National Tire & Battery [NTB]
reviews and complaints

lied about needed work then charged extra $334. / now I see there is even a sale which would be an additional 90. less / associate refused to put rotors back on, even though they were fine to have been turned / would not display rotors until after bill was paid although asked 3x / should have been rear brakes with rotors turned (fist time needed) and was charged over 600 which was significantly beyond the 225 initially quoted / once rotors were seen, they were fine to have been turned - used to have a family auto shop & aware of when they need changed vs turned / not happy being lied to and overcharged

First of all I brought my tire in because I had flat. I told him I had purchased my tires there and I had warranty on them . He had me to go back home to get the miles on my car instead of checking to see if the tire was available that was on a Friday june 21 2019 then told me it was in Dallas that it wouldn't be in to that Monday june 24 th I called that morning at 745 am jon the manager told me it probably wouldn't be to 11am he never called to let me know anything so my car been sitting for 4 days without a tire how long it take to get a tire from Dallas? He the manager of the store wasn't helpful at all I will never go back to the waxahachie store.
I called at 5.18 pm he said he forgot june 24th how can make your customers happy like that

June 20 appointment at 230 pm my car was not taken back until 411 pm to have 4 new tires put on and alignment. Finish around 535 pm. Glen Burnie NTB order number [protected]. He said around 2 hour but didnt take car back for 1 hour and 41 mins. I searched him out about 30-45 mins to find out why they havent taken it back. Said an employee didnt show up. Wheno take it off my bill. He said I didnt need it. My toyota service center said I needed on but I said I will get it when I get new tires. Only reason they didnt do it is becau checking out I asked if they did an alignment and he said no and he would have tse there was only one person working on cars when he was working on mine the other employees in garage were filtering out. I didnt see him working steadily on my car. They charged 172.12 for labor just to put on 4 new tires. I bought the road hazard insurance and Im now wishing I didnt because I dont want to have that lousy service and delay. I will not go back to Glen Burnie if I do have an issue with my tires.

On June 1 2019 NTB was responsible for not securing the hood of my vehicle after I received a tire rotation. I left the facility and while driving down the highway, my hood popped open. There were upwards of 5, 500 of damages. Apparently Sedgwick Insurance company covers NTB, however the collision repair shop cannot get ahold of them. Today is June 20th and I haven't heard anything from NTB OR Sedgwick insurance. Oh, by the way I was never reimbursed for paying for a rental that cost me 1056.00 for a week. If you choose to use NTB PLEASE KNOW THEY ARE HORRIBLE IN COVERING DAMAGES THEY ARE RESPONSIBLE FOR!

I went into my local and TB tire dealer because they were advertising buy 3 get 1 free however they didn't have my tires and stock shocking so I decide to upgrade in get other child's with the promise of a $70 rebate which I've been fighting for for months I've tried to do it online I've called the dealership I have spoken to many different people oh that's not mind apartment no that was in the right rebate he didn't have the coupon The run around has been unbelievable

In February 2019, I took my vehicle to NTS on 3144 S Kingshighway Blvd, St. Louis, MO 63139 about my tires. I had previously purchased a tire package from their store and my tires were still under warrantee. Spoke to Ryan one of the store representatives about with my tires.
He looked in their system and at first couldn't find ANY information about my tire purchase. He said, their systems only can go back so far in retrieving information. I told him NO PROBLEM, I have a copy of all my paperwork and would submit him a copy. I asked for their fax # and I would fax the information to them, and that I did. I went home and fax the information and made it Attn to Ryan and waited for a response. After about 3-4 days I went back to NTB but Ryan wasn't at work that day. I called back again a few days later and spoke to Ryan and he said he had the paperwork and he told me that all I would get is $20.00 per credit for my tires. I wasn't agreeing to that. My warrantee clearly stated the warrantee is for mileage and waranteed them for 60, 000 miles. I had my original paperwork when I purchased the tires, and my mileage logged in at 73, 854. The service person Ryan went out to my car and used a device to measure how much tread was still on the tire and he said they all needed to be replaced. Ryan annotated on my warrantee information at the top of the invoice all 4 tires. On that day it was Saturday March 2nd. Nitto tires wasn't open for business and Ryan gave me the number and told me, the customer to call and file the claim. I thought that was really strange, why would the customer have to start the claims process? On Mar 5th 2019, I spoke to representative named Gerald at Nitto tires about filing a claim for my tires to be replaced and explained to him what I had experienced at NTB. Gerald got involved to help me as a customer to contact Ryan on how to start the process as a dealer, and he also verified that the warrantee that I had was indeed a mileage warrantee. Gerald contacted me back, after speaking with Ryan at the NTB on South Kingshighway in St. Louis Mo, and advised me that he gave Ryan information on how to start the process, and that the order should be processed as a mileage warrantee. On May 16th I still hadn't heard anything from Ryan or a supervisor are anyone else from NTB about my tires, so I went to the location again and demanded his supervisor and also a copy of the information that he claimed had been send to Nitto for the tires for my replacement. Wouldn't you know it, The supervisor wasn't there, so he said and he was going to give him my number and have him call me, but he was going to go ahead and order the tires on the next Monday or Tuesday and it should take about 4 business days for them to arrive. The call NEVER HAPPENED.

