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1.1 1115 Reviews

How responsive is Omegle's customer service?

8 Resolved
1097 Unresolved
Very poor 🤒
We don't know much about how Omegle handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Omegle and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Omegle reviews and complaints 1115

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Newest Omegle reviews and complaints

ComplaintsBoard
R
10:36 am EST

Omegle omegle chat / video service

I am not making a complaint. My name is Sgt. Reynells and I work with the Beaufort County Sheriff's Office in Hilton Head, South Carolina. I am currently conducting an Internet Crimes Against Children (ICAC) investigation because you reported a user viewing possible child pornography over their webcam using your service. Due to the lack of registration and "anonymous" nature of the connections, is there any need to request information from Omegle concerning the user name provided by your company in the NCMEC complaint?

Omegle User Id: X42WUC37
Event reported: 10/17/2017 at 04:48:47 UTC

I would be happy to provide a subpoena if there is Omegle user specific information that could be obtained in reference to this case.

I can be reached at [protected]@bcgov.net or [protected]

Thank You,

Sgt. Seth Reynells

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ShaneStratton
, US
Apr 23, 2018 5:22 am EDT

This is actually the reason as to why I am filing a complaint. I understand that the unmonitored sector of the site is often used for adult like activity. I have not been on this site in about 4 years. I decided to try it out again and I cannot believe that they let this kind of thing happen. I have left the site because I had found people streaming what appears to be child PORNography. Than I had googled "Omegle arrests" to see if any of these people have ever been arrested for things like this only to find out that many articles are talking about people arrested for using it as a means to stream child PORNography. So this leads me to sickly believe that what I saw was actually what I feared the most. This is disgusting and inhuman and the developers of the website should have some sort of safeguards in place or something that send information to local law enforcement to be reported. this site is deplorable and should be shut down immediately and those pieces of [censored] need be thrown into prison.

ComplaintsBoard
R
4:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Omegle recaptcha

I've been using Omegle just fine and have been meeting a lot of new people when i now have to to that recaptcha thing after every chat no matter who disconnects. I do sometimes switch chats a lot but thats because i really dont want to see man's ding dong. Im not a spammer. There are also a lot of pepole promoting diffrent sites and their snapchat, kik.. usernames and telling that they are selling nudes

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10:31 am EST

Omegle plz give permission to run omegle..

guys i want to ask for a mistake that omegle took at my count they banned me for no reason i didn't do nothing bad
i'm a good user that respect the rules
i don't even know why they banned me
please unban my account
Sir plz unban me because I am a fan of omegle I daily use omegle I want to talk with my friend, ,
If their is some mistake happens plz unbanned me I want to use again their are some of stranger who also use omegle become my friend..
Sir plz allow
Date of banned- 22/2/2018
Mobile no.- [protected]

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5:05 pm EST

Omegle recaptcha

Ive been using Omegle just fine and have been meeting a lot of new people when i now have to to that recaptcha thing after every chat no matter who disconnects. I do sometimes switch chats a lot but thats because i really dont want to see another man's ding dong. Im not a spammer, i just want to use the site for how it was intended. Can you disable it?

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faisal7861234
, US
Feb 24, 2018 6:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Same thing happened to me.Did they fix it and how long did it take?

ComplaintsBoard
A
7:23 pm EST

Omegle omegle banned me by mistake

Hi guys i want to ask for a mistake that omegle took at my count they banned me for no reason i didn't do nothing bad
i'm a good user that respect the rules
i don't even know why they banned me
please unban my account
i'm going to writte in spanish now

Hola amigos, escribo esto porque por algun motivo me han baneado del servidor de ommegle sin ninguna razon, ya que no he mostrado nada indevido y no tengo un mal comportamiento hacia los demas por lko tanto les pido que desbaneen mi cuenta, espero respuestas pronto de antemano gracias.

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4:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Omegle server connection

Omegle, i have a complain. I have been using your site for a few years now and I like it but lately i cant chat with other people.
The problem is I always get the message ``Erorr connecting to the server.Please try again`` and this message goes again and again and it wont connect me to anyone on the site.
Please can you resolve it? I would really like if you could fix it so I can meet new people again...
Thanks in advance

M.S.

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11:10 pm EST

Omegle recaptcha cannot talk to people

Can you please turn of the recaptcha, I am a real pearson, the only reason I have hit next so meany times is because there are guy with their [censor]s out on the camera. I am really just trying to meet new people and get mt snap-chat friends list long, so please help me out and turn of the recaptcha on my computer I would really appreciate it, thank you

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D9999
, GB
Feb 19, 2018 12:17 pm EST

Having the same problem for the same reason. seeing loads of guys with there **** out and i get banned for adding someone on snap? its a joke

ComplaintsBoard
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9:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Omegle error server connection

Hello, I'm writing to keep you updated about Omegle's server connection when we're on the interests section. Once clicked on it and typed the favorite interest as a tag, this announcement appears : " Error connecting to the server, please try again" and after that won't allow the operation of this website.I really hope you'll fix all of it and i'm looking forward to a reply back of yours as soon possible as.

