OneTravel
reviews and complaints

My experience with Onetravel.com was not good at all. I tried to book flights for a group of 8 people, and the representative I spoke with, Kayla Thakur, was very rude from the start. She kept telling me that it was taking too long and that it was difficult because we were not flexible with our dates. She also suggested that we should accept flights that would take 18-30 hours, even though there were options available that would take 8 hours or less.

After almost two hours on the phone, Kayla finally gave us a price that was over $200 more per flight than what we had found online. She claimed that it was the best price we would ever get, and that she had to work some special arrangements with the airline to get all 8 of us on the same flights. She also insinuated that the flights were full, which was why the price was so much higher than what we had seen online.

When I asked if we could book 4 of the party at the original price we had seen on the website, Kayla said that the price was no longer available and that it was now $100 more than what we had originally seen. When I said that I needed to speak with my party before confirming the purchase, Kayla became angry and even more rude. She insisted that I needed to book something with her because she had spent so much time "helping" me.

After the call, we continued to search for flights online and found all 8 flights at the original price on another site. We saved over $1,600 and 20 hours of our life by not using Onetravel.com.

Just so you know, Onetravel.com and CheapOair.com are the same company!

OneTravel is not a good travel agency. They seem to be more interested in making money than providing good service. I had a hard time understanding the people I talked to on the phone because they spoke too fast. When I asked them to slow down, they hung up on me three times. They also lied about Air New Zealand charging fees and refused to conference in with them.

I bought cancellation insurance, but it turned out to be useless. They said I could only cancel for certain reasons, like a death or medical emergency. When I tried to cancel because I was about to lose my job, they said I could only get a refund if it was within 24 hours or if it was an emergency. They didn't make this clear when I bought the insurance.

They also forced me to use Air New Zealand, and when I tried to use the credit they gave me for cancelling my flight, they wanted to charge me an additional $600-700. I refused to pay this and bought a ticket directly from Air New Zealand for $1,001. Air New Zealand told me that OneTravel was overcharging me and that they had their own practices.

OneTravel also lied about the cost of my new ticket and tried to charge me more than they should have. They wanted me to pay $600 out of my own pocket on top of the $1,178 credit they had from me. This is a ripoff and a sneaky practice. I will never book with OneTravel again and I will tell my friends not to either. They are awful and I will leave this review on any site that allows me to.

I usually book my flights through Orbitz, but this time I saw a really cheap flight on Continental and thought I could save even more money by booking directly through their website. I entered all my travel information, selected my flights, and entered my credit card information. I received a confirmation email a few moments later and forwarded it to my friend who I was going to visit. However, she called me back and asked if I really wanted to stay for a month. I was confused and looked at the confirmation email, which stated that my return flight was a month later than I had intended. I immediately went back to the Continental website to try and fix the issue, but I couldn't find an option to change the date.

I tried calling the number on Continental's website, but it said that they were unable to answer due to severe weather. I then noticed that the number on the confirmation email was different, so I called that number instead. I was surprised when I was connected to a company called Onetravel.com. After waiting on hold for 35 minutes, someone finally answered and said that they could fix everything and even waive the fee. I was relieved, but then he told me that my original return flight was no longer available and that I would have to pay an additional $25 for a different flight. I agreed, but then he informed me that he could only waive Onetravel.com's fee, not Continental's fee. I was frustrated and asked to speak to his supervisor.

After waiting on hold for another 20 minutes, I finally spoke to the supervisor. He assured me that Onetravel.com had nothing to do with the date being changed and offered to cancel the entire ticket if I wanted. I didn't want to cancel the ticket, but I was still upset about the additional fee. I filed a complaint on Continental's website, but when a woman called me back a few days later, she claimed that my issue was not real and that Onetravel.com did not make reservations for Continental. I was shocked and frustrated, as I knew I had only used Continental's website to book my flight.

I asked her to forward my complaint to someone else, and eventually received an email stating that there was no technical issue with my complaint and that it was considered resolved. I was livid and decided to file complaints everywhere I could. After reading other websites, I realized that this was happening more and more often and needed to be stopped. Overall, my experience with Onetravel.com was frustrating and confusing, and I would not recommend using them in the future.

I recently attempted to book a flight with OneTravel, but unfortunately, my credit card was declined. After calling my bank and sorting out the issue, I called OneTravel to complete the payment. However, I was informed that the price was in US dollars, which I was not aware of as I live in Canada. Due to this misunderstanding, I was unable to complete the booking.

To my surprise, I received a cancellation email from OneTravel stating that 150 USD would be deducted from my card. I was confused as I had not made any payment, and according to their own terms and conditions, their booking/cancellation service fee relies on a fully paid booking.

Upon reading their terms and conditions, I found that the OneTravel email confirmation is not the contractual acceptance of the booking, but merely an acknowledgement that they have received my offer. The contract pertaining to the relevant booking is formed when payment in full has been received. Payment must be made in full with a valid credit or debit card at the time of booking.

