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Quality of work customer notification of issue - stripped oil plug
On Thursday December 19, 2019 I took my 2008 Honda Accord (mileage 231680) in for a 4 new tires, brakes and oil change. Customer Number on invoice is [protected], order number [protected]. After the work was completed 6 hours later, I was never told there was an issue with the oil plug screw being stripped. So on September 11, 2020 I take the Honda to Honda...
![National Tire & Battery [NTB] - Quality of work customer notification of issue - stripped oil plug](/images/complaint/full/1237295/compl_0qhgejc5iqh019v70mqfnf5lq1_120cfebdce47726ddedfa2c72f3e3e29.jpg "National Tire & Battery [NTB] - Quality of work customer notification of issue - stripped oil plug")
ac issues / diagnostic needed
Made a friday 2pm diagnostic appt. Dropped off car and was told they could only diagnose AC issue, if I wanted them to check ANYThInG else then it would be another full engine diagnosis. I asked bc I am having idle issue as well... yet it would be another 100+. So, just ac being checked, they promised me a call that day.. nothing. 545pm I call back only to...
![National Tire & Battery [NTB] - ac issues / diagnostic needed](/images/complaint/full/1234060/compl_8d0tmd537o79hjgkdmcnu166vc_b2c0c02ef7084d8de90469799abada7f.jpg "National Tire & Battery [NTB] - ac issues / diagnostic needed")
Quality of service
On 8/1, I took my truck to NTB @ 13171 NW fwy, Houston for 2 tires and alignment, got it back with 1 lug missing and 2 lugs loose on right front. On 8/6-8/10 the same NTB did $1850 worth or repairs. I picked up my truck, started for my shop and noticed the engine light was on, called them, never called me back. I sat on the side of the road, in the heat...
![National Tire & Battery [NTB] - Quality of service](/images/complaint/full/1233185/compl_ln0lqu0l31c82duhjfejk02g76_01429f0ae536f65a1be642d4823ac746.jpg "National Tire & Battery [NTB] - Quality of service")
![National Tire & Battery [NTB] - Quality of service](/images/complaint/full/1233185/compl_ln0lqu0l31c82duhjfejk02g76_641d3f118c889291432818f6bdc57bd9.jpg "National Tire & Battery [NTB] - Quality of service")
![National Tire & Battery [NTB] - Quality of service](/images/complaint/full/1233185/compl_ln0lqu0l31c82duhjfejk02g76_39485d3b297716c01e31c877a5e465fc.jpg "National Tire & Battery [NTB] - Quality of service")
Damage to vehicle
My wife brought her car to the NTB location at 9424 Reisterstown Rd., Owings Mills, Md. 21117 on Friday 7/17/2020 for a tire replacement/install. Once work was completed and we went back to location to pick up her car we noticed there was a very deep scratch to the rear bumper on the passenger side. This damage was not there when we dropped off the car a...
Read full review of National Tire & Battery [NTB]Automotive work
I dropped my vehicle off to NTB on Tuesday July 7th to have four tires put on, an oil change, A/C diag, and a starting problem diagnosed. It has now been a week that I have been without a vehicle and depending on my son to take to and from work. The only time the store contacted me was on Thursday the 9th to let me know what was wrong with my vehicle and...
Read full review of National Tire & Battery [NTB]Tires purchased and alignment services
I stopped by and purchased 4 tires for my Cheverolet, Suburban and paid for alignment.In about six months the two front tires were completely worn due to bad workmanship in aligning the tires.Went back to the facility that did the job and they again charged me for the two new tires and alignment.My traction and stabilization lights came up on the dash, I went to the dealership for diagnostic check and after driving the truck I was informed that the alignment is off again.I am back at the NTB facility again and hope the job is done properly this time.I am totally disappointed and hope a resolution is reached or I will be left no other choice but seek legal help.
Thanks and hope to hear back from someone.
Facility is at 9901 Annapolis Road,
Lanham, Maryland.
My name is Victor Metzger
Tele:-[protected]
Email:[protected]@yahoo.com.
Thanks for your attention to this matter.
