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Nissan Complaints Summary

236 Resolved
548 Unresolved
Our verdict: Engaging with Nissan, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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2:52 am EDT
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Nissan they took advantage of me

Not Nissan so much as probably the dealership. I just bought a lug nut cover plastic, your descript. Cap-road wheel. part no. 40342-2w601. It cost me just under $50.00. exorbitant? I think so. Same dealership that cost me $2300.00. for an oil change. Talk about gruesome service managers. Must have gotten a huge bonus that year. It puts a major blemish on the reputation of Nissan autos. I am on my third pathfinder, with a great respect for their durability, and quality. But this stuff above really *** me off. Disgruntled customer for parts and service at the dealership Nissan of Cherry hill n.j.

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2:29 am EDT
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Nissan another bad transmission on 2004 maxima

It seems my problem is not unique. Nissan has a problem with this transmission. The service department is playing dumb by telling me they haven’t seen this before. I am now looking at a new transmission for over $3000.00.

For the past 10000 miles I have been experiencing the same bucking between 1 & 2 gears. Of course it was sporadic and every time I brought it to Nissan they couldn’t duplicate it. Well it finally went. It no longer goes into first at all. Maybe now they will believe me does anybody know of a website where all our fellow screwed 04 maxima owners are gathering?

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c.jenkins
Trenton, US
Aug 11, 2011 12:34 am EDT

I had that same problem2007 niissan xterra. brought brand new. first transmission in 09 second one in 2011.cracked radiator.radiator fluid also found in my transmission.

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Brenda Harrisonburg Va.
Broadway, US
Aug 08, 2011 9:37 pm EDT

For the post above 2006 Pathfinder !

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Brenda Harrisonburg Va.
Broadway, US
Aug 08, 2011 9:36 pm EDT

Everything these post just said happened to me exactly! I took it in camplaining of transmission shuddering and they gave me an $800 tune up. Transmission dropped out doing 70 on Interstate and nearly got run over by tractor trailers on my back! Nissan saids we won't help you! My extended warranty has since expired! I hope someone will help us! $5000.00 to repair. Radiator fluids were found in my transmission!

Brenda
Harrisonburg Virginia

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DonnaStClair
Roanoke, US
Aug 02, 2010 3:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have a 2004 Nissan Maxima and I am experiencing some of the same problems with my car jerking. I didn't pay much attention to it in the beginning but it seems to be more frequent these days. I also know of someone who has an 2004 Maxima and he just had to have his transmission replaced in his car costing him over $3000. I feel that Nissan needs to be accountable for this problem. There are 421 noted complaints on one website about the 2004 Maxima dealing with the jerking problems (cause..transmission). This car has left a bad taste in my mouth. I had a 93 Maxima and it was a much better car than ths newer one. How do we get Nissan to look at this and see that this not just coincidental. I need help now because I don't have $3000 sitting around for car repair. I don't think I will EVER buy a Nissan again!

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cperez88lbc
Long Beach, US
Jul 31, 2009 3:47 pm EDT

I purchased a 2004 Nissan Maxima and it all seemed fine for a bit but once i hit around 90k miles, the transmission started having problems. First, when I shift from Park to any other gear. It seems to either hesitate to shift into gear and once it does it shifts in a horrible KNOCK! I took it in for service and they replaced motor mounts. I suggested it may be the transmission, The dealership ignored that. Now, it continues to do the same problem as well as slip gears while in motion. It usually slips from 1st to 2nd, or 2nd to 3rd. It causes the car to rev and shifts when it wants. That makes it snap even harder. This to me seems very dangerous and I don't know what to do because my car just ran out of it's extended warranty. I don't have the money for a transmission repair.

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Gerry
, US
Mar 31, 2009 12:00 am EDT

I felt your pain... I endured two rebuilt trannys on my 1990 Maixma years ago, before dumping it! The worst thing was they could not diagnose the problem. I am careful with my cars and do not abuse them, so I couldn't figure it out.

If they would have been more receptive to helping a brother out, I would have been a little more supportive. The first malfunction was at 40K miles, 4000 over the warranty.

Never again will I buy any Nissan, and I will try and dissuade anyone else too! Customer service can be as important as the product.

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2:52 pm EDT

Nissan deceptive sales

I recently went into Trophy Nissan in response to an advertisement claiming a 98% approval rate and the fact that they have in-house financing. Upon credit check, I was denied a loan, which is strange because I don't have top notch credit but I have paid off two previous loans from other dealerships and have an active acount in good standing so I would think that I would be in the 98%? Anyway, after finding out that I would not qualify unless I put down a BIG $2100 down payment or have a co-signer on the deal, I left unhappy. Much to my surprise they called me back in the very next day claiming that they had received some sort of special funding for special finiancing. So I went back wanting to look at cars but the sales rep wanted me to come inside for some paperwork and did not want to show me any cars until I could get an approval. I told him that I had already been through all that and that according to their standards, I am already approved. I was totally surprised when this time they asked for $4200 down. Go figure! When I called in to complain, I talked to Skylar and I guess it would be best to say that he only made me fell worse and claims that they not only do not have inhouse financing, butthey do not advertise it, either? I tried to forward this to their website:

[[[Please forward this link to Skylar as he claims to be concerned with customer satisfaction:

http://www.complaintsboard.com/bycompany/trophy-nissan-a8042.html

This is a good start!]]]

But guess what, you get an error message every time you hit send!

BUYER BEWARE! I only wish I would have cheked this website first!

The only good thing that came of this is that it allowed me to go back to Auto City for another car and they were great!

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7:02 pm EDT

Nissan defective or damaged car

i recently worked a deal with SANDY SANSING NISSAN in Pensacola for a Sentra.The car was not on the lot and was going to have to be delivered in a few days .So i put up a $500 binder for the car and was told that if the car was not what my wife and i wanted then i would get my money back.Soon there after the car arrived . I called my salesman and learned that the car was damaged and would have to be painted .Due to this damage we decided to call the deal off and get our $500 back .Much to our disbelieve we were told we could not have our binder back and the dealership had incurred some cost having the damaged vehicle sent to them and the binder would cover that .I cant figure out how it is my resposibilty to take care of any cost for shipping a inperfect product to the consumer .I have talked to everyone i can at the dealership and even the customer realations manager agrees with me, but i still cant get my money back .How do you justify charging the consumer for your mistake .The deal should be off end of story and consumer gets their money back.

BUYER BEWARE AT SANDY SANSING NISSAN !

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Christian12
Navarre, US
Dec 06, 2011 1:35 pm EST

I agree with everything you have stated. It is not your responsibility to cover costs incurred by the dealership.
At the beginning they have you sign a document so incase you have to sue for anyreason it will go through an arbitrator. Ask to get ahold of the arbitrator and get your money back.

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Does not matter
Pensacola, US
Mar 18, 2009 10:09 am EDT

these comments were posted prematurely, and this customer got their money back.