Furthermore, their post-ticketing fees state a 75 dollar charge per person for cancellations made after the tickets have been purchased. However, my transaction was never completed, and therefore, according to their own terms and conditions, I had no contract of services. Despite this, my credit card was still charged a cancellation fee for a non-existing contract of service.

In my opinion, this is a fraudulent company that steals money for nothing. I strongly advise against giving this company your credit card details as you will be robbed.

However, some days after my experience, the customer services manager for the USA contacted me directly to confirm an error had been made with my credit card. They promised a full refund, but unfortunately, I only received a partial refund, and I am still waiting for a full refund after all this time.

I recently booked a two-night stay with a car rental through Onetravel.com and was extremely disappointed with my experience. At first, I received a confirmation email for my booking, but a week later, I was notified that my card could not be charged and the hotel portion of my reservation was not booked. I was confused as to why only the hotel portion was cancelled and not the car rental, especially since I knew my card was not declined. When I asked why I couldn't just provide my card information again, the representative told me I would need to rebook online and there would be a penalty. I argued with him and eventually got him to cancel the car reservation without a fee.

After rebooking my reservation, I decided to double-check the car rental and found that the price was $15 more than what my confirmation email stated. I emailed Onetravel to ask why this was, but received a generic email several days later cancelling only the car rental portion of my reservation without any inquiry as to whether or not that's what I wanted. Frustrated with their poor customer service, I decided to book the car rental myself.

Today, I checked my hotel reservation and found that it had been cancelled because my card could not be charged. When I asked for the reason, a supervisor named Carl told me that the hotel was overbooked and would not honor the price on my booking confirmation. I was shocked that they did not notify me of this and that the prices had doubled or tripled since my booking. When I asked to speak to his manager, he told me his name was Rufus Taco, which I found to be unprofessional.

Overall, my experience with Onetravel.com and their company Wk Travel was extremely frustrating and disappointing. They made fake bookings for rooms that were not even available and did not notify me that my reservation had been cancelled. I would advise others to stay far away from this website and company.

Me and my buddy decided to book a flight through OneTravel for our upcoming trip. We searched on Google Flights and found the best flight for the first leg of our journey. We clicked on the flight and were directed to OneTravel's website to book our tickets. We thought OneTravel was affiliated with the airline, so we called them for help while booking our flight online. The person we spoke with told us that we could go online to access our booking if we needed to add extra baggage after we booked.

We tried to add extra baggage online with the airline, but we couldn't find any record of our booking. We both called OneTravel to figure out what was going on. My friend was told that a checked bag would cost $177 each way, which was more than our entire trip cost.

I called OneTravel and was put on hold for a long time. When I finally spoke with someone, they told me that I would have to deal with the airline directly. I called the airline and was told that OneTravel held our booking, which is why we couldn't add baggage ourselves online. The airline said that they had added a bag to my reservation and I would have to pay at the ticket counter when boarding, $50 each way, not the $177 each way OneTravel wanted from my friend. I wanted to pay in advance to ensure we could take our luggage on the first leg of our trip, otherwise we might lose our luggage or miss the first half of our trip.

On December 17th, I spent countless hours on the phone with OneTravel, finally being told around 3:00 am that someone would call me back by 9:00 am to resolve our issue. But no one called back.

On December 27th, I called back at 3:00 pm. They couldn't tell me why I didn't receive a call back and nothing had been resolved. They again told me to go online and pay for my baggage on the airline website. I explained that the airline told me we couldn't do this as the booking was still under OneTravel's email, not ours. They put me on hold for a long time, then hung up. I called back, had to explain everything all over again, was put on hold for ages and hung up on again. I called back, explained the whole scenario again, was put on hold forever, transferred to another person, put on hold and then the person told me they would call me right back. This was around 5:30 pm.

By 7:00 pm, I still hadn't received a call. I called back, explained everything again and was told the person was going to call me back in a half hour, that they were working on it. But still no call back.

I called back at 8:00 pm, only to have to go through everything again. Same thing. Told to go on airline website to book baggage. Went through all that again. That they TravelOne had to release our booking for us to pay for our baggage. Argued with me about our booking, what the agent told us while we were booking. We WERE told we could go online and add baggage if we needed to take extra baggage. At this point they said they could not even add the baggage, as they had told my friend at the beginning (for $354 not the $100 the airline wanted). Crooks and liars.

I lost it, weeks of back and forth with TravelOne, two full days on the phone with them. Yesterday, a full six hours wasted with the end result of TravelOne telling me to send a copy of my passport. A copy of my passport. Never have I been asked for a copy of my passport, only by the passport office. Ridiculous.

OneTravel will not release our booking to the airline so we can pay for our checked baggage and be assured that we are allowed the full sized luggage allowance for our travels. The company lied, is disgusting at customer service, does not call back, puts you on hold forever, is rude and doesn't give a damn, just punts you off to the airline or to another of their customer reps to put you on hold, hang up on you and punt you off again. I wouldn't recommend OneTravel to anyone, they are a complete mess.

