NU Car Rentals reviews & complaints 3
View all 66 complaintsNU Car Rentals - Unauthorized credit card charge
I am writing in regard an unknown charge fee for rental ref number [protected]. I am very upset with this company it’s been the worst car rental experience ever! I just really felt that my money was stolen with hidden and additional fees, after paying additional 144.98 A couple days after I was charged with 43 extra dollars,I never received a call or an email...
Read full review of NU Car RentalsNU Car Rentals - claimed damage on rental car
I returned my rental vehicle on time to the Westin Hotel at LAX. NU claimed there were damages to the car of which I was not aware. They charged my credit card $ 500 and promised to send me details (damage report and estimated cost of repairs) within a couple of days. It is now 2 months later and I have not received anything.
I have called them several times to secure the above information and all I got was voice mail. I have left detailed messages asking for a return call, but once again I have heard nothing.
My insurance company will not reimburse me without that necessary information..
I am being totally ignored and am out $500. How can I get NU to respond?
NU Car Rentals - additional charges at counter
NU Car Rentals
Our Name: Kim Eng
Location: LAX Westin Hotel
Date: September 22, 2019, 1157hrs; Returned September 29, 2019, 0700hrs with full tank of gas
CF# [protected]-NU
I booked online through a third party, Easy Cars.
I booked for about $130 weeks earlier.
When I reached the counter, I was asked to pay for liability insurance of $195.
This was not clear when I made the booking and when I rented from Fox one week later. Fox did not ask for this extra payment.
I will not rent from NU again if this practice continues.
I plan to file a complaint and post heavily on social media if this is not resolved quickly.
We want a full refund.
Kim Eng
Landy Eng
Sent from my iPad
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