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2.2 787 Reviews

Nissan Complaints Summary

236 Resolved
548 Unresolved
Our verdict: Engaging with Nissan, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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J
8:16 pm EDT

Nissan 2018 nissan sentra

I purchased a 2018 nissan sentra in june of 2018. The car is a lemon it has had several issues that have finally been addressed starting in february it was only a temporary fix, I am now having the same issues again. The car is clearly a lemon and I have been trying to get the dealership or corporate to work with me the arbitration started to buy the vehicle back and cancel my loan. The car is very unsafe and almost caused me to get any rear-end accident. The brake assist is faulty, the car does not start, lightning on the console dims out and they're just the things I can think of.

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M
1:32 pm EDT

Nissan sales

Bought a 2019 Versa from Sterling McCall and they refused to give a written quote for body damage because they realized the car had been previously wreck before they sold it to me 7 months earlier.
What should I do next?

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3:35 pm EDT

Nissan 2012 nissan quest sl pearl white

My paint on the hood area and other areas are peeling off in sheets down to the gray parts. This has been oongoing over the last 1-2 years.
What are you doing to rectify this situation?
I would like you to repaint it as a manufacturer defect or reimburse payment on a paint job.

Jane Wright
2105 Epworth Dr NE
UNIT B
Huntsville AL 35811
[protected] phone
[protected]@yahoo.com

