Opodo
reviews and complaints

I bought a flight ticket from Opodo in May 2019 heading from Cairo to London and back on the 4th of july with booking number [protected] This was a refundable ticket, it was expensive because it guarantees a 80% money refund under any reason in case I cancelled the ticket at least 24 hours before the flight.
Unfortunately, I got rejected from the British embassy and I couldn't have my visa, I contacted the customer service for a full refund as it's a visa issue and they asked for the refusal documents which I sent immediately and they replied with an email that after contacting the British airways, I'm eligible of a refund. And that I just have to call them to confirm the way of refund. This email is dated June 17th, 2019.
Prior to the flight with more than 48 hours, I called Opodo and I got into a one hour and a half talk with an agent that asked for every single document that confirm my visa refusal and I provided them immediately, he sent me an email confirming that the ticket is successfully cancelled and another one stated my refund amount and that it shall appear in my account within 30 to 90 days. This was on July 2nd, 2019.
Through these 90 days, I contacted the customer service several times to check there's no problem in the process, I even called them and they told me there are no problems, I just need to wait. It happened I also sent an email and Opodo replied that I just need to wait for the 90 days. This email was dated September 19th, 2019.
After the 90 days passed, I contacted another agent from the customer service who arranged a call with Opodo customer service, and the agent who called me started everything from the beginning, He told me nobody did anything and that he needs the visa refusal documents. I provided him everything from the beginning when he suddenly told me" Ma'am you'll not have any refund, the documents are not enough". I tried telling him that my ticket is refundable anyways and that I have a confirmation email of the amount of refund I shall receive but he was very rude and told me you'll receive nothing. This was on October 3rd, 2019.
Then I asked him that I need to escalate my case, So he put me on hold and came back with an offer than he will only refund less than 80% from the ticket. Desperately, and after he told me that I cannot have the full refund, I agreed. He confirmed with me that he processed the refund and that I will find the money in my account within 10 working days and sent me an email from Opodo with the same content. And He added that I should not call again.
Another 10 days passed, nothing happened. So I tried contacting the customer service through the messenger again, the agent was so surprised and told me that the refund was never processed. I asked him what I should do, he told me I arranged a call for you with top priority, they will come back to you within 48 hours. And as usual, 48 hours passed and no one called.
I have all the supporting documents

Dear all,

I contacted you 3 times already but no resolution.

Shortly, on August 29th, I tried several times on your website www.opodo.ro to buy some Wizzair plane tickets Bucharest to Lisbon and back but I received an error every time and not even once any request of 3D Secure code. Because it was our honeymoon and there were 2 days until the wedding, the wedding being August 31st, we went to a physical agency, Gotravel, and bought the tickets. During the day of August 29th, I noticed that the amount of a payment to Opodo was missing from my account (booking reference: [protected]), which meant that we had two sets of identical tickets, the same airline - WizzAir, the same destination, the same hours, the same people.
I also contacted Wizzair 3 times and they said by phone that they have returned the entire amount to you. I also submitted 3 written complaints to wizzair but no answer yet.

So, please, help me with the money, € 768.31, back to the following account: RO11 RZBR [protected].

Much appreciated,
Violeta Marilena Sasu (ex Matei)
+[protected]

We booked Thomas Cook flights via Opodo and are still waiting for Opodo to provide us with an update and guidance on what we can do and what our rights are due to Thomas Cook becoming bankrupt 4 weeks ago. We can't get an response from Opodo and despite calling and live chatting with Opodo most days we don't have an answer. It is a very stressful and unsetting situation and would like our money returned as soon as possible and a response from this terrible company.

Dear Sir / Madam,

I am writing to you to raise an issue about: Travel Agents

The issue that I have experienced was: Hi there,

I paid £2, 640.81 for 2 return tickets to Tokyo departing 22nd sept 2019.
These tickets were for:
First leg - premium economy to Beijing
Second leg - economy to Tokyo
And return flight of:
First leg - economy to Beijing
Second leg - premium economy to London.
When we boarded this flight, we found that our seats were intact ECONOMY CLASS for our first leg.
My worry now is that our return flight to London will be in ECONOMY class also.
I specifically paid a higher price for our flights to Tokyo as it is our honeymoon.
I got emails from opodo before telling me my class has now changed to Economy but when I phoned up to complain, they assured me that it remained the same and that I would be travelling premium economy on the long haul flights.
On top of this, due to late take off from our first leg - we had to run to our transfer flight and when we reached Tokyo, we were told that my husband's luggage did not make the connection flight and he would not be getting his luggage for at least 2-3 days.
I dread to think what class we will be sitting in on the way back.

