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1.4 587 Reviews

Opodo Complaints Summary

54 Resolved
532 Unresolved
Our verdict: If considering services from Opodo with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Opodo reviews & complaints 587

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K
11:12 am EDT

Opodo Refund for cancelled flight

You can't get hold of anyone, they don't react to any messaging on facebook customer service. I've asked for a refund of my ticket several times for the past 3 weeks. A message appears saying that they need the airline's approval. I have spoken with turkish airlines twice (live persons) and they guaranteed me that there is no approval required from them to give me my refund. Opodo just seems like a big scam.

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G
10:08 am EDT

Opodo Refunds for flights cancelled by easy jet & ryan air due to covid-19

2 flights booked - Ref. [protected] - EasyJet Bari to LGW - 24/3/20 - paid £77.61, and Ref. [protected] - Ryan Air - Brindisi to STN - 26/3/20 - paid £39.19, both flights for Lucy Rapoport.
After many attempts to speak to an agent, either online or on the phone, I have only been connected to the 'Robot', telling me to contact airlines direct, or that my reference numbers do not exist. I have confirmation emails with both reference numbers, and the airlines tell me to contact the agent I booked with.
I am very dissatisfied with this extremely poor service and expect a member of the Opodo team to contact me on [protected]@hotmail.co.uk

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M
12:16 pm EDT

Opodo Refunds

I have been 2 monthdchasing opodo for 2 refunds spending hours on hours on hold and got through 6 times and each time promise to send refunds. Ref [protected] easyjet gave them my cash refund of eur 175 on 25th march and opodo hasnt sent it to me yet. Ref [protected] opodo on 14th march said they will send refund but now saying they are waiting for atlantic airlines to confirm and atlantic airlines authorised opodo to claim my refund. This is no way to treat clients and is so unprofessional and unethical. I want my refunds which are my right urgently.. Lost my job and need that money which is mine by right

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4:07 am EDT

Opodo Ref 4895783588

I booked flights to Tenerife with Opodo. On their web siteWizzair are offering vouchers or a refund but say I need to do so through my travel agent. Opodo will only email me regarding a voucher I would like a refund. I wait one hour on the phone and am then cut off. I rang a few days ago and the wouldn't recognise my booking

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10:27 am EDT

Opodo Booking 5000209225: refund request consent

I am asking you to refund me my money 346.20 euros the money is refunded
for me from Wizz Air to Opodo. The flight at Wizz Air was cancelled at 15 March.
Opodoalready charged me for your "excellent service" and if the money returned to you by Wizz Air is not returned to me it is a theft.
I made calls from Israel to London until there are no answers it costed me about 30 euro. I demand that cost too.
I demand also the return of Opodo charge for their "excellent service" since I did not receive any service and in the contrary.
Please respond urgently
Gottdenker Gedalia

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S
7:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Opodo Incorrect information given during phone call asking for update on booking.

Booking number [protected]
Booked joint flight and hotel on 16th February. Flights with Flybe, Newquay to Amsterdam and return, hotel centre of Amsterdam.
Flybe went into liquidation, after no contact from Opodo telephoned their enquiries department on 7th March to ask for information on booking. Informed that I would be refunded the cost of the flights. I asked if I could have a refund on the hotel, we obviously could not take up the hotel accommodation if we could not get there and was told we were not entitled to a refund on the hotel part of the booking as it was still available.
We have since checked the Opodo booking terms and conditions and it states that if a booking consists of both flight and hotel both services will need to be cancelled. This did not happen. It also states that all hotel bookings can be cancelled up to the day before arrival.
On telephoning Opodo, there was a message stating that anyone with a hotel booking must contact the hotel themselves to cancel. We did so and asked about a refund, the hotel informed us that they had cancelled the booking but they would not give a refund directly and we would have to apply through Opodo. We have tried many times to get through to them with no success.
It seem that we were given the incorrect information on two counts:
Firstly the joint booking should have been cancelled automatically.
Secondly if the person we spoke to did not realise this, in the terms and conditions it states that all hotel bookings can be cancelled up to one day before arrival and could have cancelled the hotel booking under this condition and informed us whether we were entitled to a refund, which we would hope for. If we aren't entitled to a refund for the hotel part booking we need confirmation from Opodo that this is the case and we may be able to claim off our travel insurance.
We feel that the customer service we have received is totally unacceptable and the person I spoke to didn't seem to understand procedure.