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R
9:14 pm EST

Nissan seaside ca, 93955

This is my formal complaint against Cardinale Nissan only.
The "On August 30th 2019 I called Cardinale Nissan. This all begins with my purchasing a car from Prunedale Motors owner operator Martin Shoppe in April 2019 Who operated and conducted business on the upmost levels of integrity. I paid a fair price of $9500.00 for my 09 Nissan maxima fully loaded luxury model. I love the car that I purchased from Prunedale Motors. Prunedale Motors gave me a 30 day or 1000 mile warranty.
My contact with Cardinale Nissan began with troubles that I had with my car losing power and shutting down. I had three or four other instances where this happened  leaving me stranded in dangerous locations like side of the highway at night Etc. Prunedale Motors gladly honored their warranty, my car was towed back to the dealership where we attempted to diagnose the problem. The car had no engine lights no maintenence indicator lights. The carfax on it was good and clear of any issues. Unable to diagnose the problem at Prunedale Motors we then decided to take it to MyNissan in Salinas California in hopes that they could diagnose a problem while also handling a Nissan recall appointment. MyNissan in Salinas California was also unable to determine any problem with the car. Martin Shoppe and myself decided that we would keep our fingers crossed in hopes that this car would give me no more problems with the correction made by Nissan through the recall. Martin Shoppe offered me a full trade in value of the car if i felt it nessessary. A great deal of time had gone by and I had no issues with the car. I was happy and the car was great until the holiday weekend beginning August 30th 2019. When the car lost power again and I was stuck at laureles grade and hiway 68. This as well is a dangerous spot to be broke down on the side of the road as it is a fast-moving Highway.
I was realizing without power I could not charge my phone it was almost completely out of battery. Extremely stressed I decided to call a couple of friends, a tow truck, and Martin shoppe at Prunedale Motors. Remembering that it was a holiday weekend I could not reach Martin shoppe so I left message for him to call me and explained the situation i was currently in. It was verbally arranged with prunedale motors that I would bring the car in and martin shoppe offered me a full value trade in option upon his return from the holiday weekend.
Still stranded, I could not wait 3 hours for a tow truck to come when I found out the dispatch at AAA sent them to the wrong location, I was completely frantic.
I decided to call Cardinale Nissan because it was the closest Nissan dealership to the location my car was broke down, the other Nissan dealership had already declared they could not figure out what was wrong with the car. I left one message on the phone with the people down at Cardinale Nissan when they called me back at home they promised me and assured me that since they were Nissan that they could fix my car that they were the best place to take my car and then gave a poor review of prunedale motors, stating matter of factly the best to have it towed was down @cardinale nissan. The man on the phone said hed be waiting for me. He was very attentive. I felt that my beautiful perfect car may be a lemon. My car stranded at park n ride, and AAA not showing up, I was completely stressed and exhausted. I was unsure of whether I was going to have a car by the end of the day to get home in or have one at all, but I still had the agreement with martin shoppe to bring the car in and get a full value trade in. I really did want to keep this car so I explained to Cardinale nissan that I was already taken care of with the dealership that I got the car from. I also stated that I just bought the car and did not want nor could I spend any more money. Cardinale nissan called me 3 more times at home persistantly and agressivly stating that my car is a nissan and they would take care of me that my car would be fixed because they are nissan most qualified for the job. I was shocked at how many times they called me at home and how pushy he was about my car coming in to cardinale nissan only. I was so stressed and desperate to have my car for my doctors appointments and many other tasks I cant attend to with out a dependable car. I am elderly and I live alone with disabilities so its very important that I have a good safe & reliable car.
The issue not being resolved after many attempts I considered it no harm in allowing nissan to help me fix it before I give up and and chose to trade it in with Prunedale motors. After calling AAA and having them tow my car down to cardinalle Nissan I had my friend Gayle Winfield Drive me to the dealership to meet the man that told me on the phone he be waiting for me.
Upon arriving at cardinale Nissan he was waiting for me & he introduced himself as Irwin. I felt relieved & I was feeling like Id finally have my new car and how nice if I could depend on it to go to the many Appointments that I have on a weekly basis. I really was very desperate to have this car issue resolved. There are many details to the way I was mislead by cardinale nissan, I have provided documents that will show the sloppy attention to details and how the handling of the documents by the crew at cardinale nissan plays a key part in the way that I was lead to believe things were much different.The documentation would lead you to believe that I signed my car away and agreed to take a loan for another car. that simply isnt the case. when my car arrived to the cardinale repair shop and they looked it over, irwin comes running in and loudly declairs my car "JUNK!" that its been in a collision. Then state that they will give me $1500.00 for my car thats it and the car was going to go to the auction as a parts car. I was stunned having driven the car and it being looked over by other dealership mechanics including MyNissan. All of which claim the car is perfect in fact cant even figure out what problem is leaving me stranded so many times at random.
I informed Irwin that my car is not junk I paid almost $10, 000.00 and it ran and drove perfectly set aside this phantom power failure issue. I explained that as for the collision on his carfax it was not a collision it was a parked fender bender that had already been deemed no damage other than very little cosmetic damage and did not effect the cars safety or running ability.
With all of this very vey fast paced whirlwind of events and surpizing information it looked to be a long evening. I sent my friend Gail home and thanked her for the ride down to the dealership.
After a very stresfull and long couple of days I just wanted to get in my car and drive home but couldnt. I had no ride home my car was not fixed and Cardinale is now declairing my car Junk. They made me an offer of $1500.00 for my car that I just spent $9500.00 on. I was so confused, I only called looking for my car to be fixed which they assured me they could do before I came in with the car. They assured me that I wouldnt be looking at a bill to get my car back. They assured me Id be taken Care of.
Next thing I know Im Signing Paperwork that I believe is for a loaner car to drive home while my car is in the shop. Its not long before I realize I'm signing loan paperwork for a car I would never buy if I actually was shopping for a car. It had no options nothing about it was similar to my car and it came with a loan payment that would cost over $250.00 per month when I stated clearly I was not looking to spend any money I just bought my car. I only wanted my car fixed. The hustle and over rushing around all the details confused me a great deal I still wasnt sure if this was just formality mumbo jumbo to work out the loaner car. I understand that the purchase of an automobile especially financed takes quite a long time. Sometimes over 2 or 3 hours and my deal was done and out the door in 35 minutes just to give you an idea of how fast this was going. When the man came with papers to sign he never made clear what I was signing and the paperwork was always folded over in a way that I couldnt see the document title or would over lap another making it barely visible. The salesman rushed and pushed me all while telling me things and making me feel as though I Had no choice but to take this car and leave mine. improtant note as to my signed car return contract with purchase price of $250.00 if I chose to purchse the option I could bring the car back. The documents were folded in a way that it appeared I was signing the agreement to purchase the option but it infact was not that document at all the opt out title was hidden. just like many of the others in the large stack of contracts that all had my name spelled wrong, dates wrong and many other details that were over looked by all parties involved. I sadly left in this very cheap uncomfortable tin can of a car thats price was much higher than the sporty luxury car I had just purchased and should have been getting fixed so I could be taken care of like they promised. I was very confused exsauseted and depressed at this point. When I got home I called the cardinale dealership and at this time was closed for the night but I left a message stating I didnt want the car I wanted my car and Id deal with it at prunedale motors as originaly planned and explained to cardinale nissan before I had my car brought in to the repair shop at cardinale nissan. Since then I have made numerous attempts to work our a resolution with Cardinale nissan on the return of the unwanted loan and vehicle they put me in to when I only asked them to fix my 09 Maxima. to my dispare I couldnt get a positive response. I was told by Eric a used car manager that my car was sold to a wholesaler and its location was unknown. I have been working day and night since then to find a way to reverse this action.. curiosity had my friend and I search the vin number of the maxima they claimed was junk and going to be sold as a parts car. Attached is the vin report I purchased online and a copy of my complaint thats being to sent to DMV. The repport clearly states that the car was in perfect condition with no history of collision or salvage . Theres no sales slip that says my car was sold as junked or a parts car to any wholesaler. It does state that approx 1 month after Cardinalle nissan took my car from me it was sold in Sacramento for $7995.00 Which is very close to what I paid for the car. How can they sell junk parts cars for $7995.00? The only thing I am hoping to gain from this complaint is I want Cardinale Nissan to take back this unwanted car and loan they tricked me in to leaving me with a balance due $0 and I know its not likely to get the exact car but to replace my Black 09 Nissan Maxima 4 door v-6 fully loaded luxury car with sunroof.