I had a really bad experience with OneTravel. I booked my travel through their website and it was a total mess. At first, I thought I got a good deal, but then I found out that they wanted to charge me extra to use their "Enhanced Seat Finder". I decided to just go to the airline's website and select my seats directly through them. However, when I received my confirmation email, I found out that the flights I actually got booked for were not the ones I selected on OneTravel. I went from having a 2-hour timeframe to make my connecting flight to only 19 minutes! I was frustrated and decided to pay extra to get a seat close to the front of the plane to improve my chances of making my connecting flight. The next day, I received another email from OneTravel saying that my fare and flights were not available, but they found a substitute. I went from 19 minutes to make my connecting flight to a 5-hour layover. I was pretty irritated with the whole process at this point and wanted to just book my flight directly through the provider so I knew everything was right. I tried to cancel my reservation, but was on hold for 58 minutes and never got to speak with anyone. I tried to reach someone through the LiveChat feature, but was placed on hold again. I got a couple of messages about how my business was important to them and someone would be with me shortly, but then I got booted to a generic message screen to send them a message and a customer service rep would call me back. I finally got through to someone when I selected the option for "New Reservation" for foreign travel. I requested to cancel my reservation, but the guy was going to charge me a fee which the email clearly stated I wouldn't be charged. I got him to issue me a full refund and requested that he send me an email confirming that my reservation had been cancelled and a full refund would be issued. He was hesitant, but ended up agreeing to send me an email. Finally, I received my email confirming my cancellation... for a fee of $0.01! I would not recommend booking with OneTravel.

I recently had a terrible experience with OneTravel and I would not recommend using their services. Last year, I purchased a ticket through them to travel to Dominica via San Juan. Unfortunately, Hurricane Maria hit both countries and I was unable to travel. When I reached out to OneTravel for a refund, they told me that my ticket was nonrefundable and did not offer any sympathy or assistance. I even spoke with a manager and was hung up on. I had to contact my bank to charge back the purchase and received a nasty call from a claim specialist. Eventually, I received a partial credit and refund, but it was not worth the hassle.

Recently, I tried to use my credit to book a ticket to Dominica. I received a confirmation email and paid an additional fee, but when I arrived at the airport, there was no seat for me on the flight. After speaking with an incompetent agent, I finally spoke with a manager who told me that my credit had expired and my ticket was never booked. I had confirmation emails and proof, but it took an hour to sort out the issue. The ticket agent held the flight for 30 minutes, but eventually, I had to pay $340.66 to get out of Dominica. When I arrived in Antigua, the flight to San Juan was full and I had to purchase another ticket for $648.93.

I immediately contacted OneTravel to explain the situation and was told that it would take 72 hours to investigate. However, it took 35 days and I had to speak with five different managers. Finally, a manager offered to refund me $340.66, but not the rest of the cost. This was not my fault or the airline's fault, it was OneTravel's fault. I am extremely disappointed with their customer service and lack of sympathy. Travelling is already stressful enough, and OneTravel made it even worse. I would not recommend using their services.

I gotta say, I had a pretty bad experience with OneTravel. I don't usually write reviews, but I just had to share my story. I booked a flight with them and then decided to cancel it pretty quickly after. But when I tried to cancel, I got charged $150 without any warning or explanation. I was pretty upset about it, so I did some digging and found out that OneTravel is basically a scam.

First of all, it's impossible to get in touch with anyone from the company. I spent hours on the phone trying to talk to someone, but all I got was transferred from one rep to another. And when I finally did get to a supervisor, they were rude and unprofessional. Plus, their English was so bad that I could barely understand them.

But the worst part is that OneTravel is intentionally deceitful. They don't tell you about the cancellation fee anywhere on their site, even in the fine print. The only place you can find it is buried at the bottom of the page under "Quick Links." And even then, it's not clear that you'll be charged the fee even if you cancel on your own without any help from an agent.

I was so fed up with OneTravel that I went to the police and filed a fraud report. And now my bank is going to refund me the money. I wouldn't recommend OneTravel to anyone, and I hope they go bankrupt and face criminal charges for their dishonest practices.

To the folks at OneTravel: I'm not interested in your apologies. I just want my money back. I'm starting legal proceedings against your company, and I'm reporting you to my bank and the police. You guys are a bunch of crooks, and I hope you get what's coming to you.

Cheers,
A disgruntled customer

I recently had a terrible experience with OneTravel and I want to warn others about this company. I booked round trip flights with them and also purchased a trip cancellation policy. Unfortunately, my wife injured her back a week before our intended departure and we had to cancel our trip. We had all the necessary documentation to prove it.

When I called OneTravel to inquire about settling the trip cancellation claim, I was shocked to find out that they only cover the air portion of the trip and not any other expenses not purchased from them. This means that I am losing close to $5,000 on my land portion. I had previously booked my land portion with another travel company and was not aware that OneTravel's policy only covered airfare cancellation.

The customer service representative I spoke with was extremely rude and unhelpful. When I asked why this distinction was not explained in the policy declaration, she told me that she is explaining it to me now and that I refuse to understand it. I was very frustrated and disappointed with the way they handled my claim.

I had received a policy declaration that looked like a legit Trip Cancellation Policy, but nowhere was it stipulated that it only covered airfare cancellation. I feel like I was misled and scammed by OneTravel.

