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Nordstrom Rack
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4.4 868 Reviews

Nordstrom Rack Complaints Summary

0 Resolved
108 Unresolved
Our verdict: Engaging with Nordstrom Rack at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Newest Nordstrom Rack reviews & complaints

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12:39 pm EST
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Nordstrom Rack Clothes, bags, shoes, website, inventory and refund issues

In the last 3 months, i've had about 10+ orders cancelled due to inventory issues but that's only part of the problem. Each and every one of those cancelled orders, I did not get the proper refund hence, I had to contact customer care a lot to get these rectified. That is time wasted. Not to mention having to wait days for my $ to be refunded. It is a bit odd that it's taking months for nr to fix a "system glitch". This is very frustrating and have caused so much inconvenience to the point that I will no longer shop online here. I keep hoping my next order will go smoothly but i've given up after 10+ cancelled orders and inaccurate refunds. I've voiced out my feedback and concerns to customer care but most of them do not care. Only a handful would go above and beyond and actually process the refunds asap. Most say I have to wait 3-5 business days for my correct refund but I know some just process it through right away so I know it can be done. I am still waiting for my full refund on order [protected] $12.99. And my full $70 gc from orders [protected]/[protected]. These are not big $ so I don't understand why I have to wait so long for my money to be refunded when it's nr's fault. This very aggravating and disappointing.

Desired outcome: Issue full refunds/GC immediately

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12:41 pm EST

Nordstrom Rack Order #: 206894844

Placed the order on december 15th 2020: 2 items and paid in full

December 23rd, 2020 - received one item

December 26th, 2020 - still waiting for the item listed below to arrive. Store has this item in stock.

Free people - maven pintuck jacket
Rio red / x-small

Usps
Dec 16 - wed 12: 00 am
Pre-shipment info sent to usps, usps awaiting item

Desired outcome: Please SHIP THE ITEM OUT IMMEDIATELY. Thank you

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10:46 am EST

Nordstrom Rack Customer service

I placed an order the 9th of December, and was advised it would be delivered before Christmas.
I spoke with a representative after only receiving one item from the order with no update on the additional items. She assured me of Christmas delivery.

I placed a follow up call and was advised that they have no information to provide. I requested a refund of the order because it was a Christmas present and I now have to go find one on Christmas Eve. I was advised that I could not get a refund, could not speak with a supervisor, and the rep refused to give me her name or the supervisor she claimed to be speaking with.

As a valued customer of Nordstroms', this behavior is unacceptable. I was a refused a refund for items I have not received. I not only want a refund but further investigation into why I was refused my money or the names of the customer service team.

Desired outcome: Full refund and compensation for future purchase

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11:08 pm EST

Nordstrom Rack Delivery deadline not met and customer service

Dear Sir or Madam,

Hope you are well.

I would like to complain about an issue with delivery and following customer service.

I placed an order, [protected], on the 12th of December, trusting your statement on the website that the items will be delivered before Christmas.

On the Canada Post website, the delivery date was estimated to be 23rd but was changed to delayed. It appears that it would not be possible that the parcel would make Christmas.

I want a refund of the order because it was a Christmas present and I wouldn't have placed the order if I knew that it wouldn't arrive before Christmas. The terms that you've provided have been breached.

Also, I was not satisfied with the customer service provided. Please find the screenshot attached.

My request to talk to a manager was ignored, as well as the action the customer service representative said that he would take -to email to check if the parcel was lost-, and most importantly, he mocked a customer.

I am quite disappointed that the customers of your companies are treated in this way.

I would like an apology from the representative, please.

Looking forward to hearing from you soon.

