Opodo
reviews and complaints

Plainte concernant Reference OPODO Booking : [protected]

Reference Vol: Aegean Flight A362/Reference Booling: SAX37ED/Reference OPODO /ooking : [protected] /Je veux me plaindre contre la compagnie OPODO pour la façon qu'elle m'a traité concernant l'annulation bien en avance de mon vol pour Bruxelles-Athènes, le 01 Septembre, avec Aegean Flight A3623 départ Bruxelles 01/09/2019 à 20.15, arrivé Athènes à 00.200. Ceci malgré mon achat de l'assurance "Opodo Flexible Travel Date Guarantee".Quand j'ai parlé avec un représentatif de ce compagnie OPODO; ils m'ont offert un alternative de vol qui coûtait +/- € 150 quand pour la même date - vers 25 octobre, j'ai pu trouvé un vol Ryanair pour +/- €50.J'exige que vous me rembourserez le prix ce vol et ma réservation avec vous, qui s'élève à £ 268.26 . Je vais bien sur me plaindre à la société "Trust Pilot", sur faceBook, ainsi faire une plainte sous EC 261 Regulation. J'attends votre réponse jusqu'à la fin de la semaine.

Booking ref no. [protected]
I recently tried booking some internal flight for Bangkok to Phuket and returns and have never experienced such bad service as i did with Opodo. i booked flights on Thursday 25th July after a few hours the flight had not been confirmed so i rang them to ask why the language barrier was terrible and all i got was wait 24 hours and i will receive a confirmation. 24 hour went past no confirmation so i rang again and was asked to wait another 24hours, 72 hours went by this time i had travelled to Bangkok to i had to ring again the service assistant said he would look in to this after 12 hour they sent me a email saying they could not go ahead with my booking and should contact them if i wanted to rebook. this is the worst experience i have ever had when trying to book flights

Hi

I want to complaint about my boarding pass that was not sent to me and I couldn't do the online check in. I had flight to Lisbon on last Friday and I lost the flight 1st because London was under blackout and after that when I arrived to airport was not allowed to me do the check in.

I would like to know how I can be refunded because of that I spent a lot of money.

Regards
Frederico

Bkg Ref: [protected]
22/23 July 2019 London Heathrow, via Brunei to Melbourne
3/4 August 2019 Brisbane, via Abu Dhabi to London Heathrow

I made the above late booking for me, my mother and daughter on Wednesday 17 July as we had been informed my uncle was about to pass away and we needed to travel in readiness for his funeral on Friday 26 July. I had input all the data on the Opodo booking site, got to the payment page, input card details and confirmed the payment. The booking was showing as 'in progress' but never came up with a screen to confirm the booking/payment had gone through. I kept checking for over 20 minutes but nothing showed so I quit the site and started again assuming the booking had not gone through. I tried to book the same flights but kept getting the message that I couldn't make a duplicate booking. Therefore I had to assume the flights were booked. I checked my bank statement and it showed the money had been processed immediately, so I contacted the airlines (Etihad and Royal Brunei) direct to confirm this was the case. This they confirmed. I then contacted Opodo via Messenger (as was shown on their website) to try and obtain a booking reference number as nothing had come through on my email. I then discovered my email address was typed as cate.[protected]@icloud.com instead of [protected]@icloud.com. Messenger kept asking for my booking ref, which obviously I didn't have and I explained the error with the email address and provided the correct one. I tried to speak to an agent through Messenger, but no one was ever available. Eventually I received the booking confirmation late evening on Thursday 18th July via the correct email address and discovered my mother's surname was incorrect. I have no idea how her surname became the same as mine or my daughter's, i.e., Chescoe. It was supposed to be Monaghan and I have no idea how it had been logged as this. On Friday 19th July I managed to find a telephone number to speak directly with someone in their help centre via a search on the internet (not via Opodo's website - no info on telephone numbers). I was on the phone for +2 hours speaking to their help centre in India (which was a surprise). I was told I had to contact the airlines to make the change to the surname. I contacted the airlines. They said Opodo had to make the change as they were the booking agent. I went back to Opodo and they said they would charge me the airline costs to make the changes plus their admin fee. I refused to pay especially the admin fee because of all the IT issues I had experienced with the non-confirmation of the booking, and previous phone calls to the airlines, poor service, etc. They advised they would waive the admin fee but then told me they couldn't make the changes. I was continually put on hold during the +2 hours on the phone, and ended up by asking them to arrange for their manager to call me the following morning as it was around midnight by then. First I was told that wasn't possible but then they told me it was and to expect a phone call before midday on Saturday 20th July. I waited for the call. None came through. I rang Etihad to find out what my options were. They again told me Opodo had to make the change because they had made the booking. I called the help centre again and was on the phone for another hour trying to sort things being put on hold many times again. I was told they could not get through to the airlines to arrange the change - they had tried several countries so they must be closed over the weekend. I explained I had already spoken to them that morning so that was not the case. I was told to ring on Monday. I couldn't as we were supposed to be flying on Monday. I was then told to ring on Sunday (21st July). I said I couldn't waste any more time or money to do this. The phone calls to Opodo will have cost me plenty already. I was told there was nothing they could do for me, my mother would not be allowed to fly and the call was ended. Not helpful at all considering the circumstances. I then contacted Etihad for the second time that day in tears with frustration and concern my mother would not be able to travel with us. Having spoken to the supervisor, I was advised they could change the surname on the booking for AUD 150. I told them I had no choice but to pay, so they arranged the change. I then emailed Royal Brunei explaining Etihad had kindly resolved the situation for me direct and they also agreed to make the change for approx AUD 180. An additional cost of approx GBP 185 to me. The experience with Opodo has been frustrating, disappointing, stressful and costly. Opodo do not indicate on their website that their help centre staff are based in India. They were difficult to understand and continually changed the story. It would be helpful to arrange for Opodo's website to work correctly, in particular confirm on screen at the time of booking that everything has been processed as well as sending an email confirmation (or maybe this is what the system usually does). I would like some compensation for all the trouble I have been through. I will never be using Opodo again. I can't take the risk. I expect a response by return and will pursue this matter to the end.

