National Tire & Battery [NTB]
reviews and complaints

I believe that the tech working on my truck did something because he didn't want to do the work and he was under my hood working. My wife over heard the supervisor and a technician describing the work of the technician who was working on my truck
I call and they acting like the incident didn't happen
I believe that because the technician was mad and he was working on my truck any old way

I normally try to give the benefit of the doubt but I am never coming back to NTB. In august of this year I paid $1021.00 to get my air conditioning fixed (only because I was a couple months outside of warranty) through their third party "Big O Tires". A month later, my AC is not getting cold again. So, I take it to get it fixed under warranty. They keep my car for TWO WEEKS, and never call to let me know what is going on, how long it will take, etc. Not a single time. Finally, I get fed up and call and they claim they left me a message (I didn't have even a missed call). So, I go to get my car finally. First thing I do is turn on my AC, it is STILL not working. So, they keep my car again. They asked if it was "convenient" for me to leave it with them again, OF COURSE NOT! Just fix what wasn't fixed correctly! It has been three weeks that they have had my car, and did they call to say what happened? Of course not. It was incredibly inconvenient for me with work, and I am lucky that had another way of transportation since they have had my vehicle for three weeks to fix something that they didn't fix correctly! I just can't believe how terrible this experience has been. No consideration for my time AT ALL, and no updates on what is going on with my vehicle. The people at the store were nice to my face, but obviously don't care for their customers, as they have left me to figure out getting to work and class for three weeks with no explanation as to why.

Brought my car to have a flat tire repaired because I have road hazard coverage. Was called that car was ready. When my wife went to pick up car NTB wanted to charge $58.00 for installing a new tire. The object causing the flat was in a fixable spot. My wife called me and I spoke to the manager in charge, when I questioned why I wasn't called about a new tire he said it could not be repaired because it was a STAPLE and it was 2 holes to close together to patch. I asked again about not being called and he said we can take care of it, we can put the old one back on. I said do it. They said ok it will be about 30 minutes. 2 hours later I called back because I had not heard from them. The car was ready. My wife picked up the car and brought it to another tire place who pulled a KEY out of the tire not a staple. There was only one hole not two and it was easily repaired. Since I had purchased road hazard with NTB and they did what they did I believe I should be able to get my road hazard refunded. I paid $17.50 for the tire to be repaired when I should have gotten it repaired free with the road hazard coverage.

9/23/19-replace front $387.51
9/24/19-tpms light comes on
9/25/19-was told lr sensor bad $76.53
9/26/19-light still on, faulty scanner, drive to another ntb store, told rf tpms sensor bad, can't replace due to cross threaded lug, wanted me to drive back to original store. can't cross charge without manager authority. manager shows up and doesn't identify self or show any concern or empathy. customer service not existent. extremely disappointed and upset with ntb.

To whom may concern:

I went to your location off of Woodfield Rd which was my first experience at that particular location. I had been to your Germantown location multiple times and always got wonderful service. I took it in because my engine light was on, the technicians had may car for about a week, the call me and let me know it's ready. I pick it up and my engine light is still on, I leave it another night to be check. They had let me know it was an indicator light and that it would be looked at. I'm super upset and untrustful if anyone now looking at my car. The light is still on at this moment. I was and charged $1300 for my car to be "fixed" and it is my rent money and also the service manager got an attitude with me by phone and got aggressive. He even got this way was my partner. I called customer service to file a complaint and they "looked" into it. I was promised a call from the district manager to call and he/she never did. The representative wanted to at first give me $50 in coupons. I believe it was super unfair, I ended up getting $100 in coupons. I got an estimates in order to get my emissions test done, it's going to cost another $725 which I don't have and to get my car completely fixed it's another $1800. I'm disappointed, upset, frustrated since I've worked customer service for almost 20 years I was not and have not been given the customer service that I've been used to with this company. I live paycheck to paycheck I can't afford another repair. I was a loyal customer but after the incident at the Woodfield location, I never want to go back.

William Labuda email: [protected]@aol.com

In 2012 for my 2007 Honda Civix EX, I puchased 4 Michlin Tires (P225/60R15 Primacy Maxima) AND a Tire Balancing Contract AND 3 Year Tire Alignment Program. In 2016, I puchased a 5 Year Tire Alignment Program.

Recently, I took my car in for the tire balancing, rotation and aligment service.
The sale person could locate the alignment service contract on the computer, but COULD NOT locate the Tire Balancing contact. He said the company had been sold to Tire Kingdom and that the computer records can only be retrieved back to 2016.

I showed him a Final Bill/Invoice from 2018 noting that the Tire Balancing Service was performed at NO CHARGE, hence indicating the work was performed underder the SERVICE CONTRACT. (See attachment)

Since I paid for this service, my contract should be honored by the new owner, just as my 5 Year Alignment Program is now honored.

I brought my wife's car into NTB in Beaumont for a simple OIL CHANGE on Sunday September1st
Soon after they called me back and stated that it couldn't be completed because the oil pan screw
was stripped, I found that weird since the last 5 times I got my oil changed that was not the case,
so I asked could they get the part where the Store Manager Paul stated no because no one had the part in the entire city, after 2 minutes of calling I found the part at a local auto part store 1 minute away from the NTB store, after talking back to Paul he stated rudely if I can get it to him immediately he could get it done. The work was completed and I picked up my vehicle 2 days later my wife called me and said she was on the side of the road and something had fell from the bottom of her vehicle, I left work 20 minutes away to find out the skid plate was not put on properly, so we brought our vehicle back to NTB,
Neither of us was happy about the service but decided they had messed it up and allow them to fix it,
They put it back on and we left, the next day my wife called me AGAIN on the side of the road, so I decided to look myself at the SKID PLATE was put on with cable ties and half the screws was missing.
I called the store this morning Paul answered I told him how dissatisfied with the service and recommended that he simply allow me to take my car to the Audi dealership to get it done because of my lack of confidence in his establishment, not once apologizing for the poor service, or the fact that my wife was on the side of the road once, he told me I had to allow him to order it and they would fix it, even stating that it people want oil changes fast, but I had dropped my vehicle off so they didn't have to rush and that my car part wasn't important, I told him I expected my car in the same condition it was put in his service department.
After my repair I will NEVER go to this place again and neither will anyone I am affiliated with.
POOR SERVICE AND EVEN POOR MANAGEMENT