National Tire & Battery [NTB]
reviews and complaints

I went to National Tire and Battery to replace a tire that had been vandalized that was covered under the roadside hazard warranty that I purchased when I bought the tires new. Not only was I told that it would only take an hour that turned into 5 hours but the man told me that they broke the TPMS sensor and that he'd ordered it a long time ago and stated that it should have already been there. The part finally came they put it on and I went home. Today when I got in my car the TPMS sensor light was on so I called they said bring it over they probably just have to shut off the light it would take three minutes he said. I took it over there and it only was my tire extremely over-inflated they told me that they put the wrong sensor on it and they would call me when they ordered the new one and it came from the dealership in a few days . He also asked me where and when I had the tire and sensor replaced and I stated to him it was done there yesterday and that they were the ones that did it. Unacceptable. Well I understand I paid $19.65 to have this done I should not have had to come back twice. Now I have to interrupt my day once again to have the sensor change that they broke to begin with. I'm very displeased with my service & I'm well entitled to receiving my money back. My family does a lot of business with NTB but if this issue isn't resolved this will be the last transaction.

Hi, I went into the NTB off 1604 in San Antonio, Texas. This was Sept. 3, 2017. I actually went in there to fix a flat, but was told they could not fix run flats. So I asked about an oil change on my x5 BMW diesel. I had the oil changed. When they called me to pick up vehicle, they said something came out of my oil...there was a big clank and it went in the oil jug, or whatever. I was like, what could that possibly have been, they said not sure, just need to tell you. Well took vehicle, they never put air in the tire I needing fixing, and when I got home, my car was leaking oil terribbly. Oh, and before I left, they said I had an oil leak, which my vehicle never had an oil leak.

So, I decided to take it back on Thursday afterwork, the 7th of September. Apparently the guy who did my oil change was fired, this is what Lance, the manager told me. Well he took my vehicle back to the service area and there was a washer missing around the plug, which was the clank they heard when changing my oil. So, they didnt have the right washer, had to order. I had to take my vehicle in the next day, taking off of work. It was a nightmare of an experience. I had to take time off of work, and now my driveway has oil all over it. Why should I be responsible for all of this. I was never offered anything. I believe I need to be reimbursed for that oil change and be compensated for power washing my driveway. Not sure how an oil change is that hard of a process. I am very disappointed and frustrated.

Please help
Barbra Thompson

I have to say my experience here has been terrible. I purchased my tires. When it was time for my first rotation on my Honda Accord they used the drill and broke my locked lug nut. It was either I go and get me a new one or wait around until they could try to figure out what to do. So if this wasn't bad enough that it happened once it happened twice. The second time I gave instructions not to use the drill to take off my locked lug nut. At least This time they went to Honda and did buy them but again it put me out and I had to wait for all this to be taken care of. So now I made an appointment to have my tires rotated come in and they do not have me in the computer. The gentleman said he would get me in ASAP. I can say I tell everyone of how bad my experience has been here and I Will Not Ever Buy Tires Here Again. Let's see if telling them not to use the drill this time works.

On June 9, 2016 and October 10, 2017 I had to visit the local office of NTB . Prior to being NTB this facility was known as DELTA TIRE . I purchased 4 new tires along with roadside assistance and warranty on tires that would cover cost of repairing a flat tire. On first occasion I arrived needing to have my flat tire repaired or replaced, after numerous calls and having the local manager "ROLAND GARCIA" along with his employee "JENNIFER" had insisted that I was not a customer and I could purchase tires from them along with road hazard protection in order to be serviced. After speaking with Corporate, the tone changed and they repaired my tire. Today I am faced with same problem along with same personnel other than Jennifer, it is now Polly. This is not acceptable . Since Delta promised that NTB would honor the coverage that I bought and NTB refused but then honors and now refuses is just baffling and unprofessional. At this point since NTB refuses to honor what they did say they would honor then I am forced to request a full refund of purchase.

