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2.2 793 Reviews

Nissan Complaints Summary

239 Resolved
552 Unresolved
Our verdict: Engaging with Nissan, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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4:43 am EDT
Featured review
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Nissan - Faulty new car!

I'm typically not one to complain but... On 3 March, 2008 my family took delivery of our new family car, a brand new MY08 Nissan Pathfinder Turbo Diesel Automatic. On 29 March, 2008 and just prior to its first 1, 000km scheduled service (which was booked for 2 April, 2008), serious problems with the car started to occur. I took the car to my local Nissan...

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5:31 pm EDT

Nissan premature rusting of lower window mouldings

bought my pathfinder model 1999 1/2 in 2002 upon my request my nissan dealer agreed to replace all of the window moulding (scraper) that were already rusting (only 3years old ), and now 5 years later there all rusted again and caused body damage because of rust leaks.
is'nt amazing that a vehicule that is supposed to be of high quality ( priced high) does'nt make any better mouldings and that in the vehicules lifetime will have been replaced 4-5 times ? at $115.00 each could nissan do anything for me,
not encouraged to buy another...nissan product
thank you for your time,
best regards
andre

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8:25 am EDT

Nissan faulty parts

At the beginning of January I was driving my new 2007 Nissan Versa on the 401 outside of Milton. It was an extremely foggy day and pretty mild. I was in the centre lane traveling at about 110-120 mile per hour. When suddenly the driver side window shattered. It completely shattered into thousands of little tiny pieces.

Being startled by the event I pulled off the side of the highway and put my 4- ways on. The weather was not great for being on the side of the highway as visibility was low. I called for roadside assistance but after not reaching anyone I called 911. The police responded and identified that the vehicle be towed off the highway to an age spot for further inspection. The tow cost me $212.00. The car was dropped at the accident reporting centre where the window was deemed faulty and the car was cleaned. I was provided band aids for my cuts suffered from the glass covering me at high speed.

I later tried to reconatact Nissan roadside assistance where I was still unsuccessful. It wasn't until the next the day that I spoke with them. I was told by the dealership the next day as well the glass was indeed faulty and that they would replace it free of cost. I was also told that due to roadside assistance I would be able to claim the tow. This is not the case.

I am now being told that I can not be reimbursed for the tow. I have since had problems with the windshield and the very same side window. Nissan is selling a product that their roadside asstance won't stand behind. The car is great in every other way but this one. Just wanted to make other potential suckers aware of Nissan's poor customer service and care...

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Dr. Stephen
60467, US
Aug 28, 2013 4:07 pm EDT

My daughter has a 2008 Nissan Versa that had the rear window shatter into a thousand pieces when she closed the trunk...sounds very strange .

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Donna Lee Harris
Roebling, US
Sep 04, 2012 12:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My 2007 Nissan Versa passenger window exploded. MY son was driver normal speed on 295 highway. Around 11:30 ish September 4th, 2012. He put the air on and was driving in the right hand side of the road. (The slow side) He has a few minor cuts, but my car is now getting soaked from this thunder storm. ( BAD LUCK?) I don't think so...

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Pennington
McAllen, US
Dec 17, 2011 5:27 am EST
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3 out of the 4, yes, 3 out of the 4 windows have exploded on my 2007 Nissan Versa. Normal driving conditions, no extreme temperatures. My local Nissan dealer had the gall to tell me that there was nothing wrong with the windows, just that I have really bad luck. Each time I have had to replace windows at my own coat. The only one that has not is the rear driver side one. In 40 years of driving, I've never had any windows on any of my vehicles do this. It is an obvious factory defect. Help!

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crazynissan
McAllen, US
Feb 02, 2011 12:23 am EST

Aug 2009 i was driving my 2007 Nissan Versa at about 35 mph when the front passenger window exploded. I It scared the heck out of me so i pulled over as soon as i could and called police dept. the y attributed it to a stray rock. I knew it wasn't. Feb 19, 2010 i was driving approx 60 mph and the my drivers side window shattered into a million pieces. The sound was explosive and once again the window was in a million pieces. thanks to window tint it did fall onto me. I took pictures and drove directly to my nearest Nissan dealer, shattered window intact and explained my story. This was second factory window exploding in 6 months. they said they had no other reports of this happening and that i must have really bad luck. i don't. then Jan of this year, 2011 under complete different driving conditions and driving 30 mph in my residential neighborhood, the rear passenger window exploded in the same exact manor. There is only one factory window left in my car that has not exploded. When this 3rd window shattered i called our 3 local Nissan dealerships, they all concurred that i have really bad luck and that it cant be a factory defect. Wanna bet? Any one out there with this kind of luck?

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rasellersjr
, US
Dec 15, 2009 10:08 am EST

By the way, had I pulled you over, you would have gotten at least $512 in fines, I think you got a break...

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rasellersjr
, US
Dec 15, 2009 10:06 am EST

lol do they have speed limits there? IN THE FOG!? Seriously, you should be thankful you are alive ###...

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ekflynn
Gilbert, US
May 25, 2009 12:29 am EDT

110-120 mph, huh? No wonder your window shattered! They should have taken you to jail for reckless driving!

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12:43 pm EDT

Nissan Used car

I bought a vw from them the first week engine light went on. It was in and out of shop 5 times, I have the recepts during my six month warranty. On the seventh month the timing belt went and they did not want to know anything. Would not tow it in for me. Went to a ct lemon law lawyer and was told car was to old for them to help me! I now owe $10948.00 on a 2000 vw that needs an engine. Vw usa said the belt was under warranty for the original owner for 100, 000. Miles. My car had 79, 000 and I was not the original owner. Everyone was so nice to me until the
Seventh month.

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11:13 pm EDT

Nissan poor quality!

My 2005 x-trail's serpentine belt broke at 67, 000km while driving outside of Seattle. When it broke it caused my x-trail over $2, 000 damage. It broke the timing celenoid and fried the Engine control computer. When I called Nissan Canada from the US their 1-800 did not work and when I got a relative in Canada to call the number the Nissan representative said that she was unable to help me because I was in the US. When I called Nissan Canada to ask for assistance and advice on how to go about fixing my car I was treated like garbage. I would highly recommend staying away from buying a Nissan Canada vehicle unless you want poor customer service.

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1:16 am EDT
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Nissan customer service complaint

I am writing to inform of a recent experience of mine that falls into the category of "poor" Customer Service management by the Nissan Motor Company. I have detailed the history of events below and am extremely disappointed and surprised at how 'Casual' my concerns have been accepted by the organization in question - Nissan Motors Essendon.

My issue relates to a Major Service I had performed on my Nissan Pathfinder back in January 2008. Upon picking up the vehicle there were a couple of issues I noticed had not been fixed or raised for report by the Service Department, these issues being:

a). The handbrake light remaining on when the handbrake had been released.

b). The accelerator pedal sticking when initially engaged and taking off forcing the driver to apply above normal force.

c). The alignment seemed to be out as the vehicle was pulling to the left.

None of the above issues were reported to me when I picked up the vehicle therefore I called the Service Department and reported them for note for my next service.

Following the above on the 19th February my wife was driving the vehicle to collect the kids from school. Upon trying to re-start the vehicle after arriving at the school the car would not start. We called the RACV who discovered that the Battery Cells were 'bone' dry and that we required a new battery which we subsequently purchased. This was annoying considering that a major service includes checking of battery cell water levels.

The following day (20th February) I called Nissan Essendon and reported my concerns to a person by the name of Teresa in the Service Department. I was told I would receive a call from the Service Manager. I received a voice message from the Service Manger the following day and returned the call and left another message due to him not being available.

By the 22nd February I had not received a return call from the Service Manager therefore called again, only to be told he was not available. I therefore explained by issue again to another gentlemen who showed enormous empathy and advised he would ensure the Service Manager would call me back.

By the 25th February I still had not received a call from Essendon Nissan's Service Manager so called the 'Head Office' Customer Relationship Department. I spoke to a lady with an Irish accent and once again explained my frustration, only to be told that she would investigate the issue and ensure I received a call to resolve. This did not eventuate.

By the 27th February and feeling extremely frustrated with the lack of attention or care from anyone at Nissan I called the Head Office Customer Relationship Department again. This time I spoke to a person by the name of Lance, who advised he was the Manager of the area. Once again I explained my issue and frustration but was told that it was an issue for Essendon Nissan only and that Nissan Head Office had no jurisdiction over matters that relate to Service Issues. I was given the name of the Owner of Essendon Nissan - Tony Sitch and advised to call him.

I called Tony Sitch on the 28th February and once again went through the story to explain my issue, concerns and the frustration and disappointment I was feeling. Tony was very sympathetic on the telephone and after a lengthy discussion advised he would speak with the Service Department and call me back.

As it sits today is the 13th March and I have had absolutely no response from Tony Sitch or anyone at Nissan whatsoever.

I think I have been completely reasonable and justified in my complaint and am absolutely disgusted at how seriously it has been treated and at the poor level of customer service I have received.