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6:34 am EDT
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Nissan stay away

This place is totally unprofessional. I thought I purchased a vehicle...Had the vehicle for 6 weeks...Realized I never received a payment so I called to ask the manager...I Asked him what was wrong and he say you need to come in. I work I’m busy I asked him to fax it to my house the contract cause a new bank took the deal. He assumed since he messed up I would just give him more money cause I was so In love with this car... Not happening...I tried to work it out with Felix and MARK...Felix finds it hard to return a call, but sure can sell you a car...Zero follow up. Mark a nice guy but promises return calls and nothing happens. The general manager, or the guy that looks like he sits behind his desk and eats twinkees all day doesn’t have a clue what’s going on in is establishment. His mommy must own the business ... Called him three times and you got it not one return call. Then after I have the car and they want it back...He calls all tough guy. He must have had a sugar rush from all those twinkess the way he yelled as if I was his kid... Needless to say I returned there car and he says he will not give me a refund... But I stopped my credit card and ill see him in court if need be. He wrote a contract gave me a car with a price. He wants to change the price and isn’t willing to treat a customer with respect. I called 50 times and no return calls. Then he wants em to stop what I’m doing that day because he wants his car back... Well he has it 2, 500 miles later. What a shame I would have keep the car if they just treated a customer like a customer...I’m not a child I don’t need to be force fed... Hopefully he will get from behind his desk and stop eating twinkess and see what’s going on in his establishment. Needless to say I have a brand new 2008 Ford edge that’s nicer, vice sync sirus and much more. Less money and rides better... So it all works out ...Hope he works on his anger, all that weight and anger = Heart attack. Good luck stay away from Nissan Route 22 Hillside.

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7:41 pm EDT

Nissan smart key

smart key to my 2007 nissan altima 2.5s is so sensative that when put in pockets it will open the trunk or doors if touch anyhow from a distance after locking it. this should be considered as a default covered under the warranty of 3-years or 36000 miles bumper to bumper. i have brought this up several times to the nissan people here in sierra vista and tucson. also to your people that call me every other month asking if i have any complaints of my nissan but nothing is ever done or am called back on this matter. what will happen if someday the car is stolen or my valuables because of the problem. at this time i have taped up the key that has helped about 20 to 30 per cent of this problem but still activates the doors, trunk and the security alarm if i bump my body against anything. the smart key is what starts up the nissan.

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1:25 pm EDT

Nissan none return of check!

I bought a car from Trophy Nissan only to have them call me and tell me the vin. # Was incorrect and needed to come by and let them get correct number. I had given them a 3000.00 voucher and a 500.oo check on that car. When I arrived a dealer they informed me that bank would not finance that car for some reason. So they said I had to take another car one they had picked for me... I was very upset with this. The car I got was not what I wanted... But when I asked for my old car back they said it was already gone... So I took the other car and and asked for my check back. In all the commotion they didn't give me my check... I called back and they assured me that it had been mailed. When I didn't receive my check I called my bank and stopped payment on it. About a month later I received a call from Telacheck and they informed me that Trophy Nissan had cashed my check and they wanted their money... At that I refused and they have been calling my office and home phone threatening me with all kinds of things. I think this is wrong and should not be allowed... They whole experience with both have been unbearable and if I had to do it all over again I would never buy a thing from them... I still get calls from them wanting me to buy a car... What does that tell you. They were suppose to do some work to the car I got and have never set and appointment. So no that would not be where I would go if I had it to do all over again... I guess in short it is going to cost me a lawyer to get this straight... I still have the contract on the first car... Oh me...

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5:43 am EDT
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Nissan they have screwed me for the last time

North Point Nissan in Little Rock, AR is convenient to my home. So I have always taken my Xterra there for servicing since I moved to Little Rock from Conway, AR about 5 years ago.

I bought my Xterra from Superior Nissan in Conway when I lived there and was very happy with their service department there. The employees in their service department seem very professional and honest.

The service department at North Point are just the opposite. I have too many complaints about them to list here, but my biggest complaint is their dishonesty. My latest example: My Xterra recently began stalling. It seemed as if it were running out of gas, so I changed the fuel pump and filter. When that didn't fix it, I checked the fire by grounding a screwdriver to a plug wire and discovered that at times it was not firing.

Not sure what to try next, I had it towed to North Point for a diagnostic and repair. After checking it out, the service manager called me and said that I needed a battery ($135 installed...he tried to convince me that was a good deal because it was less than the 3 batteries he has on his boat), a distributor ($415 for the part and $385 for labour based on $90/hr...roughly 4 hrs) and a timing belt (around $500 installed). I explained that the timing belt had not slipped because at times it would run normally, then it would stall. I guess he thought I was an idiot when it comes to mechanics, because he tried to convince me that it could jump in and out of time. I am not a mechanic, but my dad is and I grew up working on cars, and I do know the basics.

Angry, I paid the diagnostic fee of $90 and had it towed back to my home. A friend of mine works with a guy who is trained as a mechanic and does some work on the side. He came to my house, diagnosed my problem (a bad distributor only) and repaired it in less than an hour (not the 4 hours that North Point suggested.

I paid $275 for the distributor at O'Reilly's and he charged $80 to install ($355 total compared to North Point's total of over $1400 for the battery, distributor and timing belt). The old battery on my Xterra that I was told had shorted out and would not take charge is still on my Xterra and still holding charge just fine.

I can tolerate stupidity more than I can dishonesty, but the service department at North Point are both stupid and dishonest.

As I stated earlier, this is just the latest incident that I have experienced with them. It is also the last. I am now driving to Superior Nissan in Conway for my servicing.

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Kat
,
Oct 24, 2006 12:00 am EDT

I sold my car in Jan. of this year and filled out papers to receive what I had left of my extended warranty back. I have called numerous times and talked to several employees even talked to the manager Paul Bush and still have not received a check from them.

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Susan Johnson
,
Jul 02, 2008 11:58 am EDT

I can totally understand your frustration. I just recently purchased a 2008 Nissan Versa. I purchased it on June 14th, 2008 and while on vacation on June 25th, 2008 I started having transmission problems. The vehicle only had 873 miles on it when the problems started. We found out that you don't really have roadside assistance on your new vehicle unless you take out the extended warranty. North Little Rock Nissan, which is a part of North Point Nissan, offered no assistance or compensation for our trouble other than a free dinner if we were to travel to North Little Rockwhich is over an hour away. The service manager from North Little Rock Nissan told me he was sorry for all the trouble, but he was unable to help us. He suggested that I contact the Nissan Company.

So as you can guess I too am very dissatisfied with North Little Rock Nissan. Now I'm probably going to be stuck with a brand new car that I have to pay on for five years and worry about it breaking down and not having roadside assistance. This on a brand new car that I had purchased because I thought I wouldn't have any problems.

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3:46 am EDT
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Nissan Bad purchase experience

Subject: Response to Your Survey about My Purchase Experience at Smithtown Nissan

Dear Mr. Castignetti:

In response to your survey I would like to add the following incidents that occurred during the purchase of my vehicle:

On March 30th I went searching for a new vehicle since my lease of my Toyota 4 Runner was expiring in 3 months.

My first stop was Smithtown Toyota with whom I have leased with for the past 6 leases. Because of the rising gas prices I decided to go with a car rather than the SUV. I was quoted a price of $360 per month with 3k total out of pocket for a 2009 Toyota Camry. They advised me to wait until my lease was up in June.