Omegle server connection
81055 Via Tiberio,

S. Tammaro 13

Daniele Alessio De Gennaro, CE 81100

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Update by Daniele1995
Feb 07, 2018 7:55 pm EST

They fixed it right now ;)

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lumorniel
, BE
Feb 07, 2018 2:37 am EST
Verified customer This comment was posted by a verified customer. Learn more

I've tweeted and emailed them about it twice now, I don't think they care anymore. I think they just stopped updating the site altogether and that why this is happening so often. ):

ComplaintsBoard
L
11:14 pm EST

Omegle sexual harassment

So for the last 3 days dozens of boys have been adding me on Snapchat sending pictures of their penises. Why, you may wonder? Because a chat room called omegle, which I had never heard of, has a "bot" repeating the message "add me on Snapchat I'm so wet" following with my username.
I would like it removed, if possible, it's very inappropriate and an invasion of my privacy.

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gyobws
, ES
Oct 24, 2018 11:44 am EDT
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gvchn

ComplaintsBoard
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11:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Omegle my computer/network has been banned for possible bad behaviour

Incident Date: 29/01/2018

Hi I've been using omegle for years, recently when I was bored, I straight up switch on my laptop and open omegle website but I dont know why when I go to omegle websites it saying on the page that my network/computer has been banned for possible bad behaviour. Im using omegle is because im searching for new friends worldwide and just enjoy having a good conversation with them there, I really like to be on omegle websites.
I swear that I was born on 26 June 1994 & my age is 24 years old, and im older enough to be on this site. I'll also always make sure myself to talk, act & behaving goodly when im talking to others strangers on omegle video cam. I really hope that omegle complaints board will considerate my complaints and unbanned me back. I'll miss to be on omegle websites back please unbanned me back, with this complaint I'll attach few details about me that might be needed by the complaint board, thank you for your concerns.

DETAILS ATTACHMENT:

Email Address: [protected]@gmail.com
Birth Date: 26 June 1994
Age: 24 Years Old
Country: Malaysia
Gender: Female

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9:13 am EST

Omegle chat

For a few months now I just can't connect anymore. I get a "cloudflare" thing and a verify that you're human captcha. And after I do input those, I get the Error connecting to server message. Please do something about that ? I mostly roleplay in the text section, no video or anything. I just want back the ability to roleplay. It is frustrating not knowing why I received a ban or whatever happened here.

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11:06 pm EST

Omegle random banning

hello I been using omegle for years, recently I been waking up from using it the night before and it sayying im banned, I use omegle to video chat with my friend every night because its the only way for us to chat and its easy we put the same interest and thats it, we dont do anything wrong, nothing SEXual, just bull [censor] and having good old convos, can I please get unbanned? im sure you get this alot but I seriously never did any wrong on your site and me talking with my frien on here is the only enjoyment I still have my life its not fair idk when I get banned I know you have alot of people on here and make mistakes as the message says but atleast make it for 24 hours or let us work to unband our selves like we could a few years back by helping you find the real people who need banding, this site is broken, I few years back there were always 30, 000 plus people on at any given time now your lucky to have 20, 000, [censor] ill even be an admin for you if you need good help that bad but can you please unblock me, ill even stop cursing on here if that what upsets your admins idk but any help would make my night my friends asking me why I wont cam with her tonight and I gotta tell here I got banned? how does that make look, like a [censor] creep, thats how

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8:41 pm EST
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Omegle error connecting

I have never had a problem on omegle before...suddenly I go on today and whenever I try to chat with someone who shares my interests, it tells me there's trouble connecting to the server. But when I try to chat without any interests, it works completely fine. I am unsure of what this could mean but I would be very happy if this issue could be resolved quickly. Thank you.

The first picture shows what happens when I turn on my interests, and the second what happens when I turn them off. Clearly one can see that when I try to chat with interests, it doesn't work.

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11:26 am EST

Omegle error connecting

Suddenly, Omegle stopped working for me. In the beginning it appears a message saying to "Please click on the block to the left to enable video chat" but besides have all permissions enabled it keeps saying that there is an error trying to connect. At first this would only happen if I type something on the interests but now it happens every possible way. What is happening and how can I solve it?

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7:31 am EST

Omegle no secure login

When opening my laptop today I noticed that your page was open, I asked my daughter about this as she was the last one to use it. She said a you tuber had mentioned this website, how it was a great way to find friends so she thought she would take a look. There is no secure log in or register details to provide proof of age. You literally open the page and chat. May I just add my daughter is 11 years old! There are men after men after men on theses video chats some I may add with no clothes on! Fortunately daughter did not see any of this but I sure did and was horrified that this website is so easily accessible. My daughter bless her is very naive and didn't understand it was an adult website. Please change your site so that there has to be secure register and legion save this sort of thing happening to other children. My daughter and I are very unset and concerned for our safety and others.
kind regards
S. Done

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5:44 am EST

Omegle my ip banned.

Hi ive been on omegle.com for two months ago and never had 1 problem yesterday I tried to login and its saying im banned in a seperate tab like a permanant ban whats the reason for this as ive done nothing wrong... If you could let me know and get back to me in omegle
Belief me I am not a spammer, I have not done anything which is illegal or not allowable, I have not chat with minor girl,
I have not send any video and pics to any one,
Neither I have done any sexual thing,
Please allow me to use omegle,
I still love omegle,
And I will lose my friends on omegle...

