The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
On The Border RestaurantFood Poisoning

The Reston, VA location is horrendous. DO NOT GO THERE EITHER. I have had problems with EVERY TAKE-OUT ORDER. it's always one of two scenarios (1) the ticket isn't put in until I arrive, which defeats the point and I end up looking like a [censored] wasting my time at the bar waiting a half an hour for food (2) they HAVE NO CLUE WHERE MY ORDER OR TICKET IS AS IF I NEVER CALLED IN AN ORDER - AND PLACED A PHANTOM CALL TO AP HANTOM ORDERTAKER WHO I CLEARNLY HAD A CONVERSATION WITH AT THIS LOCATION. EVEN IF I GIVE A NAME OF WHO I SPOLE TO, NO ONE RUNS THIS PERSON DOWN AND ALL THEY SAY IS "WE'RE SORRY - YOU DIDN'T CALL IN AN ORDER BUT WE WILL BE HAPPY TO PREPARE SOMETHING NOW." THIS HAS HAPPENED TO ME THREE TIMES AND THIS IS THE FINAL STRAW. IW ILL NEVER EVER CALL THIS PLACE AGAIN FOR FOOD. THIS PLACE SUCKS AND DON'T BOTHER CALLING THEIR CORPORATE OFFICE BECAUSE THEY REQUIRE A TICKET NUMBER TO EVEN HELP YOU WHICH YOU CLEARLY DO NOT HAVE IF YOU NEVER RECEIVED YOUR *&^%^^ ORDER.

Responses

  • Yt
    ytiutyutury Jun 20, 2011

    really sd-food you should get that checked out constant handwashing and sanitizing is a sign of OCD

    0 Votes

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