After leaving Toyota I went directly to Smithtown Nissan where I was greeted by Salesman Danny Tiefenwerth. The showroom was very busy because they were running a huge promotional sale that would expire at the end of the month, so I was told. Danny asked what Toyota quoted me and I gave him the information. I let Danny know that I was interested in the Nissan Maxima in black with a beige interior. He wanted to know how much money out of pocket that I could apply. I told him the absolute most would be 3k. He ran the numbers and came back with a price of $359 per month 3k out of pocket and would pay off my 3 remaining payments with Toyota for a 2008 Maxima. I asked if the 3k would cover EVERYTHING out of pocket and his reply was YES. Okay we had a deal. I allowed him to process the 3k on my credit card and left with only the receipt of the credit card transaction even though I did sign an agreement for the price, color of the car and amount. I asked why I wasn�t getting a copy of the Buyer�s Agreement and was told that he did not have the Vehicle identification number yet so he could not give me a copy.

Monday morning, the following day, I received a call from Danny explaining that he could not get me a black Maximum with the beige interior however he could supply black with gray or black with black. I agreed to the black with gray. Approximately 15 minutes later I received another call from Danny letting me know that he could only get the black with black. I told him that I probably would not happy with black with a black interior but that I would stop by to see it.

Since I knew I wouldn�t be happy with the color offered, I stopped by the Smithtown Mercury/Lincoln dealer first and fell in love with a black with beige interior Mercury Milan. The dealer offered me a deal of $318 per month with 3k out of pocket. I was very excited about the vehicle and told him that I had to go back to Nissan first for a credit for the 3k that was charged to my account and that I would return.

I looked at the black Maxima. I was not happy with the dark interior. I let Danny know that I would not be taking it and that I was interested in the Mercury Milan. The Manager came out and began offering me other deals including taking an Altima. I did test drive the Altima but was not satisfied with the way it drove. They both continued to be very strong in selling me a car.

In the showroom was a white with light gray interior 2008 Maxima. The manager asked what kind of deal he could give me to lease the white Maxima located in the showroom. He began to run off numbers and incentives for me to purchase this car. He also claimed that Lincoln/Mercury was not a dependable or safe vehicle to drive. I did agree to purchase the white Maxima after an offer of $299 per month, 3k out of pocket, free car washes for 60 days, free maintenance for 30 thousand miles, pin stripe and a wood grain package. It seemed like a great deal that I could not resist.

Prior to sitting with the Financial Manager, Stan Sigerson, the salesman, Dan, asked that I empty my truck. Since it was raining that day I asked if I could transfer all of my items from the SUV directly into the Maxima. He was reluctant for some reason and offered me a big bag to put all my items in and bring them into the building.

While I was sitting with Stan and before signing a contract, Dan informed me that my truck was already on its way back to Toyota located in Connecticut. Not thinking too much into it I said �okay, wow that was quick.�

So here I am sitting with Stan and my first impression was how arrogant he was. He called my insurance company while I sat waiting. He printed out a contract for me to sign. As he pushed the contract in front of me he stated that I needed to give him $3600 dollars. I immediately told him that I already paid $3, 000 and asked him about the additional $600. He explained that the $3, 000 I put down did not include��(I don�t remember exactly what he said because I was seeing fire). I blurted out that there was no way I was putting down $6600 on a leased vehicle and that Dan did inform me that $3, 000 was all of my out of pocket expense. Stan told me to just put it on my credit card. He also continued to push the contract in front of me while trying to explain the costs. I asked to speak to the manager. I explained to the manager the situation; he claimed to be furious with Dan but said that he could not let the car go with only 3k out of pocket. I asked for my truck back but was told that it�s too late; it is already gone; �it had been grounded�. He told Stan to make the deal work somehow and walked away. Stan played with his computer and came back with another ridiculous offer which was more per month and a little less down. I just sat there in total amazement that they all could think I was that naive to fall for this. When the manager walked back in he asked Stan if the deal was done. Stan replied yes as he again shoved the contract in front of me. I loudly replied that the deal was not done. They both showed me the computer screen pointing out how they are not making any money on this deal and that they were already in the minus. At this point I was very tempted to call the police because basically they stole my car. I couldn�t walk out because I had NO VEHICLE.

The bottom line from this horrific ordeal, after spending 7 hours at the dealership, was an offer of $325 per month, 3400 out of pocket, and instead of the 15k mileage per year that I had requested, they adjusted it to 12k per year.

I have been waiting for the pin stripe that I was promised since March 31st. I left Dan numerous messages but never received a return call. I finally drove to the dealer and confronted him. Again he promised he would call me with a date and again no call. After a week of waiting for him, I contacted the manager and finally received a date from Allie in service of April 22nd. I was to drop the car off the night before and pick up a loaner car for the day. I called to confirm on April 21st and spoke to Allie. She asked that I hold on while she checked to see if there was a loaner car available and the next thing I know I was transferred to Dan. Dan was surprised that I went around him to schedule the pin striping. I explained to him that I was very frustrated with him for not returning my phone calls. He informed me that a loaner car was a problem because there were non available since they were all reserved. I explained to him that I was just calling to confirm and that I had spoke to Allie the week prior so why was it that a car was not reserved for me. I also let him know that I had canceled a doctor�s appointment so that I could drop the car off. Back and forth we went again. When I asked to speak to a manger he indicated that there were no managers in the office that day. I found it very hard to believe that there were no managers available. I have been leasing vehicles for years and I know that managers are always available. He finally admitted that he did drop the ball with scheduling a date for the pin stripping and apologized only after I asked to speak to a manager again. We finally made arrangements to drop my car off in the morning, which would make me late for work, but I agreed.

While dealing with Danny, I was constantly reminded to fill out a positive survey when I received it from Nissan North America. After finalizing the date for the pin striping, he offered to fill my gas tank if I showed him the positive survey before mailing it. I suggested that since I opted not to take the wood grain package and how unhappy I was with the entire ordeal that he throw in a GPS System. I laughed to myself after I said it knowing that this would never happen. He replied that he couldn�t offer the GPS System but if I showed him the survey he would talk to his manager and try to work something out.

I truly feel that I was taken advantage of and I am very unhappy with the turnout of this lease. I feel as if the cost is more than I was willing to pay since I was offered a Mercury Milan for $318 per month, 3k out of pocket, 15k mileage per year and the color I originally wanted. I also believe that they purposely took my car prematurely to trap me into leasing with them and that the whole incident was staged. They knew that I would not have leased a car with them if my out of pocket expense was $6600. I was upfront with Dan when I told him from the beginning that I could not pay more than $3000 out of my pocket.

On April 28th I called Nissan North America about the survey and the history of this lease that I had sent them approximately a week prior. I was told that the behavior by Dan, encouraging me to fill out a good survey, would be reported, however, the contract mishap could not be handled by them. They recommended I speak to the General Manager of Smithtown Nissan, Craig Fina.