Theres got to be some kind of protection for the elderly disabled, or low income people in need of certain services being mislead in to a no choice situation that ultimatley creates a hardship in their lives.

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11:42 am EST
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Nissan alternator and battery replacement

Hi,
This is an issue I have been facing with my car and don't know how it can be solved.
The following is the series of events:
1. My Nissan Pathfinder (2017 SL), would not start last week and was towed to Nissan Go [Edmonton South]
2. They said it was the issue with the alternator and as a result the battery died.
3. The alternator and battery was replaced.
4. I got the car back and in the next few days I started to realise that my headlights and all lights on the car flickered when the RPM went high and the headlights would dim when I put the reverse gear and when I turn the steering wheel. [Please note that the flickering is not continuous, it flickers one time the rpm goes high, and repeats when the rpm goes up again]
5. I reported this to Nissan Go [South Edmonton] and took the car for a check up. They informed me that the battery was getting frozen [This is a battery that was replaced less than a week ago]. They said the battery was at 80 % charge. They stated that the alternator is working fine. When this happened the temperature in my area was -35 deg C. 
6. During this inspection, they identified some other component was leaking and asked me to come after a few days since the part had to be ordered. The service person who talked to me said I would not be charged for the inspection.
7. I took the car back on 24th Jan 2020 for the replacement of the component that was leaking. This was done and when I went to collect my car in the evening, I was told that I had to pay for the inspection [flickering lights]. 
8. The light flickering issue started after the alternator and battery was replaced by Nissan Go [Edmonton South] and they could not fix the issue and still I have to pay was one of my concern. The other concern that I have is that there should be some issue because of why the lights are flickering which needs to be fixed. Could you please give me a solution for this. I usually travel with my family and have a son who is just 3 years old. I bought this car so that i can do adventurous drives. I do not want to be stuck in the middle of no where. 
Please help me out on this.
Thanks,
Tobit.

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5:39 am EST

Nissan 2011 cadillac escalade

In 2016 I bought a 2011 Escalade with 53, 111 miles on it from Thomas Nissan of Joliet IL. Well here it is three years later, the car had only around 93, 000 miles on it, I still owe $20, 650.00 on it, and now the engine has collapsed lifters and bad camshaft, so basically it needs a new engine . There was a power train warranty that expired on 11/2/2019 and the engine problem started on 12/13/2019. When I was buying the vehicle I asked the salesman about the sound of the engine because I thought I could hear a slight ticking noise. I asked him if they could have it checked out. So instead of saying okay, he says "oh, those engines are like that" so I fell for it. They told me that the only thing that was wrong with the vehicle is that the touch screen for the stereo/navigation system only works sometimes. So they knew about the touch screen not working all the time, but not the major engine problem, I don't believe that. I put up a review on Yelp.com about my situation a couple of weeks ago, three hours later after I put it up Alex from Thomas Nissan calls me asking me to take down the review (which I did) saying that they were going to help me out somehow. Well I fell for that too because two weeks later they tell me that the best he can do is replace the engine for about $7, 000.00 or trade it in on a new car and use the rebates to offset the $20, 650.00 I still owe on the Escalade. Now how is that helping me out? That's crazy! So that was just a ploy to get me to delete my review, if that's not low, I don't know what is. I'm 62 years old disable Vet and I need a car to get to my medical appointments at the VA hospital which is twenty-five miles away. This has been devastating, I can't believe that a business can just lie and deceive someone like that just to sell a car, ruin their life and think nothing of it. Then on top of that they tricked me into deleting my review by telling me another lie. If I didn't fall for their lies and not buy this Escalade then someone else would have, so I think that Thomas Nissan's way of selling cars is definitely not in the best interest of their customers. I had a feeling that there might have been a problem with this vehicle and I'm not even a mechanic, but I was assured by the salesperson that "oh, those engines are like that. I think that leaving someone $20, 650.00 in debt on a car that doesn't even run is not right.

