- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Mixed Experience with Norwegian Air International Limited
Hello there, fellow travelers! After exploring various reviews about Norwegian Air International Limited, I must say that the experiences are quite diverse. Some customers have praised the airline for its punctuality, smooth flights, and friendly staff, especially highlighting the excellent luggage allowances for a budget airline. However, there are also critical reviews mentioning issues like flight cancellations without proper refunds, lack of communication regarding itinerary changes, and unsatisfactory customer service. It seems that while Norwegian Air International Limited offers competitive prices and decent services, there are areas that need improvement to ensure a more consistent and reliable travel experience. If you decide to fly with them, it might be wise to stay informed and prepared for any potential challenges along the way. Safe travels!
Good budget airline
Recently travelled with Norwegian on following routes:
- London to Oslo
- Oslo to Tromso
- Tromso to Svalbard
- Svalbard to Tromso
- Tromso to Oslo
- Oslo to London
Check in was quick and easy on all journeys. All the flights were bang on time, smooth transits and the onboard service was good. The landings were all smooth too. Staff at check ins and on board were all very pleasant. Luggage allowances are excellent for a budget airline.
Only one thing - it is unethical to charge people such a lot of money just to type details of property lost in transit onto a database (would have given 5 stars but for this).
I would certainly use this airline again
-
Pros
- Competitive low-cost fares
- Extensive European network
- Free onboard Wi-Fi service
- User-friendly online booking
- Award-winning airline service
-
Cons
- Limited long-haul destinations
- No free checked baggage
- Sparse premium amenities
- Seasonal route fluctuations
Norwegian complaints 3
lost luggage and no customer support
First time I fly with Norwegian. We purchased Premium tickets. Good service on board, but they lost both our luggage and we are chasing the airline from US and Italy to find out location of suitcases. In US they do not answer the phone, in Italy they say to wait and they do not know if luggage is in Italy or US. They do not reply to emails, absolutely dreadful customer service, no support at all. They are spoiling our vacation.
air travel
Went to green airport rhode island to pick up my flight to dublin ireland tonight. No one from norwegian air at terminal. Called ten cheap oair numbers and only spoke to two foreigners who could not either look up my info or would not. Finally I was left on hold for 54 minutes before I hung up. Bogus rip off to never notify me and my friend on the way to the british open with tickets. I have insurance and better have a reimbursement coming or I with hire a lawyer because we had to book an aer lingus flight for big money. Bottom line flight was moved from rhode island to stewart airport in new york. Are you serious? Uber back from airport was $70. Cheapoair and norwegian both suck. Lost tonight's hotel money also. Tim connors
[protected]@metrocast.net
unethical behaviour
It has taken me more than 2 weeks to overcome the extremely rude and unwarranted attitude of your checkin attendants at the JFK airport on the 20th June 2019 at the time of boarding my flight No.(DY)-7022 to Paris
After being made to wait 20 minutes at the business checkin counter, I was told to see the supervisor who was equally incompetent as the checkin woman.
This supervisor then tells me that I should take a Economy seat as the seat they had assigned for me was not working. This was a pure lie because as I got into the aircraft the business class had no empty seat.
After 20 minutes of explaining to this supervisor that I had booked the flight 3 months ahead and will not move to the economy as my health at 81 years would not permit.Finally when I threatened that I will take legal action, she gave me a seat, I will never know how she found it, or repaired it.
It seems that you had over booked the Business Class and instead of requesting passengers to fly some other time your staff resorted to lie about the situation.
This is not acceptable from a international airline from Norway.
Unless I get a suitable reply from you the above message will be shown on all the social medias
Every year I fly more than 200, 000 miles and have never confronted this kind of treatment in any airlines.
Is Norwegian legit?
Norwegian earns 91% level of Trustworthiness
Perfect Trust Endorsement: Norwegian achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Norwegian. The company provides a physical address, 17 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Norwegian has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Norwegian.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Norwegian and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Norwegian. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About Norwegian
Passengers can choose from different fare types, ranging from the no-frills 'LowFare' to more inclusive options that allow for additional luggage, seat reservation, and meals onboard. The airline also offers a premium cabin on certain long-haul flights, providing more space and enhanced service.