I book my flights Birmingham to Cyprus Larnaca 25th August coming back 1st from Larnaca to Birmingham. It took me 2
1/2 hours because payment wasn't going through. After couple attempt call Opodo customer service agent had couple attempt same problem. Every time agent trying price was going up I originally started with £1087.96 and I end up paying for the same flight £1486.18
Wow what a difference.
Spoken to my bank n card company there was no issue with my card there is not in one single request to to my bank for authorisation.
Opodo Customer service agent saying my bank decline my payments
I have to pay big price it's so frustrating
My saving for spending on my holidsy is gone I am very very disappointed how opodo treat their customers. I fly three to four time a year gor 24 yrs. In my history I never ever come across anything like this .

Bank was so shocked when I asked them why they decline my payments.

I want some answers from opodo
I hope there is a good heart person there who can put him/herself into my shoes see how I felt. I only start booking this flight cus it was goid price n time outbound time is suitable for us.

Please help me.
I need my spending money back
Or some sort of solution
Look forward to hearing from you Asap

Many thanks
Jitinder Purewal
[protected]@outlook.com
[protected].

Change the date from 1st September to 26th October / Aegean airlines flight ref: A3623 / your booking ref: SAX 73D
To whom it may concern,

I have purchased a ticket via OPODO for travelling from Athens to Brussels on 1st September, references below (Aegean airlines, 1st September, ref: SAX 73D)

I also purchased the Flexible Travel Dates service. But I have been very frustrated in trying to change the date from 1st September to 26th October.

Firstly your chat service is an absolute disaster, I mean I spent a good hour never getting an agent, and then continuously repeating the same information (ref. Number, email, and again and again and again). I mean, are you mocking clients here?

To add insult to injury, I have been trying to get through your customer service website to activate the Flexible Travel Dates service at https://www.opodo.co.uk/customer-service/. Only to be met by the ERROR page. Again it would seem you are mocking clients.

Now please be serious with me, and make sure I get my change of travel plans, as indicated above, and as soon as possible, or I shall file a complaint against your company.

The details of my flight are herewith, below.

I await your reply, and depending on whether you have complied with the requirements, I will act accordingly.

Sincerely yours,

Alkis Diamantopoulos
___________________________________________________________

From Brussels (BRU) to Athens (ATH), with Aegean Airlines
SAX73D

Departure
20:15 Sun, 1 Sep
Brussels (Belgium) - Brussels National (BRU)
Aegean Airlines
A3 623
Aegean Airlines
Arrival
00:20 Mon, 2 Sep
Athens (Greece) - E. Venizelos (ATH)
Aircraft type - 320

Class - Economy

3rd August 2019
Booking #4633783608 Gatwick (North Terminal) to Palma Mallorca
Miss G Kemp
Subject: Change of flight with any prior notification.