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11:47 am EST
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Nissan suv x trail 2019: jn1teat32z0002296

Hi,

I have an issue in my car 2019 the safety alarm is giving red on orange on the dashboard with sound/noise. I stopped it on the near maintenance center last Saturday 28th Dec 2019 and they informed me that they need to keep it at the maintenance center because they wanna order and change the spare part called brake pump. Acutely it's a defect of manufactory in braking system. Note that the car purchased on last May 2019 and it's under warranty.
As you know I have a family and the weather is very cold and I have no car to serve them.

I and my family really disappointed that We purchased a brand new car and discovered that there is a defect on the new car taking in your consideration that my home is far away from the center and the kids school therefore We raise this complaint to compensate us for that since it's manufactory defect.
Thanks,
Mais Abu Yaseen & family

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10:54 pm EST

Nissan registration error

I had a painful and worst process of buying a new car from Essendon Nissan recently. Credit goes to James and Adrian who is really unprofessional and Irresponsible in dealing with my vehicle registration.
I bought a x- trial on 26/10/2019, almost 2 months back and on the first day itself i found out that the registration number provided in all the documents were incorrect and not matching with the car number plate. This is where it started . I had to go to the showroom 4 times to get this corrected .
2) After a month my vehicle was not showing up under my name in vicroads account . I called them minimum 15-20 times and the answer was same "James will call you back" . Finally I received a call back and got to know that they have done another set of mistake in submitting the documents for registration and he said it's all fixed and will reflect in my account within 2 weeks of time.Still he was not sorry for what he has done.I waited for another month and the vehicle was not reflecting under my name.
3) I again visited the showroom asking for more clarification and the way they treated was horrible. First of all, no one was there in the showroom and the reception person treated me like he has no respect for others.
4)I directly went to vicroads on the same day to check what is happening and found out that they have done multiple mistakes in my paper work and the car was registered under someone else name . This was an epic . The vicroad person took almost 30 min to correct all the crap work done by essendon nissan and finally registered the vehicle under my name.
VERY BAD SERVICE and they deserve an apology . As a next point of action I am going to raise a complaint on this with all the proofs i have .

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5:42 pm EST

Nissan flat tire

I had a 2008 vehicle towed. Plaid home tag after 2 days they told me what vehicle needed. Besides the tire being flat. Because I asked how much more should I really pay. 897.95 was original quote. Service was either going to repair or replace the RF tire. Their estimate was for 3 tires mount and balanced. 4 wheel alignment. 1 front strut. I declined these repairs and wound up paying. 74.73 to have my spare tire put on.

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2:53 pm EST
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Nissan zeigler nissan - lindenhurst il

I'm in the process of shopping for a new Nissan Rogue. I've owned several of them and really like the vehicle and the brand. On Monday 11/25/2019 I reached out to this dealer since I'd dealt with them before. I had had an service issue with this particular dealer as well that I complained to management about. On this particular day I was inquiring about some of the features in the Rogue Sport that I needed to know if they were part of the package or if they required an additional fee. The lady that was assisting me was trying but didn't know the info. She asked if she could put me on hold which I obliged. She failed to actually put me on hold and I was witness to a brief vulgar rant while the phone was down. When she returned I told her I didn't want to speak with her anymore but wanted to talk to her supervisor. She indicated her supervisor was not available. I asked for supervisor's voice mail. I get a call from her supervisor (Kara) and we talked. She only made excuses for the customer service rep to the point that she told me that it's a male dominated environment and the rep was afraid to ask some of the male salesmen for help. I found her excuse offensive and inappropriate. I told her so. I added that as the father of two women, I would never allow my daughters to their gender as an excuse. Kara then proceeded to tell me how she had managed other companies before and she knew what she was doing . Her excuses were totally unprofessional. I asked that she focus on properly training the young customer service rep. I didn't feel firing or admonishing her would help in spite of her vulgar language. I must emphasize she was not directing it at me. She just failed to properly place the call on hold. The department manager's excuses is something I find unacceptable. I told her I would not be purchasing my next vehicle from Zeigler's and that I would actually write a review since this was yet another incident I had at this particular dealer. The previous issue was with the service department.

On 11/27/2019 I got a call from another manager (Joe) and wanted to discuss the issue. At this point I was no longer interested in hearing out excuses being made for poor training and horrible service. I never returned his call. I will probably still buy a Rogue, which I am still strongly considering whether or not I should walk away from the brand altogether. I hope Zeigler Nissan start focusing on thoroughly training staff properly and stop making stupid, unprofessional excuses on their behalf. For now I will take my business and my money somewhere else.