Prior to this event I have always had a high regard for the Nissan Motor Company since purchasing my Nissan Pathfinder in 2002. I have continuously taken the vehicle to Essendon Nissan for the required services and have never had any previous complaints. However I am appalled at the events of this situation and at the disregard I have received from the Nissan Motor Company in relation to this complaint. I feel that the issues raised in relation to the vehicle are not nitpicking but are safety concerns (alignment and accelerator pedal sticking), in addition to the lack of quality and attention to detail I feel has been applied during the vehicle service resulting in damage to the car battery.

I am writing this communication out or pure frustration and principle and to make people aware of my experience with Nissan, and more importantly Essendon Nissan.

Customer Service standards are obviously not high priority with Nissan as evident above, however I'll let you be the judge.

Kind Regards

Doug

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vr1234
Huguenot, US
Jun 08, 2010 12:26 pm EDT
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Hi Doug, I am having the same problem. I bought a used Mazda 3 off the lot at Nissan in Middletown. I own a 2009 Nissan Versa also that I bought there a year ago. The Mazda was for my daughter so she would be driving something safe. Turns out the power steering intermittently goes out while she is driving it and It intermittently doesn't start. Both of these problems are bulletins on the Mazda site. I spoke with someone from the service dept. I have an extended guarantee. I was told that if the power steering is working when they look at it and it starts when they look at it then they can't fix it. The advice given to me was to allow my 18 year old daughter to drive the car as much as possible until it breaks completely. I'm suppose to let my daughter drive this car and hope she doesnt get killed when the power steering goes out. How compassionate. I wonder if he has any children. The feeling I get from Nissan is we care until we have your money in our pocket. I've watched many car dealerships close in this area I surely hope they are next! I will never deal with Nissan again.

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di0n romney
, Netherlands Antilles
Mar 11, 2010 9:27 pm EST

hello i live in the Caribbean .i buy a nissan frontier 2006 ax diesel. from our local dueler sint martin cars from the first service i told them i see oil in the air filter .told me is the pvc and it tock them all most a year to change it .it county new still passing they oil in the air filer.they change it agen i went over and over with the same problem . spoke the management then they make pay a part of the overhaul. they accept that truck have problem.they keep the truck for over 2 mounts in the service center.when i go over to them thay cant find the parts and one set of lies from management .after i got truck back before the warranty on the overhaul was up .the truck .all of the oil in the engine all most burned out.the engine all most broke .i spoke to management agen they keep running me around and after tell me i have to buy a short block for 9000 usd told them thy are crazy.i told them thy no of the problem before the warranty was up .and they refuse to fix it, every time go over the sevice center no one cant tell me eney thing and have hold on like i am a j...if you can help solve this problem with out a fit . my email dionromney@hotmail.com tel [protected] or [protected] cel

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reggie
Anchorage, US
Apr 04, 2009 1:53 pm EDT

Writer I feel your pain, I purchase a 2004 Nissan Titan...first generation vehicle. My issue is they knew it was a design concern with the front brake system, and they were not resolved be the vehicle went into production. So at 15-20 thousand miles the truck started shimmering real bad when the brakes are applied, at that I was training for deployment to IRAQ with the 3BCT (Brigade Combat Team) in support of OIF IV. They did issue a recall on the brakes, but all the did was turn the and replaced the pads...the problem wasn't fixed. I left for IRAQ in Dec. 2005, now before I left several calls was made to the NISSAN North America Office at the 1-800-NISSAN1 number. I must say I like the Nissan Vehicle, but as for the customer care the need great improvement. All I ask is for them to take care of the customer need, and have some honor. That what I did when I wore the US Army uniform for 25 years then retired, so companies like this can treat people like me the nation defender as if my issues doesn't matter.

Once a proud customer,
Defender

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2:42 am EDT
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Nissan - no respect for customer!

I have a serious problem with a Nissan Murano that I brought from a Lichtenburg/Mafikeng dealership in January 2006. I have had problems with the Dealership, presented same to Nissan South Africa but my complaints have fell onto deaf ears. My car has had engine problems and lately radiator problems and since July 2007 I have driven my car for 2weeks only...

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2:40 pm EST
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Nissan bad quality product!

I went to buy a used car from advantage nissan. I asked if the car was ever hit or anything like that. They showed me a carfax copy and it came up clean. One of my friends is a bmw mechanic, and when he went to look at the car he told me all the parts that had been changed on the car. Then I took it to auto body just to make sure, and they told me the same thing. I went with a lawyer to get this resolved, but the contract that they made says that I cant bring them to court for anything, so now i'm stuck but they are loop holes. Also they sold me this bogus warranty that is void after 2 months and paid $2000 and the dealer said it would be for five years.

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5:40 pm EST

Nissan kept part of my deposit!

Returned honda with defected hood. Executive nissan kept 3000 dollars of my deposit. They said they had the right to keep my money because hood was defected. It was not my fault car hood was not straight. They should have seen that before they sold it to me.

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Really?
,
Jun 09, 2008 9:43 am EDT

You bought a used vehicle, did you not see the dent in the hood? When buying a used car you can negotiate items to be fixed but otherwise the car is cosmetically as is. Why should they be forced to make a used car new for you after the sale has been completed?

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12:00 am EST

Nissan scam and cheating!

I have a one year old Nissan Sentra around 18000 miles. A sensor light came on the dash of my car. I called the local Nissan Dealership to ask how to reset the light. I was told to put 35 pounds of pressure in my tires and if the light did not go out bring into the dealership. I had my tires inflated to correct pounds of pressure but light would not go out. I carried the vehicle into the dealership for further diagnosis. The dealer drove my car out of my sight and returned in two minutes with the light off. He handed me a bill for $42.00 saying that he had to put more air into my tires and was charging me for labor. I did not authorize him to do any work--only to diagnose what should be done. I was not informed ahead of time to expect such an unreasonable bill. Upon receiving this bill--I called my father on my cell phone. My father discussed the bill and the service person hung up my cell phone on my father. At this point he REFUSED to return my cell phone and also to release my car to me unless I immediately paid this hefty, unreasonable bill of which I never authorized work to be done. At this point I told the service person to give me my cellphone and car keys or I would call the police. He then laid down my belongings and I left without paying the bill as he ran after my moving car.///The next day, I returned to Nissan to complain to the service manager, Charlie Nappi. I was further treated very unprofessionally and told never to return to this Nissan dealership again. I was treated this way because I did not purchase my vehicle from this particular Nissan dealership and because I service my own vehicle elsewhere.

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catgirl
Anderson, US
Jan 25, 2009 8:09 pm EST

Upstate Automotive is no longer a good business. When you buy a car and pay cash for it, you expect to receive your title. Beware, you may not! Also, they charge this stupid fee they call procurement fee, they may call it a administrative fee. WHATEVER, RIPOFF! Go on down the road or better off to another state...Over half of the dealerships in Anderson, SC are scammers. ALWAYS check with the Better Business Bureau to see what rating a dealership has.

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Jen Grosseman
,
Oct 07, 2008 1:01 am EDT

I think upstate is awesome...how could anyone say other wise?

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Russel George
,
Oct 07, 2008 12:59 am EDT

I think upstate automotive is one of the best car dealerships i have ever had the pleasure of doing business with. I have talked to Charlie Nappi directly and he has always been nice to me. I think that your complaints are unwarranted.

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Cori Brantley
,
Oct 07, 2008 12:49 am EDT

I recently bought a Nissan Versa from upstate and was in Florida at the time of purchase. Not only did Charlie Nappi make sure that every step of my purchase was completely painless, but he also met me personally to show me the ins and outs of the vehicle. I have been back to the dealership since then and find him to be a completely reasonable person. It is his job to make sure that things run correctly and I have never had an issue. When people get cars worked on they often think they are going to be screwed from the very beginning. This has been true with other vehicles I have had. However, I find that anyone who may have a problem with the service, or the people working on their vehicle should give them a little credit...if you could do it then you would, but people who work have got to get paid, and if you dont want to pay them then don't go there. There not trying to screw you, they aren't replacing one part with another bad part, and there not going to hold your freaking cell phone hostage (who does that?). I think you two are a perfect example of irrational people...and if you don't want the new part broke then don't ###ing break it yourself to get your money back.

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Leigh
,
Apr 09, 2008 6:35 am EDT

I agree 100%. I just took my 2000 Nissan Sentra in with the check engine light on. They diagnosed it and said it was a Mass Air Flow Meter and it would be $701.00 to fix. We picked it up to decide what we were going to do with it and I could barely get it home. My husband found a broken part under the hood and when we went back to talk with the "service manager" we were yelled at by another service guy and the manager never apologized and basically said tough and slammed my hood and then told us good luck! They put my life in danger by replacing the broken part with another bad part. It made my car worse than before. Charlie Nappi is a joke of a manager.

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12:00 am EST
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Nissan the biggest joke in the car dealer industry

"To take our customers to an unprecedented level of satisfaction - Therein lies the success of Waterloo Nissan and its employees."

...Ian Murdoch, President

that statement is the biggest joke in the car dealer industry

and here's one example as to why;

I purchased my truck in Nov/07 for 20K and a 2001 Pontiac Sunfire trade in.

less than 2 weeks later, I had to bring it back to Waterloo Nissan for items overlooked during the Safety Inspection;

1. parking brake not operating

2. severe alignment issue

On Jan 8/08, I had it back in for what turned out to be a wheel balance, scheduled maintenance and another problem which as it turns out was something I had requested three times prior to purchase to be fixed - "An engine coolant leak"

after having the items missed in the Safety addressed, the Sales Mgr apologized profusely... and I accepted it.

