SUBMIT A COMPLAINT

NU Car Rentalsadditional charges at counter

Ki Sep 30, 2019

NU Car Rentals

Our Name: Kim Eng
Location: LAX Westin Hotel
Date: September 22, 2019, 1157hrs; Returned September 29, 2019, 0700hrs with full tank of gas

CF# [protected]-NU

I booked online through a third party, Easy Cars.

I booked for about $130 weeks earlier.

When I reached the counter, I was asked to pay for liability insurance of $195.

This was not clear when I made the booking and when I rented from Fox one week later. Fox did not ask for this extra payment.

I will not rent from NU again if this practice continues.

I plan to file a complaint and post heavily on social media if this is not resolved quickly.

We want a full refund.

Kim Eng
Landy Eng

Sent from my iPad

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