I want to warn others to be careful when dealing with this company. Their policies may not be as clear as they seem and their customer service is terrible. I lost $5,000 because of them and I don't want anyone else to go through the same experience.

My Name is Mahesh Patel and I book 5 ticket LHR-Rome 0n May-19-24 with 1 Begs

on Dec-7 Booking [protected] and British air OUTIOS after few hrs I checked my booking

No begs only carry. on I called 12/08/23 7.00am before 24 Hrs and customer services told you want add 5 begs cost more $2000 and airlines charges $186.10 cancel fee , I cancel ticket and chemo charge $186.10 not airlines, I called British Airlines

Customer Services they did not charge fee

this is travel agency charges $186.10

I want refund fee

I have had a ticket for the flight this morning from Belgrade to Vancouver via Frankfurt and they did not let me on the plain. Booking number #[protected].What I spouse to do.

spouse take flight from Belgrade to Vancouver via Frankfurt on September 06/2023 with booking number [protected] and after i got a boarding pass I went to the gate and found out that I am denied to get on the plain. My luggage was already on the plain. I would like if you can explain why this happen to me and off course I would like fool refund. I had to by new ticket thru One Travel for September 9. Just to mention that I wasn't the only one who had the same problem. Please help me. Sincerely Zoran Dujakovic

I recently booked a flight from Philadelphia to Orlando on Frontier Airline, or so I thought. It turns out that I had somehow ended up on the One Travel website and booked my flight through them. The cost of the flight ended up being higher than I had expected, and I had a difficult time finding information about baggage fees and seat assignments.

After doing some digging, I realized that something wasn't quite right. I decided to call One Travel and request to cancel my flight, which I had booked just 30 minutes prior. The person who answered the phone, who I believe was located in India, took my information and asked for a call-back number in case we were disconnected. He explained that I would need to cancel the flight with Frontier, but that he would call them while I was on hold.

Unfortunately, the call was disconnected after just five minutes, and One Travel never called me back. I ended up calling Frontier myself and cancelling the reservation. Of the $129.94 that One Travel had charged me, $104 was transferred to Frontier. They cancelled my original reservation and rebooked me on a new flight that included two checked bags, priority seating, and an additional $10 fee to reserve by phone.

Although I was disappointed to lose out on the $25 that One Travel kept, as well as the $10 fee for live operator reservations, I was pleased with how Frontier treated me. They waived the $2 that I was short on my total payment as a courtesy, and I felt that they were very fair in their dealings with me.

Overall, I would not recommend using One Travel. They seem to be a rip off and I had a difficult time getting the information that I needed from them. While I won't be pursuing them any further, I will certainly be warning others to avoid them in the future.

So, I went on onetravel.com to book a one-way ticket departing on 1/14/2014. I was a bit worried that it might be a scam, but the website confirmed my ticket. However, when I spoke to an agent, I had a hard time understanding him because he had a different accent and didn't speak clear English. I told him that I needed to fly out on Sunday, 1/11/2014, but I actually meant 1/12/2014. Unfortunately, the agent didn't clarify whether I meant Saturday or Sunday. I asked for Sunday three times and had three witnesses in the room to confirm this, as well as my father, who I gave my flight info to.

When I arrived at the airport on Sunday, I found out that my flight had left the day before. This left me and my two children stranded. US Airways refused to rebook the flight, and the cost of changing the flight was the same as the tickets I had purchased. To make matters worse, I had paid $801.00 for the tickets through onetravel.com, but the actual cost of the tickets was only $675.00. This means that onetravel had charged me a commission of $126.00, which is roughly 18% of the ticket price.

I ended up spending an additional $1000.00 and staying at a motel in Des Moines so that I could get on the next available plane. I spent almost 2 hours on hold, and when I finally spoke to a "supervisor," she told me that she had reviewed the taped conversation between the agent and myself and heard me request Sunday. However, because I had also mentioned 1/11/14, they couldn't refund my money.

Overall, I had a terrible experience with onetravel.com. Their lack of professionalism and inability to clearly communicate consumer needs was extremely frustrating. I will never book online with a third-party agency again.

I gotta say, OneTravel is not the best travel company out there. I had a really bad experience with them recently. I paid for my trip using a loan from Affirm, but OneTravel messed up my invoice and didn't include the baggage fee. When I got approved for the loan, Affirm sent me back to OneTravel to complete the order. But OneTravel added the baggage fee after the loan was processed, so there wasn't enough money to cover it. Affirm couldn't add the extra $10, and OneTravel wouldn't charge the remaining $158 from the loan so I could pay the $10 with a different card. It's their mistake, but they won't take responsibility for it.

I've been on the phone with them for four hours now, talking to the third supervisor. He keeps putting me on hold or muting the phone, and it's really frustrating. I don't want to cancel my flight or travel without my baggage on my birthday, but those are my only options right now. OneTravel should just charge the remaining $158 and let me pay the $10 separately. It's not that hard.

