Old Republic Home Protection
reviews and complaints

Comments for the agent in Lafayette, the AHS rep mislead you. AHS doesn't cover for cleaning - you might have recieved this in writing, but, this it not correct at all. If you want the truth call the service center.

I am so happy to read that a real estate person has stopped referring clients to Old Republic Home Warranty. We bought an older house several months ago and the real estate agent recommended Old Republic--but after we had problems with the toilets and hot water heater, we discovered that Old Republic uses the medical insurance concept of "pre-existing condition" to refuse services. They literally make their money by not providing service. Viturally everything in my house would not qualify for their service because the original cause of the malfunction--and I mean "original cause" in an extreme way---had to have happened within the several months that we bought the house. So...when our hotwater heater started making very loud noise like it was going to jump through the wall--they said because of the previous owners had not flushed out the hot water heater frequently over 10 years--it was a pre existing condition. What they didn't know was there is a water softener and several previous plumbers (independent of Old Republic) had said the hot water heater should last forever because of the quality of the water softener. Good for you! A home buyer

We are very sorry that the contractor missed his appointments and apologize for the inconvenience. Our contractor relations department is addressing this with the contractor and will take all appropriate actions necessary to ensure this does not happen again. Even in the middle of a heat wave, our expectations are the same as yours - commitments are to be kept.

One of our call center managers spoke with you this morning. I understand that you are happy with the solution and a new contractor is scheduled to be there today. If further assistance is needed, please contact us at customercare@orhp.com

First date of service was 03/17/2023. Allstate locksmith never showed up 4 or 5 subsequent appointments schedule by them and still no show. Still being billed $85.00 for non service

Here is a list of what they are flat out guilty in my situation: Elder Abuse in Real Estate Transactions Under 2000 Revisions of Elder Abuse Act. Elder Abuse Claim not subject to MICRA. Aiding and Abetting a criminal that they sent out to repair items in my home (instead they vandalized it). False and misleading advertising. Deliberately scamming customers. Knowingly sending out "workers" without licenses/permits/insurance for jobs over $500.00. Breach of contract. Breach of good faith and fair dealiongs. Violation of Ca Civil Code 1710 (3) and Ca Business and Professional Code 17200. Deceptive Trade Practices. Violation of Consumer Legal Remedies Act. How is that for a list!

I bought my house on July 1, 2014 and September 2014 the water-line from my house to main line has cracked underneath. I contacted Old Republic Home Warranty and they sent a plumber to do a visual check. The plumber contacted them back saying that it will cost around $4, 000 to $6, 000 to do a repair. The Old Republic refused to pay for the repair and I the situation was an emergency. I had to contact a different plumbing company to do the repair. It cost $4500.00. The Old Republic refused to refund my money back and they offered me $250 as a gift. They charged me $80 for co-payment. I refused to pay the $80, now they sent it to the collection agency. Another problem in my house on November was the bathtub leaked. I contacted the Old Republic again and they refused to pay for the repair. Can someone give me an opinion on this? All the real estate and title company should review all the complaint and stop selling Old Republic Home Warranty to new buyers.

We have seriously had awesome experiences with Old Republic. We bought our house four years ago and every time we have had to call them out they have repaired the item in quesiton. Every year the plan has paid for itself (except for this year, I don't think we have had to use it - but the piece of mind it gives is worth $700 per year). I just renewed for the 5th year. When you have a 60 year old house plans like this one help you sleep a little better at night :)

The ###ing ORHP plan will not cover any thing if you bougt a hous. Each time you called them you had to pay $60 deductible and they would tell you the problem was existed before yo bought insurance from ORHP, so the problem was not covered by the ###ing ORHP plan and they would not repair for you.

Well what was the outcome? MY daughter is having the same issue only they have told her she has to pay the deductible each time the new repairman comes out AND that she had to pay to have the until cleaned which cost her $300 over and above the deductible and it's still not working, yet another part is being ordered, a true rip off, i am calling the better business bureau.