When Craig returned my phone call I could tell immediately that he was annoyed. I asked if he was aware of the situation and he told me he was having my file pulled by Dan. I explained the entire situation to him in detail. I included the part that it was pouring rain out that day and Dan asked that I empty my truck with all my personal belongings. He offered me an oversized garbage bag and told me put the bag under his desk. I asked if I could just transfer the items from the truck directly into my new vehicle and he insisted that it would be better to do it this way. After explaining this to Craig he told me to get to the point and stop telling him about the weather that day. I explained to him that I felt as if I was �verbally raped� that day. He jumped down my throat immediately explaining that those were very harsh words and is there such a thing. I told him that what I was trying to say is that I felt as if I was taken advantage of.

Craig mentioned that I spoke to him twice before and that I never mentioned a problem to him. I had no idea I spoke to him in the past but then remembered when I was trying to get a date for my pin stripping and was having a problem with Dan returning my phone call, I did ask for the manager. I did not know that Craig was the manager that I spoke to. That was the only time that I spoke to him. As we continued to speak on the phone his voice was getting angrier and he wanted to know why I tried to bribe Dan with a GPS unit. My intention was not to bribe anyone; it was to be compensated for how I was treated and for not taking the wood grain package. He angrily asked what I was looking for. I told him that I wanted what I was promised from the beginning; $299. per month, $3, 000 out of pocket, 15 thousand miles per year, free maintenance until 30 thousand miles, free car washes, pin striping, and although I was offered the wood grain package I was not interested in taking it. As we spoke, he told me that I was being unprofessional so I asked if he thought his people were acting professionally when they took my car without a signed contract. Because he continued to be hot and voices were rising, I told him that I will be contacting a lawyer and soon after hung up on him.

They have succeeded in there quest to lease me a car but they have lost me as a customer in the future. As mentioned earlier, I lease a vehicle every 3 years and I will definitely not be returning to any Nissan dealers in the future.

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Nissan bad experience at universal city nissan

We have been shopping for a car for almost a month now and since, have been trying to find a good deal from various dealerships.

Until now I had never considered a Nissan vehicle and my concentration was primarily on American makes.

In this competitive world and with ever rising gas prices, it's hard to not consider Japanese manufacturers and thus came into picture, Nissan.

Thanks to a very aggressive marketing campaign and hundreds of daily touch points, the aired jingle "Universal City Nissan" rang a bell and you were the instant choice.

On the said day, we came into your dealership and met a sales agent, Ulysis.

Ulysis was great from the start.

He not only came running and helped us park our car, but also escorted us to the lot.

Ulysis was knowledgeable, and answered all our questions.

He kept giving us options, explaining in detail the positives and the deltas of each car and really helped us make an educated choice of vehicle.

He was nice, friendly and jovial, and we were very comfortable with him handling our case with good professionalism.

We told him that price and payment options would be a big criteria for us selecting a vehicle, but he told us not to worry and we should select the car first, as price can be worked out later. It looked like he was not going to let us go home that night without a car.

We finally selected a vehicle from your lot, a Pre-certified Altima, and proceeded inside the facility.

Once inside, we were asked to sit in one cubicle where he took our details and filled out a credit application.

At the beginning, I had told Ulysis that since I've just moved to the US only 6 months back, I don't have established credit with the 3 credit bureaus.

We were communicated that UCN was the biggest Nissan dealership and there was no credit situation that they couldn't handle.

A moment after taking down our details, Ulysis brought another gentleman, introduced him to us as the sales manager "Sia", who would be making the deal and processing the paperwork for us.

We explained to Sia our credit situation and made him aware of our budget. Also informed him that I realize that since I'm a first time buyer, I'd have to put in 30-40% cash down and expect a higher APR.

Mr. Sia, while listening, and upon knowledge of our budget, said they'd reduce the price by a couple of thousands from the sticker price and when we told him that the price was still way more than the actual market price of the vehicle he mentioned "why do you think we're giving you the 100, 000mi warranty" etc and made a few 'non-sales', for lack of better words, statements which totally put us off.

He said that he could only come down, very marginally from the sticker price and that we can not get anything in our little budget of $13, 000 from UCN.

Not only that, Mr. Sia went on to tell us that since we are first time buyers, �� There is no way you guys could get financed", verbatim.

Upon this my wife told him that we do have similar or lower offers for the same pre-certified model from other dealerships and that they were ready to finance us as well, knowing our credit situation.

To this he said "well, yeah then maybe you could, why don't you then get your car from them? Smaller dealers may give you better option"

Mr. Sia either did not know what he was talking about or was least interested in selling the car to us as we were the ones giving him options on how we could buy a car from UCN.

As a last attempt, I asked him if there was anything that he could work out for us, to which his cold shoulder replied, NO.

Ulysis was observing all this while, and saw the deal slip by. He then, in his might as a sales rep, to try to save the deal, started to throw in options to Sia, "Sir, can we not make a deal on the green one, or some other car with them?"

While we were still seated, Mr. Sia got up from his chair, and literally walked out from the cubicle; with Ulysis followed him and it looked like he was trying to convince him to not kill the deal.

All this coming and going of Mr. Sia happened in a little over 4 minutes. Let's say 5.

WOW!

My wife and I were too amazed at the disparity in professionalism, sales attitude, and motivation to sell between your employees.

We almost couldn't believe what had just happened.

Walking out that day I swore that, not only will I never return to Universal city Nissan, but will enlighten every person I know with my experience, who is a potential buyer.

In this competitive world when companies are struggling and striving to outshine each other in customer services experience and taking desperate measures to create "Net-Promoters" for their companies, Congratulations, you have just made a "Negative-Promoter".

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Tama Nathanson
, US
Dec 03, 2021 2:48 pm EST

December 01, 2021

Got an exceptional lease deal from this dealer-too good evidently -they have spent 18 days trying to rescind my lease by the most [censored]ic and fraudulent tactics I have ever encountered in my 30-some years of auto leasing! Chief fraudster in these stupid attempts is Universal Nissan's Finance Manager Alfredo Medina who phoned me insisting he could give me a better lease deal - unusual tactic since the auto lease had already been executed in his office -Of course this new cheaper lease would necessitate the rescinding of the original lease - and then I could just hope that a new juicier contract would be executed. Sure! When this tactic failed, Mr. Medina informed me that my brand new 2021 Altima must be returned to the dealership for much needed repair! Universal Nissan leased a defective automobile to me? Really? Needless to say, that tactic did not work either. Evidently the concept of mutuality in a leasing contract, and the legal enforceability of agency in the execution of an agreement escapes the understanding of Universal Nissan and that of Mr. Alfredo Medina. I am certain these concepts will become clearer to Mr. Medina in court since he insists on rescinding the lease, Arbitration will not be an option.

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Julia L Vasquez
, US
Jun 08, 2021 11:21 am EDT

Universal City Nissan is the worst! The managers and sales representatives are rude and just [censored]. Just because I am Latina and a female they assumed from the get go that they could fool me. They lied to my face so many times and wanted me to get a car that wasn’t even an option for me. I had two really bad encounters at UCN and never again will I ever buy a car there! Van Nuys Nissan has way better customer service.

Universal City Nissan highly deserves an “F” for poor customer service and I professionalism.

