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1.1 1115 Reviews

How responsive is Omegle's customer service?

8 Resolved
1097 Unresolved
Very poor 🤒
We don't know much about how Omegle handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Omegle and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Omegle reviews and complaints 1115

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Newest Omegle reviews and complaints

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11:38 am EDT

Omegle error connecting to server. please try again. (error upon search)

Ive had this problem for around 4 months now. It does not say I have been banned and ive also tried to use the unmoderated section (it happens there aswell).It does not let me search anyone and when it does search it comes up with that error. I would like you to help me out with this predicament.I love using omegle and (not so) suddenly it doesn't work? Ive tried everything but after 4 months I just had to make a complaint.
-Thank you.

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BigLexLuger
, US
Sep 04, 2018 1:37 pm EDT

I have the same problem did you ever come up with a solution?

ComplaintsBoard
L
12:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Omegle captcha

Captcha comes up every time i disconnect. I understand it is there to weed out bots and scammers. I am neither. I would appreciate if this would stop. Im not sure if my IP address has been put on a list to make the Captcha come up every time and if my IP address has been put on a list, I am un sure why. Please look into this because I do enjoy your site but the Captcha is extremely irritating. Thank you!

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G
8:57 pm EDT

Omegle banned for no good reason

Ok so I think I've been banned for skipping people but I've been skipping ads for cam girls, bots, nude people, and black screens this is all I really come across but like 1 in 10 people are real and I would like to talk to them because I can speak whats on my mind and I love socializing with new people. I would like to know if I can be unbanned? Thank you for your time.

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1:41 pm EDT

Omegle constant access approval and too many redirects

Every time I try to use omegle, I get a message that the page contains too many redirects. Sometimes I need to solve a captcha but when I do and the site opens, there is an error in connection every time. I assure you I am not a bot. But somehow I keep getting blocked. Sometimes, the cloud flare thing shows up. I don't know how to resolve it. I have tried clearing cookies and using different devices/browsers but the problem seems to be on IP address level.

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Droidapps
, US
Jan 19, 2018 1:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

Its pretty simple, use https:// in front
or better use this android app
https://play.google.com/store/apps/details?id=com.anonymaz

ComplaintsBoard
E
8:33 pm EDT

Omegle banned situation

Hello, my name is Isaiah and I have recently been using the Omegle website for my YouTube videos. My videos consist of fake pranks that include special effects that may involve a fake robbery or death. I assure you that these pranks are harmless and if the user does not "skip" to quickly< i always let them know that the video is nothing more than a prank followed up by my YouTube channel link. Is it possible for a representative to unban my network, Thank You!

You Tube Channel Link: https://www.youtube.com/channel/UC6WDKF_fdKE675Ina0Ofn_w?view_as=subscriber

Email: [protected]@hotmail.com

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6:11 pm EDT

Omegle got banned for no reason for 4 times now!!

Hey Omegle. I'm sending this form for 4 times now. First time I didn't readur policy so I admit that I got banned. U guys let me in again. Thank u. For 3 times including this one, u guys have no reason to ban me. It's like a daily routine for u to ban people who u don't like for no reason. It's not the original omegle like before. U guys have been changed. Also it's already week on suspenstion. Plz unban me and think back about mistake. Thank u!

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10:57 pm EDT

Omegle being banned

Hi I have just been, for 3 days now, banned from using Omegle and yet I did nothing wrong. Can you please help me resolve this issue by getting me unbanned?

Thanks!

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10:19 pm EDT

Omegle banned on omegle

Okay so I just started using Omegle, I went through about 5-10 people then suddenly it says I was banned. Is there any way I can be unbanned? I can only go to the unmonitored section and it's just a lot of old men playing with themselves. I went on there to meet real people, not bots and people playing with themselves. So this is a big put off for me to use Omegle.

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12:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Omegle ip banned

My IP address got banned not because of anything wrong, but I think I was on for too long and they must have thought I was a bot. I was probably on it for about 4 hours (at least) straight and all of a sudden I had to write Captcha codes after every conversation. This can be quite inconvenient especially since you have people who disconnect right away. My IP address is 192.168.1.13 thank you

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abinash jena
odisha, IN
Sep 06, 2022 12:58 pm EDT

please open my omegle ip 192.168.1.13

A
A
abinash jena
odisha, IN
Sep 06, 2022 1:00 pm EDT

i am 18+ so please on my ip

ComplaintsBoard
M
3:33 pm EDT

Omegle omegle ban

Dear Omegle

today at 12.09.2017 German

I was banned that is my ip nevertheless I am far over 18 and find this spell very unfair since I have done nothing wrong I ask for immediate release or an exact explanation why I was banned i just text whit other Stranger and yea i do really nothing wrong.if you can not unblock me now please tell me when you can lg

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2:08 pm EDT

Omegle chat

Omegle is not working anywhere in Romania. This has been going for more than two weeks now and there is no fix for that. I really hope you will fix this as soon as possible because I have tried the website on many devices from android and ios to windows and osx and still nothing. Tried using different browsers and the same result. The website loads fine but it does not connect to server when I attempt to start a chat. Nor does the video chat work.

