Oncor
reviews and complaints

There has been numerous power outages and have been told that it is a transformer issue. This has been going on since the winter storm in February 2020 and continues to result in outages. This is the second outage for this week (March 11, 2022). It is very frustrating and inconvenience. Oncor has enough money to replace equipment that is not working effectively.

We had Oncor install a new construction electric line for 5601 CR 1297, Tyler

Lindale Rural Water company came out and installed a water meter. When they bored under the road to lay the line, the water company scrapped the electric wire for 5607 CR 1297, Tyler, and shorted out the electric power to Bob McArthur's house at 5607 CR 1297.

Oncor came out and made a temporary repair to the electric line and ran the line across the road, across our yard and across the driveway to the house. at 5607 CR 1297.

As construction deliveries came, they ran over the electric line laying on top of the road and broke the line. When the line broke, Bob McArthur's house started sparking from the ceiling lights, electric cords and smoked the house up with burned electrical smoke. We have had some damage to his home due to the exposed line being broken.

Oncor did come out and remove the damaged line and ran another temporary line above the land, to 5607 CR 1297 house.

To whom it may concern: on jan. The 24th around 8:45 pm there was a flame right in the center of the 2 transformers, well anyways to make the story short, we've been in this address almost 13 yrs. Why is that one post always, always, always having issuses!? Why is whatabuger on the same transfomers with the residential? We don't have issus paying the light bill, but yet have lots of trouble keeping the electricity on! I think it was 2 yrs. Ago that same pole up on one of the transformers it was sparking fire flames of course the spark flames came straight down to the ground & a fire formed right around the post, my son started yelling oh & we have a fence my son notice a lot of smoke on the post area, he quickly got the water hose the fire was already high on the post... This is another issue with that post, why can't this problem be resolved... Someone needs to get serious about this matter!

I understand you have to trim trees under power lines, but your tree trimmers have destroyed my crepe myrtle. The last time they came thru and trimmed it was just the top, which was fine. This is not a super tall tree, and will never be a tall tree. It has been here 20 + years, so it is not getting any taller. If they hadn't trimmed it the last time it would have never touched the power lines. But after trimming the top it is going to grow a bit more, but not enough to quantify what they did to it. This time they cut branches that did not affect or touch and would never affect or touch the power lines. I now have a mutilated crepe myrtle. I am furious with what was done.! You have got to train your workers to stop mutilating trees when it is not necessary.

My power went out at 7:15am on 9/4 - Labor day weekend. I did not open an outage ticket until 8:30am - I did this online. When I opened the ticket the online system said "no reported outage for your location". I finally saw a work truck in my alley behind my house at 9:30am. He was there for a short time and left. He returned at 11:30am and was able to get my power back on at that time. For the 3 hours I waited, from 8:30am to 11:30am, I checked the online 3 times and there was never a status showing that an outage was happening. I actually filed 2 more online tickets for an outage problem while I waited to see if it would trigger an outage notice in the system which it never did. Just as my power was restored at 11:30am, I rec'd a text saying my power was out and would not be restored until 3:30pm. Then at 12noon, I rec'd another text saying my power was restored. I spoke to the service guy at 11:30am, his name was Doyle, and he said he was the only person working this issue and the power would have only been out for 1 hour if he had another person helping him. He said no one else was dispatched and that my problem could have been resolved much faster with 1 other person. He was not happy and neither was I - so the people this affected were the ones at the mercy of the Oncor service response team.
This type of problem is why Oncor needs competition or needs to be penalized for poor customer service. We rely on that power and when there are no storms or other events that cause an outage, it should be a higher priority to fix it fast. We were without power for over 4 hours and by noon the temp was already 92 degrees - very hot in our house. Clearly the system in place to track outages is broken - it recorded the outage problem after it was fixed...
Oncor has never provided high customer service - they do not have any consequence for treating customers poorly and making them wait when it is not necessary...yet I will have to pay higher rates then next time they request more money from the PUC...

I have experienced 5 outages at my house at 3211 Clinton St. Sachse Tx. 75048. The outages have occurred at the address provided five times in the last few months. I live in an older neighborhood and some of the equipment appears old and rusted.

There have been 3 outages in the neighborhood and 2 outages in a few homes, all of the outages affected my home. I would like an investigation to be done and the findings sent to me at my email address

Lois Dean
[protected]@gmail.com

I am tired of the excessive power outages at my house for an entire day or 3-5 hours because it's sprinkling outside… there is no storm happening at all. sometimes it happens when it's sunny. and if a HUGE storm comes in my electric stays on. This makes no since. This ruins appliances and all of my food. It's frustrating when I work from home. Please help. It doesn't look good on me to my boss when I have to say several times I have no electric or internet so I can't work today.

Power Outages happen all the time! They happen on a clear day, they happen when it is just a simple rain shower. I have lost hundreds of dollars worth of frozen food items, and have had to replace 2 Freezers. When I call to report this to Oncor, it is the same story... NOT our fault.
Ex: Lost power on July 10th for 5 hours, July 11th lost power for 3 hours. There was not a severe thunderstorm, no high winds.
We have outages and power Surges all the time. This should not be happening with a huge company such as Oncor. What Can I DO?

New pools where put in in my neighborhood, everyone got a new capacitor on their pool except ours and we are getting frequent power outages, just cause the pool is new don't mean the hardware is up to standards, this seems to be the norm for Oncore, unless it's the rich neighborhoods, or the oil companies then it, new everything... I have several family members that work for Oncore and they said they only way to get things done is to file complaints, take pictures and keep records, so when the don't fix it, the neighborhood can take the next step.

