Nissan
reviews and complaints

I ordered a 2007 Nissan Murano rear subframe from eBay from a buyer called Sawana72 I ordered the part on April 23,2022 and the buyer claims she shipped it on April 29,2022. I continuously asked for the tracking information, but she refuses to give me the right number. I paid an extra 99 dollars so the part will get here faster, and it still hasn't arrived yet. I asked Ebay to stepped in ,multiple times but they are not helping. Since I asked Ebay to step in she keep providing me with a false tracking number.

I bought a nissan rouge around 2 yrs ago ..i went to get my oil changed today & was i formed my transfer case gasket is leaking & it needs to be rebuilt for 1600.00 dollars plus i got the recall about the wirering harness ..my problem is i have less than 30000 on my vehicle so whys the transfer case need rebuilt already im 61yrs old & disabled so clearly cant afford 1600 for a repair that shouldnt even be happening ..i dont think that its far to anyone who has taken great care of the last vehicle i will ever own can u exsplain why

I am writing to express my frustrations with the Nissan dealership, McGavock Nissan in San Marcos, TX. I have a 2017 Nissan Pathfinder, which I love. It is a great vehicle that is perfect for my needs. However, on December 28th, the display monitor/radio system went completely out. The only thing that worked on the system was the back-up camera. It does not have a navigation system, but I was unable to see the inside temperature, listen to the radio or Bluetooth, or anything else that comes with the system. So, on that day, I took it into the dealership in San Marcos. I was told that the radio system was out and a new one would have to be ordered. I actually previously had purchased an extended warranty that covers that, so all was good. I was told it could be a few days to a few weeks for it to come in.

I finally got a phone call on March 17th saying the part had come in. Nearly 3 months after ordering, but I do understand that things take longer in this day and age. I was leaving on vacation the next day so had to make an appointment for Friday, March 25th. My appointment was for 10:40 am and my son took my car in that day. I finally got a text about 3:30 that afternoon saying they probably weren't going to get it finished until Saturday morning because they were inundated with other repairs and would this be ok. Although inconvenient, that was fine. Then about 4:30 I get a phone call from the service manager saying they just discovered the wrong part was ordered; a navigation system was sent, not a radio system. And I still wouldn't be able to get my car until Saturday. Once I picked it up, I was told the new part was being ordered and it shouldn't take as long - I hope not after nearly 3 months for the 1st order!

I am frustrated for a number of reasons:

Why was the wrong part ordered?

Why did I make a 10:40 am appointment when my car wasn't even put into a bay until late in the afternoon?

It is incredibly inconvenient to drive 30 minutes from my house, and be without a car for 24 hours, only to discover I have to do it all over again once the correct part comes in.

I am voicing this to someone in your company asking what can be done to make this right? My suggestions are:

To pay my $100 deductible that I will be out once the part is installed.

To provide me with a loaner car for the day.

To make it a priority to find this part for my car since I'm STILL waiting for it to come in 2 weeks later.

Thank you for taking the time to read my email. Anything you can do to make this right would be much appreciated.

Nissan Frontier Truck is avlow quality product. Don’t invest your hard earned money on Nissan trucks. Mine is a 2016 and have had to replace the air conditioner, air sensors and bunch of other things that continuously is breaking or falling apart. The drink holder in the back has a spring that will easily fall a apart. I tried to zero the mileage for trip A and once I pushed the button the whole glass cracked. Very expensive to fix. Nissan trucks don’t last and will not provide a good return for your investment. My advice: Pay a bit more and buy another truck such as Toyota.

I dropped my Nissan Altima at Nissan Burien, WA today i.e. March 30 2022. The reason for the drop off was the recall on headlights. When i picked up my car it turned out that before leaving my car with them the headlights were dim. When i picked my car up the headlight were completely gone. I need a solution for those as soon as possible because i commute at night most of the time.