To whom it may concern,
Upon arrival to the Tui check in desk for my scheduled flight of 11.45am at 9.45am, I was informed that the flight time had changed to 8am and it was called a 'NO SHOW' to my horror I was so confused due to not receiving any prior notification via any correspondence!
The level of care and customer service was unacceptable as no one could help me or book me on to an alternative flight therefore I then had to travel from the airport on a 5 hour round trip back home to then book and pay for another flight to my destination to fly later in the day, having to travel back to Gatwick again the same day as I had a job position to start at my destination.
Therefore we request a full refund for both flights along with travel expenses and inconvenience and stress this has caused me.
I look forward to your prompt reply and to settle this matter as soon as possible to avoid further contact with both the Ombudsman and legal service.

Miss Kemp
[protected]@gmail.com
[protected]

I booked a return flight with Opodo on 2/7/19 from Panama City to San Cabos, via Mexico. On 7/7/19 I received an email from Aeromexico stating that the connecting flight from Mexico City had been cancelled, offering me an alternative flight the following day, meaning a wait in Mexico for 14 hours.This was no good as accomodation already booked and the wait was unnacceptable.
I contacted Opodo on 9/7/19, who at first did not know the flight had been cancelled, but then offered me the refund which I accepted.
It is now over 3 weeks later, and after 4 different phone calls to them, with no replies, I am then this week told that the refund will take between 30-60 days!
Why? It is not my fault!
I cannot book any alternative flights until I have received the refund and am due to depart the UK on 22/9/19.
Despite phone calls, emails to various websites, still no response from them.
What is their problem?

I booked 3 flights to Malysia using Opodo thinking they were offering a good deal. I went ahead and booked 3 flights with Air Asia which included 25kg baggage each for two people which came to around £241 for 2 people (£120 each).

Having looked at the main Air Asia website and entering the exact same flight and baggage details, the total cost of all 3 flights with 25kg baggage and a meal on the flight came to £79 each per person which is way less than what Opodo have charged me.

Opodo, who are an external, third party website have charged me £41 more than what the main airline website has charged me. If Air Asia are not charging customers that much for flights, what right does it give Opodo to charge customers more than them.

This meant that I've had to pay unnecessary cost to Opodo when I could have saved that money and used it on a accommodation. I don't earn big money, so its important for me to save where i can. They advertised by showing cheap flights but then took advantage of naive customers like myself to pay more for the baggage.

They charged my £24.17 for 25kg baggage whereas the main Air Asia airline is only charging £8.61 for a 25kg baggage - that's £15.56 more!

I would like Opodo to refund me back the difference of £41 per person extra that they have unnecessarily charged me. I understand a business needs to make money, but there are ways to do it like advertising or getting referral fees from their affiliates, not by robbing their customers!

I don't think I will be using Opodo ever again after this time. I used them out for the first time and most probably the last time!

Terrible. I booked a flight either on the phone, quite an expensive one actually. Arriving at the airport, i was told I am not on the passenger list. I had to buy s new ticket. Contacting them by phone was impossible so I filed a customer service message under ref 698176 . That was 4 weeks ago and still no reply. Worst experience ever. No more bookings via OTAs, just direct in future. This is insane.

Dear Sir / Madam,

I am writing to you to raise an issue about: Travel Agents

The issue that I have experienced was: Booking almost a year ahead, I used Opodo to book flights for myself and my wife, Susan Lorraine Cook, between London Heathrow and Quito. We flew out with no problem. However, while we were away, just days before our return, we discovered the return flight I had booked had become non-existent! We subsequently learned that 8 months previously Tuesday flights from Quito to London had been cancelled, but we were never notified.

To go into more detail, the return flight I booked through OPODO, was IBERIA 6454 departing Tuesday 18th June 2019 from QUITO 17.55 - Arr. MADRID 11:15 on Wed. 19th June 2019.
This flight was confirmed by Opodo as recently as 4th June. However, when we passed through Quito Airport on 14th June to take an internal Flight to COCA, we went to the IBERIA Desk to check that we were booked on the Flight. We were then informed not only that there was no such flight, but also that there had not been a flight to Madrid on a Tuesday for the last 8 months! Mysteriously, and without any consultation with me, the flight date had been changed by BA to a day earlier, Monday 17th June. We could never have taken that flight in any case, as we'd be in the middle of the Amazon rainforest on that day.

A travel agent contact of ours managed eventually to secure 2 seats on the next available flight out of Quito on IB 6454 Thursday 19th June, departing 17:35. This meant that we had to spend an extra day and night in Quito. Accordingly, we had to book a night in a Hotel near Quito airport - Garden San Jose. We had to make extra arrangements for house sitters to look after our house and pets at home. It was a stressful and uncertain few days while this was sorted out.