Best regards,
Julie

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7:47 pm EST
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Nordstrom Rack Apparel price change

Order #[protected] purchased called less than 24 hours because price dropped and representative Kevin told me he could not refund told me to just rebuy it and return not acceptable customer service. The supervisor would not get on the phone. He made every excuse and every reason to why he could not. The merchandise have not even been processed at this time.. Company like notrrom poor consumer care. I would like the coat for 119$ oppose to 159$ price changed in less than 24hrs

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11:16 am EST

Nordstrom Rack Pricing

On 12/6/20 at approximately 4:50PM at the Baybrook Nordstrom Rack store the cashier (I didn't get her name because she didn't display her name badge) was an African American female that looked to be in her late 20's maybe early 30's and she had her hair parted with two bush ponytails, and I believe she was wearing a mint green button up sweater or it was a V neck sweater, thought I altered the price on the items I was trying to purchase. She was at the first register when you came to the front of the line located near the Men's Department. She rang up my other items (I was purchasing packages of headband and mask sets that were located at the front area near the checkout), but when she got to the shoes and saw the price for $17.49 she asked did I try on the shoes. I said yes, I tried just one shoe figuring it would be fine because it was my size. She looked inside the shoe and stated something is wrong. I asked the cashier what was wrong and she never clearly gave me an answer. All she said was something is not right with this shoe and I can't sell it to you like this. I begin to ask what is wrong with the shoes. She didn't answer my question and begin to call for a manager to come to the front and look at the shoes. When the manager she called came to the front, the cashier took the shoes to her and they moved to the side and began whispering about the shoes. After their conversation the manager left the front counter and preceded to the back of the store. When the cashier came back to the register I asked what the problem is. All she stated was that something was wrong and the manager is checking on it. While we were standing there she began to ring my other item which was a dress marked for $7.49. She ran it up and looked at me with a look like there was a problem with the pricing of the dress as well. When she did that I said you know what I don't want any of the items. At that point I asked to speak to the store manager. Meanwhile the original manager she called to the front never returned to the front and she never acknowledged me. In most cases a manager that is called to a situation in the store would tell the customer let me check on this and I will be right back. This left me to believe the cashier said something to the fact that she thought the prices may have been altered. So this manager didn't feel a need to address me at all as the customer who was trying to make a purchase.
While I was waiting to speak to the store manager the cashier took the red sale sticker off that was marked $7.49 on the dress. She scanned the original ticket after pulling if off to see the price. By the discussed look of her face the price was accurate at $7.49. Her actions made me feel like she thought I had altered the price on the dress as well. I had asked another sales associate (the young lady working at the door) to call for the store manager, because at this point I was extremely offended and embarrassed by the cashier's behavior. The store manager had to be called a few times as she made no attempt to come quickly to solve the situation. The manager that came to the front at the beginning still had not returned with an answer about the shoes at this point. The store manager finally came at her leisure. When the store manager came she did not give her name or introduce herself. I asked her to clarify if she was the store manager or a department manager and she stated the store manager of the entire store. Not once did she give her name and she was not wearing a name tag visible to identify her. She stated I am the store manager for the Baybrook location where we were. I begin to explain the story to her and she seemed to not really show any type of remorse for the humiliation I was feeling. All she did was say I am sorry and I will take care of it. Even as I said how humiliated I was and embarrassed for having this cashier think I would alter a price on something, again the store manager showed no remorse for my feelings or seemed to take it seriously. I said I wanted to write a letter of complaint to her regional manager. She yelled his name out loud as to try and be smart and was very unprofessional.
If the store manager really meant to give me the name of the regional manager for her area she would have written it down and/or gave me the number of customer service. Instead she treated me like I was guilty and she sees this type of behavior all the time. Never did I feel any remorse or did I feel she was truly sorry for what happened. Instead she added to the drama that was already caused by the cashier. The store manager did not take the time to find out what happened or what was actually going on. I explained the entire store to her. She seemed to be over the story at this point as she displayed her nonchalant attitude. I left the store feeling like the problem wasn't resolved and my dignity bruised. I feel that these actions took place because I am an African American. I say this because the same thing happened to another African American about 5 years ago at the Nordstrom Rack store located in the Galleria Area. This type of racial profiling because we are African American must stop.
I will reach out to by African American community all over and everyone that I know that shops at Nordstrom Rack and Nordstrom Department store and let then be aware of how I was unfairly treated at the Baybrook location and to not go there in fears you will be accused as I was for something you did not do. The manager never asked if I still wanted to purchase the items or anything. I was so heart broken by her behavior more than the cashier because she is the store manager who should be representing good customer service and leadership skills.
From writing this letter I don't want anything except to have my story noted and heard. I want them to know it's not ok to do this to someone just because it may have happened in your store before. Everyone is not guilty and they you all occasionally mark things down to a low price level. The lesson here is that we still have not overcame equality in this world. With all of the things going on in the world today we should be happy to just be alive and breathing. In closing I suggest that the entire staff take a sensitivity training course and an intense customer service course. I hope that in the future if any other African Americans decide to visit the Baybrook Nordstrom Rack location they will not encounter what I experience. All of the employees at Nordstrom Rack should be thankful to have a job with what is going on in America today. It's a privilege to have the store open to customers. Nordstrom's Rack and many other store are not considered essential so therefore opening of these stores is a luxury that could easily be taken. We are under a pandemic and the employees that are behaving this way only shows me we still have a long way to go in this world.
My email address is [protected]@gmail.com for contacting me.

