Nordstrom
reviews and complaints

I have been shopping at Nordstrom stores for many years. It is actually one of my favorite stores. I am a Nordy customer. Last year, I was so pleased with the service I received in the shoe department that I wrote letters acknowledging the excellent service I received while in the store. But yesterday was a completely different story, it was a nightmare. On July 23, I did some online shopping. I had a great time shopping. I spent a good amount of money. Then, I went to the women's department. I saw a few items I liked and decided it would be best to go into the store and try them on. So the next day, yesterday around 11:00 am I entered the Nordstrom at Christiana Mall in Newark Delaware. Before I could get completely off the elevator, a middle-aged white woman asked me, if there was anything she could help me with. I smiled and said, "No thank you?" I picked up one dress and there she was again asking me another question, I don't remember what the question was but within the next three minutes, she asked me at least three more questions. I became slightly annoyed and I walked over to the other side of the store. I think I walked about two cashiers away where I was greeted by a young black woman. She asked me if there was anything I needed help with? I smiled and said, no. Then she asked me if I wanted her to hold my clothes for me, I said no, I'm going to try these on in a second. If I thought the middle-aged woman was bad, I was in for a real treat. The black woman hit me with a barrage of questions. My retail therapy experience was beginning to turn into a nightmare. I went back to the other side of the store and there was the middle-aged white woman again asking more questions. I don't know what she said, I completely tuned her out. Moments later, I mean moments later the young black woman had left her post and was near the middle-aged white woman asking more questions. I was bombarded with questions. I was on the floor maybe ten minutes before I had to just stop and try on the dresses before I lost my mind. I went into the dressing room and as I reached for the bottom of my shirt, there was a knock on the door, 6 taps to be exact, not even thirty seconds after I walked into the room. I was sure it was for someone else, and then I heard those six taps again. I opened the door and there was the young black woman again. She asked, " Is everything ok? Do you need any help?" I said to her in an exasperated voice, "No" I just want to relax, please just leave me alone so that I can relax. She said, I just wanted to see if you needed any help with a slight grin on her face. I thought to myself that she was trying to get an ugly reaction out of me by tap dancing on my last nerve. I refused to give it to her. I maintained my composure, tried on the dresses, as exited the dressing room and there she was again just waiting for me. Can I help you? Do you want me to take that up for you? Do you want me to ring you up? Without even looking at her I shouted "No". Then I quickly walked over to the register and was greeted by a young white woman with whom I was glad to make my purchase. Of course, the young black girl was there again. It was torture. I bought the dress, but I will be returning it today. I am writing this letter to make you aware of the unacceptable behaviors practiced in the women's department. Many people don't take the time to make you aware of the problems they encounter, they just shop elsewhere. The retraining of these staff members, managers included may increase sales. At any rate, I don't think I should pay for the way I was treated. I did ask the young white woman what her name was and she said it was Michelle. Michelle behaved like a professional. There is no reason for her to be grouped together with them. Michelle brought a ray of excellence and class to the women's department. I do not like to write negative letters about people so I make it a point to send nice letters as I have done in the past, but I couldn't let this one go, I'm still annoyed. My suggestion would definitely entail re-training and a severe reprimand. Nordstrom has a reputation that should not be tarnished by the behavior of these two women.

They should be honored to work in such a fine establishment. Their conduct was unacceptable and not becoming of Nordstrom employees. We are still fighting a pandemic and very few people are coming into stores. Those of us who brave our ways into the stores should be treated with the utmost respect.

Nordstrom’s new VP of asset protection eliminated many seasoned company AP leaders and replaced w/prev old white work mates (many of which, were out of work). Professional nepotism & unfounded / highly litigious removal of leaders from their positions without cause. Hearing many terms being thrown around such as, “unions” & “class action lawsuit”.

I ordered an 11b and received a 10b, contacted customer service and provided order number, email and address, he verified everything was correct. He proceeded to tell me he would need to email a permission code to access my account for the exchange. WTH how archaic is this?!