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1:06 pm EST
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Nissan frequent breakdown and part replacements of nissan terrano

Vehicle- NISSAN TERRANO XL
Vin - MDHHSNC85E7000990
Reg. no. - MH02DN6967
Engine NO- D289875
vehicle which is 5 years old with run of 28000km.

OLD PROBLEMS
Jan 17 vehicle gave starting problems, starter was replaced for the same.
May 18 again vehicle was not starting, Throttle body cleaning etc was done ( INR 10000).
CURRENT PROBLEM
26/07/2019 vehicle broke down in the middle of road, had to tow it to the service centre was kept there for 7 days, no problem was detected was sent home which broke down while the company deliver boy was parking in my building premises was again towed down to service centre they again advised to change the starter on raising objection about changing the starter twice in 3 years they again repeated inspection and diagnosed as KEY BARREL fault for which advance payment was taken and order was placed in last week of AUG. It arrived on 31st oct . Car was again towed to the service centre on 2nd NOV. Still no response from the service department.
Mean while battery has drained out which will extra burden again on me. I have spent 5000 to 6000 for towing in last three months, family is working without car.
Why there should so frequent breakdown and replacement of parts. I am having doubts if there is some unresolvable technical fault in car.

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11:23 pm EDT
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Nissan failure in service

Below is the series of incidents-
1) car picked up by neo nissan driver for normal servicing on 05th oct 2019
2) car delivered by neo nissan driver post servicing on 06th oct 2019 evening
3) car did not start when tried using 06th oct evening post servicing and payment of inr 13500 for servicing.
4) on 6th oct itself neo nissan was informed on the lapse and trouble shooting. Technician visited on 06th oct late evening and recommended to change battery plate.
5) battery plate changed on 07th early morning and parked car at office premises.
6) car did not start on 07th evening again and neo nissan was informed.
7) car taken back to service center on 08th oct and faults very identified post 13th oct and still car with service center on day -2nd nov 2019
8) no information on fault was identified during service and was mentioned in the bill.
9) demand on unnecessary expense because of negligence and inappropriate skill workmen leading to additional cost and harassment.
10) alternate car was given on 12th by neo to compensate on the day to day activities and trouble shooting of our taxi expenses.

Please advice and request your kind attention urgently on this please. No action so far from the regional manager on this.

Warm regards
Nidhi singh
[protected]@gmail.com
Contact-+91-[protected]

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3:54 pm EDT

Nissan the wideness of this vehicle!

This vehicle is ridiculously wide. I live in a town home community and the parking spaces are marked at a normal width. My neighbors both own one of these vehicles. We have never had parking issues until they moved in. My car has been damaged over and over by their wide car doors hitting my sedan. Their SUV's cannot fit in the parking spaces which are normal width!

I drove a Rouge as rental car for 3 days and had to park with the work and pick up trucks to be courteous so I would not keep someone from getting into their vehicle. Think about people with disabilities and children!

If your going to continue to make this awful vehicle, please either switch to sliding doors or give it some height. You will eventually have a lawsuit on your hands if something isn't done about this!

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8:52 am EDT
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Nissan not satisfied with the nissan x trail I bought 2017

I took my vehicle (Nissan Xtrial) for a service in the 2nd week of july 2019 and requested my vehicle to be diagnosed as it was making noise, the outcome was there is something wrong with the vehicle. When I fetched the vehicle the diesel was leaking from Benoni to Meredale where I am residing as someone did no properly replace the pipe, there were issues and dealership being annoyed when I requested my fuel that was lost, they ended up putting a diesel of r400, I don't know how was that quantified after I was asked as to when was the last time I put fuel on my vehicle. They still did not book the vehicle for the turbo to be repaired until last saturday when the system became faulty and on monday I went back to Nissan ic auto in Benoni and ask them to book the vehicle of which they did and in the afternoon when I was about to knock off I got a call from them that they cant give me the vehicle as the engine might fail if I continue driving it, later that day I was not provided with a loan car and I got to a taxi very late of which I told them I was dropping and picking up the child at Crèche in Johannesburg south where I am staying. I was not given a vehicle for the whole week and made other arrangements after a week when the Nissan sa was ready to give me a car I rejected the offer as I had already made other means. The vehicle was completed mid September I fetched the vehicle I drove, before I got home the underneath cover was not replaced it was falling touching the road all the way from Benoni to Meredale and by that time the dealership had closed and I called them in the morning and they sent someone to go to Meredale (home) to fix the cover or engine shield. They confirmed that the service manager requested to see if there were any leakages before I fetched the car and forgot the put the screws back hence the cover was falling.