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5:00 pm EST
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Nordstrom Rack Online order

Hi, I have purchased boots on Nordstromrack.com and few days later ( before the item was delivered), the item went on sale. I have called customer service to have the price adjusted, but was told it was not an option and that they only match competitors prices, but not their own. I was frustrated and have asked to speak with the supervisor and expressed my concerns about the poor price adjustment policy to the supervisor and in return I've heard from the supervisor :" I understand and I never shop on our site" and there is nothing she can do to help me. I was speechless and very dissatisfied by the poor customer service I've received after being a loyal customer. I don't feel like shopping at Nordstromrack ever again

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3:26 pm EST

Nordstrom Rack Discrimination against person with medical condition

I, Alicia Biggers walked into Nordstrom Rack store on Saturday afternoon on November 14, 2020 and was stopped in the middle of the store by a lady with blond hair holding out a mask with tongs saying I needed to put a mask on. I told her I had a medical condition and she continued to harass me forcing me to put a mask on. She said I could not shop there and had to leave. She said she called the manager and I was waiting for the manager and the manager never showed up, so I told her that I would continue to shop. She started yelling at me stating I could not go any further in the store and I had to leave immediately. I asked her for the manager's card since there was not a manager on site. She handed me Shirley Olivas, Department Manager-Merchandise & Inventory Winter Park 1090 N Orlando Ave Suite 101 Winter Park, FL 32789

I have researched your Customer Bill of Rights and it says you do not allow discrimination and your store is a public store since 1971 and became Nordstrom Rack in 1973. Geevy Thomas is the president as far as the SEC is concerned.
Please inform me on how this is lawful, and how you can discriminate against a person with a medical condition according to your own Customer Bill of Rights.
Florida Executive order 2020-23 Orange County Section 3
Exceptions; (a) li - Persons for whom a face covering would cause impairment due to an existing health condition or disability

Alicia Biggers
alicia.[protected]@gmail.com

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faith713
LAUREL, US
Sep 11, 2021 9:46 pm EDT
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I was picking up an order at Nordstrom Rack today in Columbia, MD. There were signs posted about forced mask wearing, it said you were barred from shopping in the store if noncompliant. How is a store going to make medical decisions for their customers? Masks can be harmful, are they going to sign a legal form for liability? Stop treating customers like second-class citizens. You don't value inclusivity if you are going to discriminate against masked vs non-masked customers.

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faith713
LAUREL, US
Sep 11, 2021 9:41 pm EDT
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This sounds like a civil discrimination case. The store is treating customers like second-class citizens. It should never be acceptable in any civilized society.

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8:58 am EDT

Nordstrom Rack Security guy follows me around

I shop at Nordstrom rack quite often and have noticed every the time I go to Nordstrom rack (located in Wauwatosa) with my daughter (she is usually in her stroller), the security guy follows me around. Mind you I have spent hundreds of dollars in this store. Last night I went there again with my boyfriend and my daughter to pick up some shirts for fall pictures. When we were done we proceed to check out when the cashier had the audacity to ask me if I had the tag for the sweater I was wearing. I was confused and shocked. The manager told the cashier through the walkie talk to ask me that question. I am so upset and can't believe it happened. I will never go back to that store and will look legal advice on this matter.