Sylvia and Terry Gill

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F
3:29 am EDT

Opodo No answer to calls. Unable to contact

Due to covid 19 had to change flight to get back earky. Was able to contact main airline but they can't change it brcause there was a block put on by opodo. Whom i presume wanted their cancellation fees even in this extraordinary times!.
Can't contact opodo. Can't change flights despite it say they are open 24/7.

Will never ever book with opodo again. Book with opodo at your peril

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7:19 am EDT

Opodo unable to speak to agent to cancel a flight

Reference : [protected].
Owing to the corona virus i tried to cancel my flight with Qatar for my partner which was booked through Opodo who I have used many times before .I have not been able to get through to an agent as I was told i need to speak to someone on the phone to cancel.
the phone line is available 24/7 .However I have not been able to get through at 2 am. 3am and 4 m.The flight has now departed.
i am tired of getting through to chat bot and waiting for an agent to reply.
The final straw was when I received a message saying that no ENGLISH speaking agents are available.
i sent a letter by recorded delivery but have received no reply.
This is disgraceful service

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R
11:48 am EST

Opodo Flexible Travel Date Policy

My 18 year old daughter and 3 friends bought tickets from Frankfurt to Mumbai on the Opodo website. They were offered a Flexible Travel Date Policy for 80 euros per person which they took.
It literally says "Enjoy the freedom to change your travel dates". Then it goes on to say that if you want to stay a few days longer, it is no problem and you can change your dates up until 24 hours before the flight.
My daughter and her friends would like to change their flights home and this is where we find out that this policy is operated by Europ Assistance, which does not change your dates, you have to cancel the old booking, buy a new ticket, and submit the old one for refund. You may be eligible for a refund but the price difference between old and new is at your expense. Plus the insurance policy does not talk about you not wanting to take the original flight, it talks about you not being able to take the original flight. So it is not even clear that the insurance will cover the costs of the original ticket.
I have done alot of travelling over the years, and worked in the airline industry, and I have never seen this.

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J
4:16 pm EST

Opodo Travel company

6 weeks ago - I had booked a return flight with OPODO from London uk to India. Chennai.. as I was unable to book a return straight to London from Delhi. ( there was no option)..So I paid for the option to change the flight later, with the insurance ( protect your trip& date change £34+£41 =£75 plan. Paid the extra With booking - Then the insurance ( protect & date change plan was removed & no offer of a refund. Now.. Removing the option to change my flight straight back from Delhi to London
I telephoned & emailed to ask Change the return flight. ( which leaves from Delhi to London). Only Im told I have to return back to Chennai. . Then back to Dehli ( same day) then the return flight was cancelled . Without my ever being informed.. Only emails stating I had to contact opodo with a flight modification. ? Which after days of calling I was unable to.. although being instructed it was urgent. So spent 4 hours today. On the phone trying to make sense of what was going on.
- No . I can't fly to London straight from Delhi ... I have to return to Chennai. Then Delhi again. ( where I was a few hours previously.
All I wanted to do was to not fly back to Chennai from Delhi ( where I will already be staying) - to return to Chennai . To only ‘then' fly back again to Delhi. . Same day..!
I was told that because of thus request ( 3 weeks ago). The flight was cancelled. ?
Which I only found out today.. i leave in 3 days. And the stress and amount of time I've spent on the phone. It's outrageous., Sorry I koi's I m repeating myself. I'm exhausted. & very emotional.
If you look into my records. I have over the past 3 weeks phoned on a number ( prob 9 occasions ) to speak to someone. Always being cut off. Or told someone will return a call within 72 hours. After weeks of this. I then find out today MY RETURN FLIGHT WAS CANCELLED !
And my only option was to cancel my booking.. -buy another flight. with another airline. Costing more.
Only because if I don't return to Chennai from Delhi. To fly back to Delhi ( same day)
I will lose my flight .. ? How hard is it to speak to someone about this.
Opodo has caused the most stress ever, in my 40 years of flying.,
I have asked to be contacted by a supervisor that can understand that all I want to do it fly out back to London . From Delhi. Without my returning to Chennai . From Delhi the same day to return back to Delhi. Because the computer won't allow it. & to then know my booking Is actually insecure ? / having it cancelled without my confirming anything.

