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O'Reilly Auto Partsrack & pinion warranty

Dear Sirs: On 3/28/19 (mileage 191, 721 ) I was in Osage Beach, Missouri on vacation and R & P was leaking real bad. I took it to Parkway Plaza Tire and they had to put in a new O'Reilly's R & P and I was told that 100% parts and labor were warrantied.

The seals went bad on the way home and Parkway told me to take it to a good place where I live and on 4/8/19 (mileage 192, 511) I took it to Shorewood Lube Service. R & P was replaced with another from O'Reilly's and they said I would receive a check within 30 days a check for the labor. I did receive the labor check in the mail for $408.67.

Three months later in July the R & P started leaking really bad again. I went to O'Reilly in Shorewood, IL #4838 and talked to Domingo. He said to take it back to Shorewood Lube for another replacement and they would warranty the R & P and labor . So on 7/24/19 (mileage 195, 669) I did that. Domingo told me that it would take some time and I would go to Shorewood Lube this time to get a check for the labor. I paid $408.67 for the labor. This was no fault of my own that 2 Rack & Pinions break within 4 months. I also had also tried calling Joey Kraska on 9/24/19 and Ken Hubbart (both at the corporate office) and no calls have been returned. I left multiple messages with both. I have waited long enough and would like my reimbursement for my second labor warranty ASAP. Thank you for your attention.

O'Reilly Auto Parts
O'Reilly Auto Parts
O'Reilly Auto Parts
O'Reilly Auto Parts
O'Reilly Auto Parts

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Oct 06, 2019

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