Upon having it back on Jan 8, Nissan refused to honor the cost of repairing the still present Engine Coolant Leak and asked I speak to the Gen Mgr when she returned on Jan 14 - Today.

Once again I was refused to have the Leak fixed. I brought it to her attention that it was an item I listed when writing up the Purchase agreement and had brought to the Salesman's attention at the road test, day of purchase and the day before pick up - each time of which I was assured it is/would be addressed.

Her response was that it was never written into the contract and therefore would not be covered by them.

Apparently, this Salesman didn't write my list of items I requested to be repaired/addressed, into the contract and as luck would have it, he no longer works there.

My explanation from the Gen Mgr(knowing I was quite perturbed) goes like this:

***the Wheel Balance is a separate issue from the the steering issues not found during the Safety Inspection - Are they both not a Steering problem?

***No comment regarding why it was passed tru the Safety Inspection with existing problems

***it was my lack of diligence for not following up on the Coolant Leak after requesting it be fixed

The only lack of diligence I could identify, was the inability to deliver a road worthy vehicle to the Purchaser. I intend to track down the Sales Agent and try to have him admit to my concerns/requests prior to driving off the lot. lets see what he is made of?

Is there no Integrity at Waterloo Nissan?

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Cargurl2
Cambridge, CA
Jul 04, 2013 7:35 pm EDT

Not too sure if it is comforting or not knowing that me and my husband were not the only ones who were treated like dirt at Waterloo Nissan. It left such a bad taste in my mouth that I almost switched brands, but having owned a Sentra and then Altima previously, with never any major issues, I wanted to stick with Nissan and am so glad 6 months later after my maxima purchase from GREG VANN NISSAN. What an amazing experience we had from the moment we walked in the door, right down to the techs doing our oil changes. It is amazing what a 15 min drive will get you!

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Waterloo-nissan-sucks
Waterloo, CA
Dec 07, 2012 10:56 pm EST

The manager - Tom Pollard - is a hustler, maybe a former drug dealer, as he is the so called "new management". Brought in from some serious street experience. He arm-twists customers, and psuhes thrm around. No professionalism. For $500 he is willing to spoil the name of the Nissan brand. Hope the people above him do something about this, as the waterloo nissan dealership is just full of crooks! Wonder how Nissan hires their dealers!

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ekipeki
Waterloo, CA
Dec 07, 2012 4:11 pm EST

On December 5th we went looking for a car at the Nissan dealer in Waterloo. All went fine we drove a few cars and were thinking of buying there. In the evening my husband went back to look at a demo that just came in. He liked it so they said, we can hold it for you, just give a deposit of 500 dollars and come back later for the paperwork (they were almost closing). In the night we started doubting if we were not making a too hasty decision, we still liked the car but were not 100% sure. After calling Nissan, we were! They said, you bought the car, there is no way back. ( we did not sign anything) We will also not refund any money you paid. So though we were still seriously considering this car, their rude behavior made us quite sure we don't want to have anything to do with these guys (it is mainly the manager though who is acting weird) And after reading all these complaints it is clear that this dealer does not know how to make or keep their customers happy. They are just so unreasonable, why would you spoil your (good?) name and upset a customer over 500 dollars?! We were just not sure yet, it can happen and it should be ok, it is not a small purchase. And if they are sure of their product they should not worry about it and expect to see you later. It was almost as if they were upset that we escaped from their trap. Am happy we did not buy, even if we lose the 500. Can't imagine going there for maintenance later.

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Code-Red
Kitchener, CA
Feb 02, 2012 2:06 am EST

Bought a 2002 Nissan Sentra Spec-V from them in the summer of 2005. I had asked if the recall work had been done to it (as these cars were notorious for intake manifold and exhaust manifold issues), and I was flat out told by the salesman "Sammy" that there weren't recalls. When my car started burning a liter every other week, I brought it in and was given the run around of my life, unfortunately because I was young. So much for the $1650 extended warranty...

Will not be buying another Nissan, period.

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PhD mother
, CA
Jan 05, 2012 9:16 pm EST

Please remove the above complaint. Nissan fixed the issue and gave me a full refund. they were very nice about it in the end.

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PhD mother
, CA
Jan 05, 2012 8:30 pm EST

Waterloo Nissan on northfield are also crooks. I took my 2009 rogue there because i couldn't open the door. they drove the car into their garage and confirmed they couldn't open the door. geniuses. they then told me that they would have to pry open the door and it would probably break, and cost 690 to replace the door. they also said it was probably a broken actuator which would be another 350. They charged me 50 dollars to tell me they couldn't open the door. I said 1000 dollars to fix my door? Don't touch it! I took my car to a garage I trust.
Busy Corner Garage on Devitt street fixed my car for 100 dollars. They are very nice and honest.
Waterloo Nissan was VERY RUDE to me when I called to request my money back because they couldn't fix the problem. Both the service manager and the manager treated me like a second class citizen. I don't know how Nissan Head office lets these people run a dealership.

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tothemax
Waterloo, CA
Apr 25, 2011 7:30 pm EDT

I had a similiar experience at Waterloo Nissan. I will never do business with them again.

Driving on the 401 one morning, my 2004 Maxima was hit by a large sheet of ice that flew off of a large truck. The ice smashed my windsheild. So, I had to replace the windsheild. I was new to the area and so I took my car to the dealership (wrongfully assuming that they could be trusted). I took my car into their service department and they kept it for the day. The windsheild was replaced while the car was in their care.

I should mention that their prices were not competitive, but i was new to the area and needed the work to be done.

48 hours later my windsheild cracked and actually started leaking. I immediately called and took my car back to Waterloo Nissan. They insistend that glass comes with no warrenty and so it is not their concern. I argued that something suspicious about a 2 day lifetime on a windsheild and so i strongly suspect either an issue with the windsheild or the installation.

The Service department eventually told me that Waterloo Nissan subcontracts to a third party company so any issues are to be raised with the third party and not with Waterloo Nissan. I argued that I did not do business with the 3rd party and since Waterloo Nissan accepted payment for the work (ie I paid Waterloo Nissan - and not the third party), then Waterloo Nissan are responsible for the quality (or lack there of). They dismissed this. Waterloo Nissan was only looking out for themselves and not me as their customer.

So I took my car to an autoglass shop (go glass at king and weber - btw, I recommend them, they were excellent).
Go Glass changed my windshield and wrote a letter stating that the one they were replacing was improperly installed. The clips were broken or missing, and the lining was actually installed backwards. So the windsheild wasnt sitting flush and likely would have started leaking even it if didnt break.

I took this information to Waterloo Nissan Service Dept and they dismissed it again. So, I spoke to Heather (the manager there). She assured me that she would follow up and that I could leave it with her to sort out for me.

I called several times over the next few months and she did not accept my calls or call me back.

Outraged, I have since sold my Nissan Maxima. I have since owned 2 Acura TL's (2008 and now 2011).
I couldnt be happier with Acura. Amazing build quality, great sales and very helpful service.

Waterloo Nissan are crooks. I will never own another Nissan.

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Altima
, CA
Mar 17, 2011 6:18 pm EDT

I’m writing my experience to inform public on Waterloo Nissan service. Recently I visited to buy a SUV thinking to trade or not to trade with my car I have now.. (Nissan Altima 2006 car). The experience I faced was quite uncomfortable (I visited ignoring all the complaints thinking that I may not face it). The sales guy who approached to serve me was not aware or known any kind of customer service what so ever. (I think his name was Rudolph) He was very sarcastic, and condemning the car I had for trading (may be thinking to purchase for a cheaper price even without seen the vehicle) and provided a high price for the vehicles (used suv’s) way more than other dealers prices. To make story short I added my name to the list of unhappy customers of Nissan Waterloo. Further more there are other good dealers available in the area who provides a good professional service. Therefore I thought to myself not to revisit this place again for what so ever. (2011 March)

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Vincent L
, US
Dec 17, 2009 10:37 am EST

My letter to Ian Murdoch:

I am writing today to file a formal complaint against Waterloo Nissan for its customer service. I have already spoken to Nissan Canada and talked to them about the situation and advised them of how serious this situation has become.

I thought you would like to know as I am sure you're interested in keeping the Nissan President's Award.

I brought my vehicle in for a balance last week - and have since drove to New York and back. During the drive, I noticed a vibration at 120km/hr. Means that the balancing must have been off. That, in my mind, is a mistake - and let's face it, we all make mistakes.

I came back to Waterloo Nissan to have them rebalanced - the appointment was booked for today at 2pm. Once I walked into the dealer, Heather gave me some very negative attitude. She first promised me to rebalance ONE rim only - I then mentioned that it is unacceptable - I expect the problem fixed. She then mentioned that I have a very high standard. I would disagree. As a customer, I expect things to be done right, and when they are not, I don't think you will disagree with me if I want to come back and get it fixed.

