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1.3 321 Reviews

O'Reilly Auto Parts Complaints Summary

25 Resolved
295 Unresolved
Our verdict: If considering services from O'Reilly Auto Parts with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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O'Reilly Auto Parts reviews & complaints 321

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10:58 pm EDT
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O'Reilly Auto Parts returning a non used item with original sales receipt purchased with a debit card.

I'm in disbelief outrageous a company well known auto parts store refused to refund my money of $19.99 stating that it was published with debit card on Aug 18th and it will only be refunded back to the debit card that was used to purchase the item?
Problem is i dont own the particular debit card as it was a one of those prepaid gift kind debit cards, that unfortunately i no longer own! So what am i to do? I have the original sales receipt and it has not been longer than 30 days since purchase nor the item has been opened or used !
I would really appreciate some feedback on said issue! As it is not right! Anything purchased by a debit card is always is counted as cash purchase always by every retalier i know!
Please some help!

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9:53 am EDT

O'Reilly Auto Parts battery service / install

9/04/2019
I went into purchase a $259 battery for my Range Rover ( which was on hold for me from previous night for purchase the next day, I was told by staff that they/ you do install)
I went to your store (Lake Havasu City)
When I asked if they install the battery the clerk said she would have to ask the manager (which never appeared) she returned and told me he said No.
I explained that I was told the previous night and was told they dont install batteries.
So I went to Autozone 300 ft away and bought their battery $289 and they removed the old one and installed the new one.👍
Guess thats why Autozone had 10-13?people in their store and you had none, just 4 people standing around doing nothing with the manager in his office. Lol
Never go to O'rielly's again.
Just a FYI for your district guy.

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12:21 pm EDT

O'Reilly Auto Parts alternator replacement

On Friday we took our Tacoma to the local store to verify the alternator was bad. The employee tested it and the battery and said yes alternator was bad. We had previously bought the alternator at this store with lifetime warranty. So we was told to remove the alternator and bring it back and they would replace it. I explained it would be two days before I would be off work to remove. And was told that would be ok. So two days later we remove the alternator and take it in for a replacement. Was told the alternator was good and they would not exchange. Tried to explain that it tested bad two days ago but this fell on deaf ears and I was told nothing they could do. So I went back home and put the old alternator back on the truck and tested again, again in was producing low bolts. So I drive to the store and they tested it on the vehicle agin and said yes it was bad. They would replace once I take it off again and bring it back. By the time I got back home and waited for the motor to cool so work could be done. It was getting close to closing time. Made it back just before they closed and got the replacement. I did not appreciate having to waste a whole day to get this problem solved. I may not spend thousands of dollars a year with this company but I do own 4 vehicles that I maintain and do my own mechanical work on. But from this point on I will be using your competitor in town.

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11:09 pm EDT

O'Reilly Auto Parts bearing and struts

I went this morning 08/13/19 to claim for the warranty for a bearing and strut for a 06 Scion xB that got Brocken, there was a man named Erik, in a pretty bad mood, asked for a missing part for the strut, he told me that the part I brought could be taken from any wracked car in any junkyard, I told him don't to be in a bad mode, and that I bought the parts with warranty so what was the problem! He said he owns that store and all that came out of his bucket, I just told him well I don't know, I paid for the parts with warranty but he still in a bad mode

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6:47 pm EDT
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O'Reilly Auto Parts unethical behavior; cashier

On Monday July 29, 2019 at 5:48 p.m the cashier an older Caucasian guy with bushes grey hair with eye glasses asked were we all together I replied no (2 black guy comes in before my son and I) as we proceed to walk to the counter behind the other party they went to the cashier to the far right as we proceed to ask the guy for our purchase the cashier told the guy he had it right there so we were in the process of switching cashier two Caucasian guys walked up and the cashier told me and my son that they were in front of us and started to check them out my son and I left because his intention were not right and he knew he was wrong and I feel like if he does that to another person of color then things may not go right if he doesn't like black people then he shouldn't be working in customer service something need to be done and I will be contacting the Better Business Bureau

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9:23 am EDT

O'Reilly Auto Parts discriminating

I witnessed a Disabled Employee be directly discriminated against for being disabled by his Store Manager. He handed him a physical form and told him he had to take a physical to be able to work at the store. This employee has been working for this company for two years and was never required to take a physical. Also, this company is directly violating the ADA. The ADA states that a disabled employee cannot be forced to take a physical nor can be asked about their said disability.