It occurred on: 22/09/2019

This has not only meant that I had paid over £1, 200 each for a class that I was not intending to sit in, my husband is now currently without his suitcase.
Paying over the odds for flight tickets and having changes to my class without any form of refund or options to amend bookings is unacceptable. I was lied to when I phoned up opodo - they assured me that my flight was not changed and i would still be sitting in premium economy on my long haul despite receiving emails about change of class. It has undoubtedly had a negative effect on our honeymoon, our finances, comfort and our travels.

I would first like Opodo to confirm what exactly has happened and why we were assured on the phone that everything was in order when infact it isnt the case.
I would like a refund on the difference between economy and premium economy and be upgraded for my return flight.
I would also like to seek compensation for the luggage error from our connection flight due to their delay.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Chau Tue Tran

Booking Reference [protected]
Airline reference MESDYW
Passengers Chau-Tue Tran, Jimmy Yuen Diep

Dear Sirs,

We made reservations with Opodo for two persons for a flight with Transavia Airlines Flight HV5801 from Amsterdam to Tel-Aviv on We 2/10/19, with seat reservations (6D and 6E). Although this reservation was conformed by Opodo on 18/09/19 — Opodo reservation nr [protected]; air line reference GYMZ7T), including the seat assignments (seats 6D and 6E) and the two extra hold suitcases, they kept bothering us during the following days with almost daily superfluous E-mails asking us to reserve seats and/or extra suitcases.
Either Opodo ignore the reservations they themselves made, or they don't mind sending bothersome E-mails messages; in both cases there is room for correction of their routines. In addition, it turned out that they cannot be contacted by E-mail or chat except through facebook.

Yousr sincerely,

Hanan Kisch

I booked a flight with Opodo to India (travelling with Emirates) and travelled on the 26/08/2019. Booking everything went fine until I got to the airport and it transpired that Opodo had provided incorrect information about luggage weights for Emirates. I was 3kg over the allocated weight for cabin luggage and so they charged me an extortionate fee. Emirates asked me to provide evidence that I had been informed of the wrong details. When I did they then promptly ignored it and said I needed to take it up with the agent Opodo. I did via Opodo's complaint system and more than a month later have yet to be contacted in any way by Opodo. This is extremely bad customer service by Opodo, both before and after travel. I won't be booking through them again and advise others to avoid them as well.

-- update --
The day I wrote this review on Trustpilot Opodo suddenly contacted me. Denied all knowledge of my complaint that had been made via the system they direct you too. Asked me to furnish all the details again, along with evidence on their site of the false information that I had been provided with. I compiled by pointing out two webpages on their site that had false information and then (same story as Emirates) they ignored the evidence and told me that I had looked at the wrong webpage on their site - apparently one correct webpage cancels out two webpages with completely incorrect information.

Ryanair Flt B5GZ3D Eindhoven to Faro is cancelled because of strike action by crew, as the booking was made through Opodo I must ask for my reinbursement through Opodo. I have tried, unsuccessfully, to ask for a refund via mail, text and telephone with no reply or acknowlegement.
My Booking Ref is: [protected].
This is not acceptable Customer Service!

I got a very bad experience that according to the T&C, 2.4 of Opodo I shall be advised of fee before I confirm my booking. However, I have never seen a list of cost fee, when I book from online, I only know it should be only 427 pounds and I do not choose any additional cost services but the system never shows me it is changed to 448.31 pounds except knowing that from the email confirmation. I feel I was cheated. I try to chat from online with Opodo, but I wasted more than 4 hours to hear a human answer, but never sucessful. Every time only the robot repeats the similar answers and askes me to refill some forms.

I was travelling to Brussels from Rome on September 21. I had a booking with Brussels airlines at 10.15 but because of problems on the road I realised I was going to miss that flight. I therefore tried to book a ticket with Alitalia at 15.15 through your website at 8.30. At 8.45 an e-mail says the request is being processed. It says this will only take a few minutes. At 9.30 another e-mail says to don't miss out and complete my booking. I wait and check my reservation status: no information. At 10.30 I arrive at the airport and go to the Alitalia desk to ask if I am booked on the flight. They say no, so I have to book a new ticket from them. At 11.20 I receive an e-mail from you saying that my booking is confirmed! However it's too late as I already bought my ticket and checked in my luggage. Therefore I ask to be reimbursed for the ticket you have debited me for. Best regards Stina Sandgren

Hi I try to book a flight with you I saw via Momondo.
When I finish the booking (before 10 mi) n It says that there is an error and that I have to do it again I do it many times but it is always same result.
I did this yesterday and today and it is really same result.
I really want to get that flight ticket to Barcelona with suitcase for 3 both ways from the 20/12-4/1 for less than 3000 DKK all.
I hope you will solve it for that price.
Attached pictures of the whole booking process.