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A
11:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Opodo The booking team

Hi team,
I phoned today earlier to change the date of travel, they said, you have to pay 150 £, but the payment machine was not working, they told me we will get back to you .
but no one contacted me, I tried again after 1 hour and 10 min waiting, they said wait with us, then the phone line broken after waiting more than 1 hour .
my reference no.:[protected]
my mobile :[protected]
email:[protected]@gmail.com
may I ask you to sort it this out ASAP, please .
I tried many times to sort this out .
BW
Ameer

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Z
5:41 am EST
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Opodo Ticket Number # [protected] - Luggage

Unfortunately I have to inform you that I am not satisfied with Opodo service and I would like to complain. Since I couldn't include/pay for my luggage for 2 weeks, several hours on the phone and no response or no feedback for 2 complaint emails. Online service also doesn't work.

OUTWARD:Erfurt to Hurghada
Opodo booking number: [protected] - XC 498
And
RETURN : Hurghada to Erfurt - XR 497 - N1JUJ6
Ticket Number # [protected]

I finally booked 20Kilo for my outward journey. (EUR 25, 00)
I Asked for the return luggage to be booked for free, the answer was ‘'no''
I asked to speak to a team leader, the answer was ‘' there was no such a thing''
I asked for my feedback to be send to higher level of your Opodo Hierarchy System, the answer was ‘' find it in Opodo website and send it''

I would like my luggage (20Kilo) to be added to my return journey free of charge. But have no hope I guess, no one is reading our feedbacks.

I also booked a hotel room in Giftun Azur, Hurghada Resort,
I tried to use the coupon codes: VALENTIN20 and a couple others (which Opodo keeps emailing me almost every day) but don't work. (Apparently un-recognised)
I asked online for help with the booking of a room in Hurghada, using one of those vouchers. No help offered!

As a regular traveler, I won't be using or recommending your service, I was totally ignored.

Looking forward to your reply,

Nancy Khalifa
[protected]@yahoo.com
[protected] Germany

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J
7:20 pm EST
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Opodo Refuse to process my flight refund

I booked a flight for travel last July (8 July 19) with BA via Opodo (Ref [protected]) which was subsequently cancelled by BA. I declined the new booking and BA said I just need to contact my travel agent for the refund. Ha! I initially tried to sort this via the Opodo Chat Service, which couldn't cope with this and despite trying 3 times to speak to an agent, no one ever called. After that, I have spoken to Opodo "Customer Service" over 6 times, and depressingly, they always take my details, listen to the complaint, then put me on hold, then send me to a different person, which I have to wait for on hold, and usually after 45 minutes on hold, I finally speak to someone who says they will call BA. Then after 10 more minutes they say BA didn't answer the phone, and to wait 24 hours. And then nothing happens. I have now written them a letter, with no repoly. Opodo have my money, or refuse to process the refund, both of which are illegal. Please can I have my refund?!

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A
2:37 pm EST

Opodo Opodo booking [protected] // customer service not accessible to change flight

Dear Sir / Madam,

I am writing to express my disappointment with Opodo services. I bought a ticket from London to Milan on 17/02/20 (Booking ref: [protected]) departing time 16:50. However, due to some issue, I had to change my flight. But when I rang Opodo to amend, I could not get through. I rang Opodo a total 5 calls but unsuccessful.

1) I have made 2 calls to Opodo at 12:42 (45 mins) and 13:31 but could not get through.
2) I rang Air Italia directly to amend the flight at 13:42 but was told to contact Opodo
3) I rang Opodo again 3 times at 16:00, 16:48 and 17:08 no answer
4) I rang Air Italia againat 16:44 to get help but they insist that any changes has to go via Opodo

The services from Opodo was poor and as a result I could not change my flight in time. I was informed that i can cancel the same day but was unable to do so because Opodo not answering calls. I have made reasonable attempts to contact Opodo. As this is due to Opodo poor services, I would like to cancel and get a full refund for the ticket purchased.

Kind regards

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10:46 am EST

Opodo flights

I booked and paid for flight. ref: [protected].
Unfortunately I have had to cancvel. as wizz-air changed the flight times, which were not suitable.
I phoned wizz-air, who said they would refund me and would send the money to opodo. I have spent 2 hours trying to contact opodo. It is a disgrace.It is not acceptable that you cannot answer a phone r reply to an e.mail.
It is a disgrace.