Once I mentioned that, Heather became very very mad that I was disagreeing with her - so she said she might has well give me a full refund. Then I kindly asked that if she can at least balance that one rim then (I suspected the front right due to the amount of weights that were needed). She then said no, and then gave me my keys back. I then told her that I will take her refund then. She further denied this and said she would talk to the tech and then /ASKED ME TO LEAVE AND NEVER COME BACK./

I hope you find this as appalling as I do. Heather brought up that she thinks my standards are two high and reminded me of two incidents.

1) I went in for a 4 wheel alignment. The vehicle was promised at 2pm - I picked it up at 5pm because it was not ready. Furthermore, when I did, the steering wheel was very off centre - so Mark, the service advisor, agreed to offer me a refund. I left Waterloo Nissan at 630pm.

2) I went in for a parking brake issue (was not releasing - the tech decided to do a major brake service...and did not fix the problem). When another tech looked at it, he was appalled at the original tech didn't fix the obvious issue! Heather, after much arguing amongst the staff, offered me a labor discount.

As a customer, I don't think that issue 1 or 2 is my fault.

Heather's attitude leaves a lot to be desired. I know of many customers who refuse to go back because of the treatment she gets. I've seen her yell at mechanics, speak nasty words once customers leave a door. It is simply rude and she doesn't deserve to be a manager.

For the record, I noticed that the weights used on 3 of the rims were different from 1 of them. That leads me to conclude that one of the rims must have balanced properly the first time and didn't need "rebalancing". That's fine by me, but I later went to another shop and indeed one of the weights on the rim that you folks didn't balance fell off (balanced by Good Year - which I dislike so paid Waterloo Nissan to rebalance).

As you can see, this situation could have been easily resolved. Instead, I got into an argument and had to deal with an individual who is disliked by customers who I know by treating them inappropriately. All I needed at the end of the day was to have a rebalance after the original one did not fix the problem.

I strongly disagree with the treatment and have recommended Nissan to reevaluate the dealership. I hope that you will have a chat with Heather.

What I don't understand is how she is allowed to keep her position - I've overheard mechanics, sales people, service people all working with her who keep complaining about her behavior. This needs to stop.

As a customer, I expect a full refund and an apology on her behalf. Obviously, that decision remains with you - but I hope you understand my complaint today. Thank you.

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nothappywithwaterloonissan
Waterloo, CA
Sep 14, 2009 3:49 pm EDT

I have had a similar issue today(Monday). I was at the dealership with my one year old vehicle because on Saturday the check engine light turned on. I stopped by yesterday (Sunday) and dropped the vehicle off.

At first they were saying all repairs are not under warranty because the rad cap was off and blamed it on an external oil change company. All be it, there has been no leaking, no mess under the hood and no smells and the fact that my husband checked it before he took it in, There is no way it could be a missing rad cap.

After they were challenged on that then they say they "found" the rad cap and it's actually 2 hoses that had burst (hoses don't usually burst if there is not rad cap to build pressure). Now they are blaming it on animals.

We were already scheduled to drop it off at service this week because we were having problems with the a/c and heating unit, but we have had ventilation issues with the vehicle since we purchased it a year ago.

They are also saying that the warranty on the engine will be voided now.

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12:00 am EST

Nissan dishonest service department!

These guys charged me for work that they did NOT do. Another garage confirmed this. They are horrible. This place should be put out of business.

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Update by arthur bird
Jan 14, 2008 5:59 pm EST

That was supposed to read Orlando FLORIDA not Deleware.

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bad car dealers
orlando, US
Jul 24, 2013 1:14 am EDT
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reed Nissan sexually harassed my girlfriend then when we bought a car they overcharged her 8000 dollars. after we returned the car they came to her house and dropped the car off. we then again retured the car and they hid the car in her parking lot of her apartment complex. my girlfriend is filing bankruptcy due to the situation. these people should be prosecuted for what they have done

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Arbasica
Winter Garden, US
Jul 27, 2010 5:38 pm EDT

We just dealt with Reed Nissan, prior to bringin our '05 in because the drivers side window had become un-glued from the plastic piece that holds it to the track. We had a mechanic friend remove the door panel prior to going in to visually see what was wrong prior (took it to the dealer because we have an extended warranty) The dealer called us later after we called them to tell us it was $384 and the warranty wouldn't cover it ! I freaked to say the least and asked why it couldn't be re-glued, to which I got well the plastic piece the window sits in is cracked so it cannot be glued and warranty doesn't cover glass so it ALL needs to be replaced, I about reached through the phone I could actually feel them trying to stick in my a** as we were talking on the phone ! I "politely" explained the piece of plastic was NOT broken prior to us brining the vehicle in as we had it visually inspected prior, the service person said they would go out and see what was going on. She called us back to say they could glue the piece back on for $154 but didn't recommend that procedure (that is how it comes from the factory by the way ?) I told her put the car back together and we would be there to pick it when ready ! They called at 6:30 pm said it was ready we had to pick up before 7pm ! That on top of the lies between the people we spoke with which we called them on makes me say theres no way on this planet we will ever return to Reed Nissan, nor we will every recommend anyone go there...EVER...by the way, we are planning on buying a new Cube, guess where we WON'T be purchasing it from...lying cheating [censor]...BEWARE of Reed Nissan !

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jrubero
Philadelphia, US
Apr 29, 2009 9:12 am EDT
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I took my Maxima in since it wasn't running right and after a diaonastic at Chapman Nissan in Philadelphia Pa I was told that the Idle Control Valve and Air Flow Valve had to be replaced @ 440.00 for parts plus labor. Well, I had to get it done but what upset me the most is a total charge of 713.00 for a 3 hour job. After I got home and look at the bill I emailed Chapman several times so that they could explain to me how come the labor could be so much. I asked for a break down of the labor to know how they came up with 713.00. I know they usually charge @ 75.00 an hour but 713.00 for 3 hours. Come on it's not open heart surgury. I'm still waiting for an answer. I also emailed the Coperate office with no answer. I done with Nissan and I've owned two Nissan since 1995. Honda or Toyota will be getting my next purchase.

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12:00 am EST

Nissan leasing and product quality

I leased a 2004 Nissan Altima,
Quality
when I got to the 60k the dealer said I had to change the rotor and pads cost about $700 only for front break. Later my battery died about 62k milege and the tires needed to be change.
comparing to other cars that I had with same driving it is very low quality, I change the pads on Toyota about 80k, same as the battery and tires lasted.

Service
Service department are very pushy on selling you their products. tried different dealership of nissan and all are the same.

Nissan Canada rules on leasing

I wanted to return the car 4 months earlier and pay till end of my lease end. Nissan wants to charge me $500 penalty on returning my car early.(It is very understandable Volvo, Mercedes,Toyota,Honda,Bmw does not have penalty fee if you pay till end of your lease term as i dealt with them before)

Business Manager where I leased the car admited this is redecules rules of nissan and it is a big rip off.

Nissan sales person are not very educated on leasing and financing packages neither their manager. I have been told i can return the car anytime I want without a penalty and asked them to cross over the extra fee's . they said it is negotiable when I am ready to return the car now I got traped.

Normaly a company who loosing money they are geting agressive on their non-sense rules and wants additional fees.

Even you can Not have the car lease take over by third party if 6 months or less left on your lease agreement.(it could be the same with other manufacturer too)

Now I am not happy with Nissan and do not recomend their product to anyone.

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Amjad Aziz
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Feb 05, 2008 12:52 pm EST

Subject: Complain against bad behaviour of Nissan dealership at “WEST END NISSAN EDMONTON”
Dear Sir, I feel disgusting and wondering that what the behavior of such a big company is.

My name is Amjad Aziz. I have Nissan Sentara 2001. My car was broken last summer in June. Iam living in a town name WHITERCOURT. I towed away my car to city and the nearest dealership for Nissan is “WEST END NISSAN” Edmonton. I was sitting there for the whole day but they didn’t find the fault .They advised me to come again in the morning. I went next morning , SUPERVISOR NAME “SUSAN SHAH” was there she told me that your car didn’t fix yet so I borrow a rental car for you on behalf of Nissan when your car will fix then you will put this car back to rental guys. My car was fixed in 14 days and I visited there 3-4 times there and keep remembering the supervisor that I got rental car on Nissan behalf. Now rental guys phone me that Nissan didn’t pay the bill and you will pay the bill. I went there couple of days ago, then I met the sales manager,

SALES MANAGER NAME: NORMAN
He is very rude and ill-mannered person. SUPERVISOR “SUSAN SHAH” left the job so he refused to pay the bill. He told me that we don’t have rules and regulation to pay your bill.
Customers don’t know the rules and regulations but yours employees knows the rules, if somebody says like this then they keep their words. Rental guys “BUDGET RENTALS” they charge me 445$ on my credit card.

My Name: Amjad Aziz
Phone: [protected]
License: EKV773
Nissan Sentra 2001

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jack blumer
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Jan 08, 2008 12:53 pm EST

On the plus side>>superb handling and accident avoidance
capability.

On the negative side >>absolutely ridiculous that you still
make cars with side mirrors that do not fold, this is a technology that has been around for more than ten years

In fact I have this feature on my 1998 Maxima

Not having this feature on my 2005 Altima has resulted
in many broken mirrors , particularly on passenger side,no doubt broken by pedestrians.

