Menu
CB Vehicle Rental and Leasing NU Car Rentals 5400 W Century Blvd, Los Angeles, CA, 90045, US
NU Car Rentals company logo
NU Car Rentals
reviews & complaints
NU Car Rentals company logo

NU Car Rentals

5400 W Century Blvd, Los Angeles, CA, 90045, US
Learn how the rating is calculated
3 complaints
File a complaint Write a review
Working hours
Mon
7:00 am - 10:00 pm
Tue
7:00 am - 10:00 pm
Wed
7:00 am - 10:00 pm
Thu
7:00 am - 10:00 pm
Fri
7:00 am - 8:00 pm
Sat
8:00 am - 8:00 pm
Sun
8:00 am - 8:00 pm
ComplaintsBoard
L
10:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

NU Car Rentals - Unauthorized credit card charge

I am writing in regard an unknown charge fee for rental ref number [protected]. I am very upset with this company it’s been the worst car rental experience ever! I just really felt that my money was stolen with hidden and additional fees, after paying additional 144.98 A couple days after I was charged with 43 extra dollars,I never received a call or an email...

Read full review of NU Car Rentals
ComplaintsBoard
H
9:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

NU Car Rentals - claimed damage on rental car

I returned my rental vehicle on time to the Westin Hotel at LAX. NU claimed there were damages to the car of which I was not aware. They charged my credit card $ 500 and promised to send me details (damage report and estimated cost of repairs) within a couple of days. It is now 2 months later and I have not received anything.

I have called them several times to secure the above information and all I got was voice mail. I have left detailed messages asking for a return call, but once again I have heard nothing.

My insurance company will not reimburse me without that necessary information..

I am being totally ignored and am out $500. How can I get NU to respond?

Read full review of NU Car Rentals
Hide full review
ComplaintsBoard
K
8:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

NU Car Rentals - additional charges at counter

NU Car Rentals

Our Name: Kim Eng
Location: LAX Westin Hotel
Date: September 22, 2019, 1157hrs; Returned September 29, 2019, 0700hrs with full tank of gas

CF# [protected]-NU

I booked online through a third party, Easy Cars.

I booked for about $130 weeks earlier.

When I reached the counter, I was asked to pay for liability insurance of $195.

This was not clear when I made the booking and when I rented from Fox one week later. Fox did not ask for this extra payment.

I will not rent from NU again if this practice continues.

I plan to file a complaint and post heavily on social media if this is not resolved quickly.

We want a full refund.

Kim Eng
Landy Eng

Sent from my iPad

Read full review of NU Car Rentals
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.