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3.2 357 Reviews

Office Depot Complaints Summary

191 Resolved
166 Unresolved
Our verdict: While Office Depot has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Office Depot reviews & complaints 357

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5:40 pm EDT
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Office Depot Gift Cards

Been trying to find out how to resolve a problem with balances on two gift cards. Balances show 0 on both. History shows different. There is a balance since neither card shows being fully redeemed. Cannot justify 0 balance when reviewing past orders. Been told after numerous calls today that Customer service can do an inquiry on the cards. Not the case they just pass you onto another dept. I have called the following numbers these past two days:

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]

I would like to know when using account history what Approved/Unknown means vs Approved/Redemption means in regards to card balance. Also what Approved/Redemption 0 means. Finally who can I call and look into this matter.

Thank You

Karl Klotz

[protected]@yahoo.com

Desired outcome: Explanation of 0 balance on my gift cards.

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Office Depot Ink cartridge returns

Every time I turn in ink cartridges, your policy changes. I have lost a bit of $ that way. So frustrating. Today I took a couple cartridges in, to find that the policy has changed. Turned 3 in 3 days ago, also. I was informed I needed to purchase at least $10. in product. So, I grabbed some A2 envelopes & headed to check out. He had no clue when my 3 prior 'turn ins' would be available. Honestly.

Desired outcome: HA~I'd like the $ from all the cartidges I have been messed out of ~~

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10:30 pm EDT
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Office Depot Employees John Prichett and Kevin [protected]@ Office Depot 3308; Daphne AL

On Wednesday, March 30th I visited Office Depot #3308 in Daphne Alabama. I walked in to exchange an Epson ink cartridge. Kevin Whitehurst refused to allow me to talk to the manager and also blocked my path. He also said, "It ain't no way we can look up a receipt." I told him that Office Depot can look up the receipt from my phone number and another young lady in the store did access my receipt for me. At this point the general manager told me to retrieve the additional three cartridges and he would be glad to exchange them.

Upon my return with all four cartridges, the manager had left for the day and John Prichett took it upon himself to not only refuse to help me, he yelled at me in front of customers and humiliated me by throwing the ink cartridges back to me and telling me repeatedly I don't care, and the manager is not coming back until tomorrow.

Considering I am employed at two universities and we often have bids with Office Depot, having a disgruntled and humiliated professor is not very cost effective considering the number of individuals that network within academia.

Desired outcome: The employees John Pritrchett and Kevin Whitehurst should be repremanded and required to attend inservice(s) on customer relations.

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2:29 pm EDT
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Office Depot Trying to fix their error at customer's expense

Completely ridiculous! I ordered 4 items, received 3 correct and one incorrect. Called 1800 to ask what to do in these situations. They treat this as a "return" meaning I was to print labels and drop the package off, etc. I also had to place new order - only this time no rewards could be applied (all used on the original order) and wanted to charge me "small handling fee" ($9) for ordering only one item. Of course, I cancelled it all. Instead of fixing their error, they tried to make additional dollar out of the situation! WOW! This company is RIDICULOUS!

Desired outcome: Nothing - I am not shopping at this company again

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Office Depot Not receiving my delivery order #[protected]-001

I bought a $331.69 chair. I waited 9 hours for the delivery. They never showed up. I called customer service to find out what happened. The rep spoke with the delivery driver, and she said he told her "HE RAN OUT OF TIME" and he'll bring it tomorrow. If you're a delivery driver, how can you run out of time when you still have a delivery to make? So, everyone else's delivery is more important than mine? I paid $331.69 for a chair. I could've gone anywhere else to get a chair, maybe found one less expensive, but I chose Office Max. So tomorrow I have to miss work and wait for my delivery... again! I've been a customer of Office Max for years, but this has destroyed my faith in being a loyal customer.

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3:27 pm EST
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Office Depot Sales people in Martinsburg, WV store

I went into your Martinsburg, WV store on 2/27/2022 wanting to purchase a scanner that your website listed as "in stock" at this location. While there were demo units on the shelf, there were no apparent units in stock on the shelves.