I waited twenty minutes for permission email, he resent 3 times and it never came. I escalated call to supervisor and she was worse than he was telling me they couldn't bypass the system. Now I am inconvenienced having to return the shoes to the store because of their ERROR.

My family and I will NEVER order from Nordstrom.com again. The service has gone to trash!

Merchandise not delivered but Nordstrom wouldn't issue for refund. Butvthey couldn't provide proof that it was, indeed, delivered and received.

Here's the exchange I had with them in 4 weeks...they believe whatever Ontrac delivery driver says without using logic at all. I reordered exact items as the lost merchandise, they're bags for my daughters.

Here's my last message to them.

Thank you for trying but I haven't seen a US company worse than you. Now, let's go forward and show me the proof it was, indeed, delivered and accepted. Please don't give me another run around! I, need proof my house had/received it. You have to prove me wrong.

Delivery company versus customer, you stay one sided? Who's telling the truth? Now, let's go legal. Show me the photo of the package infront of my door or a signature someone in my house accepted it. Without it, you're not going to win in court so please handle this well and right. If you can't, we're talking civil lawsuit and bad online reputation.

Other companies,  like Amazon, could show photo of package or refund. So you 100% believe verbal word from your delivery partner and not your customers a bit. Did you see I spent another $2,000 with some items exactly the same. It's not even worth it, it's principle.

Last month of March I paid for a pair of Brunello Cucinelli boots and the parcel service hired by Nordstrom did not deliver properly. I mentioned in the purchase the address of a specific appartment and I never received it. If they delivered to the lobby that is not a proper delivery and NORDSTROM said they are not liable. Date shipped: 03/23/2022 and suppose delivery the next day. OnTrac Tracking: C11753402608129

THAT IS THE CORRECT ADDRESS: PRODUCT NEVER DELIVERED THERE.

350 K St, Unit 217, San Diego, CA [protected]

I would like to make a complaint as anonymously as possible...
I have in the past went to management but was told their was nothing they could do and as soon as they turn there back they will just continue the bad behavior and told just not to react also remarks / threats were made to me regarding my employment when I went to Nordstrom management to get help,
Now I am terrified to say anything more but,
There has been ALOT of gossip bad behavior bulling, fighting, and racial slurrs made to other employees and about me that I can hear so can the customers that have also complained to no avail.
It was to be getting worse out of control rude racial and sexist statement s and out and out yelling argument were one employee was calling racial slurs and I've also been the victim of racial statements and bullied continually.
I work at Ramm Baar Nordstrom San Jose Vally Fair Mall Location.
I am a new hire employee and am extremely disappointed that I've been treated this way as I have showed up every day to do the most professional best job possible with nothing but bulling, racism and threats against my job almost daily.
I hope you can help me get this message to the right person!?
Others have complained to management also but they seem to just retaliate against the victim.., never really dealing with the issue at hand due to favoritism by management.
It's extremely disturbing and I would hate for this situation to keep escalating as it has been the past couple weeks.
Thank you so much for understanding
Distressed employee

On November 3, 2021 I placed an online order with Nordstroms. Since I had moved recently, I doublechecked that my new address was on the order. It was. In about a week, I received an email telling me the order had been delivered. It was not delivered to my new address so I called customer service expecting them to retrieve my order. Instead I received an email stating, "...we have confirmed successful delivery of the package. Nordstroms has made the decision not to issue a refund or replacement as was requested. It is our recommendation that you contact your local police department..."
It was Nordstrom's mistake that the package was delivered to the wrong address. Since I never received the merchandise, why would I report it as stolen? Since this was my worst ever customer service experience, I know I had to fix it or Nordstroms would expect me to pay for items I never received. I had my realtor find the phone number of the person who lived at my old address. I left a message requesting the package be left at her front door.
I drove there to get it and immediately went to the King of Prussia store and returned the entire order. Then I canceled my credit card. I.am.done.with.Nordstroms.

The credit card department provides poor service. I would go with a Neiman Marcus card or Saks. Don't bother with this company.

