OnTrac
reviews and complaints

Your drivers in Boise, ID are horrible. I have seen them speed through subdivisions, cut people off on the road and drive like maniacs. This morning on the interstate, one of your vans got so close behind me that I couldn't see his headlights and then when he passed me, he was going between 80-85 miles an hour. Then he shot across 4 lanes of traffic to get to the exit. It wasn't a surprise exit...it is the exit to the Ontrac office. His license plate # was 233WZ. This is unacceptable. When I see a business van speeding through a neighborhood with a school and kids everywhere, I can tell you I would not use that service. I am not sure if this complaint is going to do anything but they are going to end up hurting someone.

I have had to packages, ordered from Amazon, that show as being delivered but I didn't have them. I did call your 800 number and the lady only told me it showed it had been delivered. I tracked both packages down to two different neighbors. I have complained to Amazon and asked them not to use On Track but that hasn't worked. I have posted on Facebook asking if anyone knows who delivers in our area thinking maybe I could contact them to let them know where I lived at. There are only 3 houses on our road maybe he/she will make it to my house next time.

Delivery person who delivers our packages always throws packages to the ground. I've confronted him before but the behavior is still happening. I caught him on camera several times. This behavior is unacceptable. He did not pay for the items I ordered si he has no right to treat it like garbage. If the items break, I should hold him and or the company responsible.

I placed an order on Amazon of an electronic device. I was home when the item was delivered. I live upstairs and can hear when someone walking up the steps. I looked through the view hole in my door to see the delivery driver walk only halfway up the stairs and toss my package to my door. This is completely unacceptable. Thankfully my package was not damaged.

Horrible horrible service ordered a head gasket(expensive)driver left it on my doorstep out in the open and it was stolen.Ontrac claims they can leave packages wherever . Said they had nothing to do with the way it was delivered but they delivered it horrible lost out on money this company needs to be shut down I'll be seeking legal help. Gonna sue.

It happened today, March 13, 2018, around 2:30PM.

Location: Crystal Springs Terrace Apartment
2000 Crystal Springs Road
Building 10
San Bruno, Ca 94066

The vehicle#: CA400024 with plate number: 33138D1

Complaint: the vehicle was parked on a RED zone on Building 10. We tried to find the driver, but the vehicle is un-attended.
We had a hard time backing up due of this vehicle parked behind.

ADVISE: Next time do no park on the red zone. Avoid parking behind the residents cars.

Your driver frequently leaves packages at my house (3324 French Loop NW, Olympia Wa) outside my garage door directly behind my car. It would be very easy to open the door and back over a package. In addition, this spot is highly visible from the street while our front door is secluded. Please instruct your driver to leave future deliveries on our front porch.

C12340533590174
Amazon order

This order was left on top of our package lock box. This is not the first time this has happened. This is not our first complaint to your company. Both my neighbor and I who use the box for all deliveries have had this happen with ONTRAC deliveries. Only ONTRAC deliveries. Both UPS and FEDEX use the box. ONTRAC is the only company which ignores our instructions to put packages in the box. The box combination is on our Amazon address. My neighbor has personally spoken with one of your drivers. Is it going to take having packages stolen to get your company to put the packages in the box?

How does this company CONSISTENTLY get away with outright lying on their tracking page by saying an item was delivered when it was not? I guess they must include all the packages delivered to the wrong address. Yesterday for example...I was home, my husband was home, AND we have a driveway cam that shows any delivery person/truck/activity. They supposedly delivered a package at 12:30pm, WRONG.

Usually if I see something is due to be delivered by OnTrac, I refresh the tracking page every 5 minutes and take screenshots. With it being, you know, CHRISTMAS (and this non-delivery included Christmas presents, of course), I was a little busy and could not do that BUT I was home. No way in **** was it delivered at 12:30.

Now waiting for Zulily to get back to me with a refund; unfortunately, since it IS Zulily, they cannot resend the items. God, I hate OnTrac.