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flower1996
Panorama City, US
Aug 31, 2009 12:50 am EDT

I went to UCN for the program cash for clunkers. So my Sister called a representative well he said yes. The problem was that my dads car the transmisson didnt work so the car {clunker} didnt drive. My sister told the rep over the phone. He said yes then the manager at dealer said no it has to drive to the dealer! He Said we qualify. But why they want it to drive because they arent gonna use it ? So my dad instead went to Down Town LA Nissan they were so much better! Service is great! my dad got a Nissan Versa 1.6 Base model! :D

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5:30 pm EDT

Nissan Decieving sales techniques

I had a appointment to go in for my "free oil change" that came with my car. I had my wife drop off my car for the oil change and when she was there the person that took the keys told her that I have to get a $300 service because I was at 30000 miles. If I didnt get it I would be breaking my lease contract. This was not true as I called up nissan to discuss. This was not the first time they have pulled this. I went there two other times for service and both other times they tried to pull the same trick with me. I thought that since my wife was just dropping the car off for the oil change that was all we were going to get. She said that they were very misleading and made her believe that if I didnt get the $300 service package that we would not be able to give the car back at the end of the lease. The stuff included in the $300 package really had nothing to do with the lease. When I complained to the manager he just told me "since you are complaining we will not take your credit card for payment you need to pay cash or check"

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Joe Boser
, US
Dec 28, 2010 10:17 pm EST

Nissan of North Plainfield are all crooks, I would never get a car there even if it was free! Buyer beware of this place, you would be better suited to drive 30 miles to Bergen County in Hackensack and get good service there.

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MariaRojas
new brunswick, US
Nov 02, 2009 10:02 pm EST

I recently bought a used 350 z from north plainfield Nissan (i love it by the way, except for a small power seat issue). My credit was pretty ### and Tim Gizmen from that dealership worked with me for 5 hours to get me approved with a bank. When I had my power seat issue they took it back to service and fixed it pretty quickly free of charge. I was a little annoyed about the seat thing but they more than handled it professionaly and and other than having to waiting a few days to get my car back I have nothing but praise for the people that work in the service and sales department and Tim especially, who bought me lunch and a full tank of gas the day I went to pick up my 350z.

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JMT426
Piscataway, US
Aug 28, 2009 2:07 pm EDT
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I bought a car from them on July 11. The salesman, Tim Gizmen, told me the car had a 140-point inspection and was in great shape, even though it had high mileage and was old, an unlawful practice based on the Consumer Fraud Act. He also told me that even though they were selling the car "as is, " which he claimed they had to do because of the age and mileage of the vehicle, that the Lemon Laws would still be in effect. Which again is another violation of the Consumer Fraud act by misrepresenting any warranty. Then when a host of problems surfaced with the car, they wouldn't honor the law.

They made up one lie after another. Whenever they said anything, I would call the agency responsible for monitoring that aspect of the business and confirm they were lying. The salesman, Tim Gizmen, agreed to cover the cost of the tags and title, but they didn't "estimate" enough for it and are trying to charge me $43 more to get them. They claimed that the laws had changed and that I had to pay for two years worth of registration, but the registration card itself was only good for one year. Frustrated, I said I would pay the difference if they could show me receipts from the DMV, as required by law that they keep on premises, and they refused. They have not yet given me my tags or title. And the title is a document they must keep on the premises. I paid for the car outright, but they are holding me hostage. Too bad I saw this too late, but if you see this now, stay away from Tim Gizmen and his manager, Laura Fluor! Lying is like breathing to those two.

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jipped
Piscataway, US
Jun 02, 2009 11:53 am EDT

i too was a victim of a bait and switch deal. they promised me one thing but due to it being closing time. they said they would get the paper work to me later. when i got my paper work the deal was totally different. i traded in my 2 1/2 year old Grand Jeep cherokee which was totally paid for and before the sent me the paper work almost two weeks later they had sold my jeep and increase the price of the car that i was getting from them so my trade in really turned out to be zero. and of course the monthly payment was more. because they had sold my car and the deal was almost two weeks old i was stuck. if you have an option shop somewhere else. they are not very ethical

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unsatisfied customer
,
Jun 19, 2008 1:06 pm EDT

I definitely agree with you. I have the same experience with their sales and finance associate when I bought an SUV with North Plainfield Nissan early this year. Their sales practice is definitely unethical and deceiving. They do not give you full disclosre upfront. You just get hit with it when it's time to pay. I filed complaints against them with the BBB. I would suggest you do the same.

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6:52 am EDT

Nissan total loss

To whom ever this applies to, I have called and i can't get anyone to respond. My car was totalled in the tornado that hit Cammack Village two weeks ago. No one seems to listen. I was told someone would see me last Friday, and if not then, Monday, Yesterday, the 21st of April. This matter needs to be tended to, as i cannot leave this vehicle unattended to. Please call and come pick this auto up. Thank-You, Fred Sanders

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5:26 am EDT

Nissan Crashes my car while I am waiting for inspection hyundai

My mother and I went to # 1 Cochran of South Hills for yearly inspection and we went to get some air from the waiting room.
We saw that my car was in accident. The bumper damage I took pictures, because James Dean Manager I think was not going to tell me that his employee Paul wreck my car. I brought my Hyundai Elantra cash from this same place. Mr. James Dean has bad attitude, told me to move my car off the lot but I did not, and his Boss at Monroe ville have not been polite or think from
April 11, 2008 to April 16, 2008 to think this was no inconvenience to my daily life. Today they want me to pay for my inspection. This is same place where going to pay and be happy I receive my property back and I am still inconvenience from college and work.
I thinking are they treating me badly, because racist or bias of my skin!

I lost money, father and mother seeing what they were going to do with my car.

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jboxton
Green Tree, US
Dec 15, 2010 7:29 pm EST

Did you see the the warning to check text spelling before submitting comment? Sheesh! Good thing it didn't say to check grammar as well or you wouldn't have been able to get your comment posted. Learn English!

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Rhett
Pittsburgh, US
May 02, 2009 10:28 am EDT

It's not that I agree or disagree. And I can see from your writings that you may "not be from around here". But if you want my sympathy or encouragement, your really need to explain your situation a "little more betterer".

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Nissan I will never buy a nissan vehicle again

It is not only about this day, but the entire process I have experienced owning this vehicle. I bought it NEW in December of '04 so its been owned and driven less than 3 1/2 years.

There are 3 times I brought it in for service from when I bought it until the last invoice the service rep. could print out. So within the first 6 months of owning it, I had to bring it in 3 times. One I know was brakes. This is because I had to bring the vehicle in 3 times for brakes, the last two were on invoice I received. Im not sure what the 1st and second was.

