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1.1 1115 Reviews

How responsive is Omegle's customer service?

8 Resolved
1097 Unresolved
Very poor 🤒
We don't know much about how Omegle handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Omegle and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Omegle reviews and complaints 1115

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Newest Omegle reviews and complaints

ComplaintsBoard
J
10:22 pm EDT

Omegle I got banned for no reason

as of today (july 19th, 2019) i was permnently banned from all forms of omegle for no reason, I'm assuming the way i was sitting was regstered to the bots as "sexual" (i'm double jointed and can put my legs behind my head, so it may have thought i was "posing", but really i'm just showing off a talent.) so if you can help lift my ban in any way i'd be grateful

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A
4:13 pm EDT

Omegle unauthorized ban - you have been banned from omegle due...

Hey, I got a ban and unreasonable on your site. I didn't break any rules. I only used your site when I wanted to write or talk to someone about basic things like hobbies, life, education and so on. I just sat and didn't do anything. It happened on (July 19, 2019).
I've used your site for 3 years maybe more. I was neither naked nor looking for such people.
-"You have been banned from Omegle due to possible terms of service violations by you or someone else using your computer or network." I do not understand that. Is this ban permanent? ( http://omegle.com/static/ban.html )
- I'd like to be able to use your site again, because there was an unnecessary error somewhere. Also I would like to chat with people as always.
I would appreciate it if you consider unban.
I will leave here my email : amyy.[protected]@gmail.com
Thank you

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Lightning Jack
, US
May 06, 2020 8:56 am EDT

Go to https://omegle.ga/contact-us/ to contact Omegle Admins directly, they can tell you your ban reason/how long the ban is for.

ComplaintsBoard
D
7:26 pm EDT

Omegle report

Report number [protected]

Hello dear all, I've been reported for showing my legs.
I think I didn't deserve it because I was on shorts and didn't show nothing else than my legs, far away from my genital area or any other situation that could be considered an offense.
I'm really unsatisfied with this situation, please review the case

Many thanks, Daniel Pinto

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ComplaintsBoard
J
3:49 pm EDT

Omegle banned

I was banned from your site for absolutely no reason I would like to continue using your app For I have not violated any of the laws or restrictions. Banding meFor doing what that site is for making friends talking to people I wasn't being dirty or sexually harassing anyone I am 18 years old and I can verify that so if you could please Unbanned me please thank you for your time.

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Update by Jessh101
Jul 18, 2019 3:41 pm EDT

I did nothing to get banned!

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J
2:05 pm EDT

Omegle banned

I got banned like a month ago (today July 18th 2019), for no reason.
I was just chatting with one dude and he was almost naked but i was fully clothed and I got banned. I wasn't even cussing in the conversation.
I would really appreciate contact to Omegle. This is insane to get banned for no reason. This should be fixed. I've seen so many naked dudes and girl on there and as far as I know, they're still not banned. So i would really love to know how is this banning system even working.

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O
10:33 am EDT

Omegle your service

I was petting my dogs belly and when i skipped to the next person, it said "Banned". I wasnt talking or anything i was just petting my dog. My tog is a tan color so that could have been mistaken for a male private part by the camera but i read online it is only going off of what you say. Someone complained about getting banned after saying "Horny" as a joke and then the next thing you know it is skipped. I usually go on the tiktok category cause i make new friends and i have the app TikTok and when i am bored i usally attend the app regularly. For me to happily attend your service i ask for you to please fix my issue

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K
2:55 am EDT

Omegle banned for no reason

my friend and i were chatting with people, and we skipped someone. next thing we know we were banned for no reason. we were very confused, and we were wondering why it happened. i want to know if i could get unbanned. ill leave my email. my email is [protected]@gmail.com . I was banned Friday, July 19 at around 4am. I saw it has happened to a lot of other people. Maybe try fixing it.

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E
2:23 am EDT

Omegle incorrect ban

i was banned after skipping someone on the site. I don't know why and this is the first time happening to me. I don't know if i should put my ip address on this site but ill put my email address [protected]@gmail.com if you do respond to this. I was banned today or yesterday, it's kinda late so i don't know the exact time, but i would like for this to resolved as quickly as possible. thank u for your time.

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J
8:33 pm EDT

Omegle omegle

I was banned on omelette 30 days ago for no reason at all. I was talking to a nice girl about normal life and hobbies and I suddenly got banned and I'm wondering why I got banned. I think it is unnecessary to ban innocent people who are harmless and have not violated the rules or have been inappropriate. I was also wondering if I could get unbanned as I want to make friends.

