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NoraCora Customer Service Phone, Email, Contacts

NoraCora
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1.5 139 Reviews

NoraCora Complaints Summary

13 Resolved
116 Unresolved
Our verdict: With NoraCora's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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NoraCora reviews & complaints 139

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Newest NoraCora reviews & complaints

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6:13 pm EDT
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NoraCora Shoes / tracking of my shoes haven’t received

My name is sheila rose. I ordered a pair of gray and white Sandles from noracora. I ordered on 5/8/20 or maybe 5/2/20... I have been tracking my order and it has been a month since I paid for my shoes. I have called ups and they told me this was a international tracking number. They said a third party called ups innovations is responsible for delivering my package. It was sent from China now it has been at a processing facility since 5/11/20. If this is a scam I want a refund immediately. I will give all of the information down below. Please escalate this email to a manager ASAP!

Tracking no. E5AP8580753
Going to address: 816 Jarmon Ct Charlotte NC 28213
Total paid 41.10- prepaid card
My contact no is [protected]
Email-sheila. [protected]@yahoo

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12:12 pm EDT

NoraCora Order two weeks ago not received

Order number ESLA 173505 Nora Cora claims no order number matching or matching email address. So I made it up? Then I get an email telling me they will notify me when order is shipped. I've had it, I want my 182.00 back. I also noticed website Fashioncosy has same items for sale shipped by a company called Yen but UK address. There has to be a way to stop these people or expose them nationally on the media.

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1:39 pm EDT

NoraCora Clothing, shoes

I ordered clothing and shoes from nora cora. Didnt receive order for 2 months. When I did the order was not complete and those items I received were the wrong size and one blouse was actually wet! I have written several times with no reply. I'm looking for address to send items sent back to them for a refund. This has been an expensive lesson.

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Update by LillyAZ
Jun 05, 2020 1:54 pm EDT

HTTP://Noracora.com Ordered clothing/shoes in April. Received in June. Wrong sizes, no shoes ever arrived. Have communicated. sent me a note on 4/22 Order has been completed. They said order had been sent. NO address to return. Out almost $200 order E5AZZJ56627 Sub order 244776 ? Still no further goods received. Looking for address to return substandard products. Lillys_in_az@yahoo.com Thank you.

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8:26 am EDT

NoraCora Clothing order

As you order and choose in stock items, your credit card is immediately charged. Nothing is in stock. One out of four items might get mailed in three weeks, but you won't receive any valid tracking or the package; nor will you receive the rest of your order or a refund for what they pretend to send you. Pure fraud with no physical location to pursue remedy.

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11:12 am EDT

NoraCora A top I purchased

I made an order for 3 tops several months ago. 2 were delivered, but the last one has not showed up? They keep emailing me un related tracking information. Order #E5A8XO38730
I'm tired of playing games! I have contacted them at least 6 times, getting the same result. They should not be privileged to do business on America if they are not professional. They advertise on Facebook, and if they don't do something about it, I'm going to spread the word about how they do business. I'll make it my job!

Denise Wilson

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7:06 pm EDT

NoraCora I am worried about my orders.

I have placed several orders within the last few days. I have just read the complaints about the service. Now I wish to get my money back. I have done business once before with China. They produce sorry work and the sizes are all too small. I have ordered tops and dresses, now I am worried that they will be too small. From my past experience they will not refund or send another size without me paying more money. Please let me know how I can cancel my orders and get my refund. CLARE GRADY ([protected]@yahaoo.com) Tele: [protected] My order numbers are: E5AN8K81579 E5APTE77777 E5AX 6X74552 E5AZ1M72209 I DO HOPE TO HEAR FROM YOU SOON! My total for my orders is $189.20 PLEASE HELP ME!

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11:13 pm EDT

NoraCora Womens clothes

Avoid buying from Nora Cora it doesn't get much worse than this
You won't get your money back or the right sizes. I ordered four different dresses in the same size from Nora Cora.com. On arrival each dress was a very different size, the colours of the dresses were faded and nothing like the photos or description. The length of the dresses was not the same as identified on the online website pictures or description. I paid for an expensive return shipping using their return shipping label of the full order inline with their very strict returns policy, every email they sent had to be replied to within 24 hours [protected]@chicvnoracora.freshdesk.com. Be warned the returns address is written in both English and Chinese, Pan Huiling, 1st Floor Building 3, Jinyuan Square, No2 Taohong West Street, Junhe st, Baiyun District, Guangzhou, Guangdong, China, 510000. Noracora initially claimed to never have received the package, but it was tracked. So I provided proof of postage, they said they could not verify the shipping number, 6 months later the package was returned to me. It showed it had been delivered to the Noracora Returns address. A sticker was placed partially over their address and return to sender was written on the package and it was shipped back to me. Despite sending them photos of the package postal markings etc. They refuse to be honourable and refund the money I spent for dresses which did not by any means meet the description of what I ordered. As you'll see the photo of the purchased yellow dress the length should have been a maxi dress length as displayed on the Nora Cora website. At times they have offered a 40% refund. They asked me to pay for shipping a second time and resend the package. I sent them photo the returned package with postage stamps and photos showing the varying dress sizes as they were all meant to be the same size and non of them match the description on Noracora.com