Answer to my mail

[protected]@yahoo. es

or call me to +[protected]

Dear Opodo

Booking ref: [protected]

Regarding flight LH2504, München - Manchester, 16.09.2019

On Monday 16th September 2019 I had to return from prishtina - KOSOVO on 3 flights.

1st flight prishtina - Vienna Austrian airline NO problem My family of 3 seated together 1 child with parents.

2nd flight Vienna - Munich Austrian Airlines. NO problem My family of 3 seated together 1 child with parents.

Unfortunately!
3rd flight Munich - Manchester Lufthansa Airline. I had to go to the Lufthansa checkin deck to get boarding passes. Told by a Lufthansa desk staff go and use the self machine and print boarding pass.

I tried to use the self use machine. I had to ask for help from the Lufthansa desk who then decided to do it her self and she didn't ask me anything she kept clicking on the screen and then said there you go. Your boarding passes are printing. She did not tell me that the seating was all wrong not together. 20E, 21E snd 22E. These seats were all single seats not next to each other. I didn't realise this until just before boarding the plane. I went to the lady on the desk just next to boarding the flight.

I asked her "are these seats next to each other?" She replied "NO" I asked how did they expect me to sit somewhere else away from my child? The lady replied " YOU PEOPLE! ARE LUCKY YO SEAT" I was shock and.l very upset to hear the words "YOU PEOPLE " I took this as a racist remark All the passengers who heard the manager on the Lufthansa desk peak these words were shocked. . I asked the manager on the desk what did you say? She said " yes, you are lucky to have a seat" I was so upset to hear her again say the same words. My husband abc my son were very shocked to hear what the lady said. My husband asked other passengers can you believe what she said.

I'm 44 years old I have been flying my whole life and never have I been racially abused by any airline staff,

I am a British born Pakistani yes my face is brown. My son is mixed race as his father is Albanian. But there skin is white.

There was another British man from Manchester standing near the desk he said to me just don't talk to this lady. Just go onto the plane you can ask other passengers to move so you can sit with your child. He could see his upset & shook up I was. I then walked towards the boarding area and asked the gentleman who was boarding passengers onto the plane "who is the manager ? " he replied " the lady on the desk" I was very shocked that a manager was behaving like this. I walked down to the plane with my son who was very upset. I had a very bad migraine and the words the lady said made me feel even worse. I was feeling dizzy and sick. I walked into the plane & spoke to the air stewardess who was standing at the entrance of the plane i explained what happened and she could see I was so upset as I explained I was feeling very I'll with my migraine. The lady Said "do you need to stay in Munich and see the Doctor" I explained " no, no I have been travelling all day it's 9.47pm now and I want to go hone. I have a bad migraine due to tiredness and stress from the lady on the Lufthansa desk". The stewardess SSID please stand on the side here and let me give you some water. I was very appreciative of the water. I was feeling very sick from all the stress caused by Lufthansa.

The stewardess then said unfortunately I can't do anything. You will have to ask other passengers yourself to see if they will move and let you sit with your son? I was very upset and I "Said you expect me to ask people and why would they move for me" the stewardess said I Xs t do anything" Lufthansa expected my son to sit with a stranger and not with his mum.!

1 What about the safety and well-being of my child?
2 What about safeguarding my child?
3. Stranger sitting with my child?

