Optimum

I have been an Optimum customer for more than 20 years and we have a current subscription for TV, Phone service and Internet. I realized that recently Optimum is offering new customers 1-Gig Internet access for $75/month while when I requested upgrade from my Optimum 400 plan I am being asked to pay an additional $35 from my current payment of $90 which would cost me $129/month just for Internet. My total monthly bill including TV service is $183/month then my new charge would be approximately $218/month. I understand the incentive being offered to new customers but do you in all fairness realized that it is preferential treatment and a wrong business practice to provide lower charges from one customer to the other for the same service?
Jose Audel
920 Co-op City Boulevard Apt 21F, Bronx New York 10475
[protected]

Good Evening,

Name: Kenya Payne
Cell Phone: [protected]
Phone number under cablevision: [protected]

I have been continuously reaching out to cablevision to get a refund of $80 that was incorrectly charged to my phone bill. I have called countless times and have left several messages with different agents and supervisors at the customer service phone number 877-452-5516. I have been told several times that someone will call me back and no one has ever done so. I have also been constantly hung up on as well and had to start over wait on hold and hope to speak to someone to resolve my issue. I had called stating there were channels on my cable that was not working the representative initially told me I should have those channels and they should be working. She then went on to trouble shooting with me over the phone taking me through each step to find out what was wrong with the channel. Once we tried everything and nothing worked she went ahead and told me she would then send a technician to my house since the troubleshooting was not successful. The agent told the wrong date and time of when the technician was coming to my house and I had already changed my entire plans for the day. I went ahead and put a complaint in and spoke with a supervisor on how inconvenient it was for me to cancel all my plans and no one showed up. The supervisor then reschedule me for another appointment for the technician to come over. That time the technician showed up and the problem was solved. I then to my surprise I had a $80 charge to my phone bill. I have been calling ever since & reaching out to anyone who would listen and have received the worst customer service imaginable. I have been a faithful customer for years and the fact that a long time customer as myself is not able to resolve the issue without being hung up on or telling me that someone will call me back because no one is available at the time and still no one has called me back is unacceptable. I have confirmed my cell phone each and every time to be reached and nothing has happened. I felt like this was my last resort in reaching out to corporate and hoping that someone treats me with the superior customer service I deserve and refunds me back the $80 that I deserve. I am asking if you can please call me back anytime at [protected] to discuss this matter and get it resolved as soon as possible.

Thank You

I have made numerous attempts to contact customer service. It has been ongoing for about one month now. The prompts are horrible because they just are very repetitive and never get you where you need to be. It is nearly impossible to speak to a live agent. When you finally get to someone they do not sound informed, they are very robotic and try to appease you without resolving anything. Technicians came out on two separate times actually wasting my time because nothing was resolved. After contacting customer service again, I was told that it was a tap issue and that a special tech would have to come out and work on the outside lines. I was told I would be contacted within 24 to 48 hours because it was being treated as A priority. I have been totally ignored, no one has ever attempted to contact me. The technicians are incompetent and the representatives in the office are incompetent. I have been treated horribly . They also have the audacity to tell me that I can get a $50 credit on the coming bill when my service has actually been out most of the month. I have been a customer for about 27 years and I can't believe this kind of treatment, despite having always paid my bills on time. I would expect someone to address this issue immediately. Please contact me at [protected]. My name is Angela Fortuno and my account number with optimum is [protected]. My home address is 2440 Fish Ave., Bronx, NY 10469. Thank you.