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CB Office Space and Supplies Office Depot 5111 Greenville Ave., Dallas, TX, 75206, US
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Office Depot
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Office Depot

5111 Greenville Ave., Dallas, TX, 75206, US
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1 complaint
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Website
www.officedepot.com
Phone number
+1 (214) 365-9840
Category
Office Space and Supplies
Working hours
Mon
8:00 am - 9:00 pm
Tue
8:00 am - 9:00 pm
Wed
8:00 am - 9:00 pm
Thu
8:00 am - 9:00 pm
Fri
8:00 am - 9:00 pm
Sat
9:00 am - 9:00 pm
Sun
10:00 am - 6:00 pm

Office Depot reviews and complaints 1

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M
3:13 pm EDT

Office Depot - hp color laserjet pro printer #mfo-m477fnw

CUSTOMER: MARY A. KENNEDY
ADDRES: 8218 WESTROCK DRIVE DALLAS, TEXAS 75243

PHONE: [protected]
E-MAIL: [protected]@aol.com

I am an educator in the Dallas ISD. I purchased the above listed printer and an ALL IN ONE DESKTOP COMPUTER as well as 2-year warranty packages for both items in September, 2017 from the above listed store. The printer stopped working and needed repairs 8 months ago. I called the store I purchased it from because my receipts were lost when transferring items to another school. I was told by the manager to contact the regional office for my receipts in order to have repairs made or printer replaced. I have been given the run-around for the past 8 months!
I have been placed on hold for an hour with the representative checking every 15 minutes or so to see if I was still holding. I have made at least 15 calls trying to resolve this matter! Each time, I have been promised "call-backs" that never happened. This is ridiculous! I really believe this company is actually trying to use stalling tactics untill my purchased warranties expire in September 2019. I called my bank to have them forward my receipt for proof of purchase from my bank card this morning. I am also forwarding this complaint to the following agencies:

Federal Consumer Protection Bureau
Attorney General's Office
Better Business Bureau

I need this matter resolved and the computer replaced BEFORE my summer vacation is over and I return to my job.

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