In-flight amenities vary depending on the ticket class and length of the flight. Short-haul flights typically offer a buy-on-board service with snacks and drinks, while long-haul flights may include complimentary meals and entertainment options.
Norwegian's rewards program, Norwegian Reward, allows frequent flyers to earn points on flights, hotel stays, car rentals, and even everyday purchases. These points can be redeemed for flight discounts, extra baggage allowance, or seat reservations.
The airline also provides a mobile app for convenient booking, check-in, and flight management. Customers can use the app to access travel documents, receive flight updates, and manage their Norwegian Reward account.
As a low-cost carrier, Norwegian focuses on providing competitive fares while maintaining operational efficiency. This approach is reflected in their streamlined service offerings and digital-first customer interactions.
Norwegian Customer Reviews Overview
1. Log in or create an account
To file a complaint against Norwegian on ComplaintsBoard.com, you need to log in to your existing account or create a new one if you don't have an account yet.
2. Navigating to the complaint form
Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title
Summarize the main issue you have with Norwegian in the 'Complaint Title'. Be concise but descriptive to capture the essence of your complaint.
4. Detailing the experience
Provide a thorough description of your experience with Norwegian. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, and any other relevant details. Ensure your complaint is detailed and comprehensive.
5. Attaching supporting documents
Attach any additional supporting documents that can strengthen your complaint. However, avoid including sensitive personal data in these documents.
6. Filing optional fields
Use the 'Claimed Loss' field to state any financial losses you have incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Norwegian.
7. Review before submission
Before submitting your complaint, review it for clarity, accuracy, and completeness. Make sure all necessary information is included to effectively communicate your concerns.
8. Submission process
Submit your complaint by clicking the 'Submit' button after you have reviewed and are satisfied with the content.
9. Post-Submission Actions
After submitting your complaint, regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay engaged with the process to track progress on your issue.
Follow these steps to effectively file a complaint against Norwegian on ComplaintsBoard.com.
Overview of Norwegian complaint handling
-
Norwegian contacts
-
Norwegian phone numbers+47 90 50 84 00+47 90 50 84 00Click up if you have successfully reached Norwegian by calling +47 90 50 84 00 phone number 0 0 users reported that they have successfully reached Norwegian by calling +47 90 50 84 00 phone number Click up if you have UNsuccessfully reached Norwegian by calling +47 90 50 84 00 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian by calling +47 90 50 84 00 phone number+39 349 615 5453+39 349 615 5453Click up if you have successfully reached Norwegian by calling +39 349 615 5453 phone number 0 0 users reported that they have successfully reached Norwegian by calling +39 349 615 5453 phone number Click up if you have UNsuccessfully reached Norwegian by calling +39 349 615 5453 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian by calling +39 349 615 5453 phone numberSales Executive+34 902 84 80 80+34 902 84 80 80Click up if you have successfully reached Norwegian by calling +34 902 84 80 80 phone number 0 0 users reported that they have successfully reached Norwegian by calling +34 902 84 80 80 phone number Click up if you have UNsuccessfully reached Norwegian by calling +34 902 84 80 80 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian by calling +34 902 84 80 80 phone number+47 21 490 015+47 21 490 015Click up if you have successfully reached Norwegian by calling +47 21 490 015 phone number 0 0 users reported that they have successfully reached Norwegian by calling +47 21 490 015 phone number Click up if you have UNsuccessfully reached Norwegian by calling +47 21 490 015 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian by calling +47 21 490 015 phone numberNorway+1 (800) 357-4159+1 (800) 357-4159Click up if you have successfully reached Norwegian by calling +1 (800) 357-4159 phone number 0 0 users reported that they have successfully reached Norwegian by calling +1 (800) 357-4159 phone number Click up if you have UNsuccessfully reached Norwegian by calling +1 (800) 357-4159 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian by calling +1 (800) 357-4159 phone numberUSA & Canada+44 330 828 0854+44 330 828 0854Click up if you have successfully reached Norwegian by calling +44 330 828 0854 phone number 0 0 users reported that they have successfully reached Norwegian by calling +44 330 828 0854 