Afterwards things were normal, the vehicle was fine until the Friday the 4th October while I was driving from Joburg cbd the radio screen just went off and decided to passby the Nissan motordeal at Ormonde for advise and I was asked to book the vehicle in for monday the 7th oct and took the vehicle in as booked, around 9h00 I go a call from ormonde that the brackets and screws on the radio were missing and they were telling me that I opened the radio I was very furious at them as I never taken my vehicle anywhere else except Nissan dealerships. They told me to fetch my vehicle as the warrant was not going to pay for the damage or I must pay cash I ended the call. I called Nissan Benoni and informed Helen (service department) and asked as to what they have done to my car when they were fixing the turbo since the brackets and screws were missing and there was nothing holding the radio inside, she asked me to bring it to them and she promised that she was going to report the matter. While I was preparing to fetch my car at Ormonde, I then got another call from Ormonde that they were going to call the company that was responsible for radio installation of which the company arrived the following day being the 8th October 2019, the radio was repaired and the outcome was that since the radio was not being held by anything inside with no brackets, no screws it was going to hit me on my face or someone at the back seats if I were to be involved in an accident which was a serious risk.
Currently I am very disappointed with Nissan south Africa and Nissan ic auto, currently I am driving a vehicle on daily basis I don't know what else is going to happen with the Nissan Xtrial I am driving and I will submit this case to my lawyer and request another vehicle as I am not sure as to what else is damaged on the vehicle I am driving, I guess Nissan sa is just waiting for the warranty to end thereafter I have to handle the mess done by the incompetent people repairing my car, my car underneath is tied with plastic clips.

I need a way forward to this issue as I don't want this vehicle I bought through finance brand new and I am paying for it and I am not happy about at all.

Zanele Mandita
[protected]

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7:27 pm EDT
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Nissan thai built d40

DPF failure. Caused other major problems. Difficulty performing burn.
Has contributed to sensor failures, turbo failure and other issues.
Appears there are many instances of DPF's failing and causing major problems.
Will Nissan be doing what Toyota and Mazda have done and recall and or compensate.
I'm still having issues with engine light coming on and new codes being found.

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6:24 am EDT

Nissan unprofessional behaviour, unwilling to deal with the problem

Hello Nissan,
Please, your help.
My name is Izhak Farladansky, living in Israel, electronic engineer, more than 30 years expoirience in Hewlett Paccard and Agilent Technologies.

Problem:
In April 2017 have purchased Nissan Qashqai 1.6 automatic, turbo diesel, MY 17 GR, J11FT6A2C4.
More than half year ago, during regular driving poped up a message "front radar unavailable due to obstraction" with "emergency brake off" on the dash.
These messages disappeared after some minutes while continuing driving.
This phenomenon comes back almost every day, sometimes once, sometimes more
and always while driving or after turning the motor off.
I documented this cases( filmed and printed) to display and to prove to the service center (Manor garage), that the problem is exesting, appears during driving only, requires driving to cause the problem to appear.
They told me that testing the car will be long, may be hole.
To my surprise, after half hour, they informed me, that they don't see any problem, they cleaned the sensor.
All my efforts to convince them to deal with the problem were unsuccessful.
I was very disappointed by such attitude to the problem.

Serching in internet for relevant information, i found out, that the sensor frequently deactivates itself which is accompanied by the warning message " front radar unavailable due to obstraction".
The problem is known and there is a solution.
For any reason Manor service does not informed nor about the problem as well about the solution.
In addition, the Emergency Brake system mulfunctioning makes the cruise control inoperative too.
I'm asking your help.
My Nissan is still uner warranty and i deserve reliable service.

Thanks in advance
Regards
Izhak Farladansky

P.s That is the second message to you

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9:16 am EDT

Nissan nissan serena 2.0 - gearbox fail just after 54000 km

Dear Sir/Mdm,
On [18 May 2016], I purchased a brand new [Nissan Serena 2.0 ] from Tan Chong Motor Singapore . Having drive the car for slightly more than 3yrs with only 54, 000km mileage, the gearbox fail.
I have regularly did my servicing in Tan Chong Motor (Nissan Distributor) and for past 20 over years I have always been a careful driver with zero insurance claim and accident record.

I am very disappointed and shocked from what happened and for I can't believe a Japanese technology has such lousy reliability. Furthermore when I asked the Tan Chong Service Agent what happens he just simply says...because of bad luck..find the situation very annoying. New cars and new technology should not have such poor reliability.