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10:48 pm EDT

O'Reilly Auto Parts pt # 92110 headliner repair

I was in there the employees name was Max he threw up in across the floor the one he pulled for me was the incorrect part he got angry with me because I asked to go look for the correct part that I was looking for 30 seconds later I found it he threw something else a pen or something across the floor is soon as I said I located it got highly upset and was very rude with me we spend a lot of money in that store and have things gone change you will lose us as a customer we do not appreciate disrespect and I have been in customer service for about 75% of my life

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Update by Casey Clendenen
Jul 26, 2019 10:44 pm EDT

Corkscrew pins to hold up headliner in vehicle I googled it before I got there and it said you had the part so I went to the store after I called to confirm you guys had the part he said you did. His name was Max he had a part that was the incorrect part I pulled up a photo of what I needed he said we don't carry that. Then he continued to throw a pin across the room because I asked to go look for it myself. 30 seconds later I found the product I wanted and he threw something else behind the desk . Was treated extremely rudely and we spend a lot of money in that store and we definitely don't appreciate it.

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2:33 pm EDT

O'Reilly Auto Parts customer service

I have had several experiences with store 770. Several team members lack basic knowledge. But, my biggest issue is walking into a store where employees, such as James, sitting on the counter enjoying his drink. I am in this store every couple of weekends and it is usually the same. No acknowledgement when entering the store and being made to feel I am interupting them when I need a part or am ready to check out. Very poor representation of the way an O'Reilly should feel.

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2:31 pm EDT

O'Reilly Auto Parts retailer promised delivery of product 3x. they missed the first 2.

Radiator for a 4.3 liter with integrated oil and transmission coolers. Vehicle was a 1999 Chevy trailblazer. I physically drove in to pick up the radiator at the first promised time of 7 pm on 7-5-19. Associate at the Elk River store I originally talked to checked the back for deliveries. It was not there. Same associate called the Buffalo store to see if it left the Buffalo store to which it had not. Same associate told me to try Saturday at 9 am. This time i called and found out from Jay that it had not arrived but should at 1pm. I did ask for a courtesy call when it arrives which O'reillys did do. When i picked up the item later that afternoon i asked Jay the manager if he was willing to give me a break on how things panned out. He was unwilling and blamed the Buffalo store for holding things up.

I am seriously considering spending my money at a competitor.

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9:54 am EDT

O'Reilly Auto Parts parts I purchase were incomplete

I purchased brake pads for 85 grand cherokee. I did one side of vehicle, and i got 2 pafs that go on the outer psrt of caliper on thr other side. Thr pad that adheres to thr caliper piston side wasnt there. I called, the taos nm 87571 store and told, the manager. He said i have to return all of the pads. Unacceptable! He said he ordered another set which will be in on tuesday, i am not going to take the newly installed pads off and do thrm again, i eant thr single pad thst was not included. This is [censored]. My time is important. I have a disabled wife with only one vehicle. I will press a lawsuit. Then thr manager said i can purchase another set and then return the others. Avain, [censored]. I want something done now. [protected]

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6:33 pm EDT

O'Reilly Auto Parts asst manager at the gun barrel city texas location

Richard the asst manager was very rude to me and asked me to leave the store! This was because I was trying to assists a customer and he was calling him a [censored]. This is totally unacceptable and when I said that he shouldn't be a raciest he proceeds to ask me to leave. I know every employee there Tommy Kevin Manger Michelle, Kelsey all work at this location. Asst manager Richard should not be working the counter acting like an [censored] to every customer I witness him being rude to day after day. That's how many times my shop and my employees buy parts daily from this location. Richard is hard of hearing and can't understand the customers most of the time. Please correct this negative behavior it's costing this location a lot of money in sale. I have 10 witnesses if you need there names that witness this rude behavior day after day. Please investigate this matter he isn't what the Oreilys low price guarantee customer service is based upon. Customer Service he is not and should NOT be representing the Oreilys Auto Parts Name ... Thank you for correcting this issue. ASAP