Address if 1509 Cliffbrake Way Georgetown TX. We continue to have power outages on average of once a week. Neighboring areas have same issue. Some work from home. This is Carlson Place, others from Churchill Farms, LaContrera, Teravista. I called today and a technician told me people hit poles, workers, touch stuff, squirrels can cause the problem. This is terrible service. One person in Churchill Farms says this has been going on for the whole 12 years she has lived there. The wear on our appliances, heating and air, computers is terrific and we are all going to stand together to try to get some results. I am starting to record each outage and the time frame. I am going to record which appliance was running at the time so I can see how long it lasts. My air conditioning technician says this is really bad for a unit that is running. I think an upgrade to your equipment is necessary. A squirrel should not cause a power outage.

You have a current employee that works in the Graham office that has a criminal record for theft. She will steal anything and everything. This is just FYI.
Attached is just one of her theft charges.

pool froze up and tile fell of all over are pool we just had are pool redone and it dont look like it anymore, you need to do some thing about this and do it now terry guetzkow 7509 oakridge dr north richland hills texas 76182 PHONE [protected]

My home is at 5805 Taffinder Lane, Killeen, TX 76549, however I work at the VA Hospital in Bonham, TX 75418, this is 4 hours away from Killeen. My resident in Bonham is a 3 years old 700 square meters apartment and as such, it was build with the latest specifications which includes good insulation and high efficient windows and doors and energy saving appliances. My work routine is Monday to Friday from 7am to 5pm, I usually departs straight from work on Fridays to go to my home in Killeen. Before I leave to go home, I disconnect the water heater and the TV, the only thing left in the apartment consuming electricity are the refrigerator, the internet router, one LED light and 3 cameras. I set my smart thermostat to 60 in winter and 80 during the hot months, also every time I go home I take my computer system with me. Between January 28 and March 03, the dates of the latest electricity bill, I spend 17 days at my home in Killeen, including the coldest time in Texas.
My point is that it seems that ONCOR managed to increased and reflect the kw usage on a unoccupied small apartment to reflect that electricity has been used during the peak time when in fact it is impossible when no one has been at the apartment for such length of time. Because I was at my home in Killeen I understand the increase in kw usage at my home, but I cannot understand why they are using the same formula in an unoccupied apartment that out of 30 days it was resided for just 13 days. This clearly shows they tampered with the meters to reflects a large usage of kw when in fact it was not.

We lost power on February 14 at 11:00 pm and remained without power close to 35 hours. Following outages, we then sustained rolling black outs until Tuesday, February 16. After about 6 hours of outages, we started to get low power service to were none of our heaters, appliance, or inside lights would work. We had such low power, a few plugs and outside led lights would operate. We reported to Oncor over & over until we contacted electrician that told us our meter was blown. We contacted Oncor via friend and on 2/18/21 7:32 pm we received a new meter. The installer stated that the meter on our house was too small for our size of house due to cause it to wear down more with surges. We have now sustained up to $70k in damages due to pool equipment cracked & busted, busted pipes in master bedroom & master bath, pool house bathroom pipes and garage where our pipes feed the house and ice machine. We have to replace attic decking, sheet rock, tap & bed, paint and faux painting, hand scraped hardwood flooring, and plumbing bills.
We are asking for $12K to cover our insurance deductible so we can start process of major renovations due to outages for 5 days. Thank you for your time and consideration.

On October 15, 2020

My Company Turnkey under my Supervision built a new 7-11 Building located at 1340 FM Road in Forney, Tx

As you can see we paid $32, 659.23 for a New Transformer and Switch Gear.

I helped Tiffany. [protected]@oncor.com and Her Supervisor Marina.[protected]@oncor.com an Acceptable Route for the Power to this Building.

They used every Excuse to Delay Delivery of Said Equipment.

Coved 19 and now the Ice Storm. I realize Customers need your Help at this Point and Time.

So do we as we had no Power in a 2.6 Million Dollar Structure. We sustain Damage to this Building with Broken Pipes for which you are Responsible.

Deliver our 5 Months Paid for Equipment on April 1, 2021

Work overtime if needed to complete and Deliver Service.

Enough is Enough.

Larry Brayfield

Superintendent
Turnkey Construction
[protected]

Post Script

Tim Moore has done an outstanding Job for me and for you, (A true asset for Oncor.

Next Step Complaint to the Public Utilities Commission

For three days I was out of power and I keep trying to call to find out what was going and every time you call it would put you on hold and then tell you all agent were busy and then it would hang up this happened for three days. This is uncalled for. And something needs to bee done. I have grandbaby that were cold. Someone needs to fix the problem. that is not right what happened to us when it was that cold.

I have been without power for 7 days counting today. What I don't understand is being able to visually see two Oncor technicians in there utility trucks outside of my home drive off very fast, and when I enter my home there is still no power. How does that happen why would I see Oncor technicians in a power outage area but not restore power at least not
to my residence what is really going on? Oh, and there several other neighbors around me that have power so are they selecting who power they turn back on?

I have been waiting for power for three days. Everyone in my neighborhood has power but me! Still waiting February 18 at 8:54 PM. You hear the same recording from this morning at 5o'clock same excuse. Very poor service. February 20 12:26 still have no power. All my neighbors have power it must be nice. Oncore has always been rude. I do Constrution and I always the general contractor compline. They say oncore always does what they want.

This company won't reposing on when my power will be back on . Been off for 3 days . Pool and water pipes are frozen . Can I get a new company to supply my power if they can't . I am concerned that know one is holding these people and accountable for there job .

Supposedly on a rolling blackout but I have been without power for 38 hours and 4 blocks away power is up?
Why are some areas blacked out when others aren't?