Victor Metzger
![National Tire & Battery [NTB] - Tires purchased and alignment services](/images/complaint/full/1229858/compl_i1c1bca1c9ic5b37ej8urvmfde_434f1681db9e1e39f19fb2cd75ee199e.jpeg "National Tire & Battery [NTB] - Tires purchased and alignment services")
![National Tire & Battery [NTB] - Tires purchased and alignment services](/images/complaint/full/1229858/compl_i1c1bca1c9ic5b37ej8urvmfde_611c2352a8912a86f9bae4f826e26bd9.jpeg "National Tire & Battery [NTB] - Tires purchased and alignment services")
![National Tire & Battery [NTB] - Tires purchased and alignment services](/images/complaint/full/1229858/compl_i1c1bca1c9ic5b37ej8urvmfde_6a4c7ca353cd9e5d1a584e61fba35ae9.jpeg "National Tire & Battery [NTB] - Tires purchased and alignment services")
![National Tire & Battery [NTB] - Tires purchased and alignment services](/images/complaint/full/1229858/compl_i1c1bca1c9ic5b37ej8urvmfde_c9ecd29e519e2fc532ec5df0e1221c7a.jpeg "National Tire & Battery [NTB] - Tires purchased and alignment services")
Automobile tires
On 9Jul 2020 I spent over $700 on 4 new tires. My vehicle was at NTB all day and when I picked it up one of the tire weights fell off of the right front tire on my way home. I heard something hit the bottom of the truck so I pulled over and found the weight in the middle of the street. I went back to NTB and told the manager. He asked the technician from...
Read full review of National Tire & Battery [NTB]New tiers
On 6/2/2020 I had my tires replaced on my Ford F150 at NTB. I paid $1, 434.04 for this service. On 6/7/2020 I walked out and looked at my front driver side tire. It looked low. All of my tires looked low. The tire pressure ranged between 30 to 33 pounds. The employees did not even get the tire pressure the same. If I didn't notice that how bad would I have...
Read full review of National Tire & Battery [NTB]Not honoring the manufacture warranty
I purchased a set of tires for my daugthers car who is currently in college two and a half hours away for my home. She's 18 no knowledge about cars and had a flat on less than a month and a half tire order# 400036068679purchase date 01/19/20 this incident happened on 3/6/20. I didn't purchase the warranty because this is something currently have with...
![National Tire & Battery [NTB] - Not honoring the manufacture warranty](/images/complaint/full/1217478/compl_ab3ldpogq8llcuat5fjj0iqgao_20d9f8b7842155f9ab7c23f94c8812a8.png "National Tire & Battery [NTB] - Not honoring the manufacture warranty")
![National Tire & Battery [NTB] - Not honoring the manufacture warranty](/images/complaint/full/1217478/compl_ab3ldpogq8llcuat5fjj0iqgao_79e6718441c419733a354a32bb5638cb.png "National Tire & Battery [NTB] - Not honoring the manufacture warranty")
![National Tire & Battery [NTB] - Not honoring the manufacture warranty](/images/complaint/full/1217478/compl_ab3ldpogq8llcuat5fjj0iqgao_ed1b358c2809da2b45100f9c545beaa0.png "National Tire & Battery [NTB] - Not honoring the manufacture warranty")
oil change
Had NTB perform a tire rotation and oil change on my Dodge Charger SRT8 and when I left the shop to get on the highway I notice the engine light wad on. I took a detour and stopped at the closest gas station to check the oil and noticed oil was not registering on the dip stick. I called the shop supervisor to come inspect the car at the gas station and he...
Read full review of National Tire & Battery [NTB]customer service
I made a visit to ntb on december 9, 2019 and was given information regarding new tires. I went home that afternoon and my husband and I agreed to go with cooper tires... With that being said I made sure to call on december 10, at around 7:20am to make an appointment for 3:30pm that same day. I even stated that I would be going with the cooper tires. The...
Read full review of National Tire & Battery [NTB]my suv is leaking oil
Approximately two weeks ago I took my suv in for a routine oil change and every since then it has been leaking oil. I took it back there on 12/9/19 and was told it could have been doing that before I brought it in. If it was it would have been mentioned in the service note for repair and was note plus I did not have oil stains at my house nor at work. Now before I took my truck there nothing was wrong with it.