C12340495311519, I was told I would get this product on Weds., seen that you had it but it was delayed for a Thursday delivery, never received, then I was told Friday, when after 8 they said it was delivered around 5:15 and I was home and they did not delivered the package. I waited for 2 days and through the weekend and still no package.
[protected]@msn.com

I was supposed to receive a package last Friday but they couldn't find my house. So they decided to just hold on to the package until I noticed something was wrong. I contacted Amazon and they did a 3 way call with Ontrac. I gave directions on how to get to my house, even though the [censor] have delivered here before. I was told I would get it today sometime. Well I was cooking dinner last night and I get a notification my package was delivered to the front door. So I go to my front door and guess what, NO PACKAGE! So I contact Amazon again and they tell me sometimes they will scan it as delivered before they deliver. [censor]! I contacted them again this morning and was told I had to wait until the end of today and they would do a replacement order or a refund. This is a Christmas present for my new granddaughter and I was starting to really worry. Well about an hour after talking to Amazon my neighbor, who has caused me all kinds of problems in the past, brought it to my door. The [censor] delivered ti to the wrong god damn house! I am so mad that I am seriously considering canceling my Amazon Prime account. I will not be doing anymore Christmas shopping online as I do not want to go through this again.

These OnTrac halfwits emailed a "delivered" message but our package from Walmart was nowhere to be seen. The delivery description said it was left "Behind the gate" but there IS no gate here to leave anything behind. The package never showed up and Walmart sent the order again; half by Fedex and the other half again by OnTrac. The Fedex package was left outside our apartment door where deliveries usually are left. But the OnTrac delivery was left inside the entrance door to the apartment building; which is not a "gate" and was probably where the previous order was left and someone else just walked off with it! Today we came in from shopping and saw a delivery for a neighbor from OnTrac...OUTSIDE the entrance door and visible to anyone walking by on the street. We left it outside the neighbor's door with a message about what happened. This company is the worst I've ever seen and the drivers are apparently a bunch of [censor] who should be fired! I don't understand how a business this screwed up can even BE in business! If there's a way to avoid having anything delivered by these [censor] on the order forms I'll take Fedex, UPS or the mailman.

We live in Moro Bay, Ca. I run a business out of my home and have many packages delivered to my house. The Ontrc driver in our area is extremely inconsiderate.
1. He or she does not come to the door. Instead they leave packages in a precarious place at the bottom of our stairs. The packages are difficult to see and available for anyone to steal. In one incident, they actually left a package that contained an $800 computer program disk leaned up against our garage next to the garbage cans.
2. A few days ago we were talking with a neighbor in or street. My husband motioned to your driver to slow down. Your driver ignored us and sped by at least 35 mph. These are residential streets. The speed limit is 25 mph. We all have grand children that play here. This driver is not only inconsiderate, they are unsafe.

Christmas season is coming up and we are all very concerned.

The last 2 days I have had packages delivered to me. The driver threw my packages over my chain link fence to hit my door. The first item was damaged and the second packed itself was already open. Why is ontrac hiring terrible drivers that care nothing about the packages. Throwing my stuff ? Come on now, I'll be making a complaint to the BBB if i do not receive a response to this submission.

They don't deliver and it's their main issue. I don't know why this company hasn't shut down yet. I ordered twice and had enough. I never received anything from them. The tracking number showed me different things like the package was delivered to me, but it wasn't the truth. They refunded once but refused to do it again. Even though they lost my package again.
Strange business, I would recommend you to stay away.

