled service. To make matters worse I tried 3 times to file this complaint on line with the local branch in Tyler, TX on the Contact Us Button and when I hit send nothing happens.

Bob Markwood