I wish I would have found this site before selecting Old Republic.. Although I know some of these stories are frustrating.. Mine is really unbelievable.. First of all, I work for a large corporation, one of the companies under the umbrella is a Warranty company. I say this to make sure you understand, I fully understand what "comprehensive coverage" means..
4 weeks ago, we called Old Republic when our downstairs heating unit quit working.. We were concerned because it was 2 days before a winter storm was going to hit. After waiting on hold when calling in for 34 minutes, the claims specialist said they would send a company out to fix the heating unit. When he arrived, in about 30 minutes, he proudly exclaimed, "Fixed it.." When we asked what the issue was, he tried to dance around a bit with the details but was very happy that it was working and went on his way.. 45 minutes after he left, it stopped again... We called the repairman back and he said we had to call Old Republic again to open another ticket.. So, we did just that... Another 30 minutes on hold before they answered and said they would send them back out.. Over the next 2 days, this happened 2 more times...same thing.. new blower moter put in, unit worked 30 minutes and shut down again.. new igniter, unit worked 30 minutes and shut down again. (they said new, but being in the industry, I realized it was "like-kind" parts most likely. Regardless, the first winter storm hit and our lower level dropped to 48 degrees in our home. Guess what, repairman couldn't come out to look at it again for his 4th visit of the week because, "Mr. Brady, there's a winter storm going on and we can't get out in this stuff" So, my family gets to freeze thru the storm.. I went and bought 200 dollars worth of firewood to ensure we had heat in the living room at least.. Storm passes, repairman comes back 2 days later... Keep in mind, we are now a week into no heat and through the 1st of 3 winter storm warnings that would hit our city in a 3 week period! When the repairman came back after storm 1, he said, "I'm a great mechanic and I just can't figure it out. You'll have to call Old Republic and have them send a different company" WOW... so... calmly, we did just that. This new company sends a repairman who tinkers with it for 10 minutes, gets it to work and says, "I'll be in your area all day, so if it stops again, call me and I'll come back by." Sure enough, an hour later, it stops again, so we call the repairman.. He says, "I used sandpaper on the igniter due to some corrosion and thought that was the issue" (now, wouldn't the "master mechanic who first came out to fix it" have noticed that? ESPECIALLY since the first guy reportedly 'replaced the igniter'... hmmm.. Anyway, the second repair company mechanic says, "I'm going to order some parts but due to the winter storm coming tonight, it may take a few days to get here.." Thats right, my family was about to endure the 2nd winter storm in the city with no heat... so...storm hits, family freezes again... Storm goes thru in 2 days and no call from anyone.. We call back in and are told, "The part isn't in yet, I could tell you it will be here tomorrow but you'll just be mad at me if it doesn't make it in.." Wow again... So...2 days later, Winter storm 3 hits the city...I went out and bought several space heaters just to ensure our families safety due to the temperatures in our home.. 3rd storm passes, repairman comes out today and is here literally 5 minutes and rings the doorbell and says, "you'll never guess what... we ordered the wrong part".. Ohhh... don't worry, it gets better.. Old Republic calls me a few hours after the guy leaves and says, "Mr. Brady, I received your email and wanted to call. I am sorry for your troubles but I see that the repairman is there today and the problem is resolved".. I about died laughing... I told him my wife was on the other line with the repairman and they ordered the wrong part, to which he replied, "well, our systems don't update until the end of the day".. What? You just told me 30 seconds earlier, "I see the problem has been resolved"... WOW again... so..the guy says, "I'll call the repair company and follow up on this personally".. that was noon today and still no call from the Old Republic guy... however, the repairman called and said, "good news, the actual part you needed is in Nashville and I'll go pick it up and be back in an hour"... (Im about to die because I realize if they had ordered the right part originally, I wouldn't have had to endure winter storm number 3) Repairman comes back, installs a "control panel" and it fires up and works for a whole hour... and then.. shuts down again.. We call Old Republic and they say, "We'll send a different company out tomorrow"... Holy Cow... 3 companies, all these parts and STILL, we have the same original issue, heater wont work... I realize that the repair companies are a majority of the blame here but Old Republic bears the ultimate responsibility to take care of their policy holders.. We are 2 1/2 weeks into the original claim of "heater not working." We have weathered 3 winter storms during these 2 1/2 weeks with NO HEAT... Not a single offering of a different solution from Old Republic. The good news is that one of our new clients is our new Governer whom I will be having dinner with in early March... I am nearly fluent in the Insurance Commissions regulations in our State as I sat on the Insurance Commission Board 3 years ago... I have remained very calm when trying to resolve this issue with Old Republic but after all of this, my patience has worn as thin as thin can be.. I am not a sue happy person... I think frivolous lawsuits are an issue overall in our society, but if this issue isn't resolved in the next week, I'm about to take this to a whole new level..
Could I go out and buy a new heating unit.. sure.. I make a great income as a Sr. Executive with my company, but I PURCHASED A WARRANTY FOR THESE TYPES OF ISSUES and will not bend.. I will spend $10 grand on ads in every metro city classified in the country to gather others who have had similar issues.. I will spend the money to research the best consumer advocacy attorney in the country who I believe would be able to find grounds for class action..but... I remain calm in the hopes that the issue is remedied.. If the next repair company they send tells me "I fixed it" only to leave and have the issue resurface in an hour...then...it becomes personal and no longer professional... I left the gentleman listed above a voicemail this evening as it seemed to be a "ray of light" to have someones actual contact info with the company...Whether he's a Claims Manager, or works in the legal department... at least I hope to be speaking with someone in the next 24 hrs that isn't answering a phone bank and reading from a script.. I'll repost tomorrow after talking with him and let you know if Old Republic, once a Sr. Manager is involved, stands by their policy or not.. I am holding out faith that they will...

I have a heater that quit working. The technician has been out 3 times now, requiring time off from work and NO HEAT over Thanksgiving weekend while having a housefull of company! One part was replaced, and now another. The service technician is recommending a new unit but Old Republic wants him to go out again! For what? The guy is f*'ing stumped! I am pissed.

These complaints are entertaining, someone should do a show about them, hilarious...

"Don't be shocked and surprised when something is not covered when the plan says that its not."

Do ya think?

I think that all of your complaints are completly irrational. The orhp plan is very specific about whats covered and whats not. Do you even know what comprehensive means? This means that there is no hidden fine print, everything you need to know about this coverage is listed in black and white, If you dont have a copy of your plan, Its real simple to call them and request one. Dont be shocked and surprised when something is not covered when the plan says that its not. Just read the ###ing plan, you ###s, and there shouldnt be any problems. I can imagine the people who work for the company who have to deal with dummies who cant read.