Oncor
reviews and complaints

We are without electricity on February 14, 15, 16, with temperatures in the 20's and single digits for at least 8 hours or longer during those days.While in the richer part of the city there was no shortages and in downtown a professional sports team was playing with an empty arena while lots of people where sleeping all night long in freezing temperatures .We live in Wilmer Texas, a small town on the south side of Dallas Texas

Power was supposed to be rolling blackouts for 15 minute intervals to help keep the Texas grid running. It has now almost been a full day without power and still no response from Oncor, just a recorded message assuring everyone it will be okay! What a crock! Looks as though Ercot is pretty damn selective of who gets power and who doesn't! Looks like most the wealthy parts of Waco have power, but cross the Brazos in Waco (on the other side of Baylor) and normal folks have been in the dark for a full day! Drove around to see who had power and who didn't. It was pretty obvious... sad that Texas Utilities have stooped so low against paying customers! Lucky to have natural gas, but many in this area don't and that really sucks! Also, have not seen one Oncor truck out working on anything! What a scam.

It's EASY to see you are hitting lower income neighborhoods harder, longer and MORE OFTEN! Being without power 16 HOURS, back on for an hour to only have power outage another 7 hours is NOT a fair rotation in blackouts! But why would you care? "[censored] the less wealthy. Who cares if they suffer or complain". Discrimination at it's finest! [censored]!

We have had our power out longer than it has been on since 12/14/2021. I have spoken with many friends in more upscale neighborhoods that have had NO outages at all. I'm not wishing misfortune on my friends, but, Oncore touted that it would be random rolling outages. If this is random, I must not know what random means. I am very upset that I have spent 3 nights huddled under a pile of blankets and others in the metroplex have gone on with life like nothing has happened. I'm curious to know if the 6 or 7 Amazon warehouses within a few miles of my phone experienced any of the "rolling outages"

I am madder than hell! We are suffering through extended multiple all day blackouts when ERCOT decided they did not need to properly prepare for such a major cold snap unlike many other states, like Oklahoma having much worse weather than us here in Texas has had. Oklahoma has had over 5000 power outages I understand as compared to the MILLIONS of people here in North Texas alone! When ERCOT asked ONCOR to find areas that they can do recurring 15 -30 minute blackouts, ENCOR decided to make it easy of themselves and just keep the blackouts in certain less affluent areas with an occasional 1 to 2 hour reprieve to tease with power a couple of times a day at the most! We drive around in and checked other areas of the community out to prove our suspicions and sure enough we were right! The most affluent areas of our community continued to have power for the most part while our area of the city did not even have street lights or traffic lights! A heavy majority of small businesses that were closed and did not even need electricity continued to have power to light their stores while suffering families had no where to go but get sick! Everyone should take their turn on these blackouts, PERIOD! The length of time without power should be proportional. We are going to lose all of our perishables in our refrigerator and freezer! This discrimination and lack of preparedness has to end, NOW! I assure you that I may not live in the most affluent areas of the city. but I do have plenty of money to check into my legal options and hold legally responsible, the companies and organizations guilty in this miscarriage of responsibility and justice for every human being that ONCOR and ERCOT are suppose to serve! They deserve to be fired!

We are home owners located in Mansfield Texas with five small children. Our power went out on February 15, 2021 around 4 AM. We were told per the power outage reporting system that our power would be out between 16 minutes and one hour only. Our power did not return until 5 PM on February 15, 2021, for only two hours. IOU's power went out again around 7 PM on February 15, 2021. We began reporting the power outages to Oncor repeatedly every hour on the hour. It is now February 15, 2021 at 11:37 PM and we are still without power!

Oncor has a computer system which allegedly allows us to report their voluntarily mandated power outages, but it does not return our power. Again, we have five small children and or iced-in with no power for nearly 24 hours with no resolution. No one should have that much power over paying families' lives, and not be required to exercise consideration, empathy and care over our families!

Called Oncor to report power outage many many times.
As requested I entered my exact ESI number and it did not recognize it.
As requested entered phone number and it did not recognize it.
As requested entered address it did not recognize it.
As requested entered eight digit meter number they asked for nine it did not recognize it.

They always recognize those numbers for billing!

At 83 and freezing for 40 hours now and no way to let them know I'm out there.

We have been without power since early this morning . Customer phone is useless, website is useless. On the off chance I get thru I have received message from not aware of outage to working to resolve problem. It is absolutely unacceptable, negligent and immoral to leave people without power for 15 plus hours without even an effort to help. Oncor needs to be held accountable for their actions .