1st and 2nd invoice. May, 19 and July, 6 of 2005. Needed brake work for the 2nd and 3rd time! They finally got it right after the third try, Nissan had redesigned the brakes so they would stop overheating and warping. Hawkinson did loan me a vehicle 2 of these times, but only once did it have the much needed hitch for me to tow my mower. The service manager also agreed to give me a free oil change, which they did do, but also to fill the gas tank... which they did NOT do, and I never got reimbursed for that. One year later (Aug 17) I had to bring it in for a check engine light. They diagnosed emissions and did a $92.47 repair that was not covered under warranty, even though the vehicle was only 1 1/2 years old and had under 50K miles on it. The light came back on less than a week later. So they got it wrong, and then fixed it with another $352.36 repair, again not covered. So I paid roughly $450 to have this problem fixed. A month later, I had to have a bearing replaced in the rear wheel. Since my ridiculously low 36K mile warranty was up, I used my own mechanic. he does a better job, at $20 less per hour rate, and charges me the actual labour time, not the estimated time (which is always way more hours than it really takes) that Hawkinson Nissan uses. This still cost me $432.11. My mechanic said that the bearing was in stock, which led him to believe that this is a common problem with the vehicle. I can't imagine the cost if I brought it in to the dealership. Finally, on this supposedly tough full size truck, I had the shackle that connects the leaf spring to the frame completely break off. I was not hauling a load, it was not under any stress. It broke off, and the spring sprang upward into the bottom of the bed, leaving a large Frisbee sized dent about 4 inches up into the bed. I brought it in to see if this was covered since its part of the frame/suspension and it wasn’t. So I have ordered a new shackle, and am unsure of this total cost. The bottom line is that the vehicle Hawkinson Nissan sold me is a lemon. Other than an oil change and a couple much deserved rental car when I had problems less than 6 months of owning it. They have done nothing. They brag about their #1 rated customer service... I know how they get it... I had the vehicle in 7 times, and never received a customer satisfaction survey. They simply don’t send them out to customers who are unhappy. You would think one of the seven times I was in I would get a so-called "random" survey sent out to me. I’m very disappointed in the service of Hawkinson Nissan, I feel that they promised the world while selling me the car, and then didn’t care once they sold me the lemon. I am also very disappointed with the Nissan Motor corp. for their lack of quality in design and assembly. This is simply way, way, way too many problems to have for a new vehicle. I will never buy a Nissan vehicle again, and will never shop at any of the Hawkinson dealerships unless something is done to change my mind.

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Sabrina6117
, US
Sep 23, 2020 8:06 pm EDT

https://youtu.be/uV-9GDtw8gQ

Same thing happened to me with Matteson Nissian Hawkins in Marteson Il . Wish i saw this earlier before i went in to claim my prize

https://www.google.com/amp/s/www.wsbtv.com/news/local/better-business-bureau-warns-prize-winning-scratch/137884513/%3FoutputType%3Damp

i received a card in the mail. you and it said if you strached off soe numbers and if it match that you win the prize you strached off guarantee.

i won srratched off the numbers and saw that I won $1, 000 according to my strach off card. on the card it says if you won to call [protected] immediately

i called the number and the lady who answered after I gave her info and she confirmed that i was a winner told me to come in with a id to claim my prize.

she said i would have to make a appt this week to claim it.

i asked could i come in today she said yes and ask what time.

i told her now since i flew to the car lot after reading the card and fine print confirming that i really won. she said come right on in and to bring the card and my id.

i asked her again is it true that i won or is it a scam to get me to buy a car she said yes its true you won what ever prize you strachted off and no you dont need to buy anything to claim your prize.

i went in a man filled out a form asking me what type of car i drive as soon as i said i have a 2020 he said okay lets go put your info in they system and pick up your prize.

i went to a computer system they had in the back he told me to spin the wheel. i left out with 2 bucks. this is very deceptive and a waste of my time and gas. This needs to be stopped i was counting on that miney to buy winter coats for all my 8 grand kids im raising abd my self and to pay off

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Sabrina6117
, US
Sep 23, 2020 8:04 pm EDT

If you get something in the mail from these peopke saying you won they lottery do not. I repeat do not go in. Its a bait. All you win if you're lucky is 2 dollars. I was guaranteed to win $1.000. I was told to come in with my id to claim my prize. I called and asked many times before I went in was this a trick to just get me in to buy a car and I was told this was legit and that I would definitely win what ever prize that I stratched off and it matched on the ticket and I would not have to buy a car or anything to get my winnings. I went in they sat me down at a table to fill out a form . Worker ask me what kind of car I was driving i told them a 2020 I was then told to go to the back to put my name in the system to get my prize. They put my name address email phone number. Not once did they ask for my id. I was told to spin the wheel they gave me 2 bucks. Wasted my money and gas and time
Better Business Bureau warns of prize-winning scratch-offs
https://www.wsbtv.com/news/local/better-business-bureau-warns-prize-winning-scratch/137884513/

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Vash_Gunner
Orland Park, US
May 10, 2010 11:00 am EDT

We worked very hard to satisfy this customer even tho his warranty had expired. There were some issues with brake overheating and warpage, and we were committed to rectifying this issue. The customer was towing over the capacity of the vehicle which caused his leaf spring fail. Nissan warranty (if applicable) is not liable for abuse of a vehicle. The customer complains about the standard Nissan 36-month warranty period; however, they fail to disclose that they had the opportunity to purchase an extended warranty. As his main problem would have been covered past the original warranty peroid. Some customers are not satisfied no matter how hard a dealership tries. We pride ourselves on having the BEST service department in the Chicago land area and one upset customer can not change that.

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Nissan - Faulty new car!

I'm typically not one to complain but... On 3 March, 2008 my family took delivery of our new family car, a brand new MY08 Nissan Pathfinder Turbo Diesel Automatic. On 29 March, 2008 and just prior to its first 1, 000km scheduled service (which was booked for 2 April, 2008), serious problems with the car started to occur. I took the car to my local Nissan...

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5:31 pm EDT

Nissan premature rusting of lower window mouldings

bought my pathfinder model 1999 1/2 in 2002 upon my request my nissan dealer agreed to replace all of the window moulding (scraper) that were already rusting (only 3years old ), and now 5 years later there all rusted again and caused body damage because of rust leaks.
is'nt amazing that a vehicule that is supposed to be of high quality ( priced high) does'nt make any better mouldings and that in the vehicules lifetime will have been replaced 4-5 times ? at $115.00 each could nissan do anything for me,
not encouraged to buy another...nissan product
thank you for your time,
best regards
andre

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8:25 am EDT

Nissan faulty parts

At the beginning of January I was driving my new 2007 Nissan Versa on the 401 outside of Milton. It was an extremely foggy day and pretty mild. I was in the centre lane traveling at about 110-120 mile per hour. When suddenly the driver side window shattered. It completely shattered into thousands of little tiny pieces.

Being startled by the event I pulled off the side of the highway and put my 4- ways on. The weather was not great for being on the side of the highway as visibility was low. I called for roadside assistance but after not reaching anyone I called 911. The police responded and identified that the vehicle be towed off the highway to an age spot for further inspection. The tow cost me $212.00. The car was dropped at the accident reporting centre where the window was deemed faulty and the car was cleaned. I was provided band aids for my cuts suffered from the glass covering me at high speed.

I later tried to reconatact Nissan roadside assistance where I was still unsuccessful. It wasn't until the next the day that I spoke with them. I was told by the dealership the next day as well the glass was indeed faulty and that they would replace it free of cost. I was also told that due to roadside assistance I would be able to claim the tow. This is not the case.

I am now being told that I can not be reimbursed for the tow. I have since had problems with the windshield and the very same side window. Nissan is selling a product that their roadside asstance won't stand behind. The car is great in every other way but this one. Just wanted to make other potential suckers aware of Nissan's poor customer service and care...