As I walked down the aisle and looked at people I noticed the gentleman from manchester who spoke to me in the boarding area. He immediately hit up and said "take my seat and the 2 passengers next to me will
Move aswell" I couldn't believe the goodness of this man. I was so grateful. I started to cry it was all too over whelming for me. My husband, my son and I the. Sat down in the seats and the 3 Mem went to sit in our allocated seats 30E, 21E and 22E. All of a sudden a very, very Rude stewardess cane and said you can't sit in those seats. There is a fire exit there and a child can't sit there, I explained my son can sit on the sit near the aisle but she said "NO". I asked what shall we do now? The stewardess Said wait let me ask the passengers in front if they can move? The stewardess asked the 3 passengers in from if they were together they said No. she then explained the situation. 2 passengers were fine to move but 1 lady in Seat 10B she was not happy to move. She was making rude gestures at me. She finally moved and then we sat down. I was feeling very ill y now. I didn't have anymore energy or will left. I just wanted to collapse. As soon as I sat down the lady from 10B who was now sitting behind me started kicking my seat. I stayed calm hoping she would stop. After the plane took off around 10 minutes into the flight the lady who's seat I was seating in come snd started to whisper into my husbands ear do other passengers couldn't t hear her. She said " YOUR A IGNORANT AnD RUDE MAN & YOU ARE ALL IN MY SEAT" my husband told the lady to go away but she wouldn't move. I then shouted loudly and asked the lady to move away but she refused and kept telling g me that I was in her seat. She kept telling my husband he was Ignorant. My husband then told the lady your DRUNK just move from here. The lady replied I'm going to the toilet. I told the lady please go, please move we don't wAnt ho talk to you. I put the alarm on for the stewardess to come bug the never came. Finally after 10 minutes the lady moved and went to her seat. My husband then got up and went to tell the stewardess what happened and the stewardess ssid " you are safes sort of out yourself " very distressful.

My my husband returned to his seat. The lady behind continued the kick my seat she kept telling me I'm her seat.

This was my worst flight in my whole life,

I can't believe Lufthansa allowed this to happen.
When the flight arrived I'm manchester as we were leaving v the flight the stewardess shouted "good you get better soon" she was laughing.i did y have the energy to say anything. My migraine was do bad

After collecting our luggage we got a taxi and went home.

Today is Tuesday 17/9/19 and I'm still shaking and am very upset from yesterday. My son was very upset he did not attend school as he was tired from the traveling on Lufthansa flight he was still upset from the behaviour of Lufthansa staff.

I am making a formal Complaint, I paid a lot of money for my Flight & I'm disgusted by the nature of the situation that took place at your Lufthansa flight by staff and the passenger on board the flight. The failure to act by your stewardess, the racist remarks.

I am going to report this to the Ombudsman and the newspapers.

What happened to my family should never happen again.

I hope you will investigate what I have reported and I hope to hear from you very soon. This is a very serious incident.

Regards

Shabnam Parveen

I received email that I need to call opodo helpline and advise them about level of assistance.. When I called on the number the customer service team aakash advise me that payment has not gone through and booking is not confirmed yet so he cannot add my wheelchair request.. I made the payment online using the card.. Now it is qantas who needs to deduct payment and opodo email said until I dont confirm level of assistance my booking will not be confirmed.. Now I feel that I am stuck in middle because I dont want to make the payment twice for the same ticket.. And opodo service fees is already charged to my card.. Remaining aircraft fee will not be charged unless opodo forward them my booking details.. And opodo saying they will not forward my request unless payment is received.. Why do I need to give my card detail twice.. And moreover the amount shown while booking was $489 I guess and charged me $520.55 when I was about to finish traveller details.. This is a fraudulant practice afopted by opodo to force us to make more payment..

I booked my holiday with Opodo in June and on arrival in Istanbul at our hotel we were surprised to find out that hotel was booked for 6 not 7 people despite booking for 7. The hotel showed us that they were told 6 and we then had to pay an extra 1350 Turkish lira for the extra person. We booked flights for 7 people so common sense tells us that hotel is for 7 people also. As this is a mistake on your behalf I ask that the 1350 turkish lira be refunded. I have attached form from hotel showing it as only 6 guests. Also have attached proof of 7 people flying not 6. Reference number is [protected].

I am writing to you to raise an issue about: Travel Agents

The issue that I have experienced was: I was trying to purchase a ticket from Athens to Melbourne on the 19/9 with Scoot Airlines. Throughout the booking process I was being offered the flight at 372 Euros. I then applied a discount code of 20 Euros and was going to be charged 352 Euros altogether for my flight. When I went to purchase the tickets through PayPal the currency I was charged in was Pounds. However it was still 352 pounds. This meant that I was charged an additional 70 Australian dollars. There was no warning of the swap in currency until I saw it being charged in pounds. I attempted to cancel the transaction but it went through. I am very confused and annoyed by being blindsided by this last minute swap of currency.