I tried calling their customer service number at ***828, but they told me to call ***266 instead. And even then, the supervisor I talked to wouldn't solve the problem. It's really bad business practices. If you mess up, you should fix it without impacting the customer. I'm going to report them to the Better Business Bureau (BBB) for this.

I attached some pictures below to show how long I've been on the phone with them and how they added the baggage fee after the loan was processed. The receipt from Affirm was $783.88, but the proof of purchase receipt from OneTravel had an extra $10 baggage processing fee. Don't use OneTravel if you want a hassle-free trip.

I recently had a terrible experience with onetravel.com and I would not recommend booking with them. I thought I had found a good deal on a flight, but it turned out to be a huge mistake. On the day of my travel, I was supposed to take a connecting flight, but it was cancelled due to an engineering problem. This meant that I was unable to make it to my OneTravel.com reservation and I was left stranded.

I immediately tried to contact OneTravel.com to resolve the issue, but it was a nightmare. I called them about 15 times and each time I was either hung up on, transferred to a non-existent number, or transferred to customer service who was "out of office" at 9:15 am. I was extremely frustrated and felt like I was getting nowhere. I still have not been able to resolve the issue and time is running out. I just want OneTravel to cancel my reservation and refund my money.

If you are considering booking with OneTravel.com, I would strongly advise against it. However, if you do decide to book with them, here are some tips to help you if you run into a similar situation:

To cancel your reservation, call ***908 and press 2. Then enter your booking number followed by the pound key and press 1 to confirm. Finally, choose option 3 to cancel. If you are lucky enough to get through to a person, they will ask for your booking number and a phone number to reach you in case of a hang-up. Unfortunately, they may still hang up on you or transfer you to customer service, which is usually closed.

If you need to contact customer service, they provide an emergency number in their message recording. The number is ***690 or ***690. However, when you call this number, it hangs up directly. If you are transferred to this line from the first number, you will be put on hold "waiting for the 24/7 line".

In conclusion, I learned the hard way that sometimes you get what you pay for. In this case, I overpaid and received zero customer service. Save yourself the headache and book with a more reputable company.

I had a really bad experience with OneTravel. My parents were supposed to fly from Mumbai on May 6th, but I had to cancel their tickets. I tried to book new tickets for May 7th, but the website showed tickets at $1762 per person, which was really expensive. I went ahead and booked the tickets anyway, but then I didn't receive any e-ticket and couldn't select seats. I called OneTravel after 3 hours and the agent said the booking was under "Verification". I called again after 7 hours and got the same answer. I asked them to confirm the booking, but the guy put me on hold for 30 minutes and then the call was cancelled. I called again and got the same story with another guy. I also started a live chat with one of their agents, but it was painfully slow and the lady told me that the prices on the itinerary had increased to $2400. I asked why and she said the flights I booked had been cancelled, even though their website still showed the same flights as available. After a long argument, I agreed to book 2 tickets for $2400, but before giving out my credit card information, I asked if she had 2 tickets available. She said no, and that there were no more tickets available. After wasting 10 hours with these irresponsible people, I had to cancel my tickets. The only good thing was that they didn't charge me anything because there were no tickets. They had promised me the tickets and waited until morning in India to book them. It was a really frustrating experience and I wouldn't recommend OneTravel to anyone.

I'm a frequent traveler and I usually book my flights online. However, my recent experience with OneTravel was absolutely terrible and traumatic. I booked a roundtrip flight from Europe to North America through InsanelyCheap.com or OneTravel. A travel agent called and emailed me, saying that my first credit card was declined and I needed to provide another credit card to avoid missing out on a special offer. They also mentioned that there was only one seat left, so I quickly provided another credit card. They confirmed my flight reservation via email.

A few weeks later, I accidentally found out that both credit cards were charged for the same flight! I tried to contact OneTravel numerous times to clarify the situation, but I was put on hold for almost half a day, shuffled around different departments, and asked not to dispute any charges. They warned me that the airline might cancel my trip if I did so. Finally, I was able to dispute one charge with the help of my credit card company. However, OneTravel's Chargeback Department kept contacting me via numerous phone calls and emails, asking for a new credit card or to dispute airline charges instead of their own third-party charge. They threatened to cancel my flight even though I had already paid for my ticket. It was a complete nightmare! I had to call the airline daily to ensure that OneTravel did not cancel my ticket. The anxiety of this booking was unbearable.

To make matters worse, we found out that the credit cards we gave them suddenly had fraudulent charges for air tickets in Malaysia and California! This has never happened before, and we're unsure if there is a connection between all these fraudulent activities on our credit card or not. It's just too coincidental. Overall, I will never use OneTravel again, even if their prices seem to be the cheapest and most reasonable. I would rather pay an extra $100-200 for the peace of mind I have after booking my flight instead of going through them again. Luckily, my credit card company helped me, and the dispute is hopefully resolved. This experience has traumatized us so much that we've decided to use a travel agent instead of booking online.

This website is a complete scam! I can't believe how much money I lost trying to buy tickets from them. I was trying to book an international flight to Ukraine and they took our money and then told us that one of the airlines didn't accept e-tickets and that we would have to pay more for paper tickets. I tried calling their customer service line for over an hour and no one ever answered. I even checked with my credit card company and they had already taken the money out of my account.

