Optional Extras Customer Service Phone, Email, Contacts
Optional Extras
reviews & complaints

Optional Extras
reviews & complaints

1 5 1 1 Optional Extras
Optional Extras Customer Support Very Poor
0 Resolved
1 Unresolved
0% of 1 complaints were resolved
The company's complaint resolution process is ineffective due to poor customer service skills, lack of training and inefficient handling of complaints. There's no proper protocol, tracking or follow-up, resulting in unresolved complaints and customer dissatisfaction.
0% of 1 complaints were resolved
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Optional Extras complaints 1

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Optional Extras No body over the last few months will talk to me sensibly about why you have not followed up customers

You have on file

I Paid your company £600 to file owing debtors where you would collect debt and return debt & costs once successful.

DB Mairs who has paid up fully a few months back. You have not paid ourselfs as in original agreement by instalments as they pay, (except 3 times via your cheques.) 28/10/16 admitted receiving money of my client but not sending cheques. Now now customer has paid up still nothing. We have logged all nurmous calls to your company with no one willing to talk & let me know what's going on.
It's illegal to hold clients money.

AES (Mcr) Ltd
Tracie White rang saying that they were still trading and could see on Google Maps was a 100% certain we could serve them but needed a further £600 to do this.
Apparently never got served but have done this Nov 16. Takes 21days... This has been going on for a long time & Tracie White contradicting in conversations on 18/05/16 you then said AES gone under Been Summoned, on credit list needed CCJ to secure Judgement of £4475
Totally not being honest what has been happening. I would not of paid money over unless you where 100% sure as stated.

AM Equipment said would keep chasing as promised money ... Nothing

During this time I've made what's seems 50 plus calls and just fob off. Dates & Times have been noted. Turn up at premises wouldn't open doors said no one in to speak to me 18/10/16 Lynsey Jones Manager said directors not available and was away but will sort in 10days. Spoke to a Paul Newman Liq Manager on 11/11/16 said only one director so misled, said DBMairs paying will sort, said AES statutory demain served out, not followed up will look into. Has not come to the phone or rang me back since. Last calls being Dec 21st Paul in Court till Fri 23rd rang 11.45 Paul had gone for Christmas back 28th rang no answer ...

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Optional Extras earns 91% level of Trustworthiness

SAFETY NOTICE: ComplaintsBoard has analyzed Optional Extras and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%.

We found clear and detailed contact information for Optional Extras. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Optional Extras has registered the domain name for for more than one year, which may indicate stability and longevity. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Optional Extras website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. you are considering visiting, which is associated with Optional Extras, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Optional Extras website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:
  • While Optional Extras has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 1 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Optional Extras. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Our Verdict: Optional Extras is highly recommended company, but beware of poor customer service. Their 0% Resolve Complaints rating is a cause for concern. We advise using their services securely and reviewing complaints beforehand.
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+44 79 8967 4209


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