This morning at 7:50am. I Had a CVI- Comprehensive vehicle Inspection on my truck. My truck was working when they test drove it then after the inspection as soon as o pull out the parking lot my wheel lock up on me. I walk back in the store and Alex the store manger blow me off saying whst I suppose to do about it. I told him my truck was operating just fine before i had a inspection just blow me off. I'm a long time customer just recently bought my tires for my truck at your company. Now my truck is down at a gas station a cross the street from NTB. I need somebody to contact me this is a serious issue I need my truck. NTB did something incorrect when inspecting my truck. Then blow me off like it was nothing. Alex the store manger is unprofessional and the customer service skills. Charles Thomas [protected] [protected]@yahoo.com

I have been using ntb since they were ntw.20 years or more. My wife and I always use ntb for our tires and mechanical equipment. My last bf good rich tires lasted the warranty period, time was right to buy new, was gonna replace with new same Tite bf good rich disconnectinued making the same tire. I bought 4 Cooper tires, then they said I needed new strutts, bought all four. Now my truck shack's, it never has done this
I need to go to a wedding about 4 hours away and I know something bad had accured since they worked on new tire, and strutts. My truck has never shook like this
Dean Seideman 506 weeping willow road Garland Texas 75044, usually use sachse location, they didn't have the tires, used a ntb in Richardson Texas 281+889-1127, [protected]@yahoo.com. thanks

I want to say that I have been in business for 25yr. in the construction Industry and never have taken my eye off the custom for they are always first. What has happened to that today? Is it that as we get more educated in the marketing that we find it easier to replace the customer then take care of them hummm I think that is some stinking thinking and I feel that is exactly what has happened to me twice at this store. I have confronted the store manager on this matter and was blown off that it falls within the our policy. I dropped it and walked out that the last time I will be taken advantage of. I will explain what happened now.

I came into the store with my truck requesting the tie rods to be replaced. well the gentlemen called me with the quote on replacing 2 of them humm and I said again I told you to replace them all and do a alignment, why is it I'm being questioned on this? This truck has 175k on it and if 2 our gone then I no the others are going shortly and that's my choice. ok I think we are on the same page now correct? Nope it gets better. They call later that day that your truck is ready for pick up and around 6-750.00. (don’t recall total) ok
Later that evening I stop over and picked up the truck and was quite disappointed for when I went down the road I had a hell of a howl and vibration on the same side, 2 days later when I got back in town I stop over and was told of course you do for the tire was cupped bad from the old tie rods. Ok so now what?
Issue: Shouldn't I have been told this at the time the tire rods and alignment were done?
I’m told I need a new tire huumm Ok being my back 2 are down to 30-40% and I wrecked the right front one driving it with a bad tie rod end as I was told... So, I said then let’s just replace them all and I will be good for 2 more yrs. I sat there and waited 1hr they got me out the door like I was promised... Great job! paid my bill $600.00 aprox.). Now we would think we are down nope. The howl and vibration are still there.
Ok by now you can tell im getting very upset. I turned around and went right back and then was told ok the will bearing is going out will need to replace that ok How much? now mind you this truck is 2-wheel drive. and was quoted another $800.00 I responded with what are you kidding me? its a 1 hr job and lifetime replace part is $200.00 ok now we got a problem I didn't need tires yet as you can see. I was told if I wanted the problem diagnosed that would be a extra hr shop fee and don’t recall what he said Im guessing another $100.00... Now im pissed off I just spent $1500.00 dollars at your St. Cloud MN store and they can’t see a wheel bearing is going out when they had it in the air? Really you got to be kidding me, needless to say I took the truck home jacked it up in the air and changed it with the most expensive one I could get to prevent future issue with it and its life time warranty and took me 45 min. that bill should have been around $400.00 at most not $800.00 and the problem is fixed.
We are not done yet I called the store and told them I replace the barring on the truck and need the alignment redone and was told again no problem will have to charge you again because you altered it. I hung up on him.
I spend 4k a yr at that store plus I have at least 5 -8 people I know that go there because of me, needless to say you just lost 50k a yr at minimum let alone I will make the decision rather to take you to small claims court or not pending how you handle this matter.