Then, they sent me another email saying that the "new tickets" would cost $1199 and that the funds may be withdrawn in two separate billings. I immediately called my credit card company to let them know that OneTravel was trying to double bill me for the tickets. They told me that the tickets had been confirmed and "shipped" and that FedEx would be delivering them in two days with a tracking number. But, surprise surprise, there was no tracking number and no tickets.

As I was writing this review, they actually called me back in response to an earlier post I made on this site. They said they were sending the money, but it was the wrong amount. I was so angry and I told them that I wanted every penny refunded right now. The guy hung up on me and everyone I talked to had a foreign accent and didn't speak English very well. They even asked me why I was upset and using "bad" language.

Then, they sent me another email with a number to call if I hadn't received the tickets in a week. But, by that point, it was already past my wife's departure date and FedEx doesn't take a week to deliver. I knew I had been scammed and I've been working with my credit card company, the FBI, and every credit bureau in the country to try to get my money back. I may never get it back, but I'm going to do everything I can to put a stop to these people. What they did is fraud and they deserve to be punished for it.

I gotta say, I made a pretty big mistake when I decided to use OneTravel (onetravel.com) for my flight booking. It was worse than when I got hitched to my first wife, and that's saying something! Here's what happened: the airline I was flying with made a change to their schedule, which meant that my ticket needed to be re-issued. No biggie, right? Well, apparently it was for OneTravel. They told me that they'd call me back in 24 to 48 hours, or I'd have to pay for the re-issued ticket myself. But here's the thing - when an airline changes their schedule, the ticket should be re-issued automatically, at no extra cost. That's just how it works. I don't even want to think about what would've happened if my flight was tomorrow morning - they probably would've told me to change my travel dates so they had enough time to call me back. It's all just a big scam to test your patience and get you to agree to their extortionate fees.

I've been on hold for an hour now, ever since the agent said she'd try to talk to someone. I bet you anything that if I leave my phone on all night, I'll still be on hold in the morning. This is seriously the worst mistake I've ever made in my life, and I'm telling you all now - don't make the same mistake I did. Just go straight to the airline and you'll get the same rate or even better, without having to deal with these mafia middlemen.

Update: The agent finally came back to the phone and said that they couldn't get through to Air Canada, so nothing could be done. But get this - I gave her the number that Air Canada answers in less than 5 minutes, and I even asked if I could re-issue the ticket now and pay the extra charge. And what do you know, a miracle happened - it could be done right then and there! But of course, I'm back on hold now because the agent said she needed to report the AC number that I gave her and see what could be done.

I could go on and on about this horror story, but I think we all know how it's going to end. My advice to you all is simple - don't do it. Don't use OneTravel. Become an alcoholic or a Republican instead, because that would be less painful.

Fairness update: I kept waiting (what else could I do?) and eventually, I think I wore them down. They were able to re-issue the ticket in the end. Now I'm just going to pray for all the poor souls who make the same mistake I did.

Good luck, y'all.

I have been trying to cancel a ticket for my parents for weeks now, and it has been a frustrating experience with OneTravel. I have tried calling their phone numbers multiple times, but I always end up waiting for an hour and then getting disconnected. I have also sent them emails, but I have not received any response from them. They keep sending me emails asking me to cancel the ticket, but I have no way of getting in touch with them.

Recently, I received an email from them asking me to file a refund on their website, but when I tried to do so, the website said that my booking number was invalid. I sent them screenshots of the error, but I have not received any reply from them.

Their online chat service is also not very helpful. Sometimes, I have to wait for hours to get connected to a representative, and even then, I get disconnected after a few minutes. Today, I finally got connected to a representative named Sydney, but after waiting for 30 minutes, I got disconnected from the chat.

Finally, after waiting for six hours, I got connected to an agent named Linus, who said that he could only cancel the ticket but could not provide a refund. He said that it was the airline's policy, but the Qantas policy clearly states that I am eligible for a refund. Moreover, he said that I could only get a credit to use on the same airline, with the same people, and on the same route. This is not practical, as all Qantas international flights are suspended.

I understand that everyone is going through a difficult time, but as a customer who has paid a lot of money for the booking, I expect better service from OneTravel. I hope they can resolve this issue soon.

Flight# QF127, QF8243.

I gotta say, I was pretty disappointed with my experience using OneTravel. First off, I couldn't understand the customer service agents because of their thick accents and robotic tone. It was clear they didn't care about me or my needs as a customer.

I decided to purchase insurance for my flight because of the 100% cancellation fee. But when I needed to cancel my flight due to a breakup with my boyfriend, I was told I could only get a refund if it was within 24 hours or if it was an emergency. This information was hidden away and not easily accessible. The coverage they advertised was misleading and didn't provide enough information about the rules and regulations.

The man I spoke to on the phone tried to offer me a quick fix by suggesting I change my flight location. However, he failed to mention the extra $200 charge for the change. This was sneaky and dishonest. I've worked in a call center before and we always provided customers with all the information they needed to make informed decisions.