Can this feature be installed on my present ALTIMA (2005)

It would also be nice if you could improve the riding quality
(slightly softer ride and less ROLL

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12:00 am EST

Nissan Service charged for work not done

I Purchased an under warranty Nissan Xterra, when a week after purchasing it the airbag light came on, it took me about 3 weeks before i had time to go into the dealership to have it looked at. in the meantime I had a new stereo installed. The service manager told me that because their was a new Stereo installed It voided my warranty and I would need to pay $90 diagnostic fee, however if it wasnt something to do with the radio install they would not charge me. Fair enough I said.

They came back and said that it was the installers fault and that they checked and the airbag was disconnected and they had to remove the stereo and reconnect 2 wires.. Well it just so happens that I had a camera on in the car and recording at the time they supposedly weer reparing these wires. and all it shows it the tech getting into the car, plugging his diagnostic computer in. hitting reset on it then leaving for about 20 mins then coming back and driving the car back to me. NO "fixing" of wires, no Removing the dash ext ect.

When I challenged them on this they assured me they did the work.. until I told them about the video. then they said oh it was a "mis- communication" between the tech and the service writer. BUT still charged me the $90 fee saying that it MUST have been something to do with the stereo install. even though i had just caught them lying about what they did. They refused to release me car till it was paid. I have the video and the resulting audio from the conversations with the service manager and would definably NOT recommend them to anyone. This company tries to charge you for work NOT performed. the video is available here to see: http://www.poweredhouse.com/carrepair1.wmv

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zina riley
Orlando, US
Sep 01, 2009 5:32 pm EDT

My husband and I bough a new 2006 maxima so far my engine light stay on my catalyst by fire wall went out my sun roof stop working all my head lights and back lights went out catalyst on the bottom went out I need a new transmission so I ask how can this happen to a three year old car they told me that I drive my car too much. do not spend your money on nissan cars

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T. Hogan
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Nov 20, 2008 1:04 pm EST

Customer had stereo installed by a stereo store, and they disconnected the sensor wires, which trips the warning indicators. equipment to reset codes costs dealers approximately $5, 000.00, technician pay averages $20.00 per hour. it seems there is some opinions that everything should be done "free of charge" regardless of the circumstances. I wish I could get a free meal from a restaurant because I damaged my tire on the curb in their parking lot. I suppose they should not put curbs in parking lots.
Or maybe they should have somebody waiting in the parking lot to park patrons cars and not run over the curbs.?

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12:00 am EST

Nissan nissan altima transmission and nissan of usa cust service

I am EXTREMELY disappointed in the quality of Nissan. I bought a certified used 2005 Altima with around 30,000 miles on it. At around 60,000 miles it needed a new transmission. It now needs another transmission only 40,000 miles later. That's 100,000 miles and 2 transmissions. This is NOT the quality car I thought I read about. The dealer also was nice enough to inform me that because the transmission was only warranteed for 12 months/12,000 miles, that I will be charged for the new transmission. What is that all about? I know cars can have issues, but not as frequent as this. I was told the CV Seal leaked, and that all the transmission fluid leaked out. The mechanic said this is rare. So if it's so rare, why won't Nissan stand by their product, and try to make a customer happy? I'll tell you why; because they don't care enough about one customer in the mix of millions. I have called Nissan of USA and logged a complaint about this. Hopefully someone will approve Nissan paying for my new transmission. If they do really care about ALL their customers, and their reputation, I will see results. Needless to say this incident has left a bad taste in my mouth in regards to Nissan and the so called “quality” of a certified pre-owned car.

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Nissan ripping off customers!

I had a 2002 Nissan Sentra. The engine light went on when I went over 50k miles, which made it impossible to get a state inspection. So I brought it to Michael Jordan Nissan and paid over $350 for a rear O2 sensor. Later I found the part online for $118. The engine light remained on and I was told that I had to drive for 75-150 miles to 'recycle' the ECM.

When I returned, having driven nearly 500 miles with the engine light on the service staff expressed shock as they had recorded the light as off when the 'repair' was completed. I left it at the dealership all day again. Was told that the ECM (emissions monitor) was bad and needed replacement. The part would be ordered and I would have to return to leave it at the dealership for a third day.

Apparently the ECM was broken such that it always reported a bad rear O2 sensor. Coincidentally, of course, the rear O2 sensor was actually bad. Right. Of course, I have no way of knowing if the ECM unit was actually defective either.

Here's the really fun part - while waiting for the first attempt to diagnose an engine light a salesman approached me. I was thinking about a new car so I scheduled a test drive for a used 350Z. After enduring ham-fisted sales techniques with good cheer (e.g 'wow, you drive real good') it was time to find out the price. There was no sticker price and apparently you can't just ask.

We went into an office and the salesman made a 'phone call'. Then he through a fit over how low the price was for a couple of minutes before disclosing the price. The act was so over the top that it was hard to keep a straight face. Also, the price was several thousand over blue book. Everyone else in the region was selling the same car for several thousand under blue book. When I balked he left to bring in the 'sales manager'.

I had to wait over 15 minutes in the deserted dealership office. Then I had to refuse for 45 minutes as the sales manager forcefully demanded that I purchase the car then and there, while the original salesman stood blocking the door. They had the keys to my car, so I was stuck. I had to repeatedly ask for my keys in order to leave. For example, me: 'can I have my keys', salesman: 'sure I go get them' [doesn't move], sales manager: continues forceful demands that I sign documents.

I should have been more angry at the time, but it was comical. However, I am very upset about spending over $350 and two full days, on a $118 part which wasn't actually defective, before just giving up and selling the car, expired inspection and all, to Carmax.

I've learned that the foam casing of the ECM unit is acidic and damages the ECM board after 4 years or so, causing this problem. Nissan issued a recall on the foam, but this didn't prevent Michael Jordan Nissan from ripping me off (the ECM board was still under warranty).

I got tired of driving a car which couldn't pass a state inspection, so I now drive a BMW. Only a fool would do business with Michael Jordan Nissan more than once.

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Sekova7
,
Nov 16, 2008 2:22 am EST

Micheal Jordan Nissan chargers I and my wife 228.00 dollars to reprogram our keys (THAT WERE GIVEN TO US OTHER DEALERSHIP). We bought the Nissan from a dealer in Apex NC.
The spare key (after hanging on the wall for 4 years) was needed because the original keys were locked in the car.
The spare key( given by the dealership) scrambler the computer of the anti theft system.

We were charger 100.00 dollars for the tow!
98.00 dollars for the diagnostic!
AND when all and said and the KEY THE NISSAN DEALERSHIP GAVE US WAS THE PROBLEM!
We were charged 49.00 to have our keys reprogrammed!
With all that, our passenger side mirror cover was tooken off to revival the cars vin code and the cover wasnt PUT BACK!
But Micheal Jordan Nissan was more the happy to offer the order a new on and have it painted for 150.00 dollars( HOW NICE!)

In short the Manager was very rude and even called the police on us after (we said we weren't going to pay for a new mirror cover) it was reviled that the keys were from the dealership in Apex NC.
Even tho the complaint was our mirror cover was missing!

The Ahole dealership Manager was Rick Simonette.
And his email is RSimonette@MICHEALJORDANISSAN.COM

That piece of crap was very rude and nobody should ever by a Nissan from Micheal Jordan Nissan while he is manager!

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Chukster
, US
Oct 12, 2009 2:15 pm EDT

I left a deposit for a new Nissan Altima on July 29th. 2007 i was told that the car I was looking for had to be flat bedded in from a dealer in Ga.and that $275.00 was added to the selling price to reflect this.Then on Tuesday July 31st. late afternoon or early evening I received a call from the salesman there stating that the car in Ga. was no longer available, but he could get a similar one if I wanted with a few less options that he could install at his dealership from a Baltimore/Washington area dealer. I told him I'll get back to him, which I did on the same day about 2 hours later. I told them to please cancel the order at this time and refund my deposit.Please note that agreement states that order is subject to availability, delivery, and for any reason customer can cancel order any time until delivery was made to consumer, and deposit will be refunded. On Weds. Aug.1st. I received a voice mail from this dealer saying no problem which I have saved.

Then on Friday Aug 3rd my wife returned a call to the dealer and was told take your time but I already have the car here that is was driven down from the Baltimore/Washington dealer. The salesman then told my wife that they would not be refunding the deposit.Please note I never ever authorized anyone to drive any car anywhere.

$275.00 was added into selling price so the original car would have no mileage, I canceled order before they ever had the car, and I would never buy a new car that was already driven! All I want is for this dealer to act in a faithful way and refund my deposit like we agreed upon!

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nancyt
Chapel Hill, US
Oct 07, 2009 9:17 pm EDT

When I read complaints like these, I always wonder why the complaining person doesn't take any responsibility for the problem. It's usually both owners' communication and dealers' negligence that causes bad service. I bought my 2008 Versa from MJ Nissan and have had it serviced there ever since with no problem. The purchase experience was great because I had numbers from internet research and knew what I wanted and why. Also, I walk to McD's or Target or Sam's during my service appointment, and they call me on my cell phone when it's done.

If a salesman starts into go into the "routine" anywhere, I simply stop him immediately and say, "If you don't stop acting and start being genuine in this negotiation, I'll leave right now." And I wouldn't let someone standing in a doorway stop me from going to the service department and demanding my keys.