I’m sorry but this is totally unacceptable.

Thank you for your time
[removed]
[removed]

We bought a set of tires for our truck last year in Jan 2016
we did everything that was recommended - 16000 later the front tires are all gone. (there'r wore out mostly on the side of each tire) the rear ones as the manager said they have still some remaining thread.

I went to the same place where I bought and installed them and to the manager Will - he wasn't very helpful - not even trying to compensate for the early wear and tear of those bad tires

Honestly as a costumer I think for 16K miles you should do something about it
and also to have managers willing to go "the extra mile" but he was careless about my situation.

My whole bill was almost $700 for a crapy tires: Sigma Supreme.

Ricardo

Went to get a front alignment on my truck. This was done three other times in the past. The guy that did the alignments looked at it put his hands on his hips and shook his head with a nasty look. I went in and asked the man behind the counter if you don't want to do it I'll take it someplace else I seen him looking at my truck and shaking his head. It has A6 inch lift on it. The Man Behind the Counter said he just don't think he will have enough room on the ramps to do it and I told him it was done three previous times there before. He said it's up to me if I want to take it and I said I did. While I was leaving a man come in and through their bill down and told them he needed an alignment and paid for it they was supposed to do it never did nothing to it. These employees are so rude and stone-faced it is unreal. I will never go back here again for anything. This is the store in Wellsburg West Virginia

I was quoted $20/tire on the phone when calling before hand. To remove a tire from two wheels, mount and balance it on another wheel (leaving the old tire & wheel seperate). Upon arrival the the price went up $10.
We brought 4 wheels total. Swapping the new and old tires. 4 removals, 2 mount & balance. Charged $65 rather than $40 that was quoted.
When we got home to put the wheels on the car, we noticed that one of the tires was mounted backwards.
I no longer have trust that the service techs have properly mounted and balanced my tires.
We are a family that has two small children. The safety factor is a HUGE disappointment, as well as the misadvised quote. $20 goes a long way for a family.

I would like a refund on my service as now I will be having to spend more time and money taking my tires to a different shop to be recounted and balance correctly.

I do expect a prompt response from management.

I called to make an appointment at the Mesquite, TX store on Town Crossing Blvd. When I tried to make an appointment, they kept saying it was slow and I would not need an appointment for around 1PM. When I got there I was told it would be 2 hours before they could work on the car. I said I called earlier and was told I would not need an appointment. After discussing this for about 10 minutes I was getting no where. I was than told why don't I make an appointment. This made me even more upset but I made an appointment for 5 hours later at 6PM. This was the only open time they had. I went outside to my car and call the store in Plano TX on 75 Central. They said they could see me right away. I asked if I need an appointment and he take my name and just said to get there be 2 PM. They took me as soon as I walked in. I then called back to the Mesquite store and cancelled the 6PM appointment.
I will never walk into the Mesquite store again. My question is why did they not make an appointment for me before.

I received a quote to do repairs, but couldn't schedule the appointment right then. I called back 6 times over a month to get the appointment but only got told I would be called back. Nobody ever called, therefore, I called again, but this time refused to wait further to get my appointment. I was told there was a mix up and personal problems, however, I could drop off the van and the work would be completed as promised. I dropped off the van, after hours as agreed, but nobody called the next morning letting me know they received it and would begin work(as told by the agent). It was to be a 2-3 day job, but by Monday I still hadn't heard from anyone. I called again, but now was being told the technician had emergency surgery and was unavailable to complete the van as scheduled. I asked how long, but was told they didn't know...someone would call in 2-3 days. I waited until Friday, which now was 9 days after dropping the van off, but was told nothing had been done. They said I needed a new motor, therefore, they didn't want to do the repairs. THEY ARE WRONG! I don't need a new motor, as explained when I got the quote, and when I called back for my appointment. I told them exactly what the problem was and we agreed to do the work for $1160 in 2-3 days...not keep my van 9 days, refuse to do the agreed work, come up with every excuse possible, then tell me in will be able to be done but now it's $300 more than quoted? NO NO NO! That is totally wrong and illegal. Someone needs to contact me immediately at [protected].