phone number Click up if you have UNsuccessfully reached Norwegian by calling +44 330 828 0854 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian by calling +44 330 828 0854 phone numberUnited Kingdom+45 70 807 880+45 70 807 880Click up if you have successfully reached Norwegian by calling +45 70 807 880 phone number 0 0 users reported that they have successfully reached Norwegian by calling +45 70 807 880 phone number Click up if you have UNsuccessfully reached Norwegian by calling +45 70 807 880 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian by calling +45 70 807 880 phone numberDenmark+358 923 101 600+358 923 101 600Click up if you have successfully reached Norwegian by calling +358 923 101 600 phone number 0 0 users reported that they have successfully reached Norwegian by calling +358 923 101 600 phone number Click up if you have UNsuccessfully reached Norwegian by calling +358 923 101 600 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian by calling +358 923 101 600 phone numberFinland+33 970 738 001+33 970 738 001Click up if you have successfully reached Norwegian by calling +33 970 738 001 phone number 0 0 users reported that they have successfully reached Norwegian by calling +33 970 738 001 phone number Click up if you have UNsuccessfully reached Norwegian by calling +33 970 738 001 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian by calling +33 970 738 001 phone numberFrance+49 800 589 5000+49 800 589 5000Click up if you have successfully reached Norwegian by calling +49 800 589 5000 phone number 0 0 users reported that they have successfully reached Norwegian by calling +49 800 589 5000 phone number Click up if you have UNsuccessfully reached Norwegian by calling +49 800 589 5000 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian by calling +49 800 589 5000 phone numberGermany+39 694 802 756+39 694 802 756Click up if you have successfully reached Norwegian by calling +39 694 802 756 phone number 0 0 users reported that they have successfully reached Norwegian by calling +39 694 802 756 phone number Click up if you have UNsuccessfully reached Norwegian by calling +39 694 802 756 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian by calling +39 694 802 756 phone numberItaly+353 16 971 489+353 16 971 489Click up if you have successfully reached Norwegian by calling +353 16 971 489 phone number 0 0 users reported that they have successfully reached Norwegian by calling +353 16 971 489 phone number Click up if you have UNsuccessfully reached Norwegian by calling +353 16 971 489 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian by calling +353 16 971 489 phone numberIreland+34 900 838 065+34 900 838 065Click up if you have successfully reached Norwegian by calling +34 900 838 065 phone number 0 0 users reported that they have successfully reached Norwegian by calling +34 900 838 065 phone number Click up if you have UNsuccessfully reached Norwegian by calling +34 900 838 065 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian by calling +34 900 838 065 phone numberSpain+46 770 457 700+46 770 457 700Click up if you have successfully reached Norwegian by calling +46 770 457 700 phone number 0 0 users reported that they have successfully reached Norwegian by calling +46 770 457 700 phone number Click up if you have UNsuccessfully reached Norwegian by calling +46 770 457 700 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian by calling +46 770 457 700 phone numberSweden+66 600 035 180+66 600 035 180Click up if you have successfully reached Norwegian by calling +66 600 035 180 phone number 0 0 users reported that they have successfully reached Norwegian by calling +66 600 035 180 phone number Click up if you have UNsuccessfully reached Norwegian by calling +66 600 035 180 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian by calling +66 600 035 180 phone numberThailand+54 115 078 9745+54 115 078 9745Click up if you have successfully reached Norwegian by calling +54 115 078 9745 phone number 0 0 users reported that they have successfully reached Norwegian by calling +54 115 078 9745 phone number Click up if you have UNsuccessfully reached Norwegian by calling +54 115 078 9745 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian by calling +54 115 078 9745 phone numberArgentina+55 213 500 0451+55 213 500 0451Click up if you have successfully reached Norwegian by calling +55 213 500 0451 phone number 0 0 users reported that they have successfully reached Norwegian by calling +55 213 500 0451 phone number Click up if you have UNsuccessfully reached Norwegian by calling +55 213 500 0451 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian by calling +55 213 500 0451 phone numberBrazil
-
Norwegian emailssupport@norwegian.com100%Confidence score: 100%Support
-
Norwegian headquartersOksenøyveien 3, Fornebu, NO-1330, Norway
-
Norwegian social media
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!