309Smyth St Aledo Texas rolling blackouts should be just that not 2million people without power with below freezing temperatures families with elderly & children frigid temperatures no answer on phone until 9pm tonight could not get on website to report outage no internet server this is much longer than a few hours this is ABUSE ! No end in site Oncor cannot even give us a time of restoring our power!
Carolyn Crippen
[protected]

I have been without electricity since 8:00 this morning (2/15/21) we are freezing. There has been no electricity except for 5 seconds. That's stretching it. The animals are freezing, we're freezing. Where is the every half hour to hour relief? Eight hours with no heat. I do understand the situation but other towns, cities get it. We are freezing to death. Turn our electricity on at least 30 minutes, or I promise you there will be a lawsuit.

On the coldest day of the year, my electricity provider, ONCOR, decides to enforce rolling blackouts. That is understandable. The question becomes, however, are the residents in North Dallas and Highland Park experiencing the same thing?
I believe that the disparaged are suffering during this time while others are going unscathed. Will I be pro-rated for the hours that my lights have been off, or will you overcharge and say they've been on this whole time?

Feb 11th power went out at our house. I'm away at work and my daughter is there alone trying to care for our animals and property. Everytime I contacted them about an estimated time for restoration, it was always only 3 to 6 hours till power would be restored. Now it has been 36 hours and they have just announced it will be 24 additional hours. This seems excessive to me and makes me question if they are really working on the issue at all.

There has been load buzzing noise from the box outside and tonight inside the house it's very irritating and I'd like someone to address the problem instead of tryine to ask me to change providers for change service that I have
...I realize your the only provider and that you suck and know you suck but please send someone out to stop this buzzing noise.

Incident date 1/6/2021
time 3:32 pm
location: residence
email: [protected]@gmail.com
Oncor cut off service to my duplex with 2 different meters/ addresses. I called they there was a faulty wire on 1 address. I asked why cut off 2 addresses they put me on hold. Lady said she could give me info needed to speak to husband. Complaint is they removed the face to meters and cut wires to pole. My questions are why both addresses if only address was in question. Why did I not a notice of any kind as stated per text. No one contacted me. I had 2 small children at home 3 yr/ 11 month. I now have food in fridge going bad. No heat in my house. No notice. I get the part where there is a hazard. But no warning. No regard for my situation. Very unhappy. I have to find an electricity on no notice! And no one can answer why both houses? Frustrated, confused and very upset! I need help. I do not the means for a room, for food, for housing anywhere else.

I am reaching out about the the birds on the transmission tower behind my house. I have been trying for over a year to get someone to address the bird issue. They are destroying my property I have bird poop covering everything its staining the plaster in my pool. It has destroyed my outside funiture which is now for the trash. Staining my windows . Its everywhere, and is happening on a daily basis every since they install the huge transmission tower behind my house. No one understands our frustration dealing with these birds and the damages they have caused. Any help would be greatly appreciated.

We had a power failure on 8/1/2020, our third in 5 months. On 8/4 after extensive outage our problem was "fixed". They said corrosive wires from an transformer and then the electrical box to our house.

On 8/27 the "repaired" line went out again. The power surge killed our 3 1/2 a/c. It cost $2, 000 for repairs.

On 9/4 our problem with that same power line was fixed, I hope.

Oncor should pay for my a/c replacement.

Technician was very rude to my wife and when I started asking questions he started saying that he would just kill power and when I continue to ask the questions and he kept saying do you want me to cut the power do you want me to kill power and that's all he would say. So I just try to submit this complaint and it told me that I didn't put in enough ch. So this is not now you do service

During March 2020 during start of CoVID. My lights were going on and on for 3 dats causing breathers to shut off. On the 3rd after my breaking kept going off and I would set it back on, some lights blew out and I smell burning smell in my home not knowing that a surge caused my washer and dryer to get burned out due to we're on when the electric surge went in my home. As I file a complaint with Oncor. I received a letter stating under tariff regulations flickering lights are responsibility of the electric provider. Later that day I saw an Oncor employee replacing new wires in the transformer. He stated they were corroded. So if they were corroded then Oncor fail to maintain and monitor the transformer for maintenance on wiring and parts. So they were neglect and the tariff regulation should not comply. I'm out $2390 in washer and dryer. My front porch lights doesn't work And I'm out $30 worth of light bulbs. How is this the consumers fault. I think they need to be investigated and verify how many times they maintain the transformer. The transformer is one house away and the last time I saw anyone service the transformer was in 2012. I sold the homes when This area was built in 2004. The reason transformer was service in 2012 was due to fire started on transformer so they had to update wiring. In my opinion Oncor needs to show records of dates they provide maintenance to that transformer.

Called in almost daily our power flickers everyday. Then we loss power. I have reported this problem so many times and nothing done about it. My 89 yr old mother lives up the road from me has same problem. She had fallen and fractured her pelvis if this happens again we will be forced to take action. Power went out 10 pm 8 16 20. And now saying it will be later today but everytime call its later date for service to be restored