I searched surrounding shelves for the product and when I could not find it, I approached three sales associates lounging on office furniture demos and asked for some assistance.

I showed an associate the unit I was interested in and asked her to see if they had one in back. She scanned the sku and told me there were none in stock. I told her the website said there were units ready to pickup today. She replied that the website was wrong, and that I would be better off ordering online or going to the local Bestbuy! Thanks for the honesty, I won't bother going to that store again.

Desired outcome: Just an FYI incase you wonder why sales are down at this store.

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11:21 am EST

Office Depot Delivery

I'm not understanding how this company does not do more to accommodate their customers when delivering items. This company showed up a day early to drop off items to an office, that wasn't expecting them. The item was undelivered because no one at the office was aware the items would be delivered today. The window drop off time is too broad. 9-5pm...? Even American Furniture Warehouse gives a better window time than that. Not to mention there was NO COMMUNICATION for this delivery. NONE WHATSOEVER! Speaking to customer service, they were of no help! These people could do their jobs more efficiently via communication, but they refuse to. I will never be using Office Depot in the future!

Desired outcome: Change how you all communicate with customers for delivery. Start giving more accurate delivery dates. Provide a window time for your customer. Keep your customers in the loop for delivery process.

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Office Depot insensitive employee

While purchasing items today (2/27/2022. 4"02 p.m.) at Office Depot/ Office Max at 5111 Greenville Ave, Dallas, TX, I asked Jim, a salesperson, to please wear his mask which was draped over his chin. He refused to do so.

I do hope Office Depot/Max will do everything possible to keep its customers safe. If a client feels unsafe with an employee who refuses to wear a mask properly and will not make this small gesture for a customer, what message is that sending?

You never know who is going through cancer treatment or has a weakened immune system. In addition to giving clients receipts, give us respect.

Desired outcome: I would like to know that this situation has been addressed, and the employee Jim knows he treated a client as unimportant and invisible.

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3:42 pm EST
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Office Depot Missing a Ink Cartridge in my order

Customer# [protected]

Order Number: [protected]-1

I ordered 2 cartridges 1 black and 1 color. I only received the color cartridge. I called and ask they ship me the Black Cartridge. I was told I would have to get a refund and wait 7-10 days for my money. I would need to reorder and pay again now if I wanted it now. WHAT!

I am unable to do that and I need this cartridge.

I asked to speak to a supervisor but I was told he was to busy and would tell me the same thing anyway. WOW!

If this the way you do business I will not be ordering from you anymore.

Horrible Horrible customer service.

Desired outcome: Send me a black cartridge now.

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Office Depot Office Depot store #2597 - Manager's bad attitude.

Date: 2/11/22

To: Senior Manager in Tampa Bay area including:

Office Depot store #2597, Palm Harbor

33650 US HIGHWAY 19 N

Palm Harbor, FL 34684

RE: Store Manager – attitude

I’m contacting you regarding an interaction at the Palm Harbor store #2597 on Monday 2/07/22 around 10 am. I waited several days to see if I felt the issue warranted my time to send this message. As I learned through years of managing teams of sales and customer service personnel; “For every 1 person that complains there are likely to be 9 more that don’t say a thing.”. With that in mind I’m sending this for your consideration.

I am WAS a loyal customer at this store for several years. I frequently have print jobs that require special paper, tri-cut, or trifold. It has been a longstanding practice to present the job on a thumb drive to the person at the print center, and shop for supplies while I waited for it to be processed.

On Monday morning I did not see anyone else in the store except the tall, bearded person at the print center. Perhaps you have security video of the interaction, but in the event you don’t, here is my recollection. When I approached the counter, he did not acknowledge my presence and after an awkward moment of silence slowly raised his eyes to look at me and said: “Is there something I can do for you?”. I attempted to give him the thumb drive and opened a folder with hard copies of the documents and post it instructions for printing and processing. His response: “You’ll have to come back later”. I told him I can wait (which I normally do). He said: “No…it will be late this afternoon”.