I purchased a pair of aldo sneakers from nordstrom.com. Long story short, I have been sent the wrong pair three times. I ordered green hombre to pink shoes. I have been sent the exact aldo sneakers all 3x in pink & white. The 1st call I was assured it was handled. After the 2nd pair arrived, and I called the 2nd time, I was assured she would look into it and call me back-she didn't. So I called again the next day and was assured the correct shoes were sent. So, the 3rd wrong pair arrived 2 days ago, april 7th, 2021. I immediately called again. This time I was told there was either an issue with their website, or they were out of the color I wanted. So I asked him if he was telling me they just keep sending the wrong color because they're out of green, he said yes. We discussed me now having three pairs to return. His solution was to return them and because of all i've been through, he would arrange usps pick up. I reminded him that only 2 boxes had packing slips. You have to know the order number for returns. He told me he handled it-just print the label and attach to the boxes. I was surprised, as it would then ruin the box. So, when usps came for the scheduled pick up yesterday, we had only 2 return labels, plus we were informed that all 3 pairs need to be in one big box. Oh, btw, of course this rep promised to get an answer for me and call back-of course, he did not. Today, I called and asked for a manager. A supervisor, natalie came on the line. I explained this entire disaster to her and her response was "i'm sorry" I said that's it? She said she had no authority to do anything. I asked her to put a manager on the line, and was told managers don't take phone calls! So, at this point, I do not have the shoes I want, but am stuck with 3 pairs of the wrong shoes I have to drive 1/2 an hour, each way to return. I have never experienced this level of customer care from an established store like nordstrom, which is known for their excellent customer service

I truly feel like I am being attacked twice once by the ID THEFT & HACKERS NOW BY NORDSTROM.

It truly feels Nordstrom is taking great joy in making me run around like an exhausted dog trying to repair a simple mistake they hold over my head to rectify. Every call feels like a sick power enjoyment play!

On top of it ALL the other companies with the same issue have been polite & respectful fixing my Credit Bureau . This company revels with great help and empathy. Nordstrom continues lack of help even after I sent in Bank Authentic Letters of mistake, police reports and supporting facts.

Documents mailed back to me without a reply, note or even acknowledgement they were received. Which were sent to the correct Department returned alone without even a signature or desk they hit? Now is that a lack of basic legitimate customer service or professional response.

On top of all I am being held days for up to 40 minutes often disconnected after wait times are answered.

I work customer service and strive to be respectful at all times.

I have been lied to often more than once. I have been told the Fraud Department has no direct number. Then later being given it by the recovery Department. I have been lied t I had to and run around telling me to go to other agencies first like the Credit Bureau Nordstrom could not direct changes on my Credit Bureau. Isn't their any moral fiber of honesty here?

From Sept '19 to Jan '20 due to ID Theft, 5 Stolen Bank Accounts (set up w/ but stolen again), Stolen Checks & ATM cards, stolen mail, hacked emails with my Bank admitting and sending a letter to provide to companies to repair late payments. Late due to their accidental mistake this Nordstrom Fraud Department has gone out of their way to work with me in any reasonable effort.

Agents in the Recovery Department have been incredibly helpful, kind and professional at all times. Well done.

I work retail and have purchased from this company for years on Union Square in San Francisco.

I am happy to send any bank documents, letters of authentic documents to repair this situation. Although initially I was told the Fraud Department did not have them they are on file with them.

I do not find it safe to post such information until I know the receiving source. Sorry it's been way too hard to fix this all without spreading more personal information around.

My bank I've been with for 40 years has advised me to send all documents and complaints to the BBB, Consumer Financial Protection Agency, Office of the Comptroller of the currency along with others for basic assistance.

I am also now going to post this issue on every social media possible.

I have never ever been so disgusted by a retailer as I am with Nordstrom and I intend to let all my tourist clients not to shop there.

This all went on when I was bed ridden with major Operations starting June 8, 2018. The day it started while I has in the hospital returning home to stolen credit cards and house theft. I had purposely set up auto payments knowing I would be to sick to handle them. I also have medical record proof during.