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8:57 pm EDT
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O'Reilly Auto Parts employee

Your employee Nathaniel Dean Wagner who works at the Riverbank location needs to be reprimanded for his inability to do his duties. He has complained about helping customers. He has kicked things at the store on Standiford Ave. in Modesto. He does not fully have his focus on work, but has his mind on his ex who has moved on and is tired of him complaining about not getting his way. He has even said he is possibly thinking of getting another transfer, but this time to SoCal. I wouldn't want him near any of my auto parts or even my vehicle. Nathaniel Dean Wagner, who is an employer at the Riverbank location in California, is a horrible employer and does not fully understand the automotive language. He does not know how to do the majority of his duties and is constantly complaining. He was just on vacation and is going on another vacation. Nathaniel should not have a job at O'Reilly Auto Parts. He is not a good candidate to continue this job, especially since he is planning on asking for another transfer after he just got promoted to a full time position at the Riverbank location in California, but this time to one in Southern California. I do not trust him and will not be shopping at any location he works at. Nathaniel does not understand how to keep his personal life at home and not bring his personal life into the work area.

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12:28 pm EDT

O'Reilly Auto Parts commercial service at store #5756

online orders take over 2-3 hours to be delivered and some do not get delivered all.

on 6/15/19 orderd material for job 2.5 hours had to call and clerk did not have a clue what was going on put me on hold for 20 min. than said they did not have a driver today which seems odd becuase for over 20 years they delivered on saturdays.

Called Advance Auto Parts a couple blocks away and part was sent out ASAP.

Hate to start buying from Advance Auto because I always liked and perfered Oriellys. Thanks Commercial Acc.

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7:56 am EDT

O'Reilly Auto Parts poor customer service & professionalism

On 5/26/19 I went to the O'Reilly at 5570 Thomaston Rd, Macon, GA 31220. First the people hired to work know nothing about vehicle parts therefore cannot help with general questions or even finding the right parts. I go to this location because it is closest to where I am fixing my vehicles. This date is not the first time I have gone to this location and each time I go I get upset at the customer service and attitude the employees have towards customers. It cost me money everytime I have to get a part that is not correct and have to drive back and my mechanic not only has to wait for me, but he has to take his time to attempt to install the parts and later find out they are defective or not the right part. The mechanic charges me by the hour, so of course, it is essential I get the right part. This particular purchase was a U-jount for a 1996 Ford F150 5.0. One of the packages in the box was open which was suspicious to me, but the employee stated it was a good part. Later my mechanic stated it was the right box but the wrong part inside the box. Another upset because now I was told these were the only 2 u-jounts. I asked if he could look for another brand, which he found they had. This something the employee should have checked anyway without me asking. (The employee who knew nothing was named Billy R). I later asked for the manager, Craig P, in which he was very rude and would not assist me in getting my $10 back once I returned the merchandise. I have account with O Reilly under telephone [protected] and you can see all the business I do with the company. I am asking for the $10 coupon back so I may make future purchases, but i may have to visit another store.

