O'Reilly Auto Parts
reviews and complaints

9/04/2019
I went into purchase a $259 battery for my Range Rover ( which was on hold for me from previous night for purchase the next day, I was told by staff that they/ you do install)
I went to your store (Lake Havasu City)
When I asked if they install the battery the clerk said she would have to ask the manager (which never appeared) she returned and told me he said No.
I explained that I was told the previous night and was told they dont install batteries.
So I went to Autozone 300 ft away and bought their battery $289 and they removed the old one and installed the new one.👍
Guess thats why Autozone had 10-13?people in their store and you had none, just 4 people standing around doing nothing with the manager in his office. Lol
Never go to O'rielly's again.
Just a FYI for your district guy.

On Friday we took our Tacoma to the local store to verify the alternator was bad. The employee tested it and the battery and said yes alternator was bad. We had previously bought the alternator at this store with lifetime warranty. So we was told to remove the alternator and bring it back and they would replace it. I explained it would be two days before I would be off work to remove. And was told that would be ok. So two days later we remove the alternator and take it in for a replacement. Was told the alternator was good and they would not exchange. Tried to explain that it tested bad two days ago but this fell on deaf ears and I was told nothing they could do. So I went back home and put the old alternator back on the truck and tested again, again in was producing low bolts. So I drive to the store and they tested it on the vehicle agin and said yes it was bad. They would replace once I take it off again and bring it back. By the time I got back home and waited for the motor to cool so work could be done. It was getting close to closing time. Made it back just before they closed and got the replacement. I did not appreciate having to waste a whole day to get this problem solved. I may not spend thousands of dollars a year with this company but I do own 4 vehicles that I maintain and do my own mechanical work on. But from this point on I will be using your competitor in town.

I witnessed a Disabled Employee be directly discriminated against for being disabled by his Store Manager. He handed him a physical form and told him he had to take a physical to be able to work at the store. This employee has been working for this company for two years and was never required to take a physical. Also, this company is directly violating the ADA. The ADA states that a disabled employee cannot be forced to take a physical nor can be asked about their said disability.

Radiator for a 4.3 liter with integrated oil and transmission coolers. Vehicle was a 1999 Chevy trailblazer. I physically drove in to pick up the radiator at the first promised time of 7 pm on 7-5-19. Associate at the Elk River store I originally talked to checked the back for deliveries. It was not there. Same associate called the Buffalo store to see if it left the Buffalo store to which it had not. Same associate told me to try Saturday at 9 am. This time i called and found out from Jay that it had not arrived but should at 1pm. I did ask for a courtesy call when it arrives which O'reillys did do. When i picked up the item later that afternoon i asked Jay the manager if he was willing to give me a break on how things panned out. He was unwilling and blamed the Buffalo store for holding things up.

I am seriously considering spending my money at a competitor.

I purchased brake pads for 85 grand cherokee. I did one side of vehicle, and i got 2 pafs that go on the outer psrt of caliper on thr other side. Thr pad that adheres to thr caliper piston side wasnt there. I called, the taos nm 87571 store and told, the manager. He said i have to return all of the pads. Unacceptable! He said he ordered another set which will be in on tuesday, i am not going to take the newly installed pads off and do thrm again, i eant thr single pad thst was not included. This is [censored]. My time is important. I have a disabled wife with only one vehicle. I will press a lawsuit. Then thr manager said i can purchase another set and then return the others. Avain, [censored]. I want something done now. [protected]

Richard the asst manager was very rude to me and asked me to leave the store! This was because I was trying to assists a customer and he was calling him a [censored]. This is totally unacceptable and when I said that he shouldn't be a raciest he proceeds to ask me to leave. I know every employee there Tommy Kevin Manger Michelle, Kelsey all work at this location. Asst manager Richard should not be working the counter acting like an [censored] to every customer I witness him being rude to day after day. That's how many times my shop and my employees buy parts daily from this location. Richard is hard of hearing and can't understand the customers most of the time. Please correct this negative behavior it's costing this location a lot of money in sale. I have 10 witnesses if you need there names that witness this rude behavior day after day. Please investigate this matter he isn't what the Oreilys low price guarantee customer service is based upon. Customer Service he is not and should NOT be representing the Oreilys Auto Parts Name ... Thank you for correcting this issue. ASAP

Your employee Nathaniel Dean Wagner who works at the Riverbank location needs to be reprimanded for his inability to do his duties. He has complained about helping customers. He has kicked things at the store on Standiford Ave. in Modesto. He does not fully have his focus on work, but has his mind on his ex who has moved on and is tired of him complaining about not getting his way. He has even said he is possibly thinking of getting another transfer, but this time to SoCal. I wouldn't want him near any of my auto parts or even my vehicle. Nathaniel Dean Wagner, who is an employer at the Riverbank location in California, is a horrible employer and does not fully understand the automotive language. He does not know how to do the majority of his duties and is constantly complaining. He was just on vacation and is going on another vacation. Nathaniel should not have a job at O'Reilly Auto Parts. He is not a good candidate to continue this job, especially since he is planning on asking for another transfer after he just got promoted to a full time position at the Riverbank location in California, but this time to one in Southern California. I do not trust him and will not be shopping at any location he works at. Nathaniel does not understand how to keep his personal life at home and not bring his personal life into the work area.

online orders take over 2-3 hours to be delivered and some do not get delivered all.

on 6/15/19 orderd material for job 2.5 hours had to call and clerk did not have a clue what was going on put me on hold for 20 min. than said they did not have a driver today which seems odd becuase for over 20 years they delivered on saturdays.