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4:06 pm EDT

NoraCora refund not sufficient

I ordered $93.03 of clothes in April '19. Clothes arrived quickly (no complaint on that). Clothes were SUPER cheap quality rip-offs of trendy designs & ran very small (except sandals) & smelled awfulkind of moldy. See image for what sandals left on my feet after trying them on for a few minutes inside without sweating! After huge run-around (lots of emails) in May (and their offer to refund 40% of the cost of what I was returning), I finally got return shipping info and a label from them. In June, I mailed back 4 items (all but 1 item that was $31.98). So I should've received about $61.05 refund. I had to spend an additional $35 postage (including tracking), but low and behold, the package was RETURNED to me in December'19. (It was missing all that time stuck somewhere...) who knows if the mailing label they provided was wrong or what.

Complained. Waited A LOT for some sort of refund. Complained. Waited more.

FINALLY got only $28.47 refund in March 10, 2020 from "Fashion Web" (which I think is them). The whole debacle lasted almost a year and was super aggravating have to constantly follow up with them. And why not $61.05?

original order # NOC823352646 . Ideally an incremental refund is what is desired ($32.58) - plus refund on the $35 shipping for a total of $67.58. They provided the label. I mailed it with tracking, so this really isn't my fault.

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3:14 pm EST
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NoraCora Poor quality clothes - requesting refund

I was charged for clothes with a company called Noracora on July 6, 2019. It took me approximately a month to finally receive all the clothes but once I tried them on, they were misrepresented as they are supposed to be of designer boutique quality but in fact, they are cheap and flimsy. I have been attempting a 50% refund and it's been over a month in which they claim that the refund was not issued successfully. Everytime I ask for a status, they claim that they are working on it but as of today, I still have not received a dime.

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3:42 pm EST

NoraCora Unable to get info regarding how to return a shirt/blouse received about 5 days ago.

Instructions enclosed with item received gave instructions for contacting a web address for info on steps for returning an item for refund or exchange. The web page cannot be reached. Doesn't exist. There is no phone number nor address provided for customer service.
I am stuck with a women's shirt that is too small. The size chart was not correct. I had intended to return the shirt to exchange for a larger size.Now I believe the company, NoraCora, is a scam. I plan to warn people on Facebook where I saw NorCora's advertisement and placed by order.

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12:33 pm EST

NoraCora Order #noc823387816ra

I have two confirmations on this order. When I open either of these confirmations, I click on 'view your order' and what comes up is 'page cannot be found or an error has occurred.' I have received a partial shipment, the leg-warmers and the 2 strapless bras. There may be more items, but I can't view my order to be sure. There is also a COAT that I have not received. Please help me with this. I would like a copy of my entire order, please.

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joyce ciocia
, US
Feb 03, 2020 1:22 pm EST
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I placed an order with you through paypay. you deducted the money from my account but i never received the items. placed the order on Dec 12. my name joyce ciocia my e-mail is sass04joy@aol.com. please contact me asap.

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7:41 pm EST

NoraCora Not gotten 7 items yet

I've contacted them over and over I've still not gotten 7 items I paid for. I ordered this, stuff Dec 12the 2019 it's bull u cant talk to no one and I'm not getting ripped off.. Plys pants I did were siky were to b cotten look. Like jeans I'm. Not letting this, go I spent too much. Nope. It's not right to rip people off who work hard for their money.. Again 7 items, have not came I spent over $140. Not letting this go..

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4:16 pm EST
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NoraCora Inability to process a return

I have been trying to process my return via the Noracora website, as the website directs. I have provided them with the order number, delivery date, item number, amount paid, and reason for return. I continue to recieve the same email in return from NoraCora. It tell me that I need to provide the information which I just sent. So frustrating! They have a 15 day return window which now is almost over. I believe this company is a scam!

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Update by blorence
Feb 07, 2020 6:52 pm EST

They want you to go through the website. I had to email many times .