I am on my third leased car from this company and have given them great business I brought others to them to lease. My car broke down yesterday and I received no help from them. I had to pay to get the car towed to them and then they found a warrantied part needs to be replaced and the part will not be in until next Wednesday or Thursday and will take another two days to replace. I lease my cars because I thought I would not have to deal with a car that brakes down. This is a 2019 Sentra with low mileage. They didn't even work with me to get a rental. They stated they could only offer a Nissan and there wasn't any available. I would think the company would do something for their customers that lease these cars I have a very hard time believing they can't find a car. I will be a week and a half without a car and I do have a job that I will need rides to.

Nissan cashed my check I sent on January 13, 2022 and issued a bill of sale for a car I leased. It has been six weeks since the check was cashed and I still did not receive the title. No title means I still pay insurance but cannot register the car. Nissan claims to have sent the original title; but what they signed and sent was a two page photocopy of the title. Motor Vehicles said they will not accept a copy and needed the original. DMV checked their computers and verified that Nissan never sent them the original either.

My lease ran out on January 31st, so since then, the car is useless but still needs to be garaged and insured. Not having a car requires use of friends or taxies to get anywhere.

My wife and I have been in contact with Nissan every few days since January 31st to find out that nothing has been done as yet to secure the original title. Nissan claims to have sent me the original; but that is not what I received. Why would Nissan make a photocopy (in color) of the title, sign off and date it and then try to pass it off as the original document (words from DMV and others).

Unfortunately dealing with several Nissan reps while they are working from home limits their ability to get anything done. You can definitely rule out being transferred to a supervisor.

In a nutshell, four weeks of dealing with Nissan reps working from home got me nowhere closer to solving my problem. The reps keep repeating that they sent the original title while I and DMV look at a photocopy. Meanwhile it is costing me more and more each day for traveling and insurance and Nissan has cashed my check over a month ago. One rep said they will send for a duplicate which could take a month or two more.

We continue to get promises that a supervisor will call us in a few days, in two to three days, in three days and sometimes in three business days. All I know is that NOT ONE PERSON FROM NISSAN HAS EVER REACHED OUT TO ASSIST US. The only calls we get are from local sales persons who want to sell me another Nissan. After telling them my story, I just laugh and tell them that they don't have a chance in hell to get me into another Nissan. I wouldn't take one from free.

My wife has become ill over this issue and I am on the verge of getting legal representation to resolve this issue. I already have two buyers but without a title I cannot sell the car. Besides the expenses I am incurring not being able to register the car, the car's value is dropping every day.

My name is Leakhena Noun. I’ve leased a 2020 Nissan Kick from Nissan Brossard, Qc. Last night, my daughter drove to drop my son off at his apartment, and on her way back, the car break stop working. Luckily it was in a 40km/hr city zone and not highway or a slope… We call roadside assistance, which was perfectly on time and he said this was due to break sensors malfunction, and he open the hood he saw the engine cover missing, probably due to last inspection mechanic forgot to put it back- we always do all inspections and oil changed at Brossard location. Now the car is at Nissan Jean Talon Gabriel services since the Tower could not bring to Brossard at night.

What bother our family the most, for a 2 years car with about 30k+ km, having this doubt on the car break made us feel afraid of continue driving it. We hope to have clear assurances about this before it may endanger our lives.

You can find my record with my phone [protected]. But I prefer you call ,e at [protected]. Looking forward to hear back from you soon. Mme Noun.

I have been scheduled for an inspection on the 15th of February 2022 between 1200 and 1700. I waited the whole time for the inspector which did not show up nor called to notify me. I called Nissan Inspection and they told me that someone is going to call me. Someone's name John - phone number [protected] - called me after half an hour and told me that the inspection has been scheduled, but it did not go through the system. He said that he is going to schedule another inspection the next day, 16 February 2022 between 0800 and 1000, and if the inspector did not show up by 0900, the inspector is going to call me and let me know. John says that he is going to monitor this closely and notify me of any changes. The next day, 16 February 2022, the inspector did not show up. At 0910, I called John (and I am not sure if this is his real name) twice, but he did not pick up the phone. I called Nissan inspection and they told me that the inspection has been scheduled between 1000 and 1200. I have to travel at the beginning of March and that's a lot of time-wasting.