Joseph Geilman

I visited your store in Lexington, SC (Store # 6248; Store # 248) on Saturday 9/23/2017 to have 2 new tires put on the front of my truck. They finally get me in, get it done, and I pay the bill. I go out to my truck and the tires on the front of my truck are not new, but the tires on the back are. I asked one of the guys what happened and he gets a manager. I asked why, when I specifically asked for 2 new tires for the front of my truck, do I have 2 new tires on the back. Oh, he says, that's company policy...oh no no no...I was not told this before the work was done or I never would have agreed. He said it was on their wall and in their video...OK, I do not know what video he's speaking of and I'm not accustomed to dealing with companies that require customers to read their wall rather than let the customer know they company policy. Now anybody with half a brain knows that you do not put mismatch tires on the front of a vehicle (which is what was on the back of my truck), because it doesn't handle right and it doesn't wear right...and furthermore, anybody that claims to be a TIRE SHOP should have at least half a brain and should also know this...the manager asked what he could do to make me happy and make it right. I told him to put the new tires on the front like I asked...that's what I was paying for you to do, and that is what the work order was written up for...his reply was I can't...it's against company policy...well I'm going to tell you your company policy SUCKS AND IT IS NOT SAFE! And furthermore, it's not providing customer service. The manager said I will talk to the guy who did it...why? What difference does it make now, it's already been done and you're not going to change it...I paid $187.20 to have your company put 2 new tires on the front of my truck, instead I got 2 new tires on the rear and 2 mismatch tires on the front. Now I have to go somewhere else and pay someone else to put the 2 new ones on the front...You did not provide customer service. It's not fair to me to have to go somewhere else and pay someone to fix what your company screwed up...I got screwed by your company and it's not fair to me to have to pay twice to have something done. If you want to make me happy, you need to change your company policy to provide customer service and you can refund about half of my money. Another thing your manager said was if I was only buying one tire for the front they would have put it on there...well Hell...it still would have ended up with mismatch tires on the front WHICH IS WHAT I WANTED TO AVOID AND THE REASON WHY I WAS BUYING TWO BRAND NEW TIRES...I would normally say I'm sorry for what I'm about to say, but in this case, I'm not sorry...but THE STUPIDITY OF THIS COMPANY POLICY AND YOUR EMPLOYEES ASTOUND ME! You will NEVER get anymore of my business and I will let everybody I know know that you are not a reputable company and you will only do what is best for your business and you don't give a rat's patooty and the customer and their SAFETY and satisfaction. Please, for the love of Pete...change your company policy...IT IS NOT SAFE FOR CUSTOMERS WHAT YOU ARE DOING! I don't see how you do not see that! If you want to contact me, my name is Tina Hutto (or you can speak to my Husband Matthew Hutto) [protected]; [protected]@aol.com

At 1646 hours I walked into your NTB location in McDonough, Ga. to check on a tire rotation & balance or schedule an appointment for one when I stood waiting for someone in the front of the store for at least 10-15 minutes without being greeted or assisted. There were employees in the back that I saw through the service door, that saw me still no one assisted. I as a customer did not feel as though I should walk through your store or seek assistance. So after standing there for the length of time if not more, I left the store and attempted call neexcess to say no one answered either. Now I'm not sure if this is common practice but nonetheless it is unacceptable. The services I was attempting to receive came with a set of tires purchased for my vehicle. I'm not sure what happened to Ozzie & his crew but this new crew needs adjustments with their customer service. Your attention with this matter will greatly appreciated.