I purchased using PayPal and ended up going them. I accepted a partial refund. Noracora seems a scam. I will never buy from them again. Sorry you got caught too

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Anita frey
, US
Feb 07, 2020 3:00 pm EST

I want to return two pairs of gloves but do not have the address!

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2:03 pm EST

NoraCora Still haven't received partial order from nov?

Hello,
I have email customer service and receive generic responses? My concerns are I have not received all of my order which was placed in november it is now january with 3 items missing? I want a resolution either track package or send me another order.
It shows, I received yellow solid 3/4 cotton-blend shirt, I have never received it?
Below orders have not received yet? What is the status?
Lw846469786cn, lw277536674cn. Thank you,
Dorothy garner

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9:28 am EST

NoraCora Shawl

Hello, I had order a women's Casual Multicolor Strips Scarves Shawls, on December 2, 2019, here it is Jan 2020, and I haven't received my order yet, tracking number LS193154937CN, I don't speak Chinese, when I put in the number, it tells me error, CS Alice tells me Thank You for reaching out but no result, another number NOC823362069RA, now I told to track my parcel on www.17track.net/en, what the heck!, it was not that hard taking my money

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8:27 pm EST

NoraCora Designer clothing

Iplaced my first order to NoraCora 2-3 months ago. It took at least 1 month before I received my 1st package. It was a blue linen blouse that didn't look anything like the picture except for the color.It was so thin that you could see through it. The sleeves were belled at the wrist which was not obvious from the picture and I didn't like the way it looked, the way the material felt and the quality of it is very poor.
2 1/2 weeks later I received my second package. It was a cotton gingham blouse that was red, blue & cream. The sleeves were very short and the quality of the top stitching was poorly done. Along the bottom the shirt there are ripples in the material and it didn't fit properly. Another 2 weeks later the 3rd package arrived. It contained a white blouse with gray stripes. I didn't like the feel of the fabric, it felt like low quality; The arms were short and no cuffs made it look cheap. My last package came last week. It was suppose to be a white sweater and it was so thin, it didn't feel like a sweater at all. The material felt more like cotton and I could see right through it. The shape was boxy and was again not what I expected designer clothing to look, feel or fit.
I now will have to wait for a phone call to see if they will take these tops back and refund my money back. I will file a complaint against them to the Better Business Burreau and American Express.

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tiffycj4
, US
Dec 26, 2019 4:57 pm EST

I ordered a large order from Noracora. I didn't realize that returns/exchages have to be with in a 2 week period! I ordered my clothes in two sizes, as I was not sure which would fit. I was out of town when package arrived, therefore I missed the return time period! The items themselves were atrocious. Their "cotton blend" equals a polyester type material. Much like Halloween costumes are made of. The coat I ordered was thin, the wrong color, and defective (no fur on the lapel.) I can not get a hold of this company-no calls taken, and emails unanswered. Do they do this, so that we are forced to keep these cheap and defective items? The pretty pictures look NOTHING like the true items. Two "sweaters" and "velvet" look like thin polyester. I am unhappy, as I am left with about $200 worth of crap from Nora Cora. Does anyone have a way to reach them? I'd really like my money back...

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6:21 pm EST
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NoraCora Order # noc82332241821

About 8 weeks ago I ordered a scarf that wathias assigned order #NOC8233241821. I have tracked this item under tracking #T0000700336199 for the past 3 weeks and been advised each time that the item was in transit. I have wrriten to you two times and was sent the same form letter both times. I have read on line that NoraCora is a scam company that does not fill paid for orders or sends substandard items.

Name: Beverly Harvey
Address: 2315 Mercury Blvd Apt F75
Murfreesboro TN 3appr7127
Phone: [protected]

I would appreciate a response that is not a form letter. I would like to be refunded what I paid for this item or given a time frame regarding when I might receive it.

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10:56 pm EDT
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NoraCora Order #noc823316452ra -

Dress (navvy blue size XXL - SKU: SK66F9F2

The dress I received a couple of days ago is VERY MUCH too small. Your sizing is away off! I wish to return it for a refund. I do NOT wish to exchange it. If this is this is your idea of sizing, I will not be purchasing anything further from this company.
Please send me your address so I can return it.

Anne Munro
[protected]@shaw.ca

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3:45 pm EDT

NoraCora Clothing ordered online

I placed an online order for linen clothing. It took several weeks for me to get the first 3 items, and I was not satisfied with either the fit or the quality. The linen was so thin that I could read through it. The quality of the clothing was extremely poor, and many seams were ragged, even unhemmed. I have tried several times to leave a text requesting a return number, but to date have not heard from them. I am stuck with clothing I do not want, and no way to return it. If you notice, they do not give any phone numbers or US addresses on their order forms. The phone company was not able to help, and I have also done research online. They have done a pretty good job of hiding themselves. It is anybody's guess how much they have ripped off US customers with this ploy, but I have reported them to the BBB and my AmEx account. My next step is the corporation commission.