Dear On Duty,
I bought KICKS SR 2022 on the 2nd JAN22 ( PAID WHOLE IN CASH ) and the agent promised to finalize the paperwork and custom card on Monday 3rd and the car will be ready Sunday 9th at most but he never called and when I called he never answered then I had to stop by the showroom to meet him but he was not there and the branch manager was not a great help as well.

Today Saturday 8th and I never heard anything from them and I even called customer services but nothing happened.

This kind of dealing with a customer is not acceptable and doesn't reflect any professional level of training.

I took my car to Nissan collision center. They said it would take 19 days for the repairs. The day before I put the car in, my Son put a new tire on the car.
Not only did it take way over the 19 days, but they replaced the tire my son just put on the car. He called them about it, and was shown a picture of the new tire they put on the car and got rid of his tire saying the steel belt was showing.
The tire they got was purchased from a company right here in Irving. It still took them several days to get the tire, after I was told they were replacing the tire to get it on my car.
I was also told by the company I was having to lease transportation from Nissan was not answering calls from my insurance company.
My son said from the picture you couldn't even tell if it was my car.
Next they were to pick me up to get my car. I knew it was approaching closing time. When I called I was told the manager was going to be the one to pick me up. When I called again, I was told they were not going to pick me up. It would be the next day.
This is by far the worst customer service I have ever seen. I would NOT RECOMMEND THIS COMPANY.

I have a 2015 xterra. I have bought 5 new Nissans in last 8 years. 2013 nissan versa. one year later traded it in on a 2014 rouge. one year later traded it in on a 2015 xterra. also bought new a 2017 titan and 2019 versa. On the nissan xterra the radiator leaked in transmission. I had to replace both the radiator and transmission which was quite expensive. I am 64 and have bought many new vehicles 2 fords 1 chevy, 1 Hyundai, 5 toyota, 5 nissan. Not including all the new motorcycles I have bought. The xterra while is 6 years old had only 48000 miles when problem occurred. I have never had a problem like that before. The 2003 toyota I owned 14 years and had 138000 miles and never a problem. I looked up and there seems you had same problem on pathfinder, frontier, and xterra. Also noticed it was [protected]. well I had it on 2015. while I know it was out of warranty when problem happened it still should not of happened to vehicle with only 48000 miles. I will never buy another nissan and will go back to toyota. I spent about 5000 to repair the xterra

My muffler has a hole in the outer case and cracks in the muffler, I brought it to the dealer and they said Nissan would not stand behind it because it is rust. Oh by the way your rotors should be replaced they are all rotted to. They gave me an estimate of almost 3K to do this work. I'm shocked at the poor quality / durability of this truck. I complained a couple years ago about the paint flacking off the hood and was told that was from rocks in the road and Nissan would not stand behind it.

I wone contest from a mailer that nissan sent to my house and iwone a piece of paper saying im intiteld to two night and three days and theres a list of citys first of all nissan lied to my face and told me I would have to pay anything then I read the piece of paper wone saying I hsve to pay 12 proesing fee on top of taxes on the room and I have to book 2 months in advance okay know I now your not liable for this part of it but im telling u in advance were sueing nissan of torrance for fraud and unfair buisssness practices this is shead of what my lawyer will be sending u its laim that they lied to me its laim that your conected to shuch a fradualent company I wont what I wone and thats only fair you haveachance of being the good guy and dew the right thing my name is andrew rabito 3922west 170th and I am gona win this thing im giving you a chance to get out og this because I know the law and have a lawyer friend that loves this kinda [censored] I would proubly let this slide but nissan lied tome and that just wont dew