It occurred on: 5/09/2019

This meant that I was charged an additional 70 Australian dollars for a flight:

A refund of the additional money I was charged without my consent.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Rebekah Sanders

Booking Reference [protected]

Reference to the flight booking number [protected] e mail [protected]@gmail.com

still no response from e dream

can you please help I have very short time

Please cancel the booking [protected] OXTUFU because I already have an other booking same day same airways from Baku to Dubai Booking Ref 1ARY20
I want to avoid double booking and double cost
Dr Hamed Hussein

[protected]

Booked a flight from Tirana to Bergamo for 27th of August. This was part of a onward connecting flight to Bristol from Milan. The flight from Tirana was booked with Blue Panorama. The flight from Milan was booked with Ryanair. I checked in normally with Ryanair and after attempting to check in with Blue Panorama was told I had to check in at the airport. I had done before and so thought nothing of it. When I attempted to check in at the airport I was told by Blue Panorama employees that I had to buy another ticket because my booking did not include my my MIDDLE name. At no point throughout the booking was I made aware that my details were incorrect or that I needed to enter my middle name. If I had been notified I would have changed it. I have confirmation emails from Odopo and Blue Panorama, the Blue Panorama email having been sent on the morning of my flight. I no email did it mention that I had to alter any details. In fact the Blue Panorama states that my tickets had been issued. So why then should I have to pay an extra €315 for a flight I had confirmations for? If Opodo knew this details was crucial they should have informed me. If Blue Panorama knew they should have informed me. At no point did anybody mention this detail. In fact an employee working at Tirana airport mentioned that they'd only brought the rule in in June. Why wasn't I or anyone else in my situation informed? Instead I get mugged at the airport.
Also having also phoned Opodo and explained my situation I am told that I should have entered my middle name after my first name. Even your own app doesn't allow me to enter my middle name!
You need to sort this situation out and I expect a full refund for the extra flight money I've had extorted out of me. This is ethically wrong and smacks of incompetence and ruthless usary. Sort this out ASAP

I booked a flight to Australia on my company credit card all good then I tried to book another flight for my wife but when I tried to put her details in it kept coming up with my details so I tried it a couple of times but to no avail so just under the details it said add another passenger so I did but it charged me for another flight on the same flight I tried to book in at Heathrow they said I had two flights booked in my name so they cancelled one of them and said they would refund but because I booked through you you said no this surly is not right

I booked a flight for 4 people on 18th August 2019. I am lead passenger. Fiona Clare
[protected]@hotmail.com
[protected]
Bookking ref-[protected]
I rang up within 24 hours to change the return flight for one person on the booking (Carys Taylor) but was informed that the ticket type did not permit this, so i asked to cancel the outbound and return flight for this passenger but was informed it had exceeded the 24 hours. However I called at 19.28 on 19th August 2019 and was at first told i could change the booking for £100 and then transerred through to another department at 19.45. By the time he put me on hold to investigate it had gone past the 24 hours where the email confirmation came through at 19.48 on 18th August 2019. Is there any way to get a refund?

Dear Sir / Madam,

I am writing to you to raise an issue about Travel Agents Opodo

The issue that I have experienced was: I paid extra for my luggage but it didn't show on Olympic Airways system on 20/07/2019 when I went to the airport in Athens to check in my luggage.

It occurred on 20/07/2019

This meant that they charged me an extra 70 Euros.

I would like that amount of 70 Euros refunded into my account.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Panayiota Drosos

Booking Reference [protected]
7 Coledale Close
Endevour Hills Victoria
3802

Opodo, August 2019

Reference number [protected] (opodo/flight)

I tried to cancel my flight due to the price which has changed after my booking request.

Although the cancelation has confirmed by phone (only) days before, I still receive e mail and SMS regarding my flight, check-in requests, ect. Any cancelation e-mail or SMS and refund yet!
Fact that prevents me to proceed to any other action and affects my reputation (while my MMU colleagues waiting for my confirmation regarding the workshop project which is related with the particular flight tickets).
The worst customer service.
It is impossible to contact them, and in case you do, you never know if you will get help.

Email by Opodo:

Dear Customer,

Your Opodo booking reference: [protected]

With reference to your flight reservation, we are contacting you to inform you that, while processing your reservation request, the price of your flight fare has changed to currency 244.37GBP.

We operate on a live availability system which means that, as seats are booked, you may see a fluctuation in the prices due to changes in availability. We are unable to guarantee a fare until the reservation is made, payment is successfully completed and tickets are issued.

If you would still like to confirm your reservation or require assistance in making a new reservation, we kindly invite you to contact our Customer Service Centre at earliest convenience on

- United Kingdom: 8000261621
- Australia: 291995336
- Rest of the world: +[protected]

Once again, thank you for contacting Opodo and we look forward to being of service to you again soon.

Kind regards,

Your Opodo Customer Services Team
-
Thank you in advance for your help,
Chatitze