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S
6:49 pm EDT

Omegle conversations

Someone on Omegle is threatening me. If I don't suck my bro's dick she's going to post a video of me and I'm pretty scared as I don't want anyone finding out that I showed my whole naked body to a random person. My parents don't know that I go on Omegle. I don't want them finding out on the internet. Please do something otherwise I'm screwed and dead.

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Update by Shadi11
Jul 17, 2019 6:46 pm EDT

Someone on Omegle is threatening me. If I don't suck my bro's dick she's going to post a video of me and I'm pretty scared as I don't want anyone finding out that I showed my whole naked body to a random person.

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ComplaintsBoard
S
5:22 pm EDT

Omegle banned from site

I was not doing anything wrong when i got banned from the site a few days ago, I was in the middle of talking to someone. In the past ive been banned for your site switching me to the unmonitered section without me doing anything, but ive always been allowed back after about a week or less. i see a lot of people saying the same thing the day i was banned. Wondering if the ban will last and also if the problem will be fixed.

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E
Ebony Amber Summer White
, US
Aug 10, 2019 8:17 pm EDT

your not alone omegle band me too for no reason at all and i did litterally nothing wrong

ComplaintsBoard
K
3:16 am EDT

Omegle getting banned

Hi. I'm sorry to seem like a bother but I've been banned from the omegle website as of today, July 16. It says that I've been banned due to "possible terms of service violations" and "inappropriate behavior" but I haven't done anything to possibly violate any service agreements or render as inappropriate. I highly doubt it was something I said, but if it was then you need to be banning a lot more people. What I may say s not nearly a bad as what some of these other people are saying. So, it would be greatly appreciated if this is resolved. All I ask for is to be unbanned. Thank you and with the kindest regards, an unhappy (possibly ex) user

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H
10:49 pm EDT

Omegle omegle

On the unmonitored section my sister came across a grown woman letting a small child (Toddler) letting him lick her vagina. I really can't find anything to report this other than this and i am extremely scarred and trying to figure out a way to report this. Please do anything about this if possible. Probably the most disgusting thing i've ever seen in my life.

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S
9:04 pm EDT

Omegle banned for no reason

Me and my friend were talking on omegle. (June 15) We weren't doing anything against the rules as well. In the middle of a conversation we randomly got switched over to an 18+ section and then were automatically banned. (Let me tell you it was very disturbing). Please fix this if you can. (We weren't perm banned) We have been waiting for a few hours and are still banned. Thank you.

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S
2:39 am EDT

Omegle banned for no reason

I was just chilling - nothing suspicious and now have "You have been banned from Omegle due to possible terms of service violations by you, or someone else using your computer or network."

This has been on for nearly a week now - It's shocking how I wasnt doing anything wrong and get banned while other pervs are on there and dont seem to get banned!

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C
11:19 pm EDT

Omegle banned for life

Dear Omegle,
I was just banned from omegle yesterday for playing music in the background and reaction to it, I was wondering if that was ok but I'm banned for life I think, And if it's ok for me to get unbanned from omegle, If I did something wrong or stupid I would like to apologize for what ever I did, And i really hope me to get unbanned from omegle cause i use it more than IG or SNAP please i really want to get unbanned, And if I do get unbanned from omegle site, I really would like to say thank you so much, I really want to get unbanned, Thank you so much.

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M
6:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Omegle banned for no reason

Hi
I was on omegle 14. July.2019 and got banned for no reason. I was just chatting around with people. I was not breaking any guidelines or anything. People I was talking to was sometimes breaking guidelines, but them I skipped. I had been on omegle for about an hour, just moments before I was banned I was just trying to find anyone else to talk to. So finally when I was just skipping people, or them skipped me. I was suddently banned. As I said before I was not doing anything wrong.

So my desirable resolution is to get unbanned from omegle.

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N
4:33 pm EDT

Omegle banned from omegle for false reason

I got banned on 15 july 2019 for no reason. I was chatting with a friend and then he left and I did not reconnect with others for a bit and when I went back on to reconnect after about 5 people skipping me constantly, and me skipping those with inappropriate content they said I got banned. All I do on here is chill, listen to music and meet different people from around the world to talk to,
Please unban me I would like to meet my overseas friends on here.
Thank you

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N
1:05 pm EDT

Omegle I got wrongly banned

I dont know why I was banned all I was doing was showing my minecraft 3ds to people who loved minecraft. It happened on the 14/07/2019. I would liked to be unbanned from omegle, and I promise to not do whatever I did to get banned in the first place, if u can i would be very grateful. Thanks for reading my complaint and I hope to be unbanned because I like Omegle.

