Optimum — $80.00 service call fee
I recently had trouble with my internet service and called the service center. A lovely person talked me through some tests over the phone and determined it was the signal to the modem.
We scheduled a service call appointment; the service tech calling in advance and showing up on time. He quickly diagnosed the problem and installed a new line to the house.
He then asked to see the connection inside my house, checked that the existing cable was tight and connected to the modem then asked to see where the line entered the home which was in the basement. He tested the signal which he determined to be very strong; removed an existing splitter and added a new connector to the main cable line to the house. He then connected the cable. The tech literally spent less than 1 minute doing this.See the Top 10 Worst Complaints in Port Jefferson Station, NY
I was dismayed to see an $80 charge on the work order and went in person to the Port Jefferson office to express my concern and hoped to have this charge reversed. It was because of this very minor adjustment I am being charged an $80 fee since "He came inside and had to replace existing equipment inside the home". Seriously? A new end connector? He changed it in seconds... It's just outrageous and unethical in my opinion.
I'm embarrassed to say I became very angry expressing my outrage over this charge. The attitude of the manager was cold and indifferent to say the least and I feel totally ripped off.
My monthly Optimum bill continues to rise with charges for the modem (which promptly doubled) and now a "network enhancement fee" whatever that is. It's now $80 a month just for internet service.
I have been a loyal customer in good standing for decades and this experience has me determined to switch my ISP as soon as another provider become available in my area.
Shame on you Optimum for taking advantage of your customers just because you can.
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