O'Reilly Auto Parts
reviews and complaints

My customer bought an Oil Pressure Switch from Store #168 in Tulsa. It was the wrong part so I had to go exchange the part myself for the correct one that cost $20.00 MORE than the wrong part which is no biggie. I only had a written down invoice #, date, time and counter number for that store from his receipt that he gave me over the phone. So, I go to exchange the part and the Asst. Manager at #168 by the name of "Tay" told me that he doesn't go off of invoice #'s and he needed the man's phone number that it was purchased under. I don't know his phone# by heart so he didn't try to help me at all. The part I needed costs more and he still would not go by the invoice# or the date last sold which was about an hour earlier when it was originally purchased. He refused to help me and I got heated and left the store as he told me not to come back. As I walked to my car I shouted I would never come back to this [censored]hole store again. He ran out of the store and ran up on me at my car to fight me in the parking lot! I was shocked and mad all at the same time. There were 2 female employees that came out with him so, 3 against me. 1 of the females was trying to get "Tay" back in the store. So I shouted that I am going to file a complaint with his supervisor so this is it. I have never in my life seen an Asst. Manager of an Auto Parts store not be able to go off an INVOICE # to get me the correct part. When O'reilly Auto Parts hires Asst. Managers that want to run up on customers and threaten them with violence as they are leaving with no help from the counter, then O'reilly Auto Parts has no couth. I used to work for O'reilly's. I know how to exchange parts especially when the right part costs more and I have an INVOICE #. It's very simple. Thank you for listening.

On the 31 day of July 2021 I went to the orally store in tupelo Mississippi on gloster street to buy about 300 to 400 dollars worth of parts for my car an clerk name Zacary which he had a attude he was trtying to sell me product that was damage then I went back to get another product that store when a got there about 3 minute later which I was next door he stated that he just sold it he did not have time to put it back on the shelves at the store He has numerous time have attude and do not want to help me

A couple day before that I went in that store to get some parts they sold me the wrong parts for my truck I found out after I had the person them one my truck then sold me the wrong which now my truck not running correctly

Today I was refused service because I can't wear a mask in location 8021 N Durango Dr
Las Vegas, NV 89131
United States

I use to service 3 of my vehicles with this location for over ten years and new the manager Brad very well but the way I was treated ended my future business! I will be contacting your corporate office as well as BBB in the next 5-7 business days.

I purchased a mass air flow sensor for 84 dollars and it is the wrong one and i purchased it with a one time use card and ant be refunded to that card and further more with the reciept they say there isnt anything they an do i took my carto the dealer today and had it ixed i havde lung cancer and on a fixed income andcant afford to pay for the same part twice pleasehelp ty god bless my name is tara burnsworth phone number is [protected]

Purchased a 40-186 Cardone wiper motor for a 1988 Chevy K1500 in Clare, MI. First one did not work, second one did not work. O'Reilly offered no help. I contacted Cardone on Tuesday July 5, and told them the problem. They stated that the 40-186 did not have a computer board and that they took a newer model and cobbled the electronic control board to make it work in my model year. They contacted me that afternoon and stated that they found one that matches my style wiper motor. It was being tested as we spoke. It was then being overnighted to Orielly's in Clare, MI. It would be at O'Reilly, Clare, MI on Wednesday, July 6. On Friday, July 9 I had not heard from either O'Reilly or Cardone regarding my wiper motor. I contact Cardone and they changed there story and stated that they are having the correct one shipped out now and it would get to O'Reilly in Clare, MI on Monday, July 12. I stated that is nice as I have been hitching rides for 2 weeks now and appreciated the fact that they flat out lied to me. I also contact O'Reilly customer care. What a joke. They stated that basically it sucked to be me. It was not there fault by Cardone's fault. I will never, ever, use a Cardone part or use an O'Reilly store again.