Driving the 2020 pathfinder passing a semi pulled back into the right hand lane and this car lost power, lights everything
I headed for the ditch
Once stopped there was a thing on the dash indicating the car was in the load mode and something about the fuse box and a bridge
I phoned Fish Creek Nissan, they were the last people who serviced this car
They did an oil change and rotated the tired
That bridge was pushed back into the fuse box and the car lights started up again and it appeared to be running normal
I am scared of this vehicle, I am a senior and I travel alone
I don't trust this car
Friday December 17 th took this car to Penticton Nissan and they explained the sensor in the bumper was dirty and they cleaned it
I don't think this was the reason this car shut down ?

I visited Middletown Nissan November 2, 2021, driving a Nissan Rogue Sports (lease) about a tire light that continue to come on although I called AAA to put air into the car.

The lady at Nissan took my information, I waited, than was told that vehicle was ready and a nail was in the car tire, she gave me the car knowing repairs was not done to the car. (Something serious could happen while driving.) That is not good enough on Nissan's part.

On November 9, 2021, my tire light came on again, I visited Middletown Nissan my bill was $700, 00 along with other maintenance, I stayed there
5 hours for repairs.

They have an unbelievably expensive front sensor that is protected by only a CHEAP and FLIMSY piece of plastic. So by barely scraping it on curb when parking, it knocked it out.

When trying to get it fixed, they say it's well over a thousand dollars, but they won't order unless we prepay the whole thing. And, there no guarantee it will be in any sooner than possibly 3-6 months or even longer.

This is a horrible product and terrible service. Telling everyone to never buy a Nissan.

Hi!
We have Nissan Altima 2007, VIN 1N4AL21E97N443767, purchased and serviced at the Nissan dealers. At the time when the mileage was 47429 miles, I start to hear a little rattling noise at a low speed and immediately took my car to NISSAN OF MISSION HILLS with my concerns.
Service Adviser at NISSAN OF MISSION HILLS "could not hear the noise" but did offer "Complimentary first oil change". The "CAUSE" documented at that time was: "Performed first free lube oil and filter change" - which was actually NOT TRUE!
I always did oil and filter changes in time and have all the supporting documents.
My concern about the rattling noise from transmission was not documented and completely ignored. At that time, in 2016, my Altima transmission was covered by warranty.

In July 2019, I took my Altima to NISSAN of MISSION HILLS again with the same concern - the rattling noise from transmission was still there. At this time the Service Adviser offers to perform a service including Transmission fluid drain and refill.
And again as at the prior service - the CAUSE line did not have a word about transmission noise.

Now, in 2021, the mileage on this the car is only 56300, car is running but the rattling noise from transmission is much louder.
In November 2021, I contacted Nissan CVT Customer Satisfaction Program with the complaint. They open a case # [protected] and suggested me to take my Altima for diagnostics to any Nissan dealer.
I took my Altima to NISSAN of MISSION HILLS again and the diagnostic did found and confirmed WHINING / RATTLE type noise internally in CVT assembly. I'm a loyal Nissan customer and our Altima was serviced at the Nissan dealers only.
I'm a loyal Nissan customer and our Altima was serviced at the Nissan dealers only but now
I feel that this car is not safe for my wife to drive.

Can you help me to reinstate the Nissan CVT Factory Extended warranty so I could repair / replace the transmission or get a reimbursement for the repair of the CVT Transmission?

Thanks,
-Yuri Giller
[protected]@gmail.com

Dear Nissan,

I have a Nissan Juke 2013, with 60, 000km milage. VPN: SJNFBAF15Z6273630, Chassis #: HR16119908R .

Recently I faced a problem with the CVT transmission is not functioning properly.

After doing the international review, I found that is a common problem with the Nissan CVT transmission and many agencies are giving 10 years warranty to this kind of transmission.

How can resolve this malfunction and what is the support that Nissan can provide as a loyal customer. The full service history is in your agent.

Please reply to me the earliest.

Fady Tabet

[protected]