Called Advance Auto Parts a couple blocks away and part was sent out ASAP.

Hate to start buying from Advance Auto because I always liked and perfered Oriellys. Thanks Commercial Acc.

On 5/26/19 I went to the O'Reilly at 5570 Thomaston Rd, Macon, GA 31220. First the people hired to work know nothing about vehicle parts therefore cannot help with general questions or even finding the right parts. I go to this location because it is closest to where I am fixing my vehicles. This date is not the first time I have gone to this location and each time I go I get upset at the customer service and attitude the employees have towards customers. It cost me money everytime I have to get a part that is not correct and have to drive back and my mechanic not only has to wait for me, but he has to take his time to attempt to install the parts and later find out they are defective or not the right part. The mechanic charges me by the hour, so of course, it is essential I get the right part. This particular purchase was a U-jount for a 1996 Ford F150 5.0. One of the packages in the box was open which was suspicious to me, but the employee stated it was a good part. Later my mechanic stated it was the right box but the wrong part inside the box. Another upset because now I was told these were the only 2 u-jounts. I asked if he could look for another brand, which he found they had. This something the employee should have checked anyway without me asking. (The employee who knew nothing was named Billy R). I later asked for the manager, Craig P, in which he was very rude and would not assist me in getting my $10 back once I returned the merchandise. I have account with O Reilly under telephone [protected] and you can see all the business I do with the company. I am asking for the $10 coupon back so I may make future purchases, but i may have to visit another store.

Date of Incident: 5/19/2019

I went to store 3990 located in Las Vegas Nevada. An O'Reilly employee by the name of Kevin Eldred assisted me. I asked him if he could recommend a product for my vehicles finish that I could apply to the body after it had been washed and dried. I explained that I wanted a product that I could apply, let it haze up and wipe off. I purchased a spray on product recommended by Mr. Eldred. When I got the product home and began to prepare to apply it to my vehicle the instructions said, " Wash Vehicle, Rinse Vehicle, Apply Product to Wet Surface of Vehicle, Rinse Surface after Application, Wipe Down"

The application process was very different than what I had requested. I did not think that it was big problem. The young man who helped me made a mistake. I'll take it back and exchange it. Here's where the problems began. When I got back to the store, I told Mr. Eldred that he recommended the wrong product to me and I began to explain again what I wanted. He then interrupted me and began to laugh at me saying I requested the wrong product. I started to say to him that I did not request a product and that I had asked if he could recommend a product. Again I was cut off, laughed at and then told I should have purchased a polish.

I will no longer patronize O'Reilly. Your employee needs training. He needs to be taught that customers should be respected.

John J. Fehner
[protected]
[protected]@gmail.com

You have an store located at 1712 Easter 53rd Street Anderson IN 46013. I bought an battery on 11/2017. I've taken the battery back for testing in 2018. I was being talked about by 2 employees, I was told the battery was good without being properly tested and treated less than an dog that day. Took the same battery back in because this battery has been bad all this time. The same disrespectful dude Dustin J. gave me an refund that he knew I would have trouble getting and it was done purposely. I wrote an review on how I was treated last year by your bias employees and how my feelings were hurt by the way I was treated. But, today may warrant an law suit for all minorities and myself that has gone to that store for mistreatment and nasty business ethics. I have been an member for years and that store and it's employees are absolutely the WORSE!

Hi,
Went to a local Orilley's for check engine light diagnosis. Was told emission issue probably bad gas cap. Ok buy a new gas cap, month passes and problem still exists.
Manager says drive 100 miles and all light will go off. Not so. Went back with gas cap for replacement and he said he can't exchange it as it's used. Ok, understand. Asked for another check and he tells me the diagnostic equipment is basic.
Being a auto parts stors, why not have moden equipment for check engine light and sell the parts to fix the issue. Know there are many different vehicels out there, but with modern technology shouldn't be that hard. Manager told me to go to a mechanic and nothing he could do. Didn't blow me off totally but sorta told me tough doo doo.
Really liked your store for selection an d price, but maybe time for a new closer auto parts store

I have been in this O'Reilly's plenty of times! I love it dearly, but they have this new employee.. She doesn't even know how to install windshield wipers. She had to ask another employee to do it and they was busy! She was very unprofessional and rude! By all means women can do this job, but she spends too much time flirting with her male coworkers than focusing on trying to gain knowledge of her job!