O'Reilly's Auto Parts Buford Georgia off Atlanta Highway
My vehicle is completely covered with leaves and debris from your ground crew blowing it on my car! When I pulled up to your store there is no cones men working signs anything to warn me. When I came out they had blown all of the debris at my vehicle from both sides. Not away from it right at it. You can see from the photos how the leaves were blown from the sides of the vehicle to it. David the store clerk said they would blow it off for me. I told him I expected them to do more than that they should clean it. Dave Gave me twenty bucks out of his wallet so I could get my truck cleaned. The damage to my truck is more than $20 value. With 100 hundred mile an hour leaf blowers they put chips in my windshield side windows paint. Who am I going to have sue you or Fresh Southern Cuts lawn care that you employ.(both) I hope to hear something soon

3 times now I've been told parts be delivered by end of day. They get my part in and by end of week i have go into that store (834 est ave j, lancaster 93535)
To find out the part has been there since tuesday. Not only that twice was wrong part. Even had dee manger look part up and show me on pc. Yet still got wrong part.
But being told part be here tiday and them not delivering it is un exceptable. Bad for customersand worst for my shop.

How can I get some help? I buy $30.00 for half roller drum and was talk about all my life. By some friend that text them. In the store, what I need to stop go their or what? What can I do? Or what can you do? Write me back and will call too.
The date was June 8, 2021 and about 01:00 pm, until about 05:00 pm. Was all wrong and the roller of drum was make to small and did not work my new blake (yes the blake was right).

I bought a Dickies brand seat cover at Oreillys Calais, ME. The manager was unable to tell me if the cover would fit my truck seat, but cordially said to bring it back if it didnt.
Good manager, good management. He thanked me for my military service and offered me a military discount. I was thankful and appreciative. The seat cover fortunately fit.
In approximately only two weeks the seat cover had worn a substantial hole in what turned out to be insubstantial material.
Very poor quality. Do not buy a Dickies brand seat cover! I returned the $31.50 seat cover with my receipt for a refund at Ellsworth, ME Oreilly. The manager stated a refund was not possible, but reluctantly allowed me to exchange it for another.
I wasnt happy with this and predicted to him the new seat cover would do the same thing because of the poor quality material.
Sure enough, in approximately the same time of only two weeks this second seat cover wore a whole through the terribly weak, insubstantial, poor quality material. I reiterate do not buy a Dickies brand seat cover.
I returned this second seat cover with receipt to Oreillys Ellsworth, ME again. The manager wasnt there. I explained the situation and my dissatisfaction of the hole in the seat cover to the assistant manager.
He said he couldnt offer me a refund or exchange. It wasnt allowed. It wasnt a manufacturer defect because it didnt come out of the box that way and therefore could not be warranted was his explanation. I was completely baffled with this statement and baffled by an assistant manager who didnt care whether the customer was satisfied or not.
I questioned him why the manager two weeks ago had allowed an exchange. He called the manager. He stated the manager said he had done the initial exchange as a courtesy but would not do it again. I was left with a seat cover that was no good and $31.50 wasted.
I told the assistant manager he had lost an Oreilly customer. He didnt care. He said this happens all the time: people buy cheap seat covers and they dont last. I said here?
No, at Walmart and all kinds of places was his reply. Then added but they dont complain.
Imagine that. Again, I am completely baffled. What does all this mean?
In this instance anyway, Oreillys didnt care about customer satisfaction even though a product they sold was unmistakably of very, very poor quality.
I would suggest buying your auto care products elsewhere. I certainly will be.
User's recommendation: Don't patronize O'Reillys.

Gave me the wrong oil filter, I brought it back after I filled it with oil.SSo I lost that oil, iI brought the remaining oil back and the lady said it's not her fault. Left me stuck to buy more oil. And she had an attitude
So this oil change cost me gas to drive back plus a 8.99 $ quart of oil because they screwed up. The person at the register was the son of the lady, and he made sure he told me after I asked her why she had an attitude

5/31/21: 9:05am
I brought a wheel hub/bearings in and asked if you carry wheel bearings. I was asked what vehicle/year. I said have the bearings right here with the number stamped on them. He said "No, I can't look it up like that." This guy has no interest in helping customers or your company and is rude and arrogant. You just lost a good customer. My brother is a parts distributor that buys a lot of parts from you and I'll do my best to make sure he goes to Napa or anywhere else. I'll be posting this on social media.