On March 26, 2019 I took my vehicle for an oil change with Don Brown Chevrolet. While during a routine inspection, they confirmed I needed 4 tires and also the tires that are currently installed, are the wrong tires for my vehicle. My vehicle has 235/70/17 tires installed and the tire label calls for 245/65/17. No one notice that the wrong tires were initially installed on my vehicle the right size, I take my car to NTB for maintenance for tire rotation and other services on a regular basis and no one notice this? And yes those same tires are listed on the original receipt as the tires they installed.
I Confirmed with Gerald at Nitto Tires on June 7, 2019 that there had been no claims processed by NTB for my tires, and he explained, that the only way a claim starts the process is that NTB has to send back to old tires.

It has been almost four months and no one has contacted me about replacing my tires, and to find out that all this time, the tires are also the incorrect size. So now, not only are the tires unsafe because of the wear and tear but also the size of the tire is incorrect for the weight of my vehicle. I would like someone to please contact me immediately about this matter. I would like to have all four of my tires replaced because they are under a mileage warrantee and the mileage hasn't passed warrantee miles and I would like the tires to be the correct tires for my vehicle and most of all I would like this expedited. I'm really disappointed, I have been a loyal and longtime customer with NTB and this is the worse service I have ever experience with ANY car repair shop.

Caroline Bogard
[protected]

arrived on 04/25/2019 @ 4:35pm for my 4:30pm appointment. Wasn't checked in until 4:46pm. I was advised by Brandon that it would take 45 minutes to 1 hour. I said great because I had to pick my daughter up from school at 6pm. I didnt leave there until 6:30pm after checking out at 6:13pm. The process was prolonged because the tech by the name of Stoney (as seen on his uniform name tag) was able to get 3 of the 4 tires on the car, by the time he got to the last tire; the tech stripped the lock key on the tire with the impact wrench. When I left, the TMP alert was on in the car, so I turned around and by the time I arrived back at the location, both Brandon and Stoney had left and it was prior to the noted closing time of 7pm. It was 6:49 when I arrived back. Before leaving, the tech (Stoney) advised me to take my car to BMW for me to purchase another key to have the last tire placed on the car. I went to BMW and they did not have the items needed in stock and the rep at the BMW dealership in the sales dept stated that I needed to contact McGard which is the company that actually makes the product but they are open Mon-Fri 8am-5pm. The next day, my husband and I both called over 10 times total before finally speaking with someone, who advised that his name was "Nigel". After some conversation, "Nigel" advised my husband they would replace the damaged lock key for the car at no charge to me and for me to bring the car back. I was unaware they were open on Sunday, so I took the car back on 04/29/2019 for me to provide the appropriate party with the information from BMW and my husband called prior to my arrival (after I called 4 times with no answer) and he spoke with Greg who advised no one by the name of Nigel worked there and he wasn't aware of anything that was going on. The tech Stoney, attempted again to use the damaged lock key with the impact wrench and was not successful damaging it even further. According to BMW, the impact tool is not to be used on the lock or the lock key on the BMW. Also, upon leaving on 04/29/19, the TMP sensor light was still on in the car and I asked Greg to reset the TMP and he stated that he never did that on a BMW and I should take it to BMW, I told him the sensor was activated since my initial visit which is why I came back and when I did (prior to 7pm) they were already gone (Brandon and Stoney). He said the best he could do is google it, so he did and reset it. Stoney also, took the rim guards off of the tire and did not put them back on. When I asked about it he stated that he has worked at the location for 2 years and has no experience with rim guards on the tire. If I take it anywhere else, they will charge me to take the tires off just to put the rim guards back on the tires.

I took my car to tnb June 3 at 12 :15 and Mr Felipe was giving me a very hard time telling me what he can't do when I been hers 2 times for the same maintenance on my car I had no problem getting my oil change now it's a big problem! He didn't want to ring me up asking another gentleman to ring me up my car supposed to been redy at 5 got back to pick up car at 7 they still have not pulled it in to do my oil change only an oil change and it taking 7 hours to do is saddddd! The gentleman was like Felipe must been moving my ticket to the back cause I told him he couldn't tell me What I can put in my car which I been here more then twice for the same maintenance with no problem! I feel like Felipe was moving my ticket around which is saddddd when I'm a paying customer!🤦🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️😤😤😤😤 And it's 715 and I'm still waiting on my car to be service 🤦🏾‍♀️😤😤😤😤😤

The employees of this store decided to play a practical joke on my stepdaughter when she came to pick up her car today. While the joke may have been at the request of her father who set up the service, they not only displayed poor judgment in indulging him but also displayed poor taste in egging her on to the point of making her feel ashamed and distraught. I had an appointment myself to have 4 new tires installed on my own truck next week (which I have cancelled). Furthermore, NTB was listed as a preferred vendor through our fleet account for over 50 work trucks. A complaint has been filed with our Fleet Service and NTB will now be removed from our list as a result of today's foolish lack of discretion.