At this point it was not a matter of policy or timing, but very much a matter of attitude. He clearly struck a “You’re-Not-The-Boss-Of-Me” posture. I told him that I had a long history of waiting for jobs to be completed, and he said he “won’t do that”. When I showed him my Store Card and asked if being a loyal customer counted for anything, he boasted “I am the manager here and you can’t just jump the queue”. Again, that’s all fine – it wasn’t the words it was his attitude. He then told me: “You can’t come in here demanding things, telling me what to do, and waiving your card around.”. I pointed out that I didn’t demand anything, I simply requested the same service I always have experienced, to which he replied “Have a nice day” as I walked away.

I went down the street to your competitor and got the job done right away. They have an expediting service when you pay a premium and they slot your job up in the queue. I would have happily done that at your store, but instead I was offered “My way or the highway” by a young manager that relished his “authority”, forgot who pays his salary, and confused his mission to serve the customer. I realize it is a difficult time to hire good help, but we better. One last time… it wasn’t the message; it was the attitude.

Best of luck,

Andrew Schramek

Store Purchasing Card Account #[protected].

Desired outcome: Hire a new manager for my local store.

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Mr. Helpful
Los Angeles, US
Feb 11, 2022 12:30 pm EST

Well written.

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3:26 pm EST
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Office Depot Customer Service

10 Feb at 1:15 pm. I called to inquire if I can send a package via FedEx through Office Depot and if they can pack my item because I didn’t have a box. The guy on the phone said yes. I went in and spoke to a lady and I advised I wanted to send a box via FedEx and that you all would pack it. The lady said, “I don’t know what you are talking about!” I repeated it again. The lady tells me, “Psst…This isn’t FedEx you pack. You pack it yourself. I will take you to where the boxes are so you can do it.” I was infuriated because her tone and condescending attitude was completely unnecessary and unprofessional. I told the manager but all he told me was sorry and nothing else. The guy who originally told me the answer fully apologized which I appreciate.

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Office Depot Lenovo® ideapad 3i laptop, 17.3" screen - item #3614633

I bought the above item Nov 2021. Juan was the tech. I picked up the product in store for extra. Staples/best buy ship to store for free if above $50. My computer was $540 + ship to store charge. He is aware I am permanently disabled as he saw me in store.
One phone he told I could buy MS/office 365 for $150 for 5 units w/no yearly subscription. But @ store, he said it is for 1 unit only. After I didn't buy the office 365, he dropped my computer hard vertically into its case. I let it go thinking typical salesman!
Then now I am trying to buy Item #7386906 - HP DeskJet Plus 4140 Wireless Color Inkjet All-in-One Printer. When I called the store I got Juan again. He said I have to buy something or he will charge me for the conversation. I mentioned the Nov 2021 purchase and my plan to purchase the printer. I had some questions about the printer and when I continued, he raised the charge for conversation again. He then hanged up on me.
So what should I say - sales pitch, lies, rude and I am buying the same printer form best buy

Desired outcome: I like the printer free of charge. respond to my email [protected]@yahoo.com

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Update by svazha
Jan 27, 2022 11:21 am EST

Sorry Teasha,
I can see the case number now
I will send my complaint to customer relation

Update by svazha
Jan 27, 2022 11:16 am EST

Ms. Teasha
1) Where is the case number you mentioned in your e-mail?
2) bottom of your e-mail, there is a reference # says it is "protected". So i am not able to see. Please give me the case/reference number.

Thank you
Shibu Vazha

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Office Depot My order

I purchased a desk chair from Office Depot online January 7, 2022. I used pay pal for the payment which showed on my bank statement for that date. Today, Jan11, 2022, I checked online and nothing showed about that purchase. I called and spoke to a female who checked, and she stated that there was no listing of my purchase. I told her that the money, $186.05, was taken out of my bank account listing Office Depot. She said there was nothing she could do. I went to my bank and a representative initialized the paperwork and also told me to contact pay pal, which I did, and they are handling it on their end.
After that I logged on to Best Buy and found the same chair with free shipping. It cost me$145.56, a big savings over Office Depot and I would have never known about the savings if Office Depot hadn't have messed up the order. I started the day feeling unlucky, but not now.