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11:34 pm EST

Nordstrom Rack poor customer service

I had the worst shopping experience of my life today. It was an emotional rollercoaster. And I left bawling my eyes out. I have two different sized feet. (Already an embarrassing issue, that I am just now, at 26, learning to talk about. - But I am grateful that I have 2 feet) My left foot is about an 8 and the other a 6. They are clearly and visibly different. I have called every where asking if they could/would accommodate someone with two different sized feet. They never do, leaving me with two options: Force my feet into uncomfortable shoes (which I do most of the time) OR buy two pairs of the same shoe in each size (…so expensive) I was super happy to learn that Nordstrom will help as long as it is a size and a half or more, which I have, BINGO! Only problem is that the closest Nordstrom is about 45 minutes away. Not that far but far enough that a busy, working person can't really get there easily. I have called Nordstrom Rack, which is about 2 minutes from my house. I, very kindly, asked if they had the same policy, I was met with an attitude and a strong "NO." Knowing that I never bothered to ask while I was in there. I was asking around at another store and someone suggested that I call Nordstrom Customer Service and ask them. I was excited to find out if I could get shoes that would actually fit my feet! I called Customer Service and they told me ABSOLUTELY they will take care of that for you. I was SO excited and actually happy to go shoe shopping for the FIRST time in my life. I told the representative that I had spoken to them before and that they told me "no." I asked what to do in case they told me "no" again. He seemed very surprised that they told me that and assured me that it would be fine. He said if I had an issue to call them and they will walk them through the sale. I was over the moon excited and immediately went to shop. I spent over 2 hours trying to find shoes that fit both of my feet in styles that I liked. That was difficult to do in Nordstrom Rack because finding the same style in a different size is like searching for treasure. I was so happy when I found 3 pairs that were perfect! I went up to the register confidently, thinking that it would be an easy checkout. I was only met with disappointment. I told the young man at the register it may be a challenge because of my special situation. He asked the woman working the front about it and she had a terrible attitude. I have worked retail and I understand that people can be very unreasonable, but I did not feel I was unreasonable and remained very nice throughout this dreadful experience. She approached me and said something along the lines of "Absolutely not, no, no, we do not do that here. No" With the worst attitude as if I had done something wrong. I then responded with "Are you angry at me? Because I was born this way." She tried to save herself and said she wasn't angry, but was clearly pissed at me and the situation. I told her that they man on the phone told me that I would be able to get shoes that properly fit my feet. I called customer service and got ahold of the same man, in which he then informed me that he was wrong. Which I understand, people make mistakes; we're all human. He was very confused and also confusing me. While this was happening the woman in the store called her store manager and was very forceful in that fact that she would not honor this for me. She kept saying things to me like "Tampa isn't that far, you could just go there." "You're going to get me in trouble." She wasn't being helpful at all. I was beyond embarrassed and holding back my tears. By the end of it, I was standing up front ready to pay for 3 pairs of shoes and was mortified by how I was being treated. As if I were doing something wrong, I can clearly show you my feet and how different they are. I explained to her how desperate I was to have comfortable shoes, for not only daily life, but also for a trip I will be leaving on in less than a week. I was transferred from person to person with hopes that it would work out. Do you understand the emotional rollercoaster? I know it sounds silly, it's just feet. BUT this my life, I deal with this on a daily basis and it's not particularly fun. Finally, I was transferred to someone who also thought this could be done, and the woman kept leading with "We can't do this because of inventory, blah blah blah…" But I know that it could have been taken care of for me. I remained calm and kind throughout the entire process. I begged her to at least see if she could allow me ONE pair, just one pair of comfortable shoes, that wouldn't cost me double. She then asked me for my Nordstrom Rewards phone number, so I gave it to her. AND THEN she proceeded to take a photo of the screen, with what I'm assuming is my personal information on the other end? I was very confused by this. I'm not sure why she decided to do this. At which point I was assuming that after all of this she was going to make the sale. I let her know that I was sorry for the confusion and that I would never come back and ask for this again, because now I know that I was given misinformation. And then in the end. I left the store sobbing and empty handed. Nordstrom has most definitely lost a customer today and I will tell everyone that will listen about this experience. I was mortified, and the lack of professionalism and customer service was appalling. I'm truly saddened by all of this. (I'm sure that there are recordings of the entire phone call and also video in the store, that I hope you will see that I was a customer being misguided and was not trying to do anything wrong)