While I do understand that manufacturing errors do happen, still I can't comprehend the fact that a new car gearbox fail only after having drive 54000km .

This is not the type of product I would have expected from Nissan of its reliability and reputation.

Enclosed with this is the copy of the service centre receipt. Hope you can look into it favourably.

Best Regards
Wong Yoke Chye
[protected]@gmail.com

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7:39 am EDT
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Nissan nissan navara d40

Dear Nissan,

Good day to you,

my name is Ragunalan Krisnan from Malaysia.
my email Address : [protected]@yahoo.com

this is a complaint from Nissan Genuine Customer who has bought New Nissan Navara D40 in 2012 and servicing with Nissan Service Center for 7 + Years, although the warranty period is over and have cheaper option to service at other workshop but i was still service my car with Nissan for all this while.
- few months back i did complaint with nissan that there is a noise in my engine and i got them checked.
- they reply me that i need to replace my timing chain that is what causing the noise and they gave me the estimated price to repair it. and the duration around 2 weeks to 3 weeks.
- since i was using my car for work very often i taught of sending it later once free.
- but last week (18-Sept-2019) i noticed the sound was very loud and suddenly my brake was not functioning, and i immediately send my car to Nissan Service centre and they quoted me for vacuum pump.
- they told me that vacuum pump is the cause for my brake failure and i request them to go ahead and replace the vacuum pump.
- the next day the nissan service advisor called me to come over to their workshop that they notice some serious problem to my engine.
- when i got there they told me that the vacuum pump gear is fully worn out and the oil pump is cracked and the metal traces is all over the engine oil.
- so i ask for their advise what is the option for me and they told me to overhaul my engine and the cost is higher than my car market value.
- i was so upset and ask for their explanation that although i send my car for regular maintenance with Nissan all this years what is causing my engine to damage until it has to do a major overhaul and the answer was not satisfactory.
- since i was disappointed with the service, i tow back my car and just send it to a normal workshop.(and they advise me to better replace with a reconditioned engine).
- my point here is the reason i bought this car is for the brand NISSAN which has a long lasting engine but it fail in my case.
- For this genuine NISSAN customer what can NISSAN do ?
- how can nissan compensate my loss
- I would prefer Nissan to absorb the Engine Overhaul cost

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10:37 am EDT
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Nissan service/sales

I went to Hyundai Bundaberg, to look at buying a new car (Tucson Highlander) and I was spoke to like I was a piece of crap, some of the responses from the sales girl we're disgusting I walked out of there never to return! DISGUSTED
• if you can get a cheaper price somewhere else then go do that!
• asked if I was to buy would they throw in some extras the rude response of
"No that's drive away" full price!
• Told if family can also give me a better price to go to Sydney where my daughter is..
• told there were no deals in any Hyundai cars..
• felt uneasy and very disgusted and humiliated

My name is Helen Orpin
[protected]

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Teachercoach
, US
Jan 04, 2020 7:04 pm EST

I went in to the dealer for service on my 2016 Altima. I purchased it 2017. I took it in for white smoke from the tail pipe. I was told the engine was toast. It has 26500 miles on it. It runs fine but the quick shot of white smoke when I start it up. They tore it down, took pics, then said it was not under warranty. There was sludge in the engine. It likely came from the coolant leak that I was having fixed. Now the warranty is voided I am told. I was told to call Nissan directly. I called, Jennifer was very nice and polite. The next person, a regional rep was not caring or helpful. I was told to call and ask for goodwill help. I was not given goodwill. Way to treat the customer. I have not paid the car off yet, it is my third Nissan. Also my last. As a teacher, I do not make enough money to buy a new car and repair it. The warranty should stand. I will be telling every teacher I know, all my students, and I will post my experience to multiple sites. When I drove in to the shop, my car drove great. I will be picking it up in a few days. I hope it drives.

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Author of the review
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HelenO
, AU
Jan 04, 2020 7:52 pm EST
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Hahaha the good Altima I had one and I took it for a service prior to going to Brisbane!
Day trip.
On the way home 10min from home my oil light came in and when I checked to oil 😳 “ZERO OIL”
Service dept blamed me cause I missed a service car was only 18mths old, told cause of this it wasn’t covered under warranty!
When to head Office where I received the same APPAULLING SERVICE!
They know where to get ya!
New car WARRANTY IS [censored]!