In the last 2 weeks I've had 3 packages delivered with Ontrac today was one...when the driver came to my gate he threw my package onto the porch. And he's done that with the other 2 packages. I'm pissed they have no idea if it's breakable or not. This is not acceptable! If this is the kind of service that you guys provide I will do a feedback with Amazon to let them know how horrible your service is. If the drivers don't want to deliver a package correctly then maybe they shouldn't be a delivery driver like I said before this is not the first time they throw my package onto the porch and it's actually a gate you just lift the latch up and open it it's not that difficult

Zulily used them for deliveries in my area and with Zulily, once they sell an item you cannot replace it. After ordering 6 times and only receiving 3 packages (50% delivery rate) I stopped ordering from them because it was to frustrating and embarrassing to keep asking for refunds.
Then Amazon (I am a PRIME member) used them and my PRIME package didn't arrive...they usually use UPS. When I tracked it and saw OnTrac I had a FIT! My account is now flagged to never use OnTrac again.
Now today I just found out the a Kohls order was split in two. Part was shipped from the east coast and I received it last week, and the other was shipped from the West Coast (were I live) and I was just notified it is "lost" after I asked OnTrac to track it!
What, are these people are making side money selling on eBay?

This terrible company should be shut down! I have no idea how to they even stay in business with that kind of service! There are many negative reviews about OnTrac and a lot of people are not satisfied with their service and delivery. They often deliver damaged packages, many parcels got lost. My parcel was shipped to me via OnTrac and it never made it to me! When I contacted OnTrac they claimed they delivered it but they never did! Even though I told them that I did not receive anything they tried to assure me I did, how ridiculous is that! Package was not find and they did nothing to help me, they also refused to refund me. Do not use this shipping service, OnTrac is not to be trusted!

I was supposed to get a package which was sent to me via OnTrac service.
I received a tracking number which did not work properly so I was not able to track my order.
One day I've decided to contact OnTrac about the package and they said that my package was already delivered. That was strange because I never got it, so I asked them were they sure about that and the answer was yes.
Ok, So then I contacted the store and they claimed that order was delivered and they've got a confirmation from OnTrac. Very suspicious.
I went back to OnTrac and after many hours on the phone I found out that I was not at home when the courier arrived so he left the package next to the gate. Why didn't the call me?
Absolutely ridiculous! I can't understand that! He just left the package and someone stole it! Absolutely genius!
Stay far way from this terrible company!

First time ordering Costco Items using Google Express. Product never arrived on day as promise...or the next 3 days after. Finally called Google Express and their delivery unit (On Trac delivery) did not know where product is. No notification whatsoever. Google Express gave me two options...re-ordering again...or cancel order. Not acceptable. My elderly mother thought that this was a good reputable third party provider. She was wrong. Both companies should be looked into.

My email is [protected]@gmail.com

Apr

7

2016

ORDER No. G-LAX-[protected]

View substitutes Report a problem

Status In progress

Service Delivery to 2425 West Lincoln Street, Long Beach, CA

Credits $25.00 order credit

Payment Visa ***-6970

Loyalty • Costco account no. [protected]

A Sold by Costco 6 items

Order Placed

1:56 PM

Packed

8:43 AM

In Transit

8:23 PM

Scheduled delivery

Apr 9

8am – 10pm

Item

Tracking Info:

Tracking Number: D10010921352871
Deliver To: LONG BEACH, CA
Service Commitment Time: 4/9/2016 by End of Day
Delivery Signature:
Delivery Time: n/a
Delivery Status: IN TRANSIT DETAILS
Ship Date: 4/8/2016
Service Code: GROUND
Weight: 51 lbs.

Google Express
You have a refund from Costco Shop More

Hi Belen,

Thanks for reaching out about the trouble with your order (# G-LAX-[protected]). We've worked with Costco to refund your VISA credit card ***-6970 in the amount of $56.02. This should appear on your card or bank statement within 10 business days.

Hope you'll shop again soon.

The Google Express team

Questions? Contact [protected]@google.com

Terms & Conditions

Order
G-LAX-[protected]

Store(s)
Costco

Refund amount
$56.02

Payment
VISA credit card ***-6970

Date of refund
Apr 13, 2016

In Conclusion...Please have your company review with Google Express and OnTrac (on hold for 20 minutes or longer...still on hold)