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Carolyn Lind
Queen Creek, US
Oct 23, 2023 2:35 am EDT
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SEVERAL weeks ago, I ordered a rust/brown lace boho skirt from you. I have not received it nor have you sent me any info concerning this order, however, you did take my money. Please look into this. This was ordered the first part of September. Thank you.

Carolyn Lind

19514 E. Walnut Road

Queen Creek, AZ. 85142

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Emma Cantu
, US
Sep 23, 2023 8:36 am EDT
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I never received my order I was told it was delivered on 9/23/23 but nobody was here. I have an illness and cannot leave my house. I was home. I wad also told that it wad delivered to wrong address, I have been living here for over 35 yrs and I have been ordering from you for a long time.I was also told that my order was lost.

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KerryEm
Dalby, AU
Sep 03, 2023 3:05 pm EDT
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I am receiving a daily SMS from Noracora with a link to their products.

When I try to opt out with 'STOP' the message isn't delivered.

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i dont know what you need
blaine, US
Aug 13, 2023 9:58 am EDT

i bought 2 blouses from you but due to health issues ive lost weight so blouses are too big. i need to send them back

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Tricia A
, US
Jul 18, 2023 5:15 pm EDT
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I placed an order with nora cora abs received an email that they received my order but there is no order confirmation number. There is no tracking number. I tried to write to customer service but you need the order number and I do not have it. It's so frustrating.

Tricia

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mary mcelligott
CHICAGO, US
Jul 03, 2023 6:17 pm EDT
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I submitted a return on order # HBPT01891762 5 days ago and I have not received an email confirming the return and where to return it?

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jane savage
VERO BEACH, US
Jun 26, 2023 9:26 am EDT
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i have been trying for a week and cannot get anywhere

order #[protected]

shipped 05 1HBIIE011

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Darlene Warren
, US
Jun 11, 2023 10:11 pm EDT
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I ordered 3 tops for a 4th of July event and received 2 white silk scarfs! Please advise how this can be corrected

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DLPatrick
Lisbon Falls, US
Jun 06, 2023 11:38 am EDT
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I ordered cloths over a month ago oder number HBFDI01427979 NO SHIPPMENT RECEIVED

Sistermdtk@yahoo.com

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Mary Northam
Plymouth, US
May 29, 2023 1:08 am EDT

Don't want to contact Paypal but where is my refund from clothing sent back?

Was to take 5 to 7 days! It's been 2 weeks and no refund o paypal!

order #HBPT01824288 SHirt 22.41

Dress 22.16 total of 44.57

Returned approximately 2 weeks ago by UPS

NoraCora Customer Reviews Overview

NoraCora is an online retailer that offers a wide range of fashion and lifestyle products to customers worldwide. The company's extensive catalog features trendy clothing, stylish accessories, and more. NoraCora has received numerous positive reviews from satisfied customers who appreciate the fashion-forward designs and affordable prices offered by the brand. The trendy and unique clothing options have garnered praise for helping customers stay stylish and on-trend. Additionally, the affordability of NoraCora's products has been commended, providing budget-conscious shoppers with accessible fashion choices. Customers have expressed satisfaction with the quality of the products received, often highlighting the durability and craftsmanship. NoraCora's customer service has also been positively reviewed, with customers praising the company's responsiveness and willingness to assist with inquiries and concerns. While there have been occasional complaints, the overall feedback for NoraCora emphasizes the wide selection of fashionable products, affordability, quality, and helpful customer service.

NoraCora In-depth Review

Website Design and User Experience: The website design of NoraCora is visually appealing and user-friendly. The layout is clean and organized, making it easy to navigate through different categories and products. The search function is efficient, allowing users to quickly find what they are looking for. The overall user experience is smooth and enjoyable.

Product Range and Variety: NoraCora offers a wide range of products across various categories. Whether you are looking for clothing, accessories, or home decor, you will find a diverse selection to choose from. The variety of styles, colors, and sizes ensures that there is something for everyone's taste and preference.

Quality of Products: The quality of products offered by NoraCora is impressive. The materials used are of high quality, resulting in durable and long-lasting items. The attention to detail in the craftsmanship is evident, ensuring that customers receive products that meet their expectations.

Pricing and Value for Money: NoraCora offers competitive prices for their products, providing customers with value for their money. The prices are reasonable considering the quality of the products. Additionally, the website often features sales and discounts, allowing customers to save even more.