Read full review of National Tire & Battery [NTB]oil change
On Sunday November 24 I went in for a oil change I was told the screw was striped my car was not leaking oil or had no signs of a oil leak now my vehicle is leaking oil they told me the pan and the screw needed to be replaced and who ever changed the oil before their service had stripped the screw. I have had my vehicle for over six months with no problem until I went to NTB to get oil change
Read full review of National Tire & Battery [NTB]vehicle brakes
No mechanical issues with my vehicle, just brought my vehicle in for a wheel alignment that was under warranty. Upon returning to my vehicle I noticed my brake pedal went down to the floor! Seems ironic after hearing the mechanics state its a slow day. Store Mgr Nicholas Gibes treated me like I'm lying about it, unprofessional attitude. First time I experienced treatment like this at this shop.
Read full review of National Tire & Battery [NTB]service
The work that was done on my car did not fix the problem. They made false charges and never corrected the problem. I want a refund or a lawsuit On February 26, 2019 (Order Number [protected]-ZMCO) I checked my car into NTB in Gastonia NC telling them the issues I was having. Which was the fact that I couldn't get a correct alignment from another repair shop because something was bent on the rear. They did a diagnostic and realized it was my rear lateral arms that needed to be fixed. Okay so they put new lateral arms, brakes and rotors..charged me for a alignment that was never done. (Mind you the guy that worked on my car was fired). After the alignment never happened I blew through 3 sets of tires all which I have pictures for. Nearly crashing into other cars and 18-wheelers on the highway only to find the alignment wasnt done right. SO I took the car back to NTB in Gastonia which a guy named Rigel supposedly worked on my car after hearing the alignment was never done. This time they said I wasn't having issues with Cam Bolts (which happened in September) still didnt get an alignment because he said I needed new tires. While on the way to getting new tires, one tire blew out and my car was stuck in Rock Hill for a while. Once I was able to get my car back to Gastonia I took it back to NTB in Gastonia which was in October, they held my car for three days saying they needed to weld some things back together. When I picked up my car the battery was dead and they put a small tire on my car and said they couldnt give me an alignment. When I drive straight my car steers to the right in order to drive straight I have to hold my steering wheel at an angle. Everything that they did on the car STILL DID NOT HELP THE ORIGINAL PROBLEM (WHICH WAS AN ALIGNMENT) THAT THEY NEVER ACCOMPLISHED. So I took my car back on November 13, 2019 to which the guy states that Rigel no longer works there. (that makes the second person who worked on my car to no longer work there). The person we spoke to at the front desk said there is nothing else they could do for my car. Also decided to give me a receipt with no record of the work that was done in September or October. The receipt shows the date (2/26/2019) which was the first day I ever went to them for work. So after all of that I took my car to Mr.Tire who further lets me know that there were a bunch of bolts and screws loose. And stated if I had not of gotten this looked at it could have gotten worse. My alignment was so far off I would have crashed my car if I would have kept driving. I have all the documents and paperwork to show proof. I would like a refund and if I do not get my refund I will be pursuing a lawsuit.
customer service
I visited this NTB location for an oil change appointment on a Saturday afternoon. A particular associate, Brandon, was unnecessarily disrespectful and rude to me while I was waiting for my car to be serviced. I had my young daughter with me, and he must've been annoyed as she was restless and accidentally knocked down a magnetic sign. The sign was not...
Read full review of National Tire & Battery [NTB]damage to vehicle while getting tires put on
On 11/4/19 I had two tires put on front of my 2003 Chevy Cavalier at NTB #7426/#426 540 Adams Drive, Winchester VA. As I was driving home on Route 522 the hood flew up and stayed up covering the windshield almost making us hit the car next to us.. It banged with such force it cracked the entire windshield and popped out the sunroof. It broke the latch of...
Read full review of National Tire & Battery [NTB]coolant flush
I called my local ntb that we are loyal customers for a long time now asking if they had the PINK coolant for my VW cc an they said yes. I made the appointment to get the flush. I'm waiting in the room an when they start pouring in green coolant into my car I start asking questions an getting concerned. They told me that it was ok with the specs of my car...
