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Olive Serviced Apartments Complaints & Reviews

terryUSA — USA

Sep 30, 2019

Olive Serviced Apartments — accommodation

Be very cautious about using this company to stay if ever visiting India, they are scammers we paid for there hotel in advance and upon arrival they tell us after a 17 hour flight and an hour taxi ride that they have no reservation organised when my wife showed them our transfer from the bank for payment we were passed onto someone called Rakesh an then someone else it was a woman called Suneeta this went on for the next hour or so until finally Mr Divesh accepts they made a mistake but he could not do anything because he wasn't in the office and it was 11.30pm and the rooms there were full so he organised for us to go and stay at one of there other hotels which was another gruelling hour in a taxi by this time we are exhausted from travel and just want some sleep when we finally arrive at this hotel at Defence colony not only do they charge us an inflated price 2 1/2 time the price of other hotel at greater kailash at this stage we were that tired we just wanted a bed but their credit card machine was not working and they would only accept cash, so i left my wife in the foyer and got a taxi to go to an ATM I get back 30mins later and finally organise a bed which was ordinary to say the least and they didn't even offer my wife a refreshment bottle of water while waiting but that's trivial to what was about to happen the next morning, we get the hotel staff to contact Divesh about our room situation and told him we don't like this hotel here we want to stay at the other one and he calls the hotel back and we speak to him and he starts being a jerk by telling us they can give us a 80% refund but it would take 6 weeks to do that through the main office and the 20% i guess they would call it a surcharge for organising the other hotel that we actually paid in cash for what an absolute disgrace and total abuse of tourist that come to there lovely country, we told him we would find alternate accomodation he laughed and said good luck and we did and were treated with wonderful humanity and respect at the Hotel Emperor Palms New Delhi they restored our faith in India, wishing we never had anything to do with OLIVE SERVICED APARTMENTS and we have been home in Florida now for 7 months and still no reimbursement, I strongly do not recommend anyone have anything to do with this company and definitely give the Hotel Emperor Palms a go, you will appreciate the service and respect there.

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Cw
cwtpc Sep 30, 2019

...

You forgot these. ^^

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