NWP ServicesCharged gas bill for summer

This review was posted by
a verified customer
Verified customer

I just moved to another apartment in the same complex. So for the older apartment NWP has charged a GAS bill of $278. This bill is for 20 days of March and April and May, 2010. April and May are the hottest months so far in Pittsburgh but they bluntly charged for these months aswell. These guys should be sent to prison. Harassing the residents.


  • Vg
    VG Tenants Mar 16, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Regarding admin fees, imposed by NWP:
    NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
    "In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

    0 Votes
  • Do
    DoctorFacilier Apr 25, 2011

    Unfortunately NWP does not have the ability to stop billing as it is the property requesting the bills being sent out. NWP takes the information the property sends to us and then generate the bill. It is up to the property to check the meters and make sure they are working.

    0 Votes
  • Fa
    Fair Water Billing Jan 17, 2011
    This comment was posted by
    a verified customer
    Verified customer

    If the meter does not work, why is NWP sending a bill? If they are estimating the bill, they are to blame not the property. NWP can stop billing on a meter that does not work. If they did, maybe the property would pay to have a technician replace the meter. Lost revenue will result in action from the property.

    -1 Votes
  • Ut
    Utility Geek Nov 15, 2010

    Your gas bill has nothing to do with NWP, other than it's the company that sends it to you. It's your Apartment community and your local utility district that is charging you this amount, not NWP. NWP only bills on behalf of the property (it's client). If you have a billing discrepancy, it's most likely a faulty meter that your property won't bother to replace or repair, or a billing error by the Utility company. Unfortunately, NWP bears the wrath of angry residents, when the property is to blame.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.