Menu
Nouva Fresh Customer Service Phone, Email, Contacts

Nouva Fresh
reviews & complaints

nouvafresh.com
nouvafresh.com

Learn how the rating is calculated

1.0 8 Reviews

Nouva Fresh Complaints Summary

0 Resolved
8 Unresolved
Our verdict: Engaging with Nouva Fresh at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of Nouva Fresh. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Nouva Fresh reviews & complaints 8

Sort by:

Newest Nouva Fresh reviews & complaints

ComplaintsBoard
D
11:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nouva Fresh trial sample

I ordered a trail sample and received it in July. There was nothing in the disclosure that I would be charged $97.83 if I did not cancel. I expect a full refund of the $97.83. I called your customer service and they cancelled any future orders, but would not refund me the $97.83. I do see you have received several complaints regarding this same thing. I'm sure you can find my info by the cancellation # I just received, #7482158.

Read full review of Nouva Fresh
Hide full review
ComplaintsBoard
E
11:33 pm EDT

Nouva Fresh crean does not work, 14 day trial

I ordered this cream on June 25 I received it on June 30th per you. I called can cancelled the order on July 11th I retried to cancel on July 10th but you weren't answering phones.

I received my credit card bill and called you and talk to two different men, a Kevin the couple days later Tyrone. Twice now vie been told a manager would call me regarding the charge of 97.83 on my account. I have asked twice to be credited for this payment. You said it was a 14 day trial, these guys you have answered the phones said its really a 9 day trial because shipment is 5 days.

This is a scam, I want my account credited the 97.83. I don't want to have to report this to channel 4 news, or put on facebook your a scam and lie to women but i won't be scammed by your company. nobody has a 9 day trial period. it wasnt on site either.

please do right by me, im elderly and live on 908.72 cents a month.

sincerely, patricia steinhart 92630

Read full review of Nouva Fresh
Hide full review
ComplaintsBoard
R
3:56 pm EDT

Nouva Fresh nouva fresh-valmorous

I ordered product and was delivered April 27, 2017. I was not pleased with product and how it should be used. Since I did not open the product, I returned it on May 12, 2017, with expected delivery date of 05/15/2017 (RMA Number [protected]) to
LA SKIN
8547 E. ARAPAHOE ROAD
STE. J462
GREENWOOD VILLAGE, CO 80112

I still have not received my refund. When can I expect my refund for the product.

Please advise.
Raymond Becker
903 Daylily Drive
Langhorne, Pa 19047

Read full review of Nouva Fresh
Hide full review

Is Nouva Fresh legit?

Our verdict: Complaints Board's review suggests Nouva Fresh is mostly legit with an 77% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 0% caution is advised. Before engaging with Nouva Fresh, reviewing user feedback and how Nouva Fresh addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with Nouva Fresh. Trust, but verify.

Nouva Fresh earns 77% level of Trustworthiness

High Trust Suggestion: Nouva Fresh evaluated with 77% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

  • Nouva Fresh's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • There was some difficulty in evaluating or examining the information or data present on the nouvafresh.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Nouvafresh.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The nouvafresh.com may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
D
9:37 am EDT

Nouva Fresh unauthorized credit card charges

I ordered the product with the understanding that I would pay for shipping only...there was no fine print about it being a two week trial. I want to be credited for the amount deducted from my account. This is a total scam and one that warrants legal attention. I want to cancel all further transactions with this company. I absolutely do not want any more products to be delivered to my address.

Read full review of Nouva Fresh
Hide full review
ComplaintsBoard
S
8:37 pm EDT

Nouva Fresh Eye cream

I tried the free trial supply with the agreement to pay for the shipping, I was charged $97.83 not even 2 weeks later and was told when I called to fight the charges that 'they don't do refunds' and that 'it's not a free supply, its a free trail period of 2 weeks. ' total false advertising on a product that doesn't even work! I'm fighting the charges with my cc company and going to the attorney general's office - from the looks on this site and the long list of complanaints, it's happening to lots of people and this is robbery. Horrible way to be starting a business that even good morning america called you out on for having tons of legal problems already with!

