Norwood Inn and Suites, Chaska, MNroom reservations

C Aug 18, 2018

I booked a room for 7 consecutive weekends at Norwood Inn and Suites in Chaska, MN. Reservations were made July 9th through Expedia and covered the following dates:
Aug. 18, Aug. 25, Sept. 1 & 2, Sept. 8, Sept. 15, Sept. 22, and Sept. 28, 29 & 30. On July 10 a friend contacted me to warn me she had just learned that her reservations for the same dates had been " lost due to a system failure." I called Norwood Inn and they confirmed that they had my reservations.

I called today to let them know that we would be checking in late only to be told that I do not hava a reservation and they are full. There just happens to be three large events taking place in this area this weekend and the area motels are full. They are again claiming computer errors and tried to explain it away as having only acquired the motel a year ago.

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