Store #5618
1207 W. McGregor Dr. McGregor, Tx 76657
Manager name Robert
I have a major complaint with a manager with absolutely no people skills. My teenage son went in to exchange a crap battery for the third time in less than a year. He had called prior to going up there and like a good dad i'm letting him be an adult and take care of things on his own. Upon entering the store my son was being taken care of by an employee and he was explaining the issue and was looking to upgrade. "Knowing that he would have to pay more money"! The manager "Robert" decided to poke his nose in and begin to call my son a liar in front of not only the employee standing there but a customer as well and then proceeded to ask the customer if he would purchase a bad battery that was returned because teenage boys thought so. My son then called me as he left a little distraught and confused as to what happened and why. I called the store and asked to speak with the manager about a complaint i had, "enter Robert the manager". I told him i was calling about what had happened to get clarification without accusing anything yet, he then proceeded to tell me my son was a liar, about what he couldn't tell me and then told me he didn't have to put up with people then hung up without an explanation. Well [censored] you are a manager of a store which means you do have to put up with people. With that being said if they employ such people to be mangers of the stores, i will take my considerable business of buying parts to another competitor. So long Oreilly you disappoint me!

I bought a remanufactured power steering pump and pressure hose for a 2009 Nissan Murano. I install the parts in my car but for reason the power steering pump start making loud noises, even worse than my original one. I took it out and decided to take it back, but the manager at the store said he can not take it back to do to me installing it in the first place. Now How do you know if the pump is good or bad without installing in the car to see if runs or not. In meanwhile I had to go to their competition to buy another pump to be able to go to work. I was trying to get my money back since they sold me a used pump that make no sense.

I was in your store at Maryville, Mo. buying brakes for my car. The associate placed my order on the sales desk. He then answered the phone and began looking up information for his phone customer. Very rude to not place the call on hold before completing my order. All that was left was for me to pay for the parts.
Apparently your store staff has NOT BEEN TRAINED in proper phone etiquette. This is NOT the first time this has happened to me in the store. The entire staff always tend to ignore their in-person customer and always answer and serve the phone customer even after starting a transaction with the in person customer.
I highly recommend training in telephone etiquette for your Maryville Mo. staff. Politely ask the phone customer to hold, complete the transaction in progress with the in-person customer and then return to the phone.
Former long time customer.
Douglas L Stickley
Maryville, Mo.

I bought the engine from O'REILLY in Headland, Alabama. My truck hasn't run right since the engine was put in. I had a diagnostics check done, It showed it had a 2006 engine in it. I contacted O'REILLY 's, the wrong engine was shipped . O'REILLY said they didn't do warranty work. I even contacted the district manager. I finally had to contact the manufacturer of the engine. It's bad when you spend over $4000 and have to keep calling & getting the run around. If this is the way O'REILLY does business by giving there customers the run around I don't see how they stay in business.
I will never buy from O'REILLY again. I tell everybody that I talk to about my experience with O'REILLY Auto Parts. I don't want anybody else to go through all this running around.

O Reilly sells substandard batteries with overinflated warranty. Bought a battery with 2 yr warranty, didn't last two years! Got a replacement that lasted less than 18 months. Now no warranty on replacement? And they wanted to sell me another one? Why would I do that when obviously these batteries are junk? Terrible product and zero help from customer service!

I'm submitting this information to notify your company of a transaction involving the order of an auto part from your warehouse for my vehicle.

On September 9, 2020, my vehicle was deemed inoperable due to a bad power steering hose. A replacement hose was ordered by Kwik Kar Lube & Tune. The business chosen to fill the order was O'Reilly's Auto Parts.