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10:19 am EST

Nordstrom Rack employee

Hello

I have a complaint about an employee (Tamara Rogelstad) who was fired for using her staff discount for a parent and a friend. I know it is against policy but everyone does it. Punish her by giving her a suspension and making her pay back the discount she gave sure but I think firing her with out a warning is very harsh. These are young kids who are just learning about life. Teach them and mold them. Use it as a learning tool and talk to all the staff who are doing the same thing. She gave her all and brought in a lot of business. She was very good at upselling. She was able to sell $500 to a lady who was about to leave. She sold 4 sweaters to a lady who was going to buy nothing. There are many other stories like this. She can look at a designer piece and tell you the designer. She was fantastic at merchandising. She is a great loss to your company.

Thanks for listening

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10:53 am EST

Nordstrom Rack lauren lorraine booties

I initially ordered the boots I wanted on Jan. 5th, in a size 9.5. I received the boots on January 10th, but they were in a size 8. I called customer service (who was very nice) and asked for a return shipping label and I went back online and ordered the booties again. I also added a pair of the same booties in black while I as back on line. The 2nd order was placed on January 10th. I received my order on January 17th. The pair in the black were in a size 9.5, once AGAIN, the silver pair arrived in a size 8! This was very upsetting to me that this happened TWICE. The customer service agents were as helpful as they could be but couldn't assure me that my 3rd order would arrive in the correct size! If this is TRULY a Nordstrom company, this would have been corrected and a discount or other incentive would have been offered. I don't believe I will be continuing to shop with Nordstrom Rack!

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2:58 pm EST

Nordstrom Rack fitbit – ace kids activity tracker

I ordered a Fitbit Ace Kids Activity Tracker +8 for my grandaugher. The order number was [protected]. I received a confirmation of my order and then a few days later a shipment confirmation with a tracking number. I waited eight days and quired the tracking number and it showed no activity. I tried to contact Nordstrom Rack on their contact site, first by web chat. I waited in a que of 43 people and when it was finally my turn I typed in my inquiry and got no response. Then the chat was terminated by the Nordstrom Rack agent. So I joined the que again and waited for an agent. The ver same experience when it was my turned the agent terminated the chat immediately. I then called the customer service number and was in que for about 14 minutes. The agent that answered said the item must have gotten lost in the mail. I asked to speak to a supervisor and the agent said that would take forever. I asked her to see if the item or a comperable item was in stock. She put me on hold and then came back and said nothing was in stock. The agent said the only thing she could do was issue me a refund, and I finally agree to a refund. I am out the money I had to pay to get expited shipping from another company for the item to get there by Christmas. I will never shop with Nordstrom Rack again and I would recommend that no one else shops there.

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12:21 am EST

Nordstrom Rack online order

DONT SHOP AT NORDSTROM RACK, HORRIBLE company. I placed an order for 3 sweatshirts and 5 pairs of boots for Christmas. Two of the sweatshirts were not even close to what I ordered, they canceled one of the pairs of boots shortly after I ordered them, and the other 4 pairs of boots never came. When I called them, I found out that they never had enough boots for the orders they accepted. They didn't inform me of this until I called looking for the order. DONT shop here if you want items for Christmas ! The manager Phil was NO help in filling the order ! They just ended up cancelling my order because it was convenient to them!

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3:04 pm EST

Nordstrom Rack gift card ordering online not accepted without bank or credit card number-disagree, bought my item elsewhere!