Passive-aggressive behavior never works in business deals.

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SAMMY
,
Apr 01, 2008 2:09 pm EDT

GIVE ME A BREAK THESE GUYS HAVE BENT OVER BACKWARDS TO HELP ME AND MY FAMILY. ITS SO SAD THAT PEOPLE LIKE YOU TRASH DEALERS LIKE THIS ONE! IF YOU WANT TO REALLY HAVE A GREAT PURCHASE GO THERE DO NOT LISTEN TO THE PEOPLE THAT GOT PISSED FOR WHAT SOUNDS LIKE NOTHING!

THANK YOU,
1 HAPPY FAMILY

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Robin Kearney
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Feb 28, 2008 12:21 pm EST

I brought a 2005 nissan altima from Michael Jordan Nissan, this company is the worst- my 2005 nissan stalled, they cannot fix it, now-I have a car thats worse nothing, and car payments, I hate this car, and Michael Jordan nissan, this car is a deathtrap and they cannot find out whats wrong with it, some five star service department. RECALLS for many years to come.

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Robin Kearney
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Jan 07, 2008 7:14 pm EST

I brought a 2005 Nissan altima, car stop in the middle of the highway, want started until it get ready. Took it to MJ Nissan, service person told me it was a recall, do not worry we will fix it, right - different day same problem, I hate his car every morning I wake up and go outside, I hope its gone.

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Nissan llack of service and lack of goodwill on the part of nissan north america

Nissan North America
P.O. Box 685003
Franklin, TN [protected]
www.nissan.com

We own a 2002 Nissan Altima which we took into the dealer to have the spark plugs replaced. Car had close to 120000 miles with the original plugs. The service manual states to replace plugs at 105000 miles. While removing the plugs one broke off because it had been put in too tight, the head had to be removed and taken to a machine shop to drill and tap out the broken off plug. This cost me $1501. When reporting this to Nissan Consumer Affairs, I was told had this occurred while still under warranty (60000 miles) Nissan would have assumed the responsibility for this cost. But why would I replace spark plugs at 60000 miles when car was operation perfectly and your service manual states to replace plugs at 105000 miles?

I am completely amazed at this lack of service and lack of goodwill on the part of Nissan North America.

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ChuckHargrove
Brentwood, US
Jun 29, 2015 5:56 pm EDT
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Letter to Nashville Nissan

June 30, 2015

General Manager
Nashville Nissan
25 Vantage Way
Nashville TN 37228

Dear Sir or Madam;

Good morning. I am writing you to express my frustrations with your Service Department over the last year. In this letter I will explain with detail the occurrences which led me to a decision to part ways with your company.
On June 17, 2014 I brought my Nissan XTerra to your dealership for the first time. I bought my SUV from a private party, and needed key copies. Imagine my pleasant surprise when I arrived and there was not a charge for this service. At that time you were held in high regard.
On August 28, 2014 my water pump and radiator succumbed to heat. While under the hood I agreed timing belt should be changed, as this was an original part with 140, 000 miles. I knew this would be an expensive repair. It was not my wish to carry $3100.00 in cash. Also, debit cards usually have a limit much lower than $3100. So I went to my bank and got a cashier's check for exact amount.
I was insulted when your service adviser and cashier took mu driver's license information. This was a check for certified funds. I asked cashier and service adviser if they were aware of this concept. They said yes, but continued punching my information into your transaction approval pad. I offered my bank's phone number and teller name to expedite this process. Eventually your computer was so gracious to approve certified funds.
After a few more visits for occasional squeaks, brakes, lube, oil changes I encountered a broken starter on October 21, 2014. Service adviser told me problem was an after market starter. I approved a Nissan manufactured part. I was also advised a small oil leak would eventually require a new gasket, but oil leak was fine for now.
Little did I know this leak was ruining my starter. Had the service adviser told me this, I would have authorized oil gasket change at same time. Oil gasket was changed April 13, 2015.
April 13 I also experience a "check engine" light due to a faulty sensor. Sensor was changed. I paid my bill, drove seven miles before "check engine" light reappeared. I was furious and brought my XTerra back to your service department on April 15. A vacuum hose had worked its way loose. Even worse, at first repair apparently no one took SUV for a test drive. This was an unnecessary re-repair that made my trip to work very inconvenient.
Finally, in late June the SUV starter failed again. My repair was over mileage warranty. I was told the oil leak had drenched starter. Here I stood, having bought two batteries and one starter more than what was needed.
June 25 was the last straw. I am glad you applied a discount to my repair, and let me have two days' car rental free. However this is too little, too late. After spending more than $7700.00 in your shop, I would expect a free rental, or at the least full disclosure and repair of my problems.
I am willing to admit buying a private party used car comes with risk. But you were unable to fix, the first time, some of my car's problems.
You lost a customer. I will certainly and politely dissuade my friends from visiting Nashville Nissan. I do not have time or patience for such inept communication and repair. I shall take my business elsewhere.

Yours truly,

Chuck Hargrove

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ChuckHargrove
Brentwood, US
Jun 29, 2015 5:54 pm EDT
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Letter to Nissan Nashville.

June 30, 2015

General Manager
Nashville Nissan
25 Vantage Way
Nashville TN 37228
RE: 5N1ED28T23C62531

Dear Sir or Madam;

Good morning. I am writing you to express my frustrations with your Service Department over the last year. In this letter I will explain with detail the occurrences which led me to a decision to part ways with your company.
On June 17, 2014 I brought my Nissan XTerra to your dealership for the first time. I bought my SUV from a private party, and needed key copies. Imagine my pleasant surprise when I arrived and there was not a charge for this service. At that time you were held in high regard.
On August 28, 2014 my water pump and radiator succumbed to heat. While under the hood I agreed timing belt should be changed, as this was an original part with 140, 000 miles. I knew this would be an expensive repair. It was not my wish to carry $3100.00 in cash. Also, debit cards usually have a limit much lower than $3100. So I went to my bank and got a cashier's check for exact amount.
I was insulted when your service advisor and cashier took mu driver's license information. This was a check for certified funds. I asked cashier and service advisor if they were aware of this concept. They said yes, but continued punching my information into your transaction approval pad. I offered my bank's phone number and teller name to expedite this process. Eventually your computer was so gracious to approve certified funds.
After a few more visits for occasional squeaks, brakes, lube, oil changes I encountered a broken starter on October 21, 2014. Servcie advisor told me problem was an after market starter. I approved a Nissan manufactured part. I was also advised a small oil leak would eventually require a new gasket, but oil leak was fine for now.
Little did I know this leak was ruining my starter. Had the service advisor told me this, I would have authorized oil gasket change at same time. Oil gasket was changed April 13, 2015.
April 13 I also experience a "check engine" light due to a faulty sensor. Sensor was changed. I paid my bill, drove seven miles before "check engine" light reappeared. I was furious and brought my XTerra back to your service department on April 15. A vacuum hose had worked its way loose. Even worse, at first repair apparntly no one took SUV for a test drive. This was an unnecessary re-repair that made my trip to work very inconvenient.
Finally, in late June the SUV starter failed again. My repair was over mileage warranty. I was told the oil leak had drenched starter. Here I stood, having bought two batteries and one starter more than what was needed.
June 25 was the last straw. I am glad you applied a discount to my repair, and let me have two days' car rental free. However this is too little, too late. After spending more than $7700.00 in your shop, I would expect a free rental, or at the least full disclsoure and repair of my problems.
I am willing to admit buying a private party used car comes with risk. But you were unable to fix, the first time, some of my car's problems.
You lost a customer. I will certainly and politely dissuade my friends from visiting Nashville Nissan. I do not have time or patience for such inept communication and repair. I shall take my business elsewhere.

Yours truly,

Chuck Hargrove

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mrrsutton
West Palm Beach, US
May 13, 2014 10:42 am EDT
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1. We purchased a luxury vehicle through NMAC for the past 2years and they are terrible. I have been paying the same price for 2 years with no drop in payment, when I asked about it they fixed it. The next month I was late with a payment and it went back to the previous price with no explanation. I spoke with a so called supervisor, to which I was told it went back to that price because I miss a payment. That makes no sense. They have held my payment, and also lost my payments and also applied my payment to someone else’s account
2. We recently moved and needed them to send the title to the new state so we could register our car. Problem this was after calling her every few days to see where it was. This left us with an unregister vehicle for 10 days. I called back and then I was told that they will not send the copy of the title until the payment is made. They should have said this from the start when I contacted them. 10 days ago. Was told that all the fax machine in the company were down after I wanted to speak to a manager about the rep lying about the fax. But I had my friend at the dealer send a fax and they received it. In summary--THEY HAVE LOST EVERYTHING I HAVE SENT THEM, and it is apparently not their problem
After changing my address with them 4 times over the phone it was never updated, until 1 month later

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Jme23
Smyrna, US
Aug 20, 2012 5:34 pm EDT

I work at nissan, also. I work around the Metal line. It is not so bad, but there are a lot of things I see wrong with the people. I know one lady just started there at in january and she has been cheating on her husband, who she said has a tumor on hos brain and cant work right now, with another person and a supervisor who told her he would help her get on with nissan and move up when she goes to 2nd shift. The supervisor has already been in trouble for messing with people on the line and talks about at least two other women he is with. I really wouldnt care if I didnt have to hear about it and Chris would help train us instead of talking to Jackie and Shannon all the time. They tell us we need to volunteer for more overtime, but always asks them first. I said something to my manager and I havent seen anything done yet. Between not getting the proper training and being distracted having to hear them tell me their all of their business, I want to quit sometimes.

