The complaint has been investigated and
resolved to the customer's satisfactionResolved Oceania Family Resorts — Rip off
resolved to the customer's satisfaction
I was staying at a very nice oceanfront resort in Myrtle Beach. I received a survey call about my stay and agreed to answer the questions. The representative was named Alexis and was very friendly and nice to me. She offered me a deal to come and listen to the Oceania Resorts timeshare presentation and look at their new resort.
In exchange for my time I was promised $100.00, 2 3 day / 2 night vacations at my choice of many locations, 6 casino passes, and 6 bowling alley passes. I explained that my boyfriend and son, age 2, were with me. Alexis stated this was not a problem. She stated my boyfriend could come as my guest.
So I agreed to go. I was told there was a room they could wait for me while I watched the presentation. We went the next day. I was actually interested in what they had to offer. I love to vacation at the ocean and had been to a timeshare once before several years ago and almost bought then.
We arrived and I sent my boyfriend and son to the 'kids room' to wait. I was asked 2 times if I was living with my boyfriend or if we were engaged. I explained that neither was the case and that it was my decision and my income that would determine what I chose to do.
I went in and after I had been present an hour I was asked to come out to and a woman - TONI COVERT, if that was her correct name, don't confuse her with a lady, told me I was disqualified.
I asked what she was talking about and she said my boyfriend was my fiance and he had not watched the presentation with me. I told her he was not my fiance and we were in no way engaged.
TONI COVERT was extremely rude to me and would not allow me to bring my boyfriend in to question what she was saying. I went outside and talked to him and he told me she had asked him if he was engaged to someone and he told her no he was with me.
I went back inside and asked to speak to the manager. She informed me she was the front desk manager. I asked to speak to her superior and she told me there was no one else I could speak to.
I asked Ms. Covert why she was lying to me and refusing to let me finish the presentation and she said she had the final choice and I had to leave.
Needless to say I did not receive any of their 'offers' and did not even have a chance to consider ownership.
TONI COVERT is one of the rudest, most unprofessional people I have ever had the experience to meet and I have met a lot of professional people in my life as I work for state government in another state.
I would highly recommend you not consider Oceania Resorts after the experience I had with them. They were rude and Ms. Covert the rudest of all. I have never been treated so badly in any of my experiences.
So I am a single mother, was not the president's mother a single mother. Don't sterotype me and expect me not to file a formal compliant. I am surprised this company makes any sales.
OCEANIA RESORTS AND TONI COVERT are a RIP OFF. Don't give them the time of day or your business.
Oh - and my representative in the presentation told us about this website and said their company had no reports, surprise - I found one as soon as I searched. Well, now there are two.
Beware of this RIP OFF.