My issue complaint is Nordstrom Rack's Online ordering requirement with gift cards. I disagree with being forced to enter my bank or credit card information when I had a gift card with an amount clearly over the purse purchase I attempted to make. My gift card was $95.00. I attempted to order a Lucky Brand purse, online, with was $78.00 about three weeks ago. The online form wouldn't let me. I chatted with an online agent who stated I must submit either a bank account number or credit card. I disagree, this was unacceptable. Nordstrom Rack LOST a sale on this purse. I found exact same purse on Poshmark at a cheaper price! I will NOT refer anyone to this Nordstrom Rack website...forcing possible customers to submit financial information which is not needed. Nordstrom Rack needs to rethink this, change bank card/credit card requirement when gift card clearly covers purchase! You LOST my business and referrals!

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10:15 pm EST

Nordstrom Rack nordstrom rack online shopping

It was my first order from Norstom Rack. I ordered a pair of black shoes and waited for more than a week! I received different color of shoes. I called the customer service and spoke with manager Jennifer. She said that they don't have the color and told me to go to a Norstom Rack store to get refund. Why do I have to go to a store to return them if I order them online? What's the point? I could have gone to a store in the first place. Why did they sell the shoes if they didn't have the color I wanted? I waited for more than a week! And I need shoes to wear this week. This is a bad experience. I am going to write this experience online to share with other people. Norstom Rack doesn't know how to do online shopping!

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lorraine d
Rocky Point, US
Dec 08, 2019 12:19 am EST

DONT SHOP AT NORDSTROM RACK, HORRIBLE company. I placed an order for 3 sweatshirts and 5 pairs of boots for Christmas. Two of the sweatshirts were not even close to what I ordered, they canceled one of the pairs of boots shortly after I ordered them, and the other 4 pairs of boots never came. When I called them, I found out that they never had enough boots for the orders they accepted. They didn't inform me of this until I called looking for the order. DONT shop here if you want items for Christmas ! The manager Phil was NO help in filling the order !

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12:06 am EST
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Nordstrom Rack account

Be warned! Nordstrom rack will close accounts without warning if they they a customer purchases and returns too much. There are no guidelines on the dollar amount or percentage of returns but they have and will continue to permanently close accounts without warning!
I have had numerous calls with customer service representatives to explain the terrible customer service they provide by shutting down accounts without warning. They agree but refuse to reopen accounts.

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4:39 pm EDT
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Nordstrom Rack online purchase

Not price adjusting is not fair to your customers who shop exclusively with you and online only. I made a huge purchase only to have most of the items go on a serious clearance the next day. I called and spoke to an Associate, a Manager, and then someone in the Executive Office to no avail. Consider me now a disappointed long time customer who will no longer shop at Nordstrom or Nordstrom Rack.

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2:29 pm EDT
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Nordstrom Rack shoes

I recently purchased school shoes for my daughter online through Nordstrom rack, the shoes came and do not fit. The letter inside the shoe box says that I can return the shoes to any Nordstrom rack, it does not specify that you cannot return to Nordstrom rack Canada. I drove 45 mins to the only Nordstrom rack here in Canada and they would not take them as they said they have to be returned in the US or through mail. Then I proceeded to call to get a shipping label for which they said they will take $11 off of the return for this label! This is terrible customer service. I will not be able to order again for shipping to Canada as $11 to send something back that doesn't fit is absurd. Canadians beware!

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10:21 am EDT

Nordstrom Rack check-out experience

I recently experienced a hostile situation (8/22) upon purchasing a few items at one of my favorite stores, a young cashier by the name of Andres P. not only verbally harassed me but attempted to ruffle through my already purchase bag(s) of items. The transaction number # 3031, and Register# 4903. This young man was not only rude but flippant and condescending; not what I have come to expect after years of faithful patronage with Nordstrom and its subsidiary. I would highly recommend that this young man receive not only enhanced customer training but is removed from the front line operation; he is volatile and appears capable of physically attacking someone. I debated as to whether to formally share this experience but my conscious will not allow me to keep silent knowing that there is a possibility of someone being physically harmed next time. Note, I had to ask the young man to calm down during the transaction because he was verbally combative and when I asked him his name he resounded with Andres, would you like me to spell it? The respond in itself was one of "now what? a challenge". Nordstrom, you can do better with screening your front liner staff.
Somewhat apprehensive,
Customer