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ljackson2131
Canton, US
Apr 19, 2012 2:32 am EDT

Although Nissan produces good automobiles, I am currently working there and I hate it. It was related to us in training that Nissan has workers friendly policy, and a code ethics policy that each employee must follow. I have found that not to be true at all. We were told about the training we were suppose to recieve; did not go that way. Didn't happen. The manager in the zone Truck trim, zone 2 have had relations with employees over there and up hold them in all there wrong because work in that zone as a technician, yet, he was promoted in that zone. The defects he does not report. He fix them and move on. They are stopping the line because the off line people don't want to assist the new people with their work. Not all does that in that particular zone. They boost about how Nissan will get rid of temp workers before firing them. You report things and nothing is done to change things. Truck trim, Zone 2 could be a great place to work, if some of the trouble makers over there were eliminated. As they say " they aren't going anywhere", and I believe it. Nissan is a great place to work over all. The mindset of the people there is just outrageous. The manager told me that the SOS job allocation is not considered as a requirement for Nissan anymore. I know that is a ly because Ashley just told us all the things that will be used on the floor and need to be signed off on once we have completed our training. Since I am the whistle blower, It's best to eliminate me. This comment isn't just for me, it's for all the people that are coming in wether it be under Kelly, Minact, and so on. We deserve to be treated with respect. If we didn't need our jobs, we would not have wasted time applying. I have noticed people that have been there 9 & 10 years think they own the place. they think they can't be removed, and I believe it. I have been told that I will be sent to training to get certified, but I know that's a reason to get rid of me. I am a long ways form being slow. Everyone is sweeping things up under the rug and doing nothing to maintain that workers friendly enviroment. I filed a complaint and no one was question about anything, nor was nothing said. I guess that's the NISSAN WAY tho.

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jt4
Greenville, US
Sep 22, 2011 2:52 pm EDT

I agree wholeheartedly. I cannot even get in contact with Consumer Affairs. Been on hold with them for over 3 hours. Initial phone number asks for an MCI charge card. Guess that way, they don't hear any complaints. Been waiting for two months for a resolution on extended service plans.

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S.Carr
Athens, US
Jul 27, 2011 2:51 am EDT

I have a 2004 Maxima SE, loaded with ev.but GPS.I am on my 3rd set of tires with only 91, 000 miles on it.Transmission is slipping.interior is total crap, scratches from the cheap finish on the console and door trim.Uneven glove compartment door, console finish peeling right off, ouyside chrome strips that run along the roof, been replaced once, already peeling, and now i have to replace my motor and regulator for my driver's side window.Wow, love the qulity i got out of this 32 thousand dollar car I bought brand new.Never again, it will be a Ford.Have had 2 previous ones, and even traded my last one in on this Maxima.Boy, do I regret that..sorry quality for such a pricey car..sad...

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bragabrazil
newark, US
Apr 20, 2011 5:00 am EDT

nissan is totally loosing business with the decision that company is making with it's customer, I have a 2008 Altima SL that i bought brand new and already had problems with the computer system, Guess what 'even know i have the GOLD protection Plan' Nissan turned me down and i have to pay for repairs---------First and last nissan in the family!

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upset NC Nissan owner
shelby, US
Dec 06, 2010 8:29 pm EST

I understand. I too am having problems with my 2005 Nissan Altima. I have replaced 3 sensors, Cam, O2, and Crank. I was suprised to see that there was a recall, however my VIN number was not on the list! Nissan North American stated there was nothing that they can do. Gish. Thanks alot!

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Miss-taken
, US
Oct 15, 2010 4:43 pm EDT

I agree with all the comments! I purchased a 2010 Nissan Altima 2 months and 11 days ago. All of the sudden my brakes started failing and I nearly had an accident. I took it to the dealership I purchased it from and after having their "super tech" take it for a test drive, I was told it scared the heck out of him because when he went to use the brake, it felt like it wasn't going to stop then it suddenly grabbed and he thought he hit something! I'm sure glad he wasn't me having to drive home on the highway in heavy traffic the night it started happening everytime I tried to use the brakes! They contacted Nissan and explained what was going on and I was told it was the brake booster. That they must have gotten a bad batch of them on the assembly line when the car was being built. They said they had to order it and it should be in the next day. Nope. Then I was told it would more then likely be in the next day after that. Nope, again. Now I'm being told it should be in the beginning of next week. I'm not holding my breath on that one. I'm sick to death about this. I bought a brand new car, only to have it sit in the shop for a week and counting, because they said it was too dangerous to drive. Its going to feel real good writing a check for my 2nd car payment for a car that's not even in my driveway. :(

ComplaintsBoard
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12:00 am EDT

Nissan warranty issue!

I purchased a new 2004 Nissan Maxima with the best warranty possible. I spent over $3000 for this "peace of mind". When I first started taking the car in for service, I was made to feel very stupid for taking the car to another place for an oil change and felt I had to bring it in to the dealership I purchased it from. This dealership is quite a distance from my home, so the oil changes, have on a few occasions, have gone over the recommended time. At no time did any one tell me that not changing the oil in the recommended timeframe would void my warranty on certain issues. Now there is a very loud ticking noise in the car and they tell me that it is the timing chain tensioner and it will cost $1600.00 to fix and it will not be covered by warranty because of the oil change issue. I could understand it, if it was the engine, even though no one told me how crucial the oil change issue was, but this problem is not the engine and I feel the warranty should still stand. Other issues with this dealership is that the service manager is very condescending to women.

The car itself has had several smaller issues such as pieces coming loose and falling apart. The cruise control is also not working on long trips, but it appears this issue will be ignored until the warranty runs out. Also when the car was new, I had taken it in because of another noise that friends had said is not normal for a new car, and that issue was also poo-pooed by the dealership. (Who knows, maybe it was this problem all along and is just getting worse?) Also the chrome in the front started peeling off after a long trip. I know nothing about cars and that is why I bought a brand new one with the best warranty, because I did not want to deal with problems for the full 5 years. I feel a purchased a lemon of a car and a lemon of a warranty!

I am due for a new vehicle and the trade in value is about $10,000-$12,000 and I still owe $22,0000. Go figure! I will never purchase from this dealership and quite possibly from Nissan again! If they had stood by their warranty, rather than always looking for the loop holes to get out of it, I would not have hesitated to purchase from them again.

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Pokinow
, CA
Dec 30, 2013 7:58 am EST
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Miserable experience buying from this dealership. The finance department is so evasive and sneaky, won't answer direct questions, I asked 4 times for the #s and they ignored the question, until they had me there to sign the papers. Then held back a 1/2 point in financing until I agreed to pay their damn 200 dollar finance office fee. This was even after I had agreed to an all in price with the salesman. If this was a new vehicle purchase, I would have walked away. On the night of the pick up, I had a booked appointment and these people were so unorganized, they kept me waiting over an hour! And then had the nerve to make excuses, and blame me for trying to get it done too fast! Excuses are for losers and that's what you get when dealing with Brasso Nissan.

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Sn00ze
Calgary, CA
Jan 25, 2013 1:38 pm EST
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My girlfriend took her car to get a sensor changed, they assured it will be no charge as it is covered by warranty. When she went to pick it up they charged her 75 dollars to use a "diagnostic" computer. She said she would never go back. Last week, I went to get my master cylinder changed as i received a letter of a recall. also within warranty. I asked if there was going to be any charges, they said no. Sure enough when i went to pick it up i got charged 75 dollars for their machine, the Service clerk Mr. Ken Morter assured me he didn't even know himself there was going to be a charge. I say, it is their job to know this and if they dont know you shouldn't be charged for something not quoted. It should be cost included not cost+. In some places they might call this a "scam". When i asked the Service Manager Mr. Marty Vernon, he refered me back to my "service specialist" ie: MR Morter (way to pass the ball around guys). Left a message and he never called back. yeah... great costumer service.. not

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40tangs
Calgary, CA
Jan 12, 2012 10:26 pm EST

Brasso Nissan was absolute garbage. I took my truck in there to check out the service engine light and it came back exhaust leak. Keep in mind I put in a new exhaust little over a year ago. So they call me and tell me my exhaust manifolds are leaking. Aww crap that's a $2500 fix. So I tell them to close my work order, drive my truck home walk behind it and the tail pipe isn't even connected anymore. So I'm straight pissed call them back they're closed, left a message. Show up at 7 the next morning to the service advisor (Chi Chan) yelling at me calling me a liar and that he did tell me my tailpipe was going to fall off. Which all they told me was my sensor was hooped and the manifolds leaked. Nothing about my tailpipe. So manager (Marty) comes says I believe my worker over you. Then he says I won't fix it unless you pay. So I said how much? they quoted me for $550 to put it back on. The manager says one second then leaves to his office. He comes back says go somewhere else we don't have the part. Now I'm just livid cause they won't fix it for my trip in two days. I call back at about 2pm and ask to speak to the gm. He says he believes his worker over me, and asks what I want I say I want him to reimburse me for having to get it fixed. Which was $270 at a muffler shop. Not once did he seem to care about my first experience there. Won't be seeing them ever again.