![National Tire & Battery [NTB] - coolant flush](/images/complaint/full/1187974/compl_2g1c3fj58jp6pq27cdneng6vpe_46a66874b2d769e1458074bb289d1200.jpg "National Tire & Battery [NTB] - coolant flush")
tire rotation
This is the second time in row I went to have an oil change and tire rotation and again they didn't rotate the tires so I told the manager and he said he has the same problem over and over with this same tech. The tech waited for the manager to leave and then proceeds to tell me we don't do that because one of my front tires was bald which it's NOT plus it's a front wheel drive vehicle. So I'm waiting for manager to return, but before leaving he gives me 2 free oil changes vouchers.
I was told by the check in person at the desk at store #808 (Rockwall TX) that the included services with an oil change such as tire rotation and fluid checks are not done unless the customer asks for them. He told me people get mad if they perform the included services without them wanting them.
wheel alignment
On October 14, 2019 I paid for a wheel alignment and should have been told that I didn't need a wheel alignment. I went to Auto check to get a wheel alignment on my truck a different vehicle. They were very honest with me and instead of taking my money they told me I didn't need one. They read over the paper work that NTB gave me for my car and stated to me I didn't need one on the car neither. I am requesting my 84.73 back. I have a copy of both my receipt and the alignment report.
![National Tire & Battery [NTB] - wheel alignment](/images/complaint/full/1184973/compl_49jh31rnsvaqk4bde7tf0emor1_120cfebdce47726ddedfa2c72f3e3e29.jpg "National Tire & Battery [NTB] - wheel alignment")
![National Tire & Battery [NTB] - wheel alignment](/images/complaint/full/1184973/compl_49jh31rnsvaqk4bde7tf0emor1_f0c9c213855b5320125f33f009c290ef.jpg "National Tire & Battery [NTB] - wheel alignment")
Overview of National Tire & Battery [NTB] complaint handling
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National Tire & Battery [NTB] contacts
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National Tire & Battery [NTB] phone numbers+1 (800) 741-7261+1 (800) 741-7261Click up if you have successfully reached National Tire & Battery [NTB] by calling +1 (800) 741-7261 phone number 0 0 users reported that they have successfully reached National Tire & Battery [NTB] by calling +1 (800) 741-7261 phone number Click up if you have UNsuccessfully reached National Tire & Battery [NTB] by calling +1 (800) 741-7261 phone number 0 0 users reported that they have UNsuccessfully reached National Tire & Battery [NTB] by calling +1 (800) 741-7261 phone number+1 (866) 649-8473+1 (866) 649-8473Click up if you have successfully reached National Tire & Battery [NTB] by calling +1 (866) 649-8473 phone number 0 0 users reported that they have successfully reached National Tire & Battery [NTB] by calling +1 (866) 649-8473 phone number Click up if you have UNsuccessfully reached National Tire & Battery [NTB] by calling +1 (866) 649-8473 phone number 0 0 users reported that they have UNsuccessfully reached National Tire & Battery [NTB] by calling +1 (866) 649-8473 phone number+1 (888) 867-5658+1 (888) 867-5658Click up if you have successfully reached National Tire & Battery [NTB] by calling +1 (888) 867-5658 phone number 0 0 users reported that they have successfully reached National Tire & Battery [NTB] by calling +1 (888) 867-5658 phone number Click up if you have UNsuccessfully reached National Tire & Battery [NTB] by calling +1 (888) 867-5658 phone number 0 0 users reported that they have UNsuccessfully reached National Tire & Battery [NTB] by calling +1 (888) 867-5658 phone number+1 (561) 383-3000+1 (561) 383-3000Click up if you have successfully reached National Tire & Battery [NTB] by calling +1 (561) 383-3000 phone number 0 0 users reported that they have successfully reached National Tire & Battery [NTB] by calling +1 (561) 383-3000 phone number Click up if you have UNsuccessfully reached National Tire & Battery [NTB] by calling +1 (561) 383-3000 phone number 0 0 users reported that they have UNsuccessfully reached National Tire & Battery [NTB] by calling +1 (561) 383-3000 phone number
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National Tire & Battery [NTB] emailsservice@tbccentral.com100%Confidence score: 100%Support
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National Tire & Battery [NTB] address4280 Professional Center Dr., Suite 400, Palm Beach Gardens, Texas, 33410, United States
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