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Nordstrom Rack Customer Reviews Overview

Nordstrom Rack is a popular online retailer that offers a wide range of high-quality products at discounted prices. Our analysis of Nordstrom Rack reviews reveals that customers are highly satisfied with the company's products and services. The most commonly praised aspects of Nordstrom Rack include its excellent customer service, fast shipping, and easy returns policy. Customers also appreciate the company's wide selection of products, which includes clothing, shoes, accessories, and home goods from top brands. Additionally, Nordstrom Rack's website is user-friendly and easy to navigate, making it simple for customers to find what they're looking for. Overall, Nordstrom Rack is a highly recommended retailer that offers great value and exceptional customer service.

Nordstrom Rack In-depth Review

Website Design and User Experience: The Nordstrom Rack website has a clean and modern design that is easy to navigate. The search function is efficient and filters help narrow down options. The overall user experience is smooth and intuitive.

Product Selection and Variety: Nordstrom Rack offers a wide range of products across various categories including clothing, shoes, accessories, and home goods. The selection is extensive, with options for different styles, sizes, and budgets.

Pricing and Discounts: Nordstrom Rack is known for its discounted prices, offering significant savings compared to regular retail prices. The website also frequently offers additional discounts and promotions, making it a great place to find deals.

Customer Service and Support: Nordstrom Rack provides excellent customer service and support. Their representatives are knowledgeable, friendly, and responsive. They are quick to address any issues or concerns and strive to ensure customer satisfaction.

Shipping and Delivery: Nordstrom Rack offers reliable and timely shipping. They provide tracking information and have multiple shipping options to choose from. Delivery times are generally accurate, and packages are well-packaged to prevent damage.

Return and Exchange Policy: Nordstrom Rack has a hassle-free return and exchange policy. They offer a generous return window and provide a prepaid shipping label for returns. The process is straightforward, and refunds are processed promptly.

Overall Shopping Experience: Shopping at Nordstrom Rack is a pleasant experience. The website is user-friendly, the product selection is vast, and the prices are affordable. The customer service is top-notch, and the shipping and return processes are convenient.

Customer Reviews and Ratings: Nordstrom Rack has positive customer reviews and ratings. Customers appreciate the quality of products, the value for money, and the excellent customer service. The overall satisfaction level is high.

Loyalty Program and Rewards: Nordstrom Rack offers a loyalty program called Nordy Club. Members earn points for every purchase and enjoy exclusive benefits such as early access to sales and free alterations. The program provides added value to frequent shoppers.

Mobile App and Accessibility: Nordstrom Rack has a mobile app that is user-friendly and offers a seamless shopping experience. The app is available for both iOS and Android devices, allowing customers to shop on the go.

Social Media Presence and Engagement: Nordstrom Rack has a strong social media presence with active accounts on platforms like Instagram, Facebook, and Twitter. They engage with their followers through regular updates, promotions, and customer interactions.

Sustainability and Ethical Practices: Nordstrom Rack is committed to sustainability and ethical practices. They have initiatives in place to reduce waste, promote fair labor practices, and support charitable causes. They prioritize working with brands that share these values.

In-Store Experience (if applicable): Nordstrom Rack provides an enjoyable in-store experience. The stores are well-organized, and the staff is helpful and friendly. Customers can browse a wide selection of products and try them on before making a purchase.

Competitor Comparison: Compared to its competitors, Nordstrom Rack stands out for its extensive product selection, discounted prices, and excellent customer service. It offers a better overall shopping experience and greater value for money.

Pros and Cons Summary: Nordstrom Rack has a user-friendly website with a wide selection of products at discounted prices. The customer service is exceptional, and the shipping and return processes are convenient. However, some customers may find the product availability limited, especially for popular items.

How to file a complaint about Nordstrom Rack?

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1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create a new one.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Nordstrom Rack in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Nordstrom Rack.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint against Nordstrom Rack on ComplaintsBoard.com.

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Contact Nordstrom Rack customer service

Phone numbers

+1 (888) 966-6283 +1 (800) 964-1800 More phone numbers

Website

www.nordstromrack.com

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