Today I received these boots in the mail, I was so excited to receive them. I am very petite 4"11 and 112 lbs. These are my first high boots because they never fit me. I have thin calf's so they are always too big on me and to high. These fit me like a dream so I love them but they were worn. Surely these boots were worn and returned. I know that Nordstrom takes everything back but it is unacceptable to turn around and resale it. I called to ask them to please send me a replacement, but my size is no longer available. The only thing they can offer me is a full refund. I am so upset because I don't want to return them. One of the representatives offered me a 30% discount on the shoes for the inconvenience but then transferred me to a supervisor who said there was nothing they can do for me. That their goal was to make me happy so they would give me my money back. All I want a supervisor to review my order, I received the boots today 1/14/2021 around 1:35pm and immediately gave their online department a call. Please review the pictures and honor the 30% discount that your representative had offered me since I really don't want to part way with these boots even though they are totally used : (Their quality control department should be more thorough. I would much rather receive an email that my order could not be fulfilled than to have them send me a pair that I was going to fall in love with but it's been worn.

Thank you so much for your attention

I received a Christmas gift from my mom that I didn't like very much, so I tried to return it online but it said she would have to put in the request for a return, which I knew would hurt her feelings. So I called customer service and explained and asked them to send the return label to my email instead of hers so she wouldn't find out I was returning it and wouldn't get her feelings hurt. I had all the necessary info and the man helping me said no problem and he could do that, and then proceeded to email me the label. I double checked multiple times with him confirming that me putting in this request would not alert her... Well later that night guess who forwarded me the return request email and texted me asking about the gift? YUP, my mom. And guess what else? In the email she forwarded me it said the reason for returning was that I DIDNT LIKE IT. Thanks Nordstrom customer service for making both my mom and I feel like [censored]. I wouldn't have put in the request if I would have known she would have been alerted.

On 1/9/2021 I was walking through the Nordstrom store to my car parked outside their South door. It was approximately 3:45 pm. I did not stop to speak to anyone other than the girl sitting outside the immediate door on my way to my car. I am studying to be a scientist so I shared with her what I was studying about the ocean. I am 65 years old and a long time teacher with a Master's degree. This is my second Master's degree. The girl was nice and responded very nicely. Then I was verbally attacked by a security guard (female approximately 40 years old who came out and told me to leave the store that this girl did not have time to talk!). There was no one coming in the doors. Then this other security guard (a male around the same age and heavy set) also stated that there was a complaint about me from an employee (I did not speak to anyone other than the girl almost out the door) so it was not her. This is how you treat LONG TIME NORDSTROM customer who are older? I don't know who this other girl was but it appeared to be a younger girl in her early 20's. She stated that I made her feel stupid. The only conversation I had was about my studies and the ocean. Where did you customer service go? Out the window? So you are hiring these people to disrespect and chase out long time customers because they are more important? This is how you bring in business during a pandemic? These younger people think that you are paying them to SERVE themselves and disrespect older people that are protected by law because of their age and deserve respect. I deserve respect as a customer. These younger people need to learn how to have a conversation with all kinds of customers. If they don't make their sales quota, they should be fired. I was a top sales rep for Xerox and the way I did it was to spend time with customers and build relationships. What are you hiring these young people for; they don't have the same work ethic or understanding of WHY they are there. I feel very rudely treated and I am seriously thinking about NEVER shopping in your store again after this. How immature and disrespectful this young person was to make up a story when I never even spoke to her. Are you hiring people that are losing their minds? These people are hired to relate to all kinds of people and build relationships. I don't like being treated like a piece of garbage by a much younger person who cannot converse on all types of subjects and cares more about themselves then to make a sale or GOOD CUSTOMER SERVICE. You obviously do not need my business and would rather pay her to chase away a long time customer since 1985. Rosemary Ginko [protected].

I called location 21500 Hawthorne Boulevard, Torrance, CA 90503 (310) 542-9440 and speak to representative named "marlie" I started to explain to her the reason for my call and she didn't let me finish and started to speak so fast and transfer me to a different dept and the call automatically clicked. Marlie was very unprofessional and did not let me finish explaining the reason for the call so how can she determine what dept. I needed to speak too, not only did she not get me over to the right dept and was in such a rush now she transferred me to no dept.. I would hate for this to happen to the next person. Someone needs to speak to her so she can slow it down and make sure she does things right the first time and take of the clients needs.