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Dr. Stephen
60467, US
Aug 28, 2013 4:07 pm EDT

My daughter has a 2008 Nissan Versa that had the rear window shatter into a thousand pieces when she closed the trunk...sounds very strange .

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Donna Lee Harris
Roebling, US
Sep 04, 2012 12:02 pm EDT
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My 2007 Nissan Versa passenger window exploded. MY son was driver normal speed on 295 highway. Around 11:30 ish September 4th, 2012. He put the air on and was driving in the right hand side of the road. (The slow side) He has a few minor cuts, but my car is now getting soaked from this thunder storm. ( BAD LUCK?) I don't think so...

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Pennington
McAllen, US
Dec 17, 2011 5:27 am EST
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3 out of the 4, yes, 3 out of the 4 windows have exploded on my 2007 Nissan Versa. Normal driving conditions, no extreme temperatures. My local Nissan dealer had the gall to tell me that there was nothing wrong with the windows, just that I have really bad luck. Each time I have had to replace windows at my own coat. The only one that has not is the rear driver side one. In 40 years of driving, I've never had any windows on any of my vehicles do this. It is an obvious factory defect. Help!

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crazynissan
McAllen, US
Feb 02, 2011 12:23 am EST

Aug 2009 i was driving my 2007 Nissan Versa at about 35 mph when the front passenger window exploded. I It scared the heck out of me so i pulled over as soon as i could and called police dept. the y attributed it to a stray rock. I knew it wasn't. Feb 19, 2010 i was driving approx 60 mph and the my drivers side window shattered into a million pieces. The sound was explosive and once again the window was in a million pieces. thanks to window tint it did fall onto me. I took pictures and drove directly to my nearest Nissan dealer, shattered window intact and explained my story. This was second factory window exploding in 6 months. they said they had no other reports of this happening and that i must have really bad luck. i don't. then Jan of this year, 2011 under complete different driving conditions and driving 30 mph in my residential neighborhood, the rear passenger window exploded in the same exact manor. There is only one factory window left in my car that has not exploded. When this 3rd window shattered i called our 3 local Nissan dealerships, they all concurred that i have really bad luck and that it cant be a factory defect. Wanna bet? Any one out there with this kind of luck?

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rasellersjr
, US
Dec 15, 2009 10:08 am EST

By the way, had I pulled you over, you would have gotten at least $512 in fines, I think you got a break...

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rasellersjr
, US
Dec 15, 2009 10:06 am EST

lol do they have speed limits there? IN THE FOG!? Seriously, you should be thankful you are alive ###...

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ekflynn
Gilbert, US
May 25, 2009 12:29 am EDT

110-120 mph, huh? No wonder your window shattered! They should have taken you to jail for reckless driving!

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12:43 pm EDT

Nissan Used car

I bought a vw from them the first week engine light went on. It was in and out of shop 5 times, I have the recepts during my six month warranty. On the seventh month the timing belt went and they did not want to know anything. Would not tow it in for me. Went to a ct lemon law lawyer and was told car was to old for them to help me! I now owe $10948.00 on a 2000 vw that needs an engine. Vw usa said the belt was under warranty for the original owner for 100, 000. Miles. My car had 79, 000 and I was not the original owner. Everyone was so nice to me until the
Seventh month.

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11:13 pm EDT

Nissan poor quality!

My 2005 x-trail's serpentine belt broke at 67, 000km while driving outside of Seattle. When it broke it caused my x-trail over $2, 000 damage. It broke the timing celenoid and fried the Engine control computer. When I called Nissan Canada from the US their 1-800 did not work and when I got a relative in Canada to call the number the Nissan representative said that she was unable to help me because I was in the US. When I called Nissan Canada to ask for assistance and advice on how to go about fixing my car I was treated like garbage. I would highly recommend staying away from buying a Nissan Canada vehicle unless you want poor customer service.

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Nissan customer service complaint

I am writing to inform of a recent experience of mine that falls into the category of "poor" Customer Service management by the Nissan Motor Company. I have detailed the history of events below and am extremely disappointed and surprised at how 'Casual' my concerns have been accepted by the organization in question - Nissan Motors Essendon.

My issue relates to a Major Service I had performed on my Nissan Pathfinder back in January 2008. Upon picking up the vehicle there were a couple of issues I noticed had not been fixed or raised for report by the Service Department, these issues being:

a). The handbrake light remaining on when the handbrake had been released.

b). The accelerator pedal sticking when initially engaged and taking off forcing the driver to apply above normal force.

c). The alignment seemed to be out as the vehicle was pulling to the left.

None of the above issues were reported to me when I picked up the vehicle therefore I called the Service Department and reported them for note for my next service.

Following the above on the 19th February my wife was driving the vehicle to collect the kids from school. Upon trying to re-start the vehicle after arriving at the school the car would not start. We called the RACV who discovered that the Battery Cells were 'bone' dry and that we required a new battery which we subsequently purchased. This was annoying considering that a major service includes checking of battery cell water levels.

The following day (20th February) I called Nissan Essendon and reported my concerns to a person by the name of Teresa in the Service Department. I was told I would receive a call from the Service Manager. I received a voice message from the Service Manger the following day and returned the call and left another message due to him not being available.

By the 22nd February I had not received a return call from the Service Manager therefore called again, only to be told he was not available. I therefore explained by issue again to another gentlemen who showed enormous empathy and advised he would ensure the Service Manager would call me back.

By the 25th February I still had not received a call from Essendon Nissan's Service Manager so called the 'Head Office' Customer Relationship Department. I spoke to a lady with an Irish accent and once again explained my frustration, only to be told that she would investigate the issue and ensure I received a call to resolve. This did not eventuate.

By the 27th February and feeling extremely frustrated with the lack of attention or care from anyone at Nissan I called the Head Office Customer Relationship Department again. This time I spoke to a person by the name of Lance, who advised he was the Manager of the area. Once again I explained my issue and frustration but was told that it was an issue for Essendon Nissan only and that Nissan Head Office had no jurisdiction over matters that relate to Service Issues. I was given the name of the Owner of Essendon Nissan - Tony Sitch and advised to call him.

I called Tony Sitch on the 28th February and once again went through the story to explain my issue, concerns and the frustration and disappointment I was feeling. Tony was very sympathetic on the telephone and after a lengthy discussion advised he would speak with the Service Department and call me back.

As it sits today is the 13th March and I have had absolutely no response from Tony Sitch or anyone at Nissan whatsoever.

I think I have been completely reasonable and justified in my complaint and am absolutely disgusted at how seriously it has been treated and at the poor level of customer service I have received.

Prior to this event I have always had a high regard for the Nissan Motor Company since purchasing my Nissan Pathfinder in 2002. I have continuously taken the vehicle to Essendon Nissan for the required services and have never had any previous complaints. However I am appalled at the events of this situation and at the disregard I have received from the Nissan Motor Company in relation to this complaint. I feel that the issues raised in relation to the vehicle are not nitpicking but are safety concerns (alignment and accelerator pedal sticking), in addition to the lack of quality and attention to detail I feel has been applied during the vehicle service resulting in damage to the car battery.

I am writing this communication out or pure frustration and principle and to make people aware of my experience with Nissan, and more importantly Essendon Nissan.

