The complaint has been investigated and
resolved to the customer's satisfactionResolved Only Phone Network — Terrible experience
resolved to the customer's satisfaction
Ordered from this web site on 3/3/09. Never got a confirmation page or email with an order number. A week and a half goes by and I had not received my order, so I called. There was a voice mail greeting saying, 'Apparently we are unavailable...'. I thought that was odd for a business. I located an email address and wrote an inquiry instead of leaving a message on 3/13/09. Since I didn't know my order number, I provided the rest of my info, including name, address, and time frame of my order. I got an immediate response saying 'we are unable to process your request at this time. Please provide your order number, name and address, [etc.]' So I wrote back, giving everything but my order number. I get another email saying that they cannot find a record of my order. This was odd, because I know I placed it, and got the page that said my card had been charged. I got pissed. 'Sorry we can't help you at this time, your name is not in our database'. Right. That was 3 days ago, March 13th. When all was said and done, I told the rep that if I see a charge on my credit card for this company, I would pursue fraud charges. This was all too fishy.
Today, March 16th, I received a package that included two of the three items I ordered. The missing item was said to be on back order, but had no date or time frame of when I could expect it. My package arrived 13 days after I ordered it. When I took a look at the ups shipping date, guess what? The 13th, the same day I was told they had no record of my order. They took 10 days to ship my items and only did so after I confronted them about not receiving either a confirmation or my products. Interesting how suddenly they DID have record of my order after a threat of a fraud report.
I emailed again today to ask when the item back ordered would be available. I have received no response.
I am not confident I will ever receive the back ordered item.