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Office Depot Computer monitor

I ordered a computer monitor on 1/4/2022 and I realized within a few minutes that I had ordered the wrong one. I immediately called back and was told there was no way to cancel the ordered because of shipment status. I am sure this was not shipped this fast. The first representative named Fpacia I spoke with was rude and left me on hold for over an hour which was a real hardship because I am disabled. Then her supervisor got on the phone after the long wait time and said she could not cancel the order and hung up on me. I called customer service back only to get another representative Richard who told me the same thing as the previous ones had told me. I am forced to keep something I cannot use. Please help me if you can. The order number is [protected]. I can be contacted by email at [protected]@aol.com Thanks so much. Beverly Ward

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Office Depot Very Poor Customer Service and Delivery Service

I ordered the Saunders Heritage Hill 65" Double Pedestal Desk on Dec 9, 2021. Order # [protected]-001. We received a scheduled delivery on Dec 23 from 2:30 PM - 4:30 PM; another text stated that by 5:12 PM. We waited, but the delivery didn't arrive. We checked the Office Depot delivery tracker @ 5:31 PM, and it said, "Order Refused by Consignee."
 According to the Office Depot delivery service company, "Ryder Ever Better, " on Dec 27, the delivery driver drove to the closed military gate and didn't pursuit further delivery on Dec 23.
 Fact: On Dec 23, the delivery truck has never entered the base, did not meet with a customer, and created a false customer statement of "refuse the delivery."
 Office Depot continues to schedule deliveries, provided not working delivery tracking links, and no deliveries (Dec 27, Dec 29, and Dec 30, 2021). Also, the Office Depot customer service continued to state that they cannot contact and refuse to call the third-party delivery service to check on the delivery status and suggested customers go to the nearest Office Depot located 38 miles away to pick up and carry a heavy full-scale 65" desk. Finally canceled customer order without contacting the customer on Dec 30, 2021. Both Office Depot and Ryder Ever Better (delivery service) customer services blame each other for dropping the ball.
 Since Office Depot was not willing to reach their third party delivery service, Ryder Ever Better, we contacted them ourselves, case file # [protected] created, and spoke with representative "Renzo" on Dec 27, who claimed that "They are staying away from delivery to the military base."
 This claim contradicts our recent Office Depot ordered the Realspace® Magellan 59 "W L-Shape Corner Desk (order [protected]-001) on Nov 27, 2021, and received it on Dec 8, 2021, at my residence in the military base.
• After many calls to Office Depot and its third party delivery service with negative results and failure to receive the ordered item delivered as a "Christmas" present for our family members, Office Depot didn't resolve the delivery issue, no attempt to find a delivery solution instead of canceling without contacting customer, and no information online regarding "NOT delivery to the military base" when purchase. It is misleading customers. It is an eye-opener to us. I will rethink doing business with Office Depot and Ryder Ever Better.

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Office Depot unethical behavior by manager on duty

12/30/21 i was there to mail out ups box. manager on duty was already upset
about something. wasn't helpful at all. at Muskogee Oklahoma store they have 2 lanes at ups. drop off first she told me come down here. i said where
she responded where I'm standing. she was standing on other side of lane so picked up box and went up there
then she gave me paper and told to fill out information, so I asked for pen. pen was right on table. she told me go on another counter where there is pen. I said wow you can't give that pen which right there on counter. and all of sudden she snaps and told me we have table there and there is pen I said okey... when I told her whatever information you want me right on paper its already on box. she informed me I want you fill out paper what I have given to you. I said are trying to be racist or what. she said bye have a great day. I said okey and told her that mem. you need to learn how to talk to customer. and while I was walking out, she said have a nice day bye. I turned around and told her mem. you need save your smile for someone who really needed. this was very rude and Unethical work in customer service she needed better training before hiring her for manager position which don't even deserve

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Update by RajGandhi
Dec 30, 2021 6:58 pm EST

Poor customer service. wow by manager on duty..shocking

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Office Depot Print order

I ordered TWO copies of a print.
Picked up the order.
Drove home.
Looked to find ONE print.
Called the store 333 N 50th Lincoln NE
Told them to credit back the ONE print not delivered
Said I'd have to 'return to the store' to do that.
Whole point of wanting money back was so I would NOT have to drive across town again, for a 52 cent print, either to be replaced or credited.