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6:04 pm EST

Omegle error

I keep getting the error 'can't connect to server' but only when I use interests? Otherwise it connects fine? What do I do? I cleared cookies etc everything google had to offer. I've added extensions, I've cleared browser history, how do I fix this so I can keep using the site? I just want to be able to find people to talk to that aren't all about sex... Help?

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7:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Omegle someone impersonating me and giving out my phone number

As of today 01/18/2018 someone has been impersonating me on this website and giving out my phone number which is [protected]. I am getting multiple texts/calls now being harassed by people to send them vulgar pictures. This has been going on all day and I want whoever is giving out my number to be blocked. This problem has been going on all day and the texts and calls have not stopped.

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Vanessa Demag
, US
Jun 13, 2019 1:03 am EDT

Hello. I am having the same problem. What did you do?

A
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Anita Bawnghit
, US
Jan 18, 2018 7:38 pm EST

Smart move...putting your number up here.

ComplaintsBoard
E
1:47 pm EST

Omegle threaten message

I am a Police Officer from the New City Police Department and I am inquiring how do I request a subpoena if there is a threaten message that could cause an imminent threat to the public? on January 16, 20018 at 9:00pm I was alerted that one of your users made threat to Hillcrest High School, the statement reads as follows "I am planning to do a school shooting. Hillcrest High school will be unsafe for a while." I am requesting information on obtaining a subpoena

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7:14 pm EST

Omegle omegle chat, ip blacklisted

I haven't done anything wrong, but now, after getting back on last night for the first time in months, I'm being forced to do recaptchas all the time. This is the worst because I like to use the question mode, and people disconnect randomly from it and I immediately have to recaptcha AGAIN. Could I please get this soft-ban removed? Does anybody know how to contact Omegle's support?

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Omegle In-depth Review

Website Design and User Interface: The design of Omegle's website is simple and straightforward. The user interface is clean and easy to navigate, making it a breeze to use the platform.

Ease of Use and Navigation: Omegle is incredibly easy to use. Simply visit the website, click on the "Start a chat" button, and you'll be connected with a random stranger instantly. The navigation is intuitive, allowing users to easily switch between text and video chats.

Features and Functionality: Omegle offers a range of features to enhance the chatting experience. Users can choose to have text or video chats, and there is also an option to add interests to match with like-minded individuals. The platform also allows users to share files and send links during the chat.

Privacy and Security Measures: Omegle takes privacy and security seriously. Chats are anonymous, and the website does not require any personal information to start a chat. However, it is important to note that since chats are anonymous, users should exercise caution and avoid sharing sensitive information.

User Base and Community: Omegle has a large and diverse user base, making it easy to find someone to chat with at any time. The community is generally friendly and open-minded, but as with any online platform, there may be some individuals who do not adhere to proper etiquette.

Customer Support and Responsiveness: Omegle provides customer support through their FAQ section, which covers most common questions and issues. However, the responsiveness of the support team could be improved, as it may take some time to receive a response.

Mobile Compatibility: Omegle is compatible with mobile devices, allowing users to chat on the go. The website is responsive and adjusts well to different screen sizes, providing a seamless experience on smartphones and tablets.

Advertising and Monetization: Omegle is a free platform and relies on advertising to generate revenue. While there are some ads on the website, they are not overly intrusive and do not significantly impact the user experience.

Overall User Experience: Overall, Omegle offers a unique and enjoyable chatting experience. The website design and user interface are user-friendly, and the range of features available enhances the overall experience. While there are some privacy and security measures in place, users should still exercise caution when chatting with strangers online.

Pros: - Simple and clean website design - Easy to use and navigate - Range of features to enhance the chatting experience - Large and diverse user base - Mobile compatibility for chatting on the go

Cons: - Customer support responsiveness could be improved - Some individuals may not adhere to proper etiquette - Users should exercise caution when sharing personal information

How to file a complaint about Omegle?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Omegle. Make it specific and clear, such as "Unexpected Ban from Omegle without Reason" or "Poor Video Quality on Omegle".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Omegle. Include key areas such as:

  • The specific problem you faced, whether it was technical issues, user conduct, moderation concerns, or privacy matters.
  • Any relevant transactions or interactions you had with the company, including dates and times if possible.
  • Describe the nature of the issue in detail, explaining what happened and how it deviated from your expectations.
  • Include any steps you took to resolve the issue with Omegle, such as contacting customer support, and the responses you received.
  • Explain how the issue has personally affected you, whether it was wasted time, emotional distress, or any other impact.

5. Attaching supporting documents: If you have any screenshots, chat logs, or other documents that support your complaint, attach them to the form. Be cautious not to include sensitive personal information in the documents you upload.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you may have incurred as a result of the issue with Omegle. In the 'Desired Outcome' field, describe what resolution you are seeking, such as an account unban, an apology, or a service improvement.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Omegle on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so it is important to check back regularly.

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