I was told the estimated time of arrival would be September 17, 2020, so I canceled long-distant appointments and minimized transportation to local areas. I utilized the services of Uber and Enterprise Rent-A- Car for transportation to-and-from work. Upon securing the vehicle from Enterprise, I informed the agent that the rental would be returned on September 18, 2020 following a vehicle repair.

On September 17th I contacted Kwik Kar to find out if the part had arrived. I was told that the part hadn't arrived. Because of the delay, I visited O'Reilly's Auto Parts to find out why the part was late. The salesman printed a computer communications log which stated that the part hadn't shipped due to a warehouse delay. The log further stated that the part would be shipped as soon as possible.

The part, (replacement hose) finally arrived at Kwik Kar on September 24, 2020. I was contacted by the mechanic assigned to service my vehicle. After his examination of the hose, I was informed that the part was the wrong part for my vehicle. He said it needed to be returned to O'Reilly's.

News of the mishap prompted me to contact Enterprise Rent-A-Car. I informed them of my situation. I told them I had to look for transportation; an alternate. I inform them that I was returning the rental. Upon its return, I was presented with a bill of $448.64.

I am writing to request reimbursement in the amount of $448.64 the expense for the rental vehicle secured while waiting for the arrival of the replacement part. Sensitivity and much consideration must be given when such occurrences happen. Unexpected delays are indeed unfortunate. As a customer I tried to maintain an even level of patience throughout the process, but the wait brought frustration. It was approximately a 16-day delay until the part arrived at its destination. When it arrived, it also wasn't the right part. The costs for the rental far surpassed the given due date my expectations and budget.

I would greatly appreciate your consideration in this matter. I have enclosed the names and addresses of the businesses who serviced me; the Communication Log copy from O'Reilly's verifying the warehouse delay, along with the Enterprise Rental Invoice indicating the balance on the date of return of the rental.

Please feel free to contact me if additional information is needed. (I have names of all businesses involved, receipts, photos, and a notification from O'Reilly's warehouse indicating their delay in service).

I look forward to a reply soon.

Thank you.
Karen Cannon
8408 Golf Club Circle
Fort Worth, Texas [protected]
Phone: [protected]
Email: [protected]@att.net

I'm 66 years old. I went to the store on powder springs street in Marietta GA. To get my battery checked and buy a new battery if needed. Which I did. There three associates standing around no one offered to help. Had to install it myself I want to go back to that store. Autozone, advance auto, Napa all will install a new battery without asking. It doesn't matter the age or gender they have earned my business from now on. Mike C.

I went into an O'Reilly's store at 1725 Fry Blvd in Sierra Vista AZ. on Sunday, March 14, 2021. I have a disability that prevents me from wearing a mask, and I have to use a crutch to walk. He yelled at me and threw his fist at me screaming "GET THE [censored] OUT", as I attempted to explain He resumed his screaming saying "I don't give a [censored] about any disability" throwing his fist at me and he was reaching his hand behind his back and when his hand came back to the front of his body he was coming around the counter with something that resembled a fire arm and I was scared for my life.
I have been doing business with O'Reilly's for at least 5 years and have never had this happen.
Do you have a policy stating that it is OK to physically and verbally assault members of the public with the threat of, or intentionally physically assaulting disabled American citizens including imminent death? Is this a common practice?

My son purchased a left front window regulator for his 2004 Ford truck in Feb 2020. The regulator failed around Feb of 2021 and he went back to the store to see if the regulator was still covered under warranty. He was informed by the manager that the part he brought back wasn't the part they ordered in 2020. He had the part in hand and they told him that they have never special ordered that part in his name. The part was special ordered in his name and they called his cell phone when the part arrived. He is unable to find his receipt, but they treated him as if he was lying. I feel that their lack of respect for him will be detrimental to any future business.
If your managers treat ANY OR ALL customers in this fashion, my suggestions to family and friends will be to steer clear of any of your stores. My money will be EASILY spent at NAPA or Autozone, right down the street.