Took my 34000 miles Subaru to the NTB Tires and Services in Eldersburg, MD. 15 minutes after I left the shop, my transmission blew up. Prior to the services my car was running fine. The Shop is not taking responsibility for the damage saying as it is a co-incidence and it is a warranty case. They did touch the transmission. The car is totaled. Subaru warranty is denying the case as well. Honesty and responsibility of the management of the shop for faulty services would have been appreciated. Now I filed a complaint with BBB (no response), spoke to the corporate office and the NTB shop multiple times. Nothing is done to this point. NTB Corporate office did not make any action to resolve this issue either. The complaint with Attorney General is filed. Next step is Federal Trade Commission complaint will be filed and I am reaching out to press to bring this case to the Public.
Consumers, be aware!

Millville nj ntb is one of the worse companies and people everywhere here know it, one time several years ago i went in for new tires and the guy told me i needed new shocks was going to cost 1600 on a car 4 years ols took the car to my mechanic and he said that was bull and drove that car for four more years never needing shocks another time i went for an oil change which i will never ever get an oil change there again i will only buy tires there the guy had my brand new camry on the lift and couldnt get the filter off luckily they have windows and im watching this clown taking a sledgehammer and hitting the filter where he could have stripped the threads i went inside the garage and told the mangaer and he said oh that can only happen if he hit it with a hammer which i just watched them do today i set an appointment up online and had to change the date talked to several diffrent people cluelessly telling me that they had to order the tire than the next guy gets on the phone and says they have it he is looking at it and the original guy i called to change the date couldnt find the info and said he had to order the tire and woud call me right back after an hour and fifteen minutes i called again to speak with a guy saying he was the guy i spoke to earlier but i knew it wasnt because the other gut had an accent and he said he had next guy gets on the phone again and says he didnt finally i had enough and started to curse and he acted like a wise guy that didnt care both my daufghters had problems at this business ii called ntb and complained and the girl said to me well what can we do about it like i was going to ask gee you think you can give me at least a discount for the bad people you hire in millville nj I wasnt so i might only try another ntb in a close town but I will never go there again maybe ill go to sears or elsewhere they suck

I haven't been to ntb for a oil change since October of last year, yes I always wait a long time but anyways. I decided to go somewhere else for a oil change because ntb take too long. So at the other place the discover that my dipstick was missing and oil was all over my engine so they informed me to take it back to ntb where I got my last oil change at. So I'm at the ntb store and I explained to the guy about the dipstick he took the keys to go and check it out. Fast forward he told me if they forgot to put the dipstick in my engine will have lock up on me. The he go and get the store manager and he stated because I took my car somewhere else to get my brakes done they could of lost the dipstick. The was very inconsiderate and very unprofessional. The last time I was there it was different workers so if they wasn't there they shouldn't assume I was lying. I WOULD NEVER GO BACK TO NTB .

Just very unprofessional company i show up at my schedule time to get my tires blanaced i guess there balancer went down they send me to another location that location tells me they sprung it on them a 2 hour wait im like no thanks i had an appoinment so i call the original place where I had my appointment at the mangers says u can call another location see if they can get u in fast if not come back here and then we will take one tire at a time somewhere to do the balanace but the wait time will be more then usually I said no thanks and will never return to there place of business every again they have lost a new customer before ibcoukd even be a customer

Took my car in February to get Transmission Kit, Serpentine Belt. Tuesday April 23 I am on my way home. Car starts making a squeaking, grinding noise then my steering wheel locked up on me! Had to go into a parking lot ! Car was overheating battery light came on ! Come to find out my serpentine belt was not properly put on my car ! It was not put on correctly on the grooves at the bottom! I could have lost my life because of their negligence! So here is the kicker! I have to tow my own car to the shop after their negligence caused me to go through this and almost lose my life! Then I have to pay $40 for labor! Are u kidding me! This is very unprofessional and I will never take my car there again! They have no concern for anyone's safety! I am consulting my attorney and I hope that someone will resolve this considering I could have lost my life!

To whom it may concern:

On or about April 15, 2019, I went to the NTB located at 14501 Telegraph Road in Woodbridge, Virginia. I wanted a price for four tires for my RV.
I spoke to Mr. Todd explaining I only wanted tires. No balancing or mounting JUST TIRES. He gave me an estimate of $696.60. The estimate also showed a fee of $12.00.I asked Mr. Todd why was the $12.00 added. he stated he has to charge $12.00 for the disposal of the tire. It was explained that I will mount and dispose of the tires myself. He stated it was the law that he would have to charge even if I dispose of the tires. Needless to say, I purchased tires somewhere else and found them to be cheaper. Just about half.Since I was just getting estimates at the time I asked several other tire dealers about disposal fees. They all said they never heard of anything like that. As a retailer, you may be familiar with the rule of 10.
Regards
Felton Gilliam
Needless to say, you have lost a customer.
I wonder how many others have been told the same.