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10:12 am EDT

O'Reilly Auto Parts delivery drivers

I've already called and asked nicely at the local O'Reillys for their drivers to please not use a non accessible road (not a thru road) behind my place of employment/business. We have a drive thru used for customers to pick up their call ahead food order and the drivers keep racing down behind the stores drive thru which unfortunately is a huge blind spot for employees walking into and out of the back door. I personally along with other employees have witnessed excessive speeding (thru the parking lot) running behind our building and has came close to running over myself and hitting other employees vehicles that are parked on the backside of our building. This is private property and not a thru road. I called and spoke to a Jerry and he told me that they are absolutely not allowed to be doing this. There is an access road right across their stores parking lot at a stop light. These guys want to take short cuts behind our business and someone is going to get hurt or someone will collide into an employees car! Jerry told us to call and give him the car numbers of the cars we see traveling through here, but I've done all I can. We have actually noticed that it is getting worse. They only take this route now. We honestly think it is inspite. Please, someone will eventually get hurt. We have our own delivery drivers as well and we use that route to some times load up catering orders and it has been known that they will come flying through there while we are loading up and by the grace of all good things we were barely missed by one of their delivery trucks hitting us! Please take this into consideration. The local O'Reillys store is 711 12th st. Ashland ky 41101. Thank you!
To further discuss this ongoing issue, please contact the store at [protected]
Tuesday thru Friday 9 to 5. Ask for management.

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Mlo99
Edinboro, US
Feb 13, 2023 2:40 pm EST
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Watching til told and recording yourself while driving will cause you to get into an accident. Considering one of the Edinboro drivers already wrecked, I honestly wouldn’t trust them behind the wheel again.

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Mlo99
Edinboro, US
Feb 13, 2023 2:42 pm EST
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Replying to comment of Mlo99

Watching Tik Toks** and recording yourself***

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Mlo99
Edinboro, US
Feb 13, 2023 2:52 pm EST
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Replying to comment of Mlo99

Video of him driving in the company car while on the clock

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4:44 pm EDT

O'Reilly Auto Parts customer service

Date of Incident: 5/19/2019

I went to store 3990 located in Las Vegas Nevada. An O'Reilly employee by the name of Kevin Eldred assisted me. I asked him if he could recommend a product for my vehicles finish that I could apply to the body after it had been washed and dried. I explained that I wanted a product that I could apply, let it haze up and wipe off. I purchased a spray on product recommended by Mr. Eldred. When I got the product home and began to prepare to apply it to my vehicle the instructions said, " Wash Vehicle, Rinse Vehicle, Apply Product to Wet Surface of Vehicle, Rinse Surface after Application, Wipe Down"

The application process was very different than what I had requested. I did not think that it was big problem. The young man who helped me made a mistake. I'll take it back and exchange it. Here's where the problems began. When I got back to the store, I told Mr. Eldred that he recommended the wrong product to me and I began to explain again what I wanted. He then interrupted me and began to laugh at me saying I requested the wrong product. I started to say to him that I did not request a product and that I had asked if he could recommend a product. Again I was cut off, laughed at and then told I should have purchased a polish.

I will no longer patronize O'Reilly. Your employee needs training. He needs to be taught that customers should be respected.

John J. Fehner
[protected]
[protected]@gmail.com

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4:05 pm EDT
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O'Reilly Auto Parts lost/stolen money

My husband entered your store #800 around approximately 10 am Sunday morning. He had his paycheck totaling around $770 folded in his wallet. He's pretty sure he dropped the money inside of this store. Because when he opened his wallet his money wasn't there. We have exhausted all other options on where it could have been. This is our last place to check. And corporate refuses to check the cameras.

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9:00 pm EDT

O'Reilly Auto Parts very rude and bias employee

You have an store located at 1712 Easter 53rd Street Anderson IN 46013. I bought an battery on 11/2017. I've taken the battery back for testing in 2018. I was being talked about by 2 employees, I was told the battery was good without being properly tested and treated less than an dog that day. Took the same battery back in because this battery has been bad all this time. The same disrespectful dude Dustin J. gave me an refund that he knew I would have trouble getting and it was done purposely. I wrote an review on how I was treated last year by your bias employees and how my feelings were hurt by the way I was treated. But, today may warrant an law suit for all minorities and myself that has gone to that store for mistreatment and nasty business ethics. I have been an member for years and that store and it's employees are absolutely the WORSE!

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kneelfist
, US
Apr 22, 2019 9:10 pm EDT

You have no proof that you were discriminated against .They need to sue you.