We would like to be reimbursed for the cost of the overnight stay in the Garden San Jose for $441.72. We'd also like compensation for the house sitter's expenses staying an extra 24 hours at our house in Oxfordshire. £40.
And if the system allows, I'd like compensation for what was a very stressful few days of what should have been a thrilling trip to the Ecuadorean rainforest, worrying about how we were going to get home.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

IAN SHARP

Booking Reference [protected] - SUOJQA
Lambs Croft
Sibford Ferris Banbury
OX15 5RE

I had a very bad experience with a transatlantic flight (Brussels-Washington) through Opodo. I needed an information on the luggage, I tried to reach Opodo contact number more than 20 times in different days before having a contact who told me that the price for a registered luggage with UA was 60$ but that I could pay the same amount at the registration desk. In reality I had to pay 150€ when the flight ticket (bought 2 months in advance had already costed 1000€. Not only it took me days before succeeding to talk to an Opodo'agent but in addition it will cost me an extra of 300€ for registered luggage, just because the agent gave me a wrong information, I would not have taken a suitcase if I had received the correct information.

I reserved a rental car in the USA on opodo. Went there with my american licence as I live in both Europe and the USA and they denied my car based on fact opodo should have mentioned I need a foreign licence to enter in the system. Very strange as this is a rental in the USA and I have my USA licence.
I looked and nowhere is this mentioned on the voucher where it says to have a valid license (mine is american)
Phone of course does not work as no one responds and the filing online for the complain won't load the picture of my licence so that does not work either. This is a case of stolen money and unacceptable service!

I got 2 ticket from Opodo at 12 June to fly from Tirana to Amsterdam and returning back at 14 June. The flight was at 22 15, ( booking nr. [protected]) I went in the airport but they didn't confirm the tickets . I the mean time I had booked hotel in Amsterdam. So I lost the fly and hotel and my meeting in Holland. The crazy thing happen that the Opodo company has confirmed only the returning tickets and getting the amount from Credit Card. They left us in airport and then still the money for the returning ticket. I apply to refund the ticket that we couldn't use. It pass more than one month and the results is NO refunding.
Opodo is Good stilling Company

On 10th July I made an error in booking a Jet 2 flight. I found the flight through sky scanner who then directed me to opodo to pay for the return flight with Jet2. The flight I was trying to book was heading out on Friday 26th July and returning on Monday 29th July however I booked a return flight for Monday 29th June 2020 by mistake.

I realised my mistake immediately and called opodo to rectify the mistake but they advised I needed to contact Jet 2 directly which I did. I was advised there was nothing they could do and if they were to refund my money it would go to opodo so I needed to speak to them. I then called opodo back only to be given a different number to call for Jet 2.

After a total of 2 hours and 20 mins on the phone between Jet 2 and Opodo I am still no further forward.

Jet 2 have refused to refund the flight as it is through a 3rd party operator and opodo only keep telling me to go back to Jet 2 and I am going round in circles.

I take full responsibility for the error in the booking and had I selected the £7 cancel for any reason option I would have been able to cancel the flights so cancelling the flight must be an option. I am willing to pay a cancellation fee to get this resolved so I can book the correct flights and go on my holiday.

Can someone please get back to me with a resolution to this?

I look forward to hearing from you.

Gemma Kennedy
[protected]@hotmail.com
[protected]

The issue that I have experienced was: I booked a flight to Mallorca from the 19 of June until the 22nd of June, fortunately we selected the option of changing the flight should anything happen and being unable to travel at that date. As it happens, we were unable to travel on the 19 and requested to change it for the 12 of July until the 15th. I was then told that I would be refunded for the initial booking as I had made a new one. I was informed this would be done within 5 to 7 working days over the phone on the 4th of June. I waited 7 days and nothing. I called back and then I received an email asking for my details to initiate a refund (again). I sent the email with all my details, waited another 10 days and nothing. I then called 3 more times and every single time I was told that I would receive payment within 72hours. I still haven't received my refund and it has not been a month! This morning I called back and requested to speak to a manager after a call advisor told me that the refund would be proceed within 72 hours (what I have been told 5 times already) the supervisor, again, didn't tell me anything new - said that he can't do anything I will have to wait 72 hours. I stated that I am not satisfied with that response as it is what I have been told for weeks and nothing is being resolved. He then told me that the manger above him would contact me within an hour to resolve this and no one has contacted me. No surprise there.

It occurred on: 1/06/2019

This meant that My finances are affected, this is also causing me great stress as I was depending on this money. Also being lied to and expecting to receive my refund various times is extremely frustrating.