Shipping and Delivery: The shipping and delivery process with NoraCora is efficient and reliable. Orders are processed promptly, and customers are provided with tracking information to monitor the progress of their shipment. The packaging is secure, ensuring that products arrive in excellent condition.

Customer Service and Support: NoraCora's customer service is exceptional. The support team is responsive and helpful, addressing any inquiries or concerns promptly. They strive to provide a positive experience for customers, ensuring their satisfaction throughout the shopping process.

Return and Refund Policy: NoraCora has a fair and transparent return and refund policy. If customers are not satisfied with their purchase, they can easily initiate a return and receive a refund or exchange. The process is hassle-free, making it convenient for customers to resolve any issues.

Trustworthiness and Security: NoraCora is a trustworthy website that prioritizes the security of its customers' information. The website is secure, utilizing encryption technology to protect personal and financial data. Customers can shop with confidence, knowing that their privacy is safeguarded.

Customer Reviews and Ratings: NoraCora has received positive customer reviews and ratings. Many customers have expressed their satisfaction with the quality of products, customer service, and overall shopping experience. The reviews provide valuable insights for potential customers, helping them make informed decisions.

Overall Shopping Experience: The overall shopping experience with NoraCora is excellent. From the user-friendly website design to the high-quality products and exceptional customer service, every aspect contributes to a positive experience. Whether you are a new or returning customer, NoraCora ensures a seamless and enjoyable shopping journey.

Frequently asked questions (FAQ) about NoraCora

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Is Noracora a legitimate online shopping website?

Noracora is an online fashion retailer, but its legitimacy has been a topic of debate. Some customers report positive experiences, while others have faced issues with product quality and customer service.

Are Noracora's products of good quality?

The quality of Noracora's products can be inconsistent. Some customers are satisfied with their purchases, while others report receiving low-quality items.

Can I trust Noracora with my payment information?

Noracora uses secure payment methods like credit cards and PayPal. However, it's always wise to be cautious when sharing payment information online.

How reliable is Noracora's customer service?

Noracora's customer service has been criticized by some customers for being unresponsive or slow to resolve issues.

What is Noracora's return policy?

Noracora's return policy allows customers to return items within 15 days of receipt, but it can be difficult to navigate due to shipping and restocking fees.

Are the reviews for Noracora genuine?

Reviews for Noracora are mixed. While some customers have positive experiences, others report negative experiences, making it difficult to gauge overall satisfaction.

How long does shipping take for Noracora orders?

Shipping times for Noracora can vary depending on the destination, but orders typically take 1-3 weeks to arrive.

Are the prices on Noracora too good to be true?

Noracora offers affordable prices, but this sometimes comes at the cost of lower-quality products.

Is Noracora a scam?

Noracora is not a scam, but customers should be aware of potential issues with product quality and customer service.

Are there any alternatives to Noracora with better reputation?

There are many alternatives to Noracora, such as ASOS, Zara, and H&M, which have more established reputations in the fashion industry.

How do I know if the Noracora website is safe to use?

Ensure that the website URL starts with "https://" and look for a padlock symbol in the address bar to indicate that the site is secure.

What are the most common complaints about Noracora?

Common complaints about Noracora include poor product quality, slow shipping, and unresponsive customer service.

Does Noracora offer a satisfaction guarantee?

Noracora does not specifically offer a satisfaction guarantee, but they do have a return policy for customers who are unhappy with their purchases.

How can I avoid potential issues when shopping on Noracora?

Research product reviews, be cautious with payment information, and be prepared for potential delays in shipping or customer service response times.

Are there any warning signs to look for when shopping on Noracora?

Warning signs include poor customer reviews, limited contact information, and a lack of clear policies on shipping and returns.

How can I contact Noracora's customer service?

Noracora's customer service can be reached via email or by submitting a support ticket on their website.

Are there any hidden fees when shopping on Noracora?

Some customers have reported encountering unexpected fees, such as shipping and restocking fees, when attempting to return items.

Is it possible to track my Noracora order?

Noracora provides tracking information for orders, which can be accessed through their website or by contacting customer service.

Does Noracora offer any promotions or discounts?

Noracora occasionally offers promotions and discounts, which can be found on their website or through email newsletters

Is Noracora environmentally friendly or sustainable?

Noracora does not explicitly promote itself as an environmentally friendly or sustainable brand. When shopping, it's essential to research individual products and consider the company's impact on the environment.

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Contact NoraCora customer service

Phone number

+54 926 0463 3654

Website

www.noracora.com

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