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3:58 pm EDT
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O'Reilly Auto Parts customer service

Hi,
Went to a local Orilley's for check engine light diagnosis. Was told emission issue probably bad gas cap. Ok buy a new gas cap, month passes and problem still exists.
Manager says drive 100 miles and all light will go off. Not so. Went back with gas cap for replacement and he said he can't exchange it as it's used. Ok, understand. Asked for another check and he tells me the diagnostic equipment is basic.
Being a auto parts stors, why not have moden equipment for check engine light and sell the parts to fix the issue. Know there are many different vehicels out there, but with modern technology shouldn't be that hard. Manager told me to go to a mechanic and nothing he could do. Didn't blow me off totally but sorta told me tough doo doo.
Really liked your store for selection an d price, but maybe time for a new closer auto parts store

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9:52 pm EDT

O'Reilly Auto Parts angie coots

I have been in this O'Reilly's plenty of times! I love it dearly, but they have this new employee.. She doesn't even know how to install windshield wipers. She had to ask another employee to do it and they was busy! She was very unprofessional and rude! By all means women can do this job, but she spends too much time flirting with her male coworkers than focusing on trying to gain knowledge of her job!

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O'Reilly Auto Parts In-depth Review

Product Selection: O'Reilly Auto Parts offers a wide range of auto parts and accessories to meet the needs of every customer. Whether you're looking for OEM or aftermarket options, they have you covered. They also provide a variety of brands and quality levels, ensuring that you can find the perfect fit for your vehicle.

Pricing: O'Reilly Auto Parts offers competitive pricing compared to other auto parts retailers. They frequently run promotions and discounts, allowing customers to save even more on their purchases. Additionally, they have a price matching policy in place, ensuring that you get the best deal possible.

Customer Service: The customer support team at O'Reilly Auto Parts is known for their responsiveness and helpfulness. They are easily accessible through phone, email, and live chat, making it convenient to get in touch with them. Whether you need assistance with product selection or have technical inquiries, their team is ready to assist you.

Website Experience: Navigating the O'Reilly Auto Parts website is a breeze thanks to its user-friendly interface. The search functionality and filters make it easy to find the exact products you're looking for. Detailed product descriptions, specifications, and images are provided, ensuring that you have all the information you need to make an informed purchase.

Shipping and Delivery: O'Reilly Auto Parts prides itself on the speed and reliability of its order processing and shipping. They offer options for expedited shipping and provide tracking information so you can stay updated on the status of your order. The packaging quality ensures that your products are well-protected during transit.

Returns and Refunds: Returning products to O'Reilly Auto Parts is a hassle-free process. They make it easy and efficient, and their refund policy outlines the timeframe for processing returns. In the rare event of receiving damaged or defective items, their team handles the situation promptly and professionally.

Store Locations: For those who prefer in-person shopping, O'Reilly Auto Parts has physical store locations available. They provide store hours and contact information, making it convenient to plan your visit. Additionally, their stores offer services such as battery testing and wiper blade installation.

Rewards Program: Joining the O'Reilly Auto Parts rewards program comes with numerous benefits and perks. Customers can accumulate and redeem rewards points, allowing them to save even more on future purchases. Exclusive offers and discounts are also available for program members.

Customer Reviews and Ratings: O'Reilly Auto Parts has garnered overall customer satisfaction based on reviews and ratings. Customers have provided feedback on specific products and services, giving you insights into their experiences. It's worth noting any trends in customer feedback over time.

Community Involvement: O'Reilly Auto Parts demonstrates its commitment to local communities through various charitable initiatives. They also sponsor automotive events and organizations, further showcasing their involvement in the industry. Their dedication to environmental sustainability and social responsibility is commendable.

Industry Reputation: O'Reilly Auto Parts has established a strong standing within the auto parts industry. The company has received recognition and awards for its exceptional service. When compared to competitors, O'Reilly Auto Parts stands out in terms of reputation and market share.

Online Resources: O'Reilly Auto Parts provides a wealth of online resources to assist customers. From installation guides to troubleshooting tips, they offer helpful content to make your automotive maintenance and repairs easier. They also have online forums and communities where customers can share their experiences and knowledge.

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