It's clear that OneTravel only cares about making money and not about their customers. I won't be booking with them again and I'll be sure to warn my friends about their shady practices. It's frustrating that they only show positive reviews on their website to mislead potential customers. Other review websites give them one star for a reason.

In the future, I'll be willing to pay extra for good customer service and honesty. It's a shame that I had to leave a bad review, but people need to know what they're getting into when they book with OneTravel.

Sincerely,
Molly Lyons

This happen in the present day 23 and 24 of May 2023. I was ready to travel to Pakistan when call me from this country and request to me delay my arrival. then was necessary change the tickets. I made the mistake to buy from this travel agency OneTravel.com. Normally I trait to avoid these online agency and I buy the tickets directly to the airline, in this case I was traveling with Emirates a prestige airline. I got the ticket and I included into the airline as well I book the seat with out problems. When was necessarily to change the tiket dates The airline request me to call the travel agency to made the change, then to OneTravel I provide the new dates and I need to pay the penalty plus the difference the fare difference (according this agency). I pay $350 and was immediately process. The credit card send very fast the confirmation of the process. But the ticket never arrive waiting a few hour and I call after 5 hours to what happen, they say the ticket was sended 4 times and was not a problem from them was my system, this really is stupid, because I receive the reply from the bank and the tickets before.

They treatment very badly the lady was screaming the I cut the communication. The problem now without ticket I do not have chance to travel this is a type of fraud because what then do is request the reimbursement to Emirates and keep the many. Unfortunately USA is not like EU where the costumer had a legal proteccion and also the airline is supposed to be involved because provide thenale of the airline to sell the tickets, so in some way had part of the responsibility. As well some official agency need to be involved do not permit the fraud and to be cheat the costumer.

I booked a flight from LAX to HNL on February 17,2023 for myself and family members of 7 people. On March 21,2023 I have received an email from OneTravel notified me that our original fight is canceled so I have to choose different time. So I did accept one is the 2 times they provided me but still not work well with my connection flight from LAX to JAN. The agent did mentioned to me during that time if I see something come up and close to my original flight call them back to change it. However on May 2, 2023. I saw a different time is available so I called them to change it for us but they are not liable what they have told me. They kept denied my request to change the time. I am really upset about it. I have used OneTravel more than 10 years and this is my first horrible experience with them ever. I cross my fingers for the airline at the airport can help me otherwise we will end up layover at the LAX airport for 10 hours until our next flight.

Good Evening, as you requested 2 times to solve the issues with you, I called you and have been put on hold, then you hang up. This is not a way to fix the issues, again, the storie is below. On top, on my returning flight to NY JFK, I was asked to remove my luggage and on bord again to another aeroport ERW. To travel with a taxi to catch the flight in New Jerssy_Newmark Airport in the last minute cost me 175$ on top of 1536$ already spent as below, so the total cost I am asking for is 1711$. I wasn't informed about chose issues. As previously mentioned, if I knew I have to travel with so many stops I should cancell my travel with you and chose different chepest flights. It is not first time you created stress and cancelations to me, I didn't complain before but you are doing wrong advertisement and put money before the safe and comfort of the people chose trust in you.

Waiting for refunds

Regards

Anca

PS, see below the details of my first request and issues.

I was planning to travel from Calgary to Bucharest and select an itinerary, however first booking was rejected booking [protected], didn't receive the e tickets and I was informed that happen because it was not enough time between the Charleston flight and Calgary flight for embarking in Chicago. I chose a second itinerary, booking [protected] and received confirmation. My flight with West Jet over the ocean get delayed 48minutes. On Dec 2, when embarked in West Jet I was provided with a ticket only to London, even I paid up to Bucharest. In that day I was informed that I have to remove my luggage from West Jet to Tarom and due the boarding in London. I was not previously informed by the agent otherwise I supposed to cancel my flight, however I process Travel Protection for 150$ which did not help. Due to West Jet delay, I lost my connection in London and after so long travel I was forced to stay on the phone to discuss with your agent. (Also you said the call should be free of charges, I was charged without any warning). I spent phone calls with Tarom to re-book the flight, with a total cost from my phone provider, TELUS at 312$, I purchase accommodation at the only available hotel with a cost of 303$, I repay the ticket to Bucharest at a very high price, 770 $ and even so, I arrived in late, instead on Dec 3, on Dec 4. Not only stresses but very unhappy, my extra cost was 1536 $ until now. Please return my money, as I am entitle to money and apologies