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12:24 pm EDT
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Nissan service dept. on manufacturer defect

I purchase a Nissan Titan SV 2019 after purchase I found out I had a defect in the bed now when I call all I get is voice mail and no return calls the GM out of five emails returned one. When I finally got an appointment they gave me the run around on insurance say what I got from my insurance co. Was not good enough if something is not done you can have the truck back

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Nissan Customer Reviews Overview

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Nissan In-depth Review

Overview of Nissan: Nissan is a renowned automobile manufacturer that has been in the industry for several decades. With a strong global presence, Nissan has established itself as a leading brand in the automotive market.

Product Range and Quality: Nissan offers a diverse range of vehicles, catering to various customer preferences and needs. From compact cars to SUVs and electric vehicles, Nissan ensures that there is a model for every type of driver. The quality of Nissan vehicles is commendable, with a focus on durability, performance, and cutting-edge design.

Customer Service and Support: Nissan is committed to providing excellent customer service and support. Their dedicated team is always ready to assist customers with any queries or concerns. Whether it's through phone support, online chat, or in-person assistance, Nissan ensures that their customers receive prompt and satisfactory service.

Pricing and Value for Money: Nissan offers competitive pricing for their vehicles, providing customers with value for their money. With a range of features and advanced technologies, Nissan vehicles offer a great balance between price and quality.

Innovation and Technology: Nissan is at the forefront of automotive innovation and technology. They continuously strive to incorporate the latest advancements in their vehicles, such as intelligent safety features, connectivity options, and eco-friendly technologies. This commitment to innovation sets Nissan apart from its competitors.

Environmental Sustainability: Nissan is dedicated to environmental sustainability and reducing their carbon footprint. They have made significant strides in developing electric vehicles, promoting renewable energy sources, and implementing eco-friendly manufacturing processes. Nissan's commitment to sustainability is commendable.

Reputation and Brand Image: Nissan has built a strong reputation and brand image over the years. Known for their reliability, performance, and stylish designs, Nissan vehicles are highly regarded by customers and automotive enthusiasts alike.

Safety Features and Ratings: Nissan prioritizes safety and equips their vehicles with advanced safety features. Their commitment to safety is evident in their high safety ratings and recognition from reputable organizations. Customers can trust Nissan to provide a safe driving experience.

Reliability and Durability: Nissan vehicles are known for their reliability and durability. With rigorous testing and quality control measures, Nissan ensures that their vehicles can withstand various driving conditions and provide long-lasting performance.

User Experience and Interface: Nissan focuses on providing a seamless user experience and intuitive interface in their vehicles. From user-friendly infotainment systems to ergonomic controls, Nissan prioritizes driver comfort and convenience.

Availability and Accessibility: Nissan vehicles are widely available and accessible through their extensive network of dealerships and authorized distributors. Customers can easily find a Nissan dealership in their area and explore the range of vehicles on offer.

After-Sales Service and Maintenance: Nissan provides comprehensive after-sales service and maintenance support. Their authorized service centers are equipped with skilled technicians who ensure that Nissan vehicles receive the best care and attention.

Comparison with Competitors: When compared to its competitors, Nissan stands out with its wide range of vehicles, innovative technologies, and strong reputation for reliability. Customers can confidently choose Nissan over other brands in the market.

Customer Reviews and Testimonials: Nissan has received positive customer reviews and testimonials, highlighting their satisfaction with the performance, quality, and overall experience of owning a Nissan vehicle. These reviews serve as a testament to Nissan's commitment to customer satisfaction.

Awards and Recognitions: Nissan has been recognized with numerous awards for their vehicles, innovation, and sustainability efforts. These accolades further validate Nissan's position as a leading automotive brand.

Social Responsibility and Community Involvement: Nissan actively engages in social responsibility initiatives and community involvement. They support various charitable organizations and contribute to the betterment of society, showcasing their commitment to making a positive impact beyond the automotive industry.

Financial Stability and Performance: Nissan has demonstrated financial stability and consistent performance in the automotive market. Their strong financial position ensures that customers can rely on Nissan for long-term support and service.

Global Presence and Expansion: With a global presence, Nissan has expanded its operations to various countries, making their vehicles accessible to customers worldwide. This global reach showcases Nissan's commitment to serving a diverse customer base.

Partnerships and Collaborations: Nissan has established partnerships and collaborations with other industry leaders to drive innovation and develop cutting-edge technologies. These collaborations enable Nissan to stay at the forefront of automotive advancements.

Conclusion and Recommendation: Overall, Nissan is a reputable and reliable automotive brand that offers a diverse range of high-quality vehicles. With their commitment to innovation, sustainability, and customer satisfaction, Nissan is a recommended choice for those in search of a dependable and technologically advanced vehicle.

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