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Update by Allie Foran
Feb 14, 2020 10:42 am EST

Good afternoon.
I paid for a flight. ref: [protected]. today, 14/2/20 I have had to try cancel as wizz-air changed flight times, which were not suitable.
I contacted wizz-air. However, I spent almost two hours trying to contact opodo, to no avail. it is a disgrace. I have paid £340. and nobody answers the phoone or e.mail.
reason for cancelling is not my fault. airline changed flight times completely. wizz-air replied to me, however no way available to contact opodo.
Thankyou.

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10:21 am EST
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Opodo refund of flights

I was booked to fly to and from Australia in March/April but due to the corona virus my trip had to be cancelled as we had connecting flights in Shanghai.
I had also booked a connecting flight from London Heathrow to Edinburgh on the return journey. I will have to cancel this flight as I said I can no longer fly.
My flight was booked by Opodo but the flight company is Virgin Atlantic, I have had many conversations with both companies about a refund, Virgin Atlantic tell me it's Opodo responsibility and Opodo tell me I am not entitled to one because the flight is not connected to China.
Please can you assist in this complaint
I am only complaint about thr flight from London Heathrow to Edinburgh

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7:03 am EST

Opodo ticket

I booked 2 tickets! It was cost 50 pounds. I put the bank details and they taked more than 500 euro from my bank card (without my consent)! Have evidence! I!
Then I called the call center... Having waited 1 hour on the line.. Men from the call center in india, this one confirmed, can't do anything... Just repeat the same thing, write a letter... Having talked with him I didn't find out anything and didn't decide... Written a letter with reference they do not respond! Even having evidence, I can't do anything! If something has problems with this company also, we get together together. A week I go to them in the office already found 3 people with similar problems, join us! [protected]@gmail.com

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10:40 am EST
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Opodo flight booking

I booked return British Airways flights between LHR and BOM with Opodo and from the offset things did not go well and am now left feeling scammed.

First off I noticed just as I was about to be book that one of my flights included a checked baggage allowance yet my return flight did not, I don't know if that's down to the airline or Opodo but it definitely felt like a bit of a trick to add on more charges. Common practice I'm sure :( ... Anyway, I agreed and selected the £48 additional fee so that I would be allowed to travel back home with my luggage and completed the rest of the booking process.

A couple of hours after this I received an email stating that the airline could not confirm my luggage request and that I would receive a refund for the £48. I then almost immediately received a confirmation for my flights booking. So at this point I'm pretty annoyed as I realise I've just payed nearly £600 for a flight on which I have no baggage allowance and realise that this is likely to mean heavy fees at the airport.

I call customer support to find out why they booked me on a flight without checking that the changes to the conditions suited me only to find out that not only do I have no baggage allowance on my return flight but also on my outgoing flight even though it was clearly stated (see attached screenshot) that allowance was included in the price. I'm then told that I can book my luggage through the BA website and when I pushed the service agent to tell me how much that will cost me I discover it will be an additional £125!

Clearly not acceptable.

So I've cancelled my flight at the advice of the customer service agent and am waiting both for a response from the complaints form I submitted and possibly up to 10 days for money back (which I need in order to book my flight elsewhere.)

What's more there's a discrepancy between the money taken from my bank (£583.81) and the receipt they've sent to my email (£558.25) ... I guess I'll need to wait to see what actually gets refunded but if it's anything less than £583.81 (I will not accept being charged a booking fee or anything else) I'll definitely look in to further legal action.

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Update by Carl Codling
Feb 04, 2020 3:03 am EST

I'm not sure why Complaints Board automatically changes this report to 5 stars when it's resolved. It started at 1 star and after the refund I'd maybe change the overall experience to a 2 at best.

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7:34 am EST
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Opodo flight and hotel booking

Opodo Error in Flight transfer
Booking Reference [protected]

The flights I originally for 6th February to 10th February 2020 included 1 Extra 25kg Bag plus I selected my seats.
The email dated 13/01/2020 at 17.53 pm confirmed, this and I then realised that these dates were incorrect.
I telephoned OPODO and was told that it would cost £150.00 to change the flight dates to 6th March to 10th March, which I agreed and paid.
I was told that the accommodation I booked for the 6th February to 10th February could not be cancelled. However I phone the Maritim Hotel in Nuremberg who told me that the accommodation can be cancelled and the date change would be acceptable, but this had to be done by Expedia who actually booked the accommodation so te accommodation was booked with OPODO, who passed it to E Dreams, who then passed it to Expedia Reference Number [protected]?
I decided not to change these dates for the accommodation.
I then received an email with my flight Travel Document on Tuesday 14th January at 05.46am:
"Travel Document" itinerary@amadeus.com
After checking this on the 15th January, I realised that the Travel Document did not show the extra bag of the seats I had chosen, which should have been transferred by the assistant, and he never mentioned that this would not be included.