Check every order BEFORE leaving the store, since
Monkeys are working there.

Desired outcome: Credit my card for the missing print.

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Office Depot Realspace® magellan 59"w manager's desk purchased from office depot

On 12/14/2021 I purchased online the desk from Office Depot.
The site promised (and same day in store I checked with cashier) two (2) days for delivery.
On 12/16/2021, 2 days after I placed an order and paid $257.99 full amount, I called guys to take off my existing old desk and, of course, paid for their work.
On 12/17/2021 I chatted with the Office Depot customer service and figured out that I have to call delivery company that I did right away and they told me that my desk will arrive on 12/27/2021, means two (2) weeks instead of 2 days from the date of purchase.
I escalated that issue to the customer service supervisor, Kelly, who offered me $60.00 compensation for that issue.
Here is the conversation about it:
"I am so sorry I can offer up to $60"
"well, I'll accept the $60"
During the conversation I've got explanation that I can't cancel that purchase and the desk has to be delivered to my house.
On 12/17/2021 after conversation with customer service I went to the store in Northbrook, IL and purchased the same desk for $248.51.
On 12/27/2021 the ordered on-line desk arrived and I went to the store and returned it. My refund was $196.19 and cashier gave me printed information that I already got refund in amount of $60 (even though it was "compensation" and not "refund")
On 12/27/2021 I made call to customer service and we chatted with representative until I requested to escalate the conversation. "My name is Steven Smith." was the supervisor's introduction.
Long time took me to explain that even with "generous" refund in amount of $196.19, the Office Depot still owe me $1.80 ($257.99 - $60 - $196.19) and after awhile he agreed that that amount has to be returned to me.
I requested escalation of my conversation just because he didn't accept that "compensation" in amount of $60 for "sloppy" service provided by Office Depot has to be returned to me as well.
The answer that I've got was: "Eduard, I am the only manager available here." without providing an answer on question "Where is the"here"?"
He told me that if I returned the desk purchased online I have no rights to be "compensated" by $60.00 even though I told him that I purchased the same desk from the store and can provide the purchase #.
Bottom line, I expect to be compensated in amount of $60 that was suggested by supervisor Kelly and accepted by me on 12/17/2021 because of broken promises of the two (2) days delivery of the purchased desk.
I can provide all records from both chat sessions upon request.

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j12j
Garner, US
Jan 10, 2022 8:46 pm EST
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I went into a local store on 12/31/2021 and sat in every office chair they had at least twice. Finally settled on a Realspace Ampresso Bonded Leather Big and Tall High Back Chair. It was very expensive but it felt great. Sadly I was told it was not in stock, would be ordered and delivered to my house by 1/4-order number [protected]-001. I did not receive the chair on 1/4 but did receive a ship notice email. The tracking number indicates that a label has been printed but nothing else. I have made numerous attempts to get this resolved. I called the local store but was referred to the 1800 number. Customer service just tells you they are sorry and the carrier (UPS) is responsible and they will escalate to a higher resolution team and I will receive an update within 24 hours-but they don't get back to me. I chatted with UPS and they say they don't even have the chair in their possession yet and to check with Office Max shipping dept. It is now 1/10/22 and I have gotten nowhere with this. Seller blames carrier. Carrier blames the store. And no one really seems to care. If and when I ever get my chair, I surely don't anticipate walking into this store ever again. The same exact chair is for sale on Amazon and I wish I had seen it there first.

