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OptiContacts
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1.1 26 Reviews

OptiContacts Complaints Summary

0 Resolved
16 Unresolved
Our verdict: Engaging with OptiContacts at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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OptiContacts reviews & complaints 26

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Newest OptiContacts reviews & complaints

ComplaintsBoard
L
6:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

OptiContacts left eye contact

I've had three contacts tear and they are all from the same box! I am so frustrated! Now I'll have to purchase another box to use. I purchased these from Opti Contacts. They have not been helpful at all. They told me you have to call Accuvue if they are tearing. Did not give me a phone number or anything. Will not be using them again!
Please resolve this situation ASAP.

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D
5:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

OptiContacts I ordered one box of soft contact lenses and received two invoices for the same contact lens order for a second order.

I ordered one box of contact lenses after I had a cornea transplant on my left eye (as a piggy back for my gas permeable lens). I checked the opticontacts website and noticed that there are two invoices from opticontacts website, both with different prices, the least invoice cost is in the amount of $41.48. The most expensive invoice is in the amount of $48.43. I only need one box for this year (2019). I need to return the 2nd box before the lens warranty expires 90 days after the order was placed.

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S
3:01 am EDT

OptiContacts expensive

I wanted to order from this website but changed my mind when I saw the prices. OptiContacts has to be kidding, no one with a common sense would order anything from OptiContacts! They have crazy shipping costs and they also have a order processing fee! What kind of fee is that, first time I ever see such a fee!
So, let's count together, your order + shipping + processing fee! That's way to expensive! And according to all the reviews I saw their products are poorly made. I would not recommend OptiContacts to anyone!

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C
C
Crrr
, US
Jun 30, 2022 11:01 pm EDT

I found Opticontact pricing to be extremely misleading too. Who ever heard of a $73 processing and insurance fee on an $80 order! You don't see the $73 processing fee until you get to the last screen. It should be shown before you enter credit card information. I think their practice is very unethical.

ComplaintsBoard
M
6:51 am EDT

OptiContacts a lot of hidden charges

People, be aware that the company www.opticontacts.com have too many hidden charges. I registered on the website and they immediately charged me for $80 for prescription. After that they charged me for the order. Another sum was taken from me was for the shipping. Seriously, they haven’t warned me about so many charges. If I knew about them, I wouldn’t order from them.

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P
5:20 pm EDT

OptiContacts they have hidden fees

I found the website www.opticontacts.com and decided to order lenses from them. The prices were small and the delivery wasn’t expensive. But they took hidden fees and the seller hasn’t mentioned these charges before. They took higher sum for the delivery and some processing fee. I don’t know what it means. I was so upset that I believed them and tried to save money, but wasted larger sum.

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F
3:48 pm EDT

OptiContacts no communication and delivery as well

I won’t recommend anyone to buy from the website www.opticontacts.com. I placed the order and the prices were really too high. As well as the seller promised free delivery, but in reality he charged me for it as well. Also he didn’t respond to my emails and still no delivery. I don’t know what to do now. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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OptiContacts Customer Reviews Overview

OptiContacts is a popular online retailer of contact lenses and eyewear. The website has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and fast shipping.

Many customers have noted that OptiContacts offers a wide selection of contact lenses from top brands, making it easy to find the perfect pair for their needs. The website is also user-friendly, with a simple ordering process and helpful customer service representatives available to answer any questions.

In addition to contact lenses, OptiContacts also offers a range of eyewear products, including prescription glasses and sunglasses. Customers have praised the quality of these products, as well as the affordable prices.

Another positive point mentioned in OptiContacts reviews is the company's fast shipping. Many customers have reported receiving their orders within a few days of placing them, which is especially important for those who rely on contact lenses for daily use.

Overall, OptiContacts has received overwhelmingly positive reviews from customers who appreciate the company's wide selection, competitive pricing, and excellent customer service.

Frequently asked questions (FAQ) about OptiContacts

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Is OptiContacts.com a legitimate online retailer for contact lenses?

OptiContacts.com is a legitimate online retailer that specializes in selling contact lenses, eyeglasses, and related accessories.

Can I trust OptiContacts.com with my prescription and personal information?

OptiContacts.com uses secure encryption to protect customer information, but it's always a good idea to exercise caution when sharing personal data online.

How competitive are the prices on OptiContacts.com?

OptiContacts.com offers competitive prices on a variety of contact lens brands and types, but it's recommended to compare prices with other retailers to ensure the best deal.

Is the product quality from OptiContacts.com reliable?

OptiContacts.com sells authentic, high-quality contact lenses from reputable manufacturers, ensuring that customers receive genuine products.

What is OptiContacts.com's shipping policy?

OptiContacts.com offers various shipping options, including standard and expedited shipping. Shipping times may vary depending on the chosen method and destination.

How does OptiContacts.com verify contact lens prescriptions?

OptiContacts.com typically requires customers to provide a valid prescription from a licensed eye care professional before processing contact lens orders.

What is OptiContacts.com's return policy?

OptiContacts.com has a 30-day return policy for unopened and undamaged contact lens boxes. They also offer a refund or exchange for eyeglasses within 30 days of receipt.

How responsive is OptiContacts.com's customer service?

Customer reviews regarding OptiContacts.com's customer service are generally positive, with many customers praising the company's responsiveness and helpfulness.

Does OptiContacts.com offer any promotions or discounts?

OptiContacts.com occasionally offers promotions, discounts, or coupon codes that can be found on their website or through email newsletters.

Can I find reviews for OptiContacts.com from other customers?

Yes, customer reviews for OptiContacts.com can be found on various review websites, providing insights into the overall customer experience and satisfaction.

Are the eyeglasses offered by OptiContacts.com of good quality?

OptiContacts.com offers a range of eyeglasses from different brands, and the quality may vary depending on the brand and price point.

How long has OptiContacts.com been in business?

OptiContacts.com has been in business since 2002, demonstrating a history of providing contact lenses and eyeglasses to customers.

Is the OptiContacts.com website easy to navigate?

The OptiContacts.com website is user-friendly, making it easy for customers to search for and order their desired contact lenses or eyeglasses.

Do I need a current prescription to order from OptiContacts.com?

Yes, you will need a current prescription from a licensed eye care professional to order contact lenses from OptiContacts.com.

Does OptiContacts.com sell colored or specialty contact lenses?

OptiContacts.com offers a variety of contact lens options, including colored and specialty lenses.

Is it safe to order contact lenses online from OptiContacts.com?

Ordering contact lenses from OptiContacts.com is generally considered safe, as they sell authentic products and require a valid prescription for orders.

Are there alternative online retailers for contact lenses with better reputations?

There are alternative online retailers for contact lenses, such as 1-800 Contacts or Lens.com, but it's important to research and compare prices, policies, and reviews to determine the best option for your needs.

Can I track my order from OptiContacts.com?

Yes, once your order is shipped, OptiContacts.com provides tracking information that can be accessed through your account on their website.

Does OptiContacts.com offer a satisfaction guarantee?

OptiContacts.com does not explicitly mention a satisfaction guarantee, but they do have return and exchange policies in place for customers who are unhappy with their purchases. By offering a 30-day return policy for unopened and undamaged contact lens boxes and a refund or exchange option for eyeglasses within 30 days of receipt, OptiContacts.com aims to address customer concerns and provide solutions for any issues that may arise.

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