Customer Service standards are obviously not high priority with Nissan as evident above, however I'll let you be the judge.

Kind Regards

Doug

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vr1234
Huguenot, US
Jun 08, 2010 12:26 pm EDT
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Hi Doug, I am having the same problem. I bought a used Mazda 3 off the lot at Nissan in Middletown. I own a 2009 Nissan Versa also that I bought there a year ago. The Mazda was for my daughter so she would be driving something safe. Turns out the power steering intermittently goes out while she is driving it and It intermittently doesn't start. Both of these problems are bulletins on the Mazda site. I spoke with someone from the service dept. I have an extended guarantee. I was told that if the power steering is working when they look at it and it starts when they look at it then they can't fix it. The advice given to me was to allow my 18 year old daughter to drive the car as much as possible until it breaks completely. I'm suppose to let my daughter drive this car and hope she doesnt get killed when the power steering goes out. How compassionate. I wonder if he has any children. The feeling I get from Nissan is we care until we have your money in our pocket. I've watched many car dealerships close in this area I surely hope they are next! I will never deal with Nissan again.

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di0n romney
, Netherlands Antilles
Mar 11, 2010 9:27 pm EST

hello i live in the Caribbean .i buy a nissan frontier 2006 ax diesel. from our local dueler sint martin cars from the first service i told them i see oil in the air filter .told me is the pvc and it tock them all most a year to change it .it county new still passing they oil in the air filer.they change it agen i went over and over with the same problem . spoke the management then they make pay a part of the overhaul. they accept that truck have problem.they keep the truck for over 2 mounts in the service center.when i go over to them thay cant find the parts and one set of lies from management .after i got truck back before the warranty on the overhaul was up .the truck .all of the oil in the engine all most burned out.the engine all most broke .i spoke to management agen they keep running me around and after tell me i have to buy a short block for 9000 usd told them thy are crazy.i told them thy no of the problem before the warranty was up .and they refuse to fix it, every time go over the sevice center no one cant tell me eney thing and have hold on like i am a j...if you can help solve this problem with out a fit . my email dionromney@hotmail.com tel [protected] or [protected] cel

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reggie
Anchorage, US
Apr 04, 2009 1:53 pm EDT

Writer I feel your pain, I purchase a 2004 Nissan Titan...first generation vehicle. My issue is they knew it was a design concern with the front brake system, and they were not resolved be the vehicle went into production. So at 15-20 thousand miles the truck started shimmering real bad when the brakes are applied, at that I was training for deployment to IRAQ with the 3BCT (Brigade Combat Team) in support of OIF IV. They did issue a recall on the brakes, but all the did was turn the and replaced the pads...the problem wasn't fixed. I left for IRAQ in Dec. 2005, now before I left several calls was made to the NISSAN North America Office at the 1-800-NISSAN1 number. I must say I like the Nissan Vehicle, but as for the customer care the need great improvement. All I ask is for them to take care of the customer need, and have some honor. That what I did when I wore the US Army uniform for 25 years then retired, so companies like this can treat people like me the nation defender as if my issues doesn't matter.

Once a proud customer,
Defender

Nissan In-depth Review

Overview of Nissan: Nissan is a renowned automobile manufacturer that has been in the industry for several decades. With a strong global presence, Nissan has established itself as a leading brand in the automotive market.

Product Range and Quality: Nissan offers a diverse range of vehicles, catering to various customer preferences and needs. From compact cars to SUVs and electric vehicles, Nissan ensures that there is a model for every type of driver. The quality of Nissan vehicles is commendable, with a focus on durability, performance, and cutting-edge design.

Customer Service and Support: Nissan is committed to providing excellent customer service and support. Their dedicated team is always ready to assist customers with any queries or concerns. Whether it's through phone support, online chat, or in-person assistance, Nissan ensures that their customers receive prompt and satisfactory service.

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Innovation and Technology: Nissan is at the forefront of automotive innovation and technology. They continuously strive to incorporate the latest advancements in their vehicles, such as intelligent safety features, connectivity options, and eco-friendly technologies. This commitment to innovation sets Nissan apart from its competitors.

Environmental Sustainability: Nissan is dedicated to environmental sustainability and reducing their carbon footprint. They have made significant strides in developing electric vehicles, promoting renewable energy sources, and implementing eco-friendly manufacturing processes. Nissan's commitment to sustainability is commendable.

Reputation and Brand Image: Nissan has built a strong reputation and brand image over the years. Known for their reliability, performance, and stylish designs, Nissan vehicles are highly regarded by customers and automotive enthusiasts alike.

Safety Features and Ratings: Nissan prioritizes safety and equips their vehicles with advanced safety features. Their commitment to safety is evident in their high safety ratings and recognition from reputable organizations. Customers can trust Nissan to provide a safe driving experience.

Reliability and Durability: Nissan vehicles are known for their reliability and durability. With rigorous testing and quality control measures, Nissan ensures that their vehicles can withstand various driving conditions and provide long-lasting performance.

User Experience and Interface: Nissan focuses on providing a seamless user experience and intuitive interface in their vehicles. From user-friendly infotainment systems to ergonomic controls, Nissan prioritizes driver comfort and convenience.

Availability and Accessibility: Nissan vehicles are widely available and accessible through their extensive network of dealerships and authorized distributors. Customers can easily find a Nissan dealership in their area and explore the range of vehicles on offer.

After-Sales Service and Maintenance: Nissan provides comprehensive after-sales service and maintenance support. Their authorized service centers are equipped with skilled technicians who ensure that Nissan vehicles receive the best care and attention.

Comparison with Competitors: When compared to its competitors, Nissan stands out with its wide range of vehicles, innovative technologies, and strong reputation for reliability. Customers can confidently choose Nissan over other brands in the market.

Customer Reviews and Testimonials: Nissan has received positive customer reviews and testimonials, highlighting their satisfaction with the performance, quality, and overall experience of owning a Nissan vehicle. These reviews serve as a testament to Nissan's commitment to customer satisfaction.

Awards and Recognitions: Nissan has been recognized with numerous awards for their vehicles, innovation, and sustainability efforts. These accolades further validate Nissan's position as a leading automotive brand.

Social Responsibility and Community Involvement: Nissan actively engages in social responsibility initiatives and community involvement. They support various charitable organizations and contribute to the betterment of society, showcasing their commitment to making a positive impact beyond the automotive industry.

Financial Stability and Performance: Nissan has demonstrated financial stability and consistent performance in the automotive market. Their strong financial position ensures that customers can rely on Nissan for long-term support and service.

Global Presence and Expansion: With a global presence, Nissan has expanded its operations to various countries, making their vehicles accessible to customers worldwide. This global reach showcases Nissan's commitment to serving a diverse customer base.

Partnerships and Collaborations: Nissan has established partnerships and collaborations with other industry leaders to drive innovation and develop cutting-edge technologies. These collaborations enable Nissan to stay at the forefront of automotive advancements.

Conclusion and Recommendation: Overall, Nissan is a reputable and reliable automotive brand that offers a diverse range of high-quality vehicles. With their commitment to innovation, sustainability, and customer satisfaction, Nissan is a recommended choice for those in search of a dependable and technologically advanced vehicle.

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