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Update by Nathan Hirst
Sep 08, 2019 11:13 am EDT

Thanks for unbanning me

Update by Nathan Hirst
Jul 16, 2019 10:11 am EDT

It's me agian, this is my problem, I dont know why I was banned all I was doing was showing my minecraft 3ds to people who loved minecraft. It happened on the 14/07/2019. I would liked to be unbanned from omegle, and I promise to not do whatever I did to get banned in the first place, if u can I would be very grateful. Thanks for reading my complaint and I hope to be unbanned because I like Omegle. I dont have a phone number but u can contact me by my email address which is nathanhirst144@gmail.com. please contact me with details, and I promise to read them all very carefully.

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B
7:01 pm EDT

Omegle banned

I didnt mean to be harsh with the people on there its just I see so many bots asking me to do this then that then other I just dont like being tricked into doing stuff it makes me mad to see that happening to me and im just looking for some friends to talk to please I want to be unbanned then to see more horny males looking at me please it only took me out of the clean part of the website

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Omegle In-depth Review

Website Design and User Interface: The design of Omegle's website is simple and straightforward. The user interface is clean and easy to navigate, making it a breeze to use the platform.

Ease of Use and Navigation: Omegle is incredibly easy to use. Simply visit the website, click on the "Start a chat" button, and you'll be connected with a random stranger instantly. The navigation is intuitive, allowing users to easily switch between text and video chats.

Features and Functionality: Omegle offers a range of features to enhance the chatting experience. Users can choose to have text or video chats, and there is also an option to add interests to match with like-minded individuals. The platform also allows users to share files and send links during the chat.

Privacy and Security Measures: Omegle takes privacy and security seriously. Chats are anonymous, and the website does not require any personal information to start a chat. However, it is important to note that since chats are anonymous, users should exercise caution and avoid sharing sensitive information.

User Base and Community: Omegle has a large and diverse user base, making it easy to find someone to chat with at any time. The community is generally friendly and open-minded, but as with any online platform, there may be some individuals who do not adhere to proper etiquette.

Customer Support and Responsiveness: Omegle provides customer support through their FAQ section, which covers most common questions and issues. However, the responsiveness of the support team could be improved, as it may take some time to receive a response.

Mobile Compatibility: Omegle is compatible with mobile devices, allowing users to chat on the go. The website is responsive and adjusts well to different screen sizes, providing a seamless experience on smartphones and tablets.

Advertising and Monetization: Omegle is a free platform and relies on advertising to generate revenue. While there are some ads on the website, they are not overly intrusive and do not significantly impact the user experience.

Overall User Experience: Overall, Omegle offers a unique and enjoyable chatting experience. The website design and user interface are user-friendly, and the range of features available enhances the overall experience. While there are some privacy and security measures in place, users should still exercise caution when chatting with strangers online.

Pros: - Simple and clean website design - Easy to use and navigate - Range of features to enhance the chatting experience - Large and diverse user base - Mobile compatibility for chatting on the go

Cons: - Customer support responsiveness could be improved - Some individuals may not adhere to proper etiquette - Users should exercise caution when sharing personal information

How to file a complaint about Omegle?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Omegle. Make it specific and clear, such as "Unexpected Ban from Omegle without Reason" or "Poor Video Quality on Omegle".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Omegle. Include key areas such as:

  • The specific problem you faced, whether it was technical issues, user conduct, moderation concerns, or privacy matters.
  • Any relevant transactions or interactions you had with the company, including dates and times if possible.
  • Describe the nature of the issue in detail, explaining what happened and how it deviated from your expectations.
  • Include any steps you took to resolve the issue with Omegle, such as contacting customer support, and the responses you received.
  • Explain how the issue has personally affected you, whether it was wasted time, emotional distress, or any other impact.

5. Attaching supporting documents: If you have any screenshots, chat logs, or other documents that support your complaint, attach them to the form. Be cautious not to include sensitive personal information in the documents you upload.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you may have incurred as a result of the issue with Omegle. In the 'Desired Outcome' field, describe what resolution you are seeking, such as an account unban, an apology, or a service improvement.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Omegle on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so it is important to check back regularly.

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