Firstly, I would like my refund back asap. I am very disappointed in the service.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Vanessa Antonio

Advertised an airfare from Auckland to Tauranga for $37, charged $86 to Air NZ and $37 to Opodo, phoned immediately and said I wanted refund as scam. Said they would pay $86 in the next 3 business days, now 2weeks and no refund. I have tried to call back, long wait times and when eventually answered and said what complaint was, person on the other was pretending they couldn't hear me.
This company needs to be looked at.

Since 22May19 problem to received a ticket refund due to Opodo charged me without my authorisation for 1 way ticket and did not complete my round trip as was requested!
Due to Opodo
"unfortunately the flights from Sofia, Bulgaria to London United Kingdom and London, United Kingdom to Orlando, United States could not be confirmed."
As you can see in the below email answer how Opodo decided WITHOUT MY PERMISSION to changed me only for one way ticket Orlando - London and since 22 May 2019 I sill can't get my money back after I called and cancelled this one way ticket.
At least 5 phone calls with very rude customer service which is located in India, couple of emails without no results.
I took 3 sec to withdraw the money from my credit card but it is almost impossible to get at least a normal answer from anybody and conformation when I can expect to received my payment back. So unprofessional very disappointed so unethical behaviour!

"Your Opodo booking reference: [protected]
We sincerely apologize for the inconvenience caused to you and delay in response.
Regarding your booking (reference: MQG886) we are contacting you to inform you that your flight from Orlando, United States to London, United Kingdom has been correctly confirmed.
However, unfortunately the flights from Sofia, Bulgaria to London United Kingdom and London, United Kingdom to Orlando, United States could not be confirmed.
In order to get the best alternative flights, we recommend you to contact us at earliest convenience on
- United Kingdom: 8000261621
- Australia: 291995336
- Rest of the world: +[protected]
Please bear in mind, that if the tickets have not been issued the airline might cancel the reservation.
We look forward to hearing from you soon.
Kind regards,
Your Opodo Customer Service team"

One of the email answer that I received from customer service on 10June2019 stated that my refund will take 10 business days BUT there is still nothing!
"Dear customer,
We would like to inform you that we have received your request. We will treat your case accordingly and proceed with the refund.
You will be able to see the refund on your bank statement within the next 10 working days.
We apologise for any inconvenience this may have caused and we remain at your complete disposal should you require further assistance.
Kind regards,
Your Opodo Customer Service Team"

Good morning

Please assist me

I am a pensioner, cancer patient, in Sheltered Housing .

I have no family in the UK

I booked and paid for a flight for a family member to visit me from abroad - South Africa to London, return

OPODO. BOOKING REFERENCE
[protected]
my name is Kennedy. Jennifer
I paid £536.99 to Opodo
SAA. Johannesburg to London
return

Included in the above amount was £31 INSURANCE COVER
to cover " cancellation at any time for any reason or no reason " for up to 24 hours before

I took out this cover due to the fact that ‘ in light of my illness ‘ we had to ensure part of the cost, just in case of a health issue or ?

Flight 10 December 2019
Cancelled 24 June, 2019

Refund : £149, 82
that is nowhere close to 80% of the insured ticket / booking cost

I received an e mail asking for my bank details - which concerned me - and mentioned £149, 82 being my refund

I phoned : OPODO - hours and hours it has taken to speak to someone - I have no idea of what all these calls are going to cost me

24 June 2019. Spoke to Panal
He said my refund would take 7-10 days. Spoke to a Geet as well
on the 25/6/19

25/6/19 e mail received requesting bank details

After sending two e mails - no response
Phoned spoke this time to Obzular 29/6/2019

He told me "the e mail advising £149.82 was an error
Ignore it, " he said

"You are still owed £265.77"

You will get it
You will get it
I had to give him all my banking details again, which concerns me greatly - as I was supposed to be compensated via the same method of payment - my credit card .

I am deeply concerned, very worried and angry - as I feel totally duped - I was an incredible idiot in not reading the ghastly reviews first !

Please can you help me ?

Jenny Kennedy
JB KENNEDY
[protected]@gmail.com

[protected]. UK
[protected]

Sent from 🌼 Jenny
iPhone

I have been charged 54.90 euros on my credit card by EDREAMS-OPODO MADRID on 10th June while I have no bookings with Opodo and it doesn't match with my other online purchases.
I've contacted the CS by phone and I was asked to send an email, although the email address wasn't correct thus I couldn't inform Opodo accordingly.
Please note I also dont have an Opodo booking reference, since I didn't book anything.
Could you please reach out to me ?
My email is [protected]@gmail.com
Thanks
Pierre Thieulin