Regards,

Anca Diaconu

I was planning to travel from Calgary to Bucharest and select an itinerary, however first booking was rejected booking [protected], didn't receive the e tickets and I was informed that happen because it was not enough time between the Charleston flight and Calgary flight for embarking in Chicago. I chose a second itinerary, booking [protected] and received confirmation. My flight with West Jet over the ocean get delayed 48minutes. On Dec 2, when embarked in West Jet I was provided with a ticket only to London, even I paid up to Bucharest. In that day I was informed that I have to remove my luggage from West Jet to Tarom and due the boarding in London. I was not previously informed by the agent otherwise I supposed to cancel my flight, however I process Travel Protection for 150$ which did not help. Due to West Jet delay, I lost my connection in London and after so long travel I was forced to stay on the phone to discuss with your agent. (Also you said the call should be free of charges, I was charged without any warning). I spent phone calls with Tarom to re-book the flight, with a total cost from my phone provider, TELUS at 312$, I purchase accommodation at the only available hotel with a cost of 303$, I repay the ticket to Bucharest at a very high price, 770 $ and even so, I arrived in late, instead on Dec 3, on Dec 4. Not only stresses but very unhappy, my extra cost was 1536 $ until now. Please return my money, as I am entitle to money and apologies. I am attaching all invoices, if you need any extra information, please feel free to call me. Regards, Anca Diaconu

One travel owes me $168.00 you guys charged me for bags that I didn't purchase. I was told from a one travel rep that I would need to contact Frontier to purchase my baggage, which I did, so I was charged twice on my cc.

I am very disappointed in how no one seems to care, I spoke on the phone last wk before my flight and one travel agent, brushed me off., saying that she would send an email to their baggage dept.

One travel, this unacceptable! I will continue to fight this charge on my cc. even if I have to file a complaint with the BBB

Hi Manager,

I would like to make a complain about some agent Owen (with asian accent/mb I am spelling wrong name)

I booked a tickets

Booking#[protected]

I was calling a long distance, on July9/2022. THIS IS NOT FREE TOLL FROM CANADA.+[protected]

I discovered that my name is not correct in one of the tickets, I called 3 time this number, this agent sent me to British Airways to correct this name, however the agent of British Airways told me this is A MISTAKE OneTravel company as I paid $92.81 for book a ticket and THEY MUST TO RECTIFY THIS MISTAKE.

I called again, this agent told me I need to send them copy of my passport and gave email address.

The copy of my passport was sent to this email;[protected]@cheapgoair.com, it was Failure Notice. I called him again, he introduced the same name when I told him to check his email, Owen told me I am in the wrong department and hup on me, ECCELENT SERVICE. (By the way no apologize, nothing! 1

I would like you to rectify this mistake as soon as possible and inform me as my flight on JUly15, 2022

Regards

Olya Comaniuk

[protected]@YAHOO. CA

I booked both flight and hotel for my trip 2 months ago and canceled the hotel booking 12 days ago. The agent charged me $25 for processing fee for cancelling the hotel booking. I called two days ago and was told that I'll get my refund in 1-2 days because he just released it. Since I have not received the refund after 2 days, I called today to find out when I would get the refund of hotel reservation (~$370). Twice I was transferred to a hotel booking dept (which appeared to be a tactic to prolong the wait). The persons at the hotel booking dept put me on hold again and ended disconnect the phone (that is why I suspect it is a tactic). After a few more trials, the person answered the phone (did not transfer me to hotel booking dept) told me that I need to wait longer to get refund, since it was released on June 12 and may take up 10-14 business days. I am hopeful, but would like to share the bad experience with other users.

We are a family from Vancouver, Canada, and we booked a 7-day cruise trip in March 2020. As part of this trip, we planned a flight from Vancouver to Fort Lauderdale with United Airlines and from Fort Lauderdale to Vancouver with American Airlines.

Here are our e-ticket numbers we booked from OneTravel:

Because of Covid-19, all airlines and cruise ships had been canceled just before our departure. Seeing that the circumstances were completely unprecedented and out of anyone’s control, we called American Airlines to request a full refund for our plane tickets.

I got the reply from AA:

We received your email regarding your tickets purchased through a Travel Agency for your cruise out of Fort Lauderdale. For further assistance with itinerary changes, refund requests, receipts, exceptions to the terms of the ticket, or missing residual value from a change made, please reach out to your travel agency directly. These tickets are restricted and can only be handled by the agency that received the payment for your ticket.

I called back to OneTravel, but OneTravel did not want to help me and tole me only AA can refund me, so contact AA again, and got the reply as follows,

Unfortunately, here in Customer Relations we are still unable to offer you a refund for your tickets because your tickets were purchased through a Travel Agency. Please go back to OneTravel and ask them to work directly with their contacts in our Sales department to see if there are any options for you with your tickets. I apologize that we are unable to help you here in our department but due to our policies, we can not assist with Travel Agency related tickets, even when it is a refund request. OneTravel will know how to get in touch their designated contacts at American Airlines.

I called back to OneTravel again, but OneTravel still refuse to help me

so I contact AA again, and got the reply as follows,

Thank you for reaching back out to us. We've received your response and are sorry to hear that you haven't received a resolution for your ticket request. When a ticket is purchased through a travel agency or third-party booking site, the travel agency directly owns the ticket value and have the full responsibility to service the ticket.

While we regret that you've been part of a back-and-forth interaction, we are unable to make an exception to our ticket policy in this case. I am sorry for any further disappointment this causes; however, this matter must be addressed directly with your travel agency.

I'm tired of being kicked around for something that isn't even my fault. According to the U. S department of transportation, A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel.