Optimum
reviews and complaints

Dear Sir or Madam:

My 2 year promotion was up and the only way I found this out was when you raised my bill! I called customer service last week and was told this was "the very best deal". I asked to speak to a manager and was told "we are all equals" and there is no manager.
I called customer service to cancel (I switched to another provider) and was told I still have to pay until April 14 and I am not allowed to cancel in the middle of a billing cycle! Again I asked for a manager and was told someone could call me back but no one was available to speak with me now.

Another representative called me today.
She wanted me to switch back. She transferred me to billing and the woman again would not connect me to a supervisor! I gave her my information and she said since I am no longer a customer (I cancelled my service today.) that no one could help me with my bill. She said I had to pay until April 14 even though I am cancelled! And no one asked for my equipment back or offered me a place to send it!

I posted some messages on the optimum facebook page and instant messaged them. They said they cannot call me. They gave me 2 numbers to call which just tossed me around through the automated system. The representative (on instant message) asked for my account address to look it up. He said they sent me in my October bill (which I receive paperless) the policy change to not prorating my bill. I opened it and read the whole bill two times and it is not there. The representative stopped answering me when I told him that. I told him I cancelled my service and would like to pay for the 9 days of service I did use. I don't understand why they are giving me such a hard time. I have been a loyal customer for 2 years and have always paid my bills early and in full.

Can you please help me?

Jill Tuazon
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I been with Cablevision / Optimum for over 5 plus yrs. I was recently charged for installation fees because I upgraded my service and added a phone line. I did not have a technician come to my home to setup anything. I was told that I would not be charged installation fees, since I've been an customer already. I spoke to several customer service reps over the last week 4 times. I was told the a supervisor would get back to me within 48 hours I have not heard from anyone yet . I value my service at Cablevision and this billing confusion is very upsetting. I hope the situation could be resolved in a timely matter.
Thank you Elvira Clark

March 22nd will be a disgraceful day for TV. Many people will be boycotting this channel for broadcasting a show that promotes violence and disrespect against our already targeted law enforcement! It is incomprehensible that you are allowing such a show on the air! Please consider respecting our police officers and do not allow this to air. It is your duty to help keep these men and women safe!

Adding insult to injury

Like many other brooklynites my rent went up. I could choose to pay the increase or move. I chose the latter since I didn't have the money. I called optimum to disconnect explaining I had to move and had no new address. The person on the phone was rude, insulting, forced me to give them my new address to which there was none because, I was essentially homeless. He then refused to pro-rate my account to my move-out date Dec 31st and forced me to pay until January 21st. Funny - how they can pro-rate your account when you open an account but, not when you close it. He also told me cablevision would not pick up the modem, cable box and I would have to haul them to Flatlands Brooklyn. Quite far and in the middle of nowhere. Had closing my account not been so terrible an experience I would have gladly opened a new account with them in the future now it's seem highly unlikely.

My experience with Optimum felt like a scene out of Goodfellas.
Lost your home: ### you pay me!
I won't need the service past the end of the month: #### you pay me!
Can your technicians pick up the equipment?: No, #### you pay me!

It is very easy to see why Optimum - Cablevision has one of the lowest customer satisfaction ratings of all US companies. The IRS collections people are actually easier to deal with than Optimum. I can only pray for Google to roll out fiber across NYC because Optimum customer support is horrid at best.

I contacted Cablevision/Optimum in order to obtain the Account Numbers from 2 of my former addresses where I used their services. They denied providing the account numbers unless I physically visited one of their stores. I am in Florida, and their stores are in NY, CT, etc. so this is not possible.

I am asking for MY account numbers. This is not super secret government classified information for crying out loud. I need them for references for good long term bill paying.

I hope you can help me by forcing them to give me my former account numbers.

On 09/19/16 I called Optimum customer service at about 10:55 AM for a technician to come to house because I was having problems with the internet. They tole me someone will be coming to my house between 11:00 AM - 2:00 PM I agreed . At about 11:20 AM I called them back to cancel, because I had a family emergency. I had to take my 84 year mother to the doctor. Customer service told me there will be another technician in my neighborhood between 5:00 PM - 8:00 PM and asked me if I would be home at that time and I would want to change the appointment instead of cancelling. I told them I would be home at that time from the doctor so I agree with the new appointment they gave me. When I was at the doctors at about 2:55 PM customers service called me and told me that there was a service man at my house. I told them that we change the time for the service man to come later on in the evening. They check and realize they made a mistake and told me he will come later between 5:00 PM and 8:00 PM. The service man did come later and fixed the problem. When I received my bill I saw they charge me a missed service fee appt. amount $ 59.95 I did call customer service and I did explain everything to them and they told me they could not do anything about it. I asked to speak to a supervisor is name is Jeff I also explain everything to him and he said there was nothing he could do to take this charge off my bill. I've been a optimum customer since the 1990s a very loyal customer and I always paid my bill on time. I told him I will be cancelling optimum service, also my mom who lives two doors away from me and she also been a customer since the 1990s. This Saturday me and my mom is switching to Verizon cable and I will never recommend optimum to anyone. I am a very disappointed and a very unhappy customer.

My minor child had the ability to order movies and a paid PPV wrestling match on a school night in which is his bedtime...yet they do not want to credit me these unauthorized charges...I am sorry but to my knowledge we had to call and verbally order and addition made to our contract...where is it that have been deceived my this cable company with the in-acknowledgment of such a procedure of policies existed...I feel my rights have been violated...They say they have no way to prove I didn't order this yet. Being my entire history on/off 16 years I have never ordered a PPV event ever! It is just bad business for a company to allow a minor to press some buttons on a remote and charge up a storm...it is unethical bad business...Since my situation I have come to learn another mom friend endured the thing when her kids has some "special" children over the house...yet that mom paid the bill w/o complaint...since she is extremely busy at work...I would like to know how these companies...get away with unauthorized charges...since I have come to learn...that netflex endures with similar practice's...perhaps this is where optimum learned to make more money for themselves...also since our kids used to do this with ITUNES and download apps...every since legal stepped in to represent the general public ...ITunes is now forced to give a credit or refund (thank you) Now...I want legal representation for me and all who suffer these bad business practices I want signed acknowledge from the owner who puts this equipment into their homes and then gets an outrageous bill for something in which the owner was not aware of even being a possibility...how could they take advantage of changing their requirements to ordering paid movies from a clicking on a remote and expect you to just yield to the bill? This is unethical bad business this should not be tolerated...I protest and seek legal help for me and the other 100, 000 customers that were taken unknowingly as extra services was only approved by calling ...our children are not to blame since they are minors..it is these terrible corporate inventors who think they can wezzle their way into an extra buck...please legal prepare the paper work...we are going after them!

I have the silver package and there is a channel that when my daughter accessed it, she pressed it and immediately an extremely filthy subject matter came on the screen. This should not be. When I attempted to call Optimum about it and ask for a credit, the agent insisted that there was a screen wherein I was warned that I would be charged for it. Rather than argue, I took a picture of the screen with my smartphone to show that it does not come up. We would never look at such content, and I feel this industry is succoring individuals into supporting this type of programming by not proactively indicating the content of the programming and making it easy for anyone, including children to access this type of adult XXXXX rated programming.

I am appalled and dismayed that cablevision was removed the original basic cable package from their services. I ordered cable for my 71 year old uncle who is on a fixed income and is a retired veteran and all he wanted was basic cable, which in the beginning was tbs usa tnt disc. I couldn't believe my ears when the rep. Said those ch.'s are not included and he will only get ch.'s 2, 3, 4, 5, 7, 9, 11, 13 and of course 14(optimum ch. 14). The coast is 69.99?! what are we paying for? for this to be a billion-plus company and we the customers are being treated like willing hostages, with the decrease in ch.'s and even those who don't want premium ch.'s are being robbed without a gun. Bring back the original basic package, economy package, family package. Stop being so greedy and treat your customers with respect, and fairness some of us can't take exotic dollar vacations, or sail in hundred thousand dollar yachts, the cable is our means of relaxation and escape . We are paying customers we demand better service from your company:(

My phone signal has been constantly disconnected/interrupted for the passed month. It usually happens sometime during the night because every time I get up in the morning the phone is not working. I need this problem fixed and I need it fixed now. If I don't get some satisfaction soon. I'm closing my account, which I should have done a long time ago. Thank you.

I was paying Optimum $20 a month for a "Promotion" which put me into a lower rate than the regular rate per month for phone, cable and internet service. However, I was not noted when January 2015 the bill suddenly raised to $191/mon from my $150/mon, a 25% more than I previously had. I received no notice for what was coming, and they did not offer me ways of saving money on the services. I called Optimum on 2/15/15 when I first realized my outrageous bill, and immediately request to cancel the service. They offered another promotion package which put me on some savings, however did not agree to adjust my previous bill for the over charged January and first half of February at $191/mon. Optimum stated now that they are stating the experation date of promotion of each service in their datail of bills, but when I had my bill in Jan and Feb, thing were not clear at all. I strongly disagree with how they charged me for those two months and asked for the bill adjustment. However they refused and called the past bills cannot be adjusted and they will not give me additional credit to my current bill.

The company in an attempt to boost business is sending out door to door salesman
After I was polite enough to tell them not interested without being mean and took their card even tho I was home sick he came back the next day as if somehow I changed my mind
If u come knocking once I tell you no policy should dictate you don't come back to Harrass me again
Even if I was thinking about his offer the fact he didn't respect my refusal and the fact I told him I was home sick and still came back to me the next day has ended any thought of switching for me

The optimum PC boost has taken over my computer & I can't find a way to delete it. It pops up every time I turn on my computer & I have tried several different web sites that say they can get ride of it (spyhunter is the worst ). It ran through every file on my computer for about 8 hours & then wanted $100.00 a year to get rid of it. If anyone knows how to get rid of this hijacker ( optimum pc booster ) please let me know. Most of the websites that say they will delete it are scammers themselves that want to put more trash on the computer.

This staffing company regular does not pay its employees on time. I have been waiting since March 2014. It is now 30 days later. There seems to always be a delay. Take a survey 90percent of the workers are not paid consistently on time.
The corporate office has supposedly moved several times. It now can be found at 5615 Harrisburg. Actual can be describe as an abandoned building with a couple of tables and chairs. Very hot, dirty place where their employees are told to pickup their checks.
I will be reporting them to the BBB. THEY ARE JUST HORRIBLE AND VERY UNPROFESSIONAL...

Yes the new guide is rotten, slow and they changed it just for the sake of change.
I've been a customer for over 20 years.
I have the triple play with the old value channel lineup.
Recently they move F1 from espn to nbcsports due to F1 negotiations.
So now I'm missing indy car and grand prix racing, yet I'm getting a 3 dollar a month
surcharge for sports channels that I can't get, and they took my bbc channel.
I called up to see about an upgrade to the preferred package, and was told it will
cost an additional $16 per month, on top of the $171.49 I currently pay.
I was almost gonna bite but then I was told I'm going to be penalized an additional
$1.50 because I have 5 boxes.
Boxes that I pay for to use THIER services!
That's it I've had it with these greedy fools.
As soon as something better comes along I'm switching.
By the way I did not upgrade, IT'S NOT WORTH IT!

I open my account with cablevision on Feb 4, 2012. Now prior to that date, when I spoke to cablevision rep, and set this account up, i was asked did I have an account with a prior company, as I would be receiving a discount. I told them yes, but that my account was more than a year old, I also told them that I had a old cablevision account. The rep informed me that since I had an old cablevision account that i didn't need the old bill, and I would still be receiving the discount. I gave the Optimum rep my Social Security Number and he pulled up my old Cablevision account, and verified the information with me. I thought everything was fine. Now, it hasn't even been tow months and they have take this discount away and my bill just jump by $50.00 dollars, without any, any prior notification. I call Cablevision and was told by reps and manager that their reps did the right thing, so I ask them why did I lose the discount, I am being told because they want the old verizion bill. Each and every month Cablevision come up with something new. I have only had this account since Februray 4, 2012, and I already had to complain about my bill 2 time before. The last time I paid my bill, I spoke with a Cablevision rep and was told my bill each month should be $121.29, now they are sending me a bill for $170.38. This bill jumped by $49.09. I am really tired of Cablevision changing my bill each and every month. I am tired of Cablevision changing their term on this account and not giving me any notification. I am mostly tired of opening my bill and expecting to pay one thing to find out that Cablevision has thrown another charge on me. I am tired of being Nickled and Dimed at every turn. CAN YOU PLEASE HELP.

I cant say how many times i have had to call and complain about the horrible cable service and internet service. I thought things would change when we went to optimum from bresnan...WRONG! The channels still cut out constantly, the internet was supposed to be so much faster, which its not, possibly even SLOWER! We have the triple package (cable, internet, phone) and we pay WELL over $200 a month for horrible service. SO if you thinking about signing up with optimum, do yourself a favor and DONT do it!

I have been with Optimum or Cablevision since September 2010. I have had issues with their service but nothing that rose to outrageous like the call I got last night on Thursday, 2/16 at around 9PM. The woman called and said that a previous tenant in the same building owed them monies from two or more years ago and that their were adding this to my account. Sure enough today I went online and Cablevision added $400 to my account. Unbelievable but true.