I telephoned OPODO on the 15th January and the assistant (a different one) told me that this could not be done?

Therefore OPODO are in breach of contract and the 2 options are:-
1. OPODO add the 1 extra bag to the new flight details which must be for all flights and re-instate the seats I had chosen and paid for originally.
2. I void the payments for the Flight's and Accommodation with my Credit Card Company as OPODO are in breach of contract.

I will also send this information to RIP OFF BRITAIN at the BBC and enter this on Trade Pilot https://www.trustpilot.com

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6:46 am EST

Opodo flight refund procedure

[protected] ( booking reference )
Emma Margaret toplak
Flight from Hong Kong to Zurich Wednesday 14 august

Please update me immediately on the status of my refund for this leg of the journey . I have been back and fourth with your company since august and nothing has been done!
I was unable to board my flight due to the airport being closed down because of the riots in Hong Kong, although the flight left, I was not allowed to check in or go through security .. you will find those who got one the flight were already in transit .

I have been reimbursed for my hotel and food etc from Cathay Pacific, this was done last august.. I don't see how it could take your company so long to do a simple refund for my flights!

I was. informed by opodo that my case was being treated as urgent and that my refund would be made, id hate to know how long people have to wait when it isn't considered as urgent..

your company is absolutely disgraceful ! I have been so patient and understanding, and yet your company has taken advantage of my kind approach to the situation which should have never been an issue to solve .
your company was extremely happy to take my money, and yet your having trouble parting ways with money which is rightfully owed to me!

Cathay Pacific reimbursed me almost immediately for hotels, taxis and food, yet you can't have the decency to refund me for my flight which I was unable to take due to the airport closing down

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Opodo In-depth Review

Overview of Opodo: Opodo is a comprehensive online travel agency that offers a wide range of services for travelers. Whether you're looking to book flights, hotels, car rentals, or even complete vacation packages, Opodo has you covered.

Booking Process: The booking process on Opodo is straightforward and user-friendly. The website is easy to navigate, and the search filters make it simple to find the best options for your travel needs. Once you've selected your desired flights, hotels, or other services, the booking process is quick and efficient.

User Experience and Interface: Opodo's website has a clean and modern interface, making it easy to find the information you need. The search results are displayed in a clear and organized manner, and the booking process is intuitive. Overall, the user experience on Opodo is smooth and hassle-free.

Range of Services Offered: Opodo offers a wide range of travel services, including flights, hotels, car rentals, and vacation packages. Whether you're planning a weekend getaway or a long-haul trip, Opodo has options to suit every traveler's needs.

Pricing and Value for Money: Opodo consistently offers competitive prices for flights, hotels, and other travel services. The website also provides a price comparison feature, allowing users to easily compare prices from different providers. With Opodo, you can be confident that you're getting value for your money.

Customer Service and Support: Opodo provides excellent customer service and support. Their customer service team is available 24/7 to assist with any queries or issues you may have. Whether you need help with a booking or have a question about a travel destination, Opodo's customer service team is there to help.

Transparency and Trustworthiness: Opodo is a trusted and reliable travel agency. The website provides clear and transparent information about prices, fees, and terms and conditions. Opodo also has a secure payment system, ensuring that your personal and financial information is protected.

Travel Options and Destinations: Opodo offers a wide range of travel options and destinations. Whether you're looking for a budget-friendly flight or a luxury hotel, Opodo has options to suit every traveler's preferences. From popular tourist destinations to off-the-beaten-path locations, Opodo can help you plan your dream trip.

Additional Features and Benefits: In addition to their core travel services, Opodo offers several additional features and benefits. These include travel insurance, airport transfers, and the ability to earn loyalty points on bookings. These extra features enhance the overall travel experience and provide added convenience for users.

User Reviews and Ratings: Opodo has received positive reviews and ratings from users. Customers appreciate the ease of use of the website, the competitive prices, and the excellent customer service. Reading user reviews can provide valuable insights and help you make informed decisions when booking with Opodo.

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