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40tangs
Calgary, CA
Jan 12, 2012 10:25 pm EST

Braddock Nissan was absolute garbage. I took my truck in there to check out the service engine light and it came back exhaust leak. Keep in mind I put in a new exhaust little over a year ago. So they call me and tell me my exhaust manifolds are leaking. Aww crap that's a $2500 fix. So I tell them to close my work order, drive my truck home walk behind it and the tail pipe isn't even connected anymore. So I'm straight pissed call them back they're closed, left a message. Show up at 7 the next morning to the service advisor (Chi Chan) yelling at me calling me a liar and that he did tell me my tailpipe was going to fall off. Which all they told me was my sensor was hooped and the manifolds leaked. Nothing about my tailpipe. So manager (Marty) comes says I believe my worker over you. Then he says I won't fix it unless you pay. So I said how much? they quoted me for $550 to put it back on. The manager says one second then leaves to his office. He comes back says go somewhere else we don't have the part. Now I'm just livid cause they won't fix it for my trip in two days. I call back at about 2pm and ask to speak to the gm. He says he believes his worker over me, and asks what I want I say I want him to reimburse me for having to get it fixed. Which was $270 at a muffler shop. Not once did he seem to care about my first experience there. Won't be seeing them ever again.

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SarahU
, CA
Jun 15, 2011 4:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have had problem with my 2011 Nissan Sentra as well. I have experienced some of the worst customer service from the managers and customer service representatives I have EVER seen. I have been in 7 times in one year with my new car. Rust issues ALREADY. They almost always return my vehicle to me dirty my complaints. These individuals do not understand the meaning of customer service and treat consumers like we don't matter. I would never recommend buying a Nissan - not worth the headache!

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Grant Gaffney
Calgary, CA
Mar 15, 2011 12:06 pm EDT

We just purchased a New Versa, which we are very happy with.
We recommended Brasso to a friend and they also bought a Versa.
The car has broken down 3 times in 2 weeks and the dealership so far has done nothing to fix the problem.
What a mistake it was using Brasso Nissan.
Of coarse she is a lady we recommended the dealership to.

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james20111
calgary, CA
Mar 05, 2011 9:28 pm EST

Brasso nissian are idiots there bought my truck from them and everytime it went in it came back with more issues and they always wrecked the interior now i have several problems with my truck which is costing me cus they dun wanna deal with me no more and other dealershps wont touch the stufff they wrecked s onow its offical vadalisim and its going to further mesurements that place gone even more [censor] since kirby came there from sunridge and sunridge was [censor] when he was there

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Jasbeer
Calgary, CA
Oct 04, 2009 3:22 pm EDT

I think there are more serious issues at Brasso Nissan with discrimination of people with Black or East Indian ethnicity. Personal experience from buying a car there compared to any other import dealer in the city.

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Chelsea_
Calgary, CA
Jul 07, 2009 2:19 pm EDT

I bought my vehicle from Brasso Nissan a few years ago now and I have had nothing but great experiences with them!
The guys in the service department treat me amazing (and I am a women) The service manager has never been condescending to me. Whenever I go in for an oil change (which I do regularily as it is necessary every 6, 000km) My salesman is still there and he always acknoledges me and and asks how I have been keeping.
It does not sound like they were looking for loop holes, its seems that you simply neglected your due diligence in keeping your vehicle well maintained!

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John
,
Nov 01, 2008 2:01 pm EDT

I think Brasso is just better at covering up their customer complaints. After Service they send a little card ahead of the nissan survey trying to persuade you not to send a poor survey to Nissan. They are no better that any other car dealer when it comes to service

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12:00 am EDT
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Nissan - poor quality product!

Last month I purchased/leased my 3rd vehicle from Nissan Canada in the last 3 years. With the strength of the Canadian dollar and all the talk on radio and tv (BNN-Business News Network) I decided to go to an American website and build the same vehicle that i just leased to compare prices. Thats when the utter shock and awe set in when I discovered that the...

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Nissan the biggest run around from nissan north america!

We purchased a Maintenance Plus plan when we purchased our new car 2004. We traded that car in 2006. Still to this day we have not been refunded the remaining balance on our maintenance plan. Dale Martens was supposed to contact Nissan North America to obtain our refund for us. We called numerous times to speak with someone who worked parttime and never wanted to return our phone calls. Then I got frustrated and spoke to Dale Martens and he insisted that I talk to this parttime person, even though I told him I could not get him to return my calls. Then Dale Martens hung up on me! After that I started calling Nissan of North America. They told me that they had sent the money to Dale Martens in November of 2006 and that I needed to wait 6 weeks to do a search.

Every since then I have gotten the biggest run around from Nissan North America about trace and where my money is. What a JOKE!

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Nissan In-depth Review

Overview of Nissan: Nissan is a renowned automobile manufacturer that has been in the industry for several decades. With a strong global presence, Nissan has established itself as a leading brand in the automotive market.

Product Range and Quality: Nissan offers a diverse range of vehicles, catering to various customer preferences and needs. From compact cars to SUVs and electric vehicles, Nissan ensures that there is a model for every type of driver. The quality of Nissan vehicles is commendable, with a focus on durability, performance, and cutting-edge design.

Customer Service and Support: Nissan is committed to providing excellent customer service and support. Their dedicated team is always ready to assist customers with any queries or concerns. Whether it's through phone support, online chat, or in-person assistance, Nissan ensures that their customers receive prompt and satisfactory service.

Pricing and Value for Money: Nissan offers competitive pricing for their vehicles, providing customers with value for their money. With a range of features and advanced technologies, Nissan vehicles offer a great balance between price and quality.

Innovation and Technology: Nissan is at the forefront of automotive innovation and technology. They continuously strive to incorporate the latest advancements in their vehicles, such as intelligent safety features, connectivity options, and eco-friendly technologies. This commitment to innovation sets Nissan apart from its competitors.

Environmental Sustainability: Nissan is dedicated to environmental sustainability and reducing their carbon footprint. They have made significant strides in developing electric vehicles, promoting renewable energy sources, and implementing eco-friendly manufacturing processes. Nissan's commitment to sustainability is commendable.

Reputation and Brand Image: Nissan has built a strong reputation and brand image over the years. Known for their reliability, performance, and stylish designs, Nissan vehicles are highly regarded by customers and automotive enthusiasts alike.

Safety Features and Ratings: Nissan prioritizes safety and equips their vehicles with advanced safety features. Their commitment to safety is evident in their high safety ratings and recognition from reputable organizations. Customers can trust Nissan to provide a safe driving experience.

Reliability and Durability: Nissan vehicles are known for their reliability and durability. With rigorous testing and quality control measures, Nissan ensures that their vehicles can withstand various driving conditions and provide long-lasting performance.

User Experience and Interface: Nissan focuses on providing a seamless user experience and intuitive interface in their vehicles. From user-friendly infotainment systems to ergonomic controls, Nissan prioritizes driver comfort and convenience.

Availability and Accessibility: Nissan vehicles are widely available and accessible through their extensive network of dealerships and authorized distributors. Customers can easily find a Nissan dealership in their area and explore the range of vehicles on offer.

After-Sales Service and Maintenance: Nissan provides comprehensive after-sales service and maintenance support. Their authorized service centers are equipped with skilled technicians who ensure that Nissan vehicles receive the best care and attention.

Comparison with Competitors: When compared to its competitors, Nissan stands out with its wide range of vehicles, innovative technologies, and strong reputation for reliability. Customers can confidently choose Nissan over other brands in the market.

Customer Reviews and Testimonials: Nissan has received positive customer reviews and testimonials, highlighting their satisfaction with the performance, quality, and overall experience of owning a Nissan vehicle. These reviews serve as a testament to Nissan's commitment to customer satisfaction.

Awards and Recognitions: Nissan has been recognized with numerous awards for their vehicles, innovation, and sustainability efforts. These accolades further validate Nissan's position as a leading automotive brand.

Social Responsibility and Community Involvement: Nissan actively engages in social responsibility initiatives and community involvement. They support various charitable organizations and contribute to the betterment of society, showcasing their commitment to making a positive impact beyond the automotive industry.

Financial Stability and Performance: Nissan has demonstrated financial stability and consistent performance in the automotive market. Their strong financial position ensures that customers can rely on Nissan for long-term support and service.

Global Presence and Expansion: With a global presence, Nissan has expanded its operations to various countries, making their vehicles accessible to customers worldwide. This global reach showcases Nissan's commitment to serving a diverse customer base.

Partnerships and Collaborations: Nissan has established partnerships and collaborations with other industry leaders to drive innovation and develop cutting-edge technologies. These collaborations enable Nissan to stay at the forefront of automotive advancements.

Conclusion and Recommendation: Overall, Nissan is a reputable and reliable automotive brand that offers a diverse range of high-quality vehicles. With their commitment to innovation, sustainability, and customer satisfaction, Nissan is a recommended choice for those in search of a dependable and technologically advanced vehicle.

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