B
B
B A Blumenthal
, US
Dec 30, 2021 2:58 pm EST

Buyer beware. They don't care at all, do they?

C
C
customer.relations@officedepot.com
, US
Dec 30, 2021 2:50 pm EST

Dear Mr. Gershkovich,

Thank you for choosing Office Depot. I had the opportunity to review your complaint and fully understand
you took back the desk to store 3371 below and was refunded $196.19. However, you spent a total of $257.99.
When the agent credited you the $60.00 it effected the overall credit amount as it pulled from the
original amount spent on the card. Therefore, when the agent at the store went to credit you the amount back
it shows $196.19 available for credit. Nevertheless, we have issued you a full refund for $257.99 which consist
of the 3 credits 196.19, 60.00, 1.80. Now we still owe you the $60 for accommodation and service failure. Would
you be willing to accept a $75.00 Office Depot gift card that I can have emailed to you within 24-48 hours and
you can use online or inside any Office Depot store. Or a check for $60 which will take several weeks but if you
choose this option it's fine as well. If you choose the check option please provide me a full name, full address to have mailed
phone number and advise if you have a middle initial. If you choose the gift card, I will submit to have emailed to you.

Office Depot 3371
134 S. WAUKEGAN ROAD
DEERFIELD, IL 60015

Robert Brown

Executive Customer Relations | Office Depot

6600 North Military Trail | Boca Raton, FL 33496 - C302B
Tel: 561.430.2308 | robert.brown2@officedepot.com

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Office Depot Overcharging, replacement issues, and negligent delivery causing damages

1st I ordered 2, RSP110 gaming chairs and paid 359.98. I ordered 2, to give them to my children at Christmas. As a disabled vet, I had to wait for assistance to open them. Between medical issues and the hectic schedule, I waited until it was time to wrap the presents as it seemed logical. To my despair, I found only one chair was what I paid for, the other was a cheap office chair not an official respawn gaming chair. As a disabled vet, I do not have a lot of money and saved for these presents. I called the office depot representative on 12/19 and explained the circumstance and she said they will pick up the office chair and get the right chair out to me before Christmas with no worries. I made sure I informed her that I am a 100% disabled vet, so she understood my circumstances may limit my availability. She stated that I will receive a call in the morning. The next morning 12/20 I received an email notifying me they will come to pick up the office chair on 12/21. No calls came. No one asked if I was available or if I could move the chair to where it needed to be, or anything. No considerations were taken for my disability. On top, of that, I was notified I am being refunded 179.99 but nothing about the shipment of the new chair I was told would make it by Christmas. So, I then called again. I spoke to another representative that said I could reorder the chair, but I will pay 192.59 yet I am only being credited for the 179.99. This does not seem fair. Even after everything, you would think if they are not going to discount it, they would at least match the amount. I feel like because of my circumstance and disability I am being taken advantage of. I was told the chair is set to come on December 30th but she will expedite the shipping so I can get it by Christmas, and I will receive an email in the morning. I have not yet received an email. I am still waiting and may have to call again. Instead, I have paid for 2 chairs plus some, to only have 1 chair for my children to open to Christmas. I was forced to choose between medical or staying home to return the chair that I did offer to bring by the store and was told could not. Note my hubby, who is a working man could drop it by on the way to or way home from work. Yet, I do not even know the time of who is coming today or when I can do certain things that are necessary for my health. For I fear if I miss the delivery guy, there might be other penalties Office Depot forces upon me. At the same time, we still have the ongoing issue from the order where I ordered a ream of paper for our printer and then the Office Depot driver (actual Office depot, not UPS or FedEx) not even placed but dropped and dragged this box of printer paper across my husband's truck where it left deep scratches ruining the paint job. When he called the delivery driver, she was rude to him and did not care. So how do I know when they take my chair out, they are not going to ruin my vehicle or something else I have no idea about. And if anything like my husband's ordeal, months later still no resolution while his truck is getting worse, waiting on Office Depot, while he has sent multiple pictures of the damage.