Incident Date: 08/19/2017, Client Number: # [protected]. On this date I took my vehicle to NTB because I could feel a slight shaking in the steering at highway speed. Upon my arrival a service manager looked at my two front tires, and showed me how the drivers-side front tire, was wearing unevenly. I agreed to purchase two new front tires, a wheel alignment, a new battery, and terminal, a rear windshield wiper. From our conversation the two front tires were supposed to be replaced, instead they put the new tires on the rear, for some reason, as I discovered the next day upon return to NTB. The reason I brought my car back, was because it shaking worst now, than it was before I had it serviced. Upon my return I was informed that my vehicle could not be properly aligned, until I had some additional repair work done. I believe it was bent tie rods, and a busted something that contains a lubricant of some type, was all over my transmission pan, as the tech described it to me. Why was I not informed about these conditions prior to putting new tires on my car, only to be damaged the same way the old tires were? I feel for NTB to make it right with me, they have two options. One, refund to me $286.65 tires. that will cover the tires, the tire protection, and the wheel alignment; or option two, repair the above noted needed repair with free labor, I will supply the parts from the dealership, and also give me the Tire Protection Free. This is an especially hard time for me to be dealing with financial hardship, since I am going to closing on my new house on 10/19/2017. I got a veterans discount. I hope this is not how NTB thanks our nations heroes for their service to our country. Do the right thing. I really don't want to start a letter writing campaign against NTB, but I will. However, I feel every on e deserves a chance to correct a wrong.

We chose this place because of buy 3 get one free advertised special. Purchased the alignment package and road hazard on all 4 tires. Total cost was appx. 880.00. It took over a week to get the tires mounted on vehicle ( complete staff came down with the flu) is what I was informed by NTB corp.About a yr and a half, my husband ran over a piece of concrete on the freeway, returned to have very new tire replaced, was offered 50 dollars off a new tire . This is ridiculous. I will never return

I have an alignment package with NTB since last 2 years, and when recently i went for servicing to Ford dealer, they noticed that my front tires are wearing out from inside. I always go to NTB in Dallas once a month for alignment check, just to avoid these conditions. When i talked to the store manager that my Mustang suspensions are designed in such a way that the tires wear out from inside, which i s wrong. I would like some from NTB to get in touch with me and fix and replace the tires.

Let's face it a big part of any service is the trust! We took our car to NTB yesterday for new tires and within an hour of dropping it off received a call from the salesman stating that the complimentary alignment check indicated our car needed aligned. I questioned whether they based it on the condition of my old tires and he told me they checked it on the machine and the alignment was awful-and if not corrected would ruin my new tires. While I have never noticed the car pulling in either direction nor was the steering wheel off Center we decided to trust and make the additional purchase to protect our investment. We return to the shop and approach the technician working on the vehicle to see if it was done. He told us they still needed to check the alignment's but was waiting for the rack to clear. It turns out they had not even checked the alignment yet. once the check was actually done the car alignment was fine. This is lying and stealing and is unacceptable!

Maps
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I ordered a set of custom wheels and tires in april. I was told the lead time for delivery was 6 to 8 weeks . It took over 3 months to get them in the shop due to faulty workmanship., when they arrived they were not made to my specifications. I left them at he store and did not accept the product asking that they be re manufactured. this took another 2 months. they re still not right I asked to have hub adapters ordered and these have been ordered 3 times now. I expected to have these wheels on my car for the summer and it's now the middle of september.

I want a full refund refund of over $5000.oo that I paid for this crap.

I brought my car in for a scheduled oil change. The associate Robert Pommer checked me in and told me it would be around an hour. I waited in the waiting room for 1 hr and 20 mins; no one checked on me or told me when my car was done. I came out to an empty lobby. My car was parked out front and my keys on the counter. I had to search for an associate myself, and I found Mr. Pommer chatting with an employee in the parking lot. He yelled for someone else to help me. The associate who completed the sale, Jason Bishop, could not find the paperwork for my order and just quickly had me pay. I am extremely dissatisfied with my experience.