Read full review of Nouva Fresh
Hide full review
ComplaintsBoard
B
7:29 pm EDT

Nouva Fresh Facial cream/eye serum

I too just ordered the trial package of the facial cream and eye serum. The website said I would just pay shipping and handling, it said nothing about monthly payments of $97.83. I ordered it in may, on the 5th and on the 19th of same month they deducted that amount from my account. I called on the 19th and chewed them out, saying I wanted a full refund back on my card, fred said that I needed to return the product and then they would issue a refund minus a $20.00 processing fee from the warehouse. However I need to ship it back before 30 days of this trial period. I told fred that I will be calling back and talking to his supervisor and the federal commissions board.

Read full review of Nouva Fresh and 1 comment
Hide full review
1 comment
Add a comment
K
K
karlenemcgibbon
, US
Oct 11, 2016 5:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Agree, there is no disclosure that there is a 15-day trial. Was also enrolled in an auto-shipment to Dermal Generosity for $105.79 month that auto charge my cc. Only received the trial shipment but have been charged for the past two months. This is outrageous.

ComplaintsBoard
R
10:01 am EST

Nouva Fresh Received more package and charges for product after cancelling it.

I received a trial size of nouvabell back in november 2015 and was charged a full price for it of $191. When I called I was told that I would have to return the cream and they would give me a 50% discount. I was not happy but agreed as long as this cancelled any further shipments. Today, january 15, 2016 I received another package and my debit card was charged $19.57 for it. I called once again to cancel and get a refund since I refused the package and put it back in the mail yesterday. I was told I could keep the package because they would not refund me. I told them I had already refused the package and wanted a full refund. I couldn't really understand what they were saying, I was talking to mark and laura:?, but I did that my account was cancelled and I wouldn't receive any more packages and at that time I told him I would be reporting them.

Read full review of Nouva Fresh
Hide full review
ComplaintsBoard
K
3:42 pm EST

Nouva Fresh Facial cream/eye serum

I paid for trail size of both products. I just reviewed my c/c statement and have been charged $191.60 bill. I received both products on 12/16/15. I call this name and got a call center. They offered 50% refund. I raised cane and now they are giving me full credit. The credit is purpose to be on c/c within 7-10 business days. This is the phone number that I used: [protected]. I told their representative that I was going to call the federal commission board and then supposedly his "supervisor" gave him authorization to give me full credit. Time will tell.

Read full review of Nouva Fresh and 2 comments
Hide full review
2 comments
Add a comment
P
P
Phyllis Leggett
, US
May 22, 2017 9:02 pm EDT

I to was charged 203.62 And when I called they tried to say that is how much the trial cost and I told them I wanted a full refund. He tried to tell me 50%nrefund and I said no I want full refund then he tried 70% I said no I want full refund and that I wanted to talk to his supervisor and so he said he would put me on hold and he would talk to his supervisor. Then he came back on and told me his supervisor said they would give me 100% refund. They try to rip you off. They no nobody is going to settle for anything less then 100% refund. The crap these company's try

J
J
jlyBrown
, US
May 17, 2016 5:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I too was taken by the "free trial offer". Unfortunately immediately after receiving the product, I had medical issues and still after two weeks have not tried them. Now I am charged for $190.62. I called and was also told about the 50% refund. However, my "customer service" (ha) rep would not let me talk to a manager. I'll be calling back. BEWARE of anything labeled free from this company.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Nouva Fresh customer service

Phone number

+1 (855) 715-7775

Website

nouvafresh.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Nouva Fresh?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Nouva Fresh Customer Service. Initial Nouva Fresh complaints should be directed to their team directly. You can find contact details for Nouva Fresh above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Nouva Fresh. Discuss the issues you have had with Nouva Fresh and work with their customer service team to find a resolution.