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Yaser Samir
, US
Sep 10, 2017 5:36 pm EDT

same here in Egypt and I hear it's the same in Jordan. I really don't understand what's wrong I hope someone is working on fixing it

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Author of the review
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andrei29
, RO
Sep 13, 2017 3:48 pm EDT

so do I. It seems that only some countries have this issue. Germany, America and other countries don't have this problem. Weird.

ComplaintsBoard
T
11:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Omegle unconsented use of face-claim

The same incident happened where an anonymous has recorded me to use for video chat purpose. He continue to use the same video recording for unethical purpose such as blackmailing, threatening, verbal insult, etc. He or she has also threaten to record the rest of the victim and attempt to hack them by sending a link.

That particular guy has particularly used the interest tag such as ASIAN and KOREAN to prey on the next victim. A number of my friend whom i knew from omegle has identify him in the omegle and informed me regarding this matter.

In that recorded video, i was wearing a grey hoodie and a dark blue t-shirt. Please be aware of the guy and do not fall under his trick. If anyone has the solution on this matter please contact me by my email.

[protected]@gmail.com

Attached is the sample photo which the person has misused my identity.Please take note of the clothes in the recorded video and avoid chatting to the fake me.

Again, If anyone has any idea on how to solve this issue please let me know and contact me by my email.Thank you.

Regards

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Keith Stickley
, US
Sep 09, 2017 4:21 pm EDT
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Omegle has stopped accepting feedback or email from users. Previously they had a link at a bottom of the page that accepted feedback. That link has been removed by the Omegle administrator(s) and as such there is no way to get in contact with the administrators.

ComplaintsBoard
Y
7:17 am EDT

Omegle connecting to the website

so I live in Egypt and suddenly the website doesn't connect to server anymore, the website loads but the chats don't connect, apparently this happens all over egypt and in other countries and I can't find an explanation, I really hope it's temporarily, I noticed this started when the new capcha system got started where I have to click the pictures to prove I'm not a robot or whatever, and there's absolutely no reports on the internet of the issue which is very weird, please I hope someone helps ASAP, omegle is very important to me...

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J
9:44 pm EDT

Omegle omegle.com

Um so I was telling scary stories on omegle and suddenly got banned and taken to an adult site. First off, its not like I broke any rules on the site, so id like to know why I was banned. Second, you cant just redirect to an adult cam site. Most of the people on omegle are kids. I may be 21 but theres no way you could have known that.

I want my network unbanned for starters, and I also want you guys to put a feedback button on your site. Im pretty sure what you guys did by removing it breaks some sort of policy. To be honest I dont care if you guys add a button, just dont go banning people for no reason!

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5:51 pm EDT

Omegle unlawful banning

I'm sick of getting banned because of flagged profanity without any context. I use swear words loosely and casually with people who I can get a good enough read on to know they wont be offended. I don't attack or harass people, even when they're doing so to me, and yet I still get banned because of arbitrarily flagged words.

This doesn't happen often, but it's extremely frustrating when it does. This system does not keep bots or creeps off the website. It's still full of them regardless. The fact that it doesn't do its job, and people who aren't even abusing the website get banned is more than enough evidence that it shouldn't even be in place.

This shoot first ask questions never [censor] is getting old. And no, having the bans be timed does not make it excusable. At the very least have someone to contact who can look over your ban. You need actual human supervision, not an algorithm that has no concept of proper context.

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10:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Omegle misuse of my recorded video

Dear omegle,

I am lodging a serious complain about misuse of my recorded video in omegle.

That particular person who used the tag, asian, korean, korea, japan, japanese, kpop has recorded my video and misuse for blackmailing purpose.

This incident starts at around 31st august until today 3rd september 2017, malaysia time. Few of my friends whom I knew from omegle has already inform me. One of them are being blackmailed as well as she was being recorded as well. I was informed by one of the victim that, that particular person has manage to blackmail 7 girls with nudity through the use of my name and recorded video.

Please get back to me as soon as possible at email or phone
[protected]@gmail.com
+[protected]

Regards,
Theng kai wen

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Resolved

There are no more sights of the abuser in these few days

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M
10:23 am EDT

Omegle not able to report individuals

someone recorded me and is using me on the asian and korean tag and it's ruining my reputation and making me uncomfortable. I am a minor and this is illegal. He blackmails using me and my friend Kaiwens video we took while having regular conversations and he is making people pay to see our videos and people have been dming kaiwen with threats. this started september 3rd 2017

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M
8:53 pm EDT

Omegle banned multiple times for no reason.