Desired outcome: To do what is right,

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6:51 pm EST
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Office Depot #6301832 microsoft office home & student

On 11-18-2021 I purchased Microsoft office Home and Student Item #63018732 - Confirmation Number [protected]. This is for home use on a computer that I just purchased.

The description of this Item (at the time of purchase) said it included Outlook.
I have screen prints from that day showing the text which included Outlook. I could attach this in a separate email if needed. [I notice that Office Depot has since corrected the item description.]

Nevertheless, at the time of purchase Outlook was included. I proceeded with the installation only to discover Outlook was not included. I returned to the Office Depot website where I engaged in a "chat" with Astrid from the customer service staff. She confirmed in my chat that indeed Outlook was included in the item description.

I can live with Office Depot's mistake as long as I do not have to pay a premium for Outlook which would be significant if I had to purchase it separately. That is, I notice you sell another product which includes Outlook along with the other apps (your item 630067). I am willing to pay the difference between the two packages. This seems more than fair. If you agree, please let me know how I can accomplish this.

Desired outcome: Bottom line - I want MS Outlook. I will pay for it, but not with a penalty.

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Office Depot In-depth Review

Website Design and User Experience: The Office Depot website is well-designed and user-friendly, making it easy to navigate and find what you need. The layout is clean and organized, with intuitive menus and search functions that help you quickly locate products and information. The site also loads quickly, ensuring a smooth browsing experience.

Product Range and Availability: Office Depot offers a wide range of products, catering to both personal and business needs. From office supplies and furniture to technology and printing services, they have everything you could possibly require for your workspace. The availability of products is generally good, with most items in stock and ready to ship.

Pricing and Discounts: Office Depot provides competitive pricing on their products, offering good value for money. They frequently run promotions and discounts, making it even more affordable to shop with them. The website also features a price match guarantee, ensuring that you get the best deal possible.

Customer Service and Support: Office Depot excels in customer service and support. Their knowledgeable and friendly staff are always ready to assist you with any queries or concerns. They can be reached through various channels, including phone, email, and live chat. Response times are generally quick, and they go above and beyond to ensure customer satisfaction.

Shipping and Delivery: Office Depot offers reliable shipping and delivery services. They provide multiple shipping options, including standard, expedited, and next-day delivery. The estimated delivery times are accurate, and they provide tracking information so you can easily monitor your package's progress. The packaging is secure, ensuring that your items arrive in excellent condition.

Return and Refund Policy: Office Depot has a fair and hassle-free return and refund policy. If you are not satisfied with your purchase, you can return it within a specified timeframe for a full refund or exchange. The process is straightforward, and they provide clear instructions on how to initiate a return. They also offer free return shipping in most cases.

Quality of Products: Office Depot offers high-quality products from reputable brands. They have strict quality control measures in place to ensure that their products meet or exceed customer expectations. The items are durable, reliable, and built to last, making them a worthwhile investment for your office needs.

Customer Reviews and Ratings: Office Depot has a section on their website dedicated to customer reviews and ratings. This allows you to read feedback from other customers who have purchased the same products. It provides valuable insights and helps you make informed decisions before making a purchase.

Loyalty Programs and Rewards: Office Depot offers a loyalty program called "Office Depot Rewards," which allows you to earn points on qualifying purchases. These points can be redeemed for discounts, gift cards, and other rewards. The program is free to join and provides additional benefits to loyal customers.

Sustainability and Corporate Social Responsibility: Office Depot is committed to sustainability and corporate social responsibility. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient practices. They also support charitable organizations and community initiatives, demonstrating their commitment to giving back.

Overall User Satisfaction and Recommendation: Overall, Office Depot is a reliable and trustworthy online retailer for all your office needs. With their user-friendly website, extensive product range, competitive pricing, excellent customer service, and commitment to sustainability, they provide a positive shopping experience. I highly recommend Office Depot to anyone in need of office supplies, furniture, or technology.

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Contact Office Depot customer service

Phone number

+1 (800) 463-3768

Website

www.officedepot.com

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