Optimumoptimum cable phone and internet

Review updated:

I have been with Optimum for over 10 years and when I switched to Fios at the beginning of October everything was fine. I handed in the equipment on Oct 5 and I thought that was it. Today (10/15) my credit card was charged for a full months service even thought I canceled it 10 days ago and there are still two weeks left in the month. I called customer service and they were useless and explained that my service is charged monthly?? I plan on disputing the charge with my credit card company, however I find this practice deceptive and down right despicable. BEWARE!

Oct 15, 2019
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  • Vl
      Oct 15, 2019

    Same thing just happened to me. They told me that even though I cancelled on the 1st day of the billing cycle, I had to pay them for the whole month. Ridiculous paying for service you do not have. Plus I am paying for that same month in my new location. Bye bye optimum after 30+ years!

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