National Tire & Battery [NTB]
reviews and complaints

Took LS430 in on Tuesday for electrical diagnosis. Car wasn't serviced until Friday. Was told the guy doing the repair was there on Friday. Come Saturday morning the guy supposedly came to work for about a hour them went home sick. I had to call 3 times between Friday and Saturday to get a update
but each call I was told they would "get back with me, which they never did. Diagnosis was inconclusive AND had a dent in my front fender on Saturday when I picked it up. Was charged $156.00 for basically a free dent curtiosy of NTB BRENTWOOD.

I took my truck the NTB in Lexington, SC on Hwy 378 to get 4 tires mounted and balanced. Because I have 22" fuel rims and was getting 35" tires mounted on them, I needed a place that could reverse mount them (required on these rims). Talked to the service tech and he said he would call me when completed. They called me right before closing to inform me my truck was done. I get there, pick up my truck, and leave. I stopped down the street to get gas and noticed a big gouge in one of my rims (keep in mind these are practically brand new and NO scratches or imperfections). I then start looking at the rest of my rims. Sure enough...there was an identical "L" shaped scratch on the inside of each rim on 2 different spots. (2 on each rim). The scratches were deep enough to gouge into the metal. These are black rims so the scratches showed up quite well. In each scratch you could see where someone had wiped away the brakes dust as if to see the damage each time they did it. So they definitely knew. I called back and spoke to the assistant manager who said to text him pictures...which I did. He said come back the next day to speak to the manager. I came back to following day and the manager basically called me a liar. He stated the scratches were not done by his shop and that they happened somewhere else obviously. I said "are you kidding me"? The same exact scratches in he same exact location on each rim? I said these were practically brand new and NO scratches when I dropped it off. He said "can you prove that". I would NEVER recommend their service ...not to mention use them again to anyone. Any business that employees such unprofessional and incompetent workers is a business I will never use.

I stopped at NTB in Greensburg Rt. 30 store at 4pm. on August 16th 2019. I had picked up a screw in my left rear tire. I asked the service manager if he could plug a tire for me that I had picked up a screw. He told me that he had just picked up 4 cars and that it would be at least 2 hrs. I asked him if he couldn't pull one guy to plug my tire that it would only take a couple of minutes. He said I can't help you. I said to him that there is no such thing as service anymore. He just shrugged his shoulders. I am 67 years old and had my wife and granddaughter with me.
Joseph Dunn
322 Dunn Ln.
New Derry, Pa.
[protected]
[protected]@msn.com

My Tire Rack delivery confirmation was July 9th. That was the date that tires were delivered to NTB Old Georgetown Road (the installer). The installer never returned multiple phone calls requesting an appointment and was finally contacted Monday July 15th. On Tuesday July 16th an appointment was offered after two further calls to the installer at 1.30p on Wednesday July 17th. The car was dropped off on time.

The reception doubles as a dining area and was full of mechanics having their lunch when I visited. The installer refused to install the new tires on the front wheels and rotate the front wheel tires to the rear mentioning hydroplaning. There is no mention of this issue in the Honda CR-V EXL 4WD manufacturers handbook only that the tires should be of the same type and manufacturer. They offered wheel alignment @ $90 which I accepted though I considered this to be unexpectedly expensive.

The car was not ready at the promised time. No call was made to notify me. When I called to ask the status the installer said it was raining and that they would not be working until the rainstorm passed. The weather system reports a duration of 30 minutes for the storm. They told me the car was inside and up but would not be worked on until the "storm" was over because of the danger of lightning strikes and power outage.

No call was received this morning July 18th and though the opening time for the installer is listed as 7.30 the phone was not answered until 9.15am. At this time I was told that the car may be ready by 11.30 - 12pm today. The installer said he would call to let me know when the car would be ready but as of 10.05am today has not called either to explain the delay that has caused me considerable inconvenience and expense. I have received a returned call to Tire Rack customer service to say the car would be ready by 12p.

Upon arriving to collect my car, the car had been parked in a public park some considerable distance from NTB adding to the inconvenience of this horrible experience.

Sold me 4 brand new tires I had 2 flat tires 2 months later. Different times. One in may and another today 07/17 Damaging my car, the worst thing even tho I was under warranty still had to pay for installation and a town truck. As right now my car has a tire sensor broken, plus other pieces. I need someone to reach out to me, I am above beyond upset so much money spent in new tires for no reason.

i went get car inspected the starts telling how agervating do inspections are must been because i was drive 2004 car because he did not say that stuff to person that was driving 2013 car and the car passed then the manger trying to tell me wheel bears got slop in them but they are new so i ask him what tread depth was on tire he said why it passed so i told him so i know if need replace tire next year he said he could not tell if they last year thats not what ask him he started yell at me i stop him right quick if he does not want do inspections he needs to change job its at ntb in shelby nc and its manger acted like that

NTB in Irving, TX charged $801.92 to replace control arms. The car did not handle properly after that. Turns out that the mechanic at NTB improperly installed the control arms. I had to pay a dealer almost $800 to do figure out what was wrong and do the work properly. In addition, the dealer discovered that NTB damaged the cv axle assembly when they improperly installed the control arms. This resulted in me paying an additional $710 to repair the damage that NTB did to my car. I went to the manager at NTB and explained all of this. Additionally, I provided copies of my bills from the dealer and contact information from the dealer. The dealer not only put in writing that NTB had damaged the car, but also provided contact information so NTB could call them to discuss the technical details. The NTB manager said that he would "take car of me." NTB did nothing to reimburse me for the damage or the improper installation. I contacted the BBB, but NTB only responding by requesting the same documents that I had already provided to them in person (copies left with NTB). I had been taking my car to this location for years, and had referred others, but will no longer take my cars to any NTB and no longer recommend that cars be taken to NTB.