Last night, (august 31st, 2017) I was banned out of nowhere for no reason. As someone who enjoys singing to others, omegle is a great way to have fun. That's all I use omegle for. However, last night, I was on the search parameters "Sing", "Singing", and "Music" when out of nowhere, in the middle of me singing "beyond the sea" by Bobby Darin, I was banned for "Possible violation of policy or inappropriate behavior." I know I can't sound that bad as to warrant being banned from a random chat website. Also, my camera on my laptop has been broken for months now, so I know for a fact I couldn't have showed anything obscene on the chat, considering I was audio only. Also, about 6 months ago, the same thing happened. I was singing a random song, (I believe it was luck be a lady by frank Sinatra) when I was suddenly banned for the same reason. My chat parameters back then were "music" "Youtube" and "Singing". And on that day, my camera was on but I was fully clothed, and not showing anything inappropriate at all. Also, on a side note about last night. On the "Music" search, I was "connected" to someone around 6-8 times who was showing what looked to be a 10-12 year old girl and a man in his mid to late 30's engaged in sexual acts. I was banned the next chat after I skipped that person for the 8th time in 15 minutes. I'm wondering why I was banned and not him.

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11:15 pm EDT

Omegle banning out of nowhere

My computer was ban out of nowhere, and I know I will not be banned forever, but for being banned unjustly is completely not tolerated with me. I go on omegle to talk to people and to meet new people not show off unpleasant behaviors. If you do this to evryone that is not committing bad behaviors, no one will be on your website anymore. I have gone on this website because it is so fun and cool. If you do not unban me, you people at omegle aren't justice about it. Thank You.

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4:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Omegle spam

Theres is a person under interests of "Dirty", "Sex", "Lesbian", etc. That uses this link: http://kingler.us/stacey97. And keeps spaming and floods the space. I cant talk to people because I always get contacted with her. She keeps spamming and I've tried to stop this person but she isn't. I started to believe it was a bot. Which is it might be. Please fix.

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Omegle In-depth Review

Website Design and User Interface: The design of Omegle's website is simple and straightforward. The user interface is clean and easy to navigate, making it a breeze to use the platform.

Ease of Use and Navigation: Omegle is incredibly easy to use. Simply visit the website, click on the "Start a chat" button, and you'll be connected with a random stranger instantly. The navigation is intuitive, allowing users to easily switch between text and video chats.

Features and Functionality: Omegle offers a range of features to enhance the chatting experience. Users can choose to have text or video chats, and there is also an option to add interests to match with like-minded individuals. The platform also allows users to share files and send links during the chat.

Privacy and Security Measures: Omegle takes privacy and security seriously. Chats are anonymous, and the website does not require any personal information to start a chat. However, it is important to note that since chats are anonymous, users should exercise caution and avoid sharing sensitive information.

User Base and Community: Omegle has a large and diverse user base, making it easy to find someone to chat with at any time. The community is generally friendly and open-minded, but as with any online platform, there may be some individuals who do not adhere to proper etiquette.

Customer Support and Responsiveness: Omegle provides customer support through their FAQ section, which covers most common questions and issues. However, the responsiveness of the support team could be improved, as it may take some time to receive a response.

Mobile Compatibility: Omegle is compatible with mobile devices, allowing users to chat on the go. The website is responsive and adjusts well to different screen sizes, providing a seamless experience on smartphones and tablets.

Advertising and Monetization: Omegle is a free platform and relies on advertising to generate revenue. While there are some ads on the website, they are not overly intrusive and do not significantly impact the user experience.

Overall User Experience: Overall, Omegle offers a unique and enjoyable chatting experience. The website design and user interface are user-friendly, and the range of features available enhances the overall experience. While there are some privacy and security measures in place, users should still exercise caution when chatting with strangers online.

Pros: - Simple and clean website design - Easy to use and navigate - Range of features to enhance the chatting experience - Large and diverse user base - Mobile compatibility for chatting on the go

Cons: - Customer support responsiveness could be improved - Some individuals may not adhere to proper etiquette - Users should exercise caution when sharing personal information

How to file a complaint about Omegle?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Omegle. Make it specific and clear, such as "Unexpected Ban from Omegle without Reason" or "Poor Video Quality on Omegle".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Omegle. Include key areas such as:

  • The specific problem you faced, whether it was technical issues, user conduct, moderation concerns, or privacy matters.
  • Any relevant transactions or interactions you had with the company, including dates and times if possible.
  • Describe the nature of the issue in detail, explaining what happened and how it deviated from your expectations.
  • Include any steps you took to resolve the issue with Omegle, such as contacting customer support, and the responses you received.
  • Explain how the issue has personally affected you, whether it was wasted time, emotional distress, or any other impact.

5. Attaching supporting documents: If you have any screenshots, chat logs, or other documents that support your complaint, attach them to the form. Be cautious not to include sensitive personal information in the documents you upload.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you may have incurred as a result of the issue with Omegle. In the 'Desired Outcome' field, describe what resolution you are seeking, such as an account unban, an apology, or a service improvement.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Omegle on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so it is important to check back regularly.

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