I am a special education teacher and my Ugg's were popped ripped at the toe unlocking a students wheelchair. I was devastated. Like how does that even happen. I bought them dec 2019 they are hardly wore like new. I go onto Nordstrom and chat with someone about what happened. I gave them my order number with the date I purchased them and the man said I could get a new pair. I needed to go to the store, present my order # and I would get a new pair.

I went to Nordstrom in Roosevelt field mall downstairs in the show section. The woman was rude and repeatedly told me that I couldn't get a new pair but the other man said I could no problem. She gets her manager I assume. This man was so rude yelled at me slammed on the counter. I was in disbelief that they would treat a customer this way. Of course no one in the store wore a name tag. I am so upset with the way I was treated and ended up with no resolution to my problem.

Nordstrom is supposed to be a wonderful company but that way I was treated and not given any assistance was horrible.

I am writing to make a complaint regarding my Nordstrom credit card. My payment was due April 5th for 14.00 ans they restricted my card use even though I have over 1k available in credit. With everything happening in the world with COVID-19 they really restricted my card use for 14.00 for a late payment of 8 days. Unbelievable. I plan to complain and post this to social media. Horrible way to treat customers especially right now.

I had a very uncomfortable service experience with the lady working at the counter for Le Labo in the cosmetics department yesterday, Friday December 20, 2019 at approximately 4pm. I have heard wonderful things about "Another 13" and I wanted to make myself a sample so I can try it out for a couple days before purchasing. When I approached the counter, she said, "can I help you?" I said, "I just want to make myself a sample of this perfume." To this, she answered in a very rude And snippy way "why don't you just spray it on yourself and walk around the store?" I already had another perfume on me so I didn't want to do that. Also, before I decide on the purchase, I'd like to try the perfume on myself in a relaxed manner - not inside the store in that moment. So, I said I'd prefer a sample. She said "I'll make that for you" and took the bottle and sample container from my hands. She seemed extremely annoyed - like I was bothering her and continued to speak that way to me. She even said "we're not a sample store." I felt so uncomfortable at this point and wanted to leave but I was so shocked with the way she was treating me that I thought maybe I was hearing her wrong. I tried asking her a couple questions about the other fragrances. I said "which one is the most popular?" And "are some of the other ones new fragrances?" And she just snapped back with one word answers, clearly not interested in making conversation or trying to sell me anything. She made me a sample with 3 little spritzes of the perfume. Sadly, if she was more warm, inviting and respectful with the way she spoke to me, I would've been more inclined to go back there again and make a purchase but now I definitely won't because she made me feel extremely uncomfortable. I have Santal 33, which I purchased at your store over a year and that time I was serviced by a very nice guy, who went above and beyond and clearly knew the power of customer service. I hope you take this concerning situation seriously. Thank you I'm advance.

I purchased a pair of sandals at the Nordstrom Rack on Colorado Blvd on Dec. 3, 2019. They were in a Toms box which contained Toms materials. There were price tags glued over the manufacturers name on both shoes. When I got home and removed the tag I saw that they were not made by Toms. I feel the placement of the tags was intentional and meant to mislead the consumer.

I ordered two pairs of shoes online I still haven't received them. I can't believe a company can stay open and do this to people they were black corks 7 1/2 I would really like to know where my shoes are
I've already sent one email this is the second no response from the first I'll have no choice but to yelp
Nordstrom's and let people know what a [censored]ty online business you run
Peggy Boben
[protected]

Kinnia clemmons posted a picture of her 2 year old daughter on facebook and tiffany ricci out of the arcadia, ca nordstrom called her daughter an"ugly [censored] [censored] baby." this is totally inappropiate and unacceptable. Mother will be forwarding screenshot. If this is the type of employee you hire to serve a multitude of customers of differing ethnicities I fear for your business.