Nissan
reviews and complaints

Hi,
This is an issue I have been facing with my car and don't know how it can be solved.
The following is the series of events:
1. My Nissan Pathfinder (2017 SL), would not start last week and was towed to Nissan Go [Edmonton South]
2. They said it was the issue with the alternator and as a result the battery died.
3. The alternator and battery was replaced.
4. I got the car back and in the next few days I started to realise that my headlights and all lights on the car flickered when the RPM went high and the headlights would dim when I put the reverse gear and when I turn the steering wheel. [Please note that the flickering is not continuous, it flickers one time the rpm goes high, and repeats when the rpm goes up again]
5. I reported this to Nissan Go [South Edmonton] and took the car for a check up. They informed me that the battery was getting frozen [This is a battery that was replaced less than a week ago]. They said the battery was at 80 % charge. They stated that the alternator is working fine. When this happened the temperature in my area was -35 deg C. 
6. During this inspection, they identified some other component was leaking and asked me to come after a few days since the part had to be ordered. The service person who talked to me said I would not be charged for the inspection.
7. I took the car back on 24th Jan 2020 for the replacement of the component that was leaking. This was done and when I went to collect my car in the evening, I was told that I had to pay for the inspection [flickering lights]. 
8. The light flickering issue started after the alternator and battery was replaced by Nissan Go [Edmonton South] and they could not fix the issue and still I have to pay was one of my concern. The other concern that I have is that there should be some issue because of why the lights are flickering which needs to be fixed. Could you please give me a solution for this. I usually travel with my family and have a son who is just 3 years old. I bought this car so that i can do adventurous drives. I do not want to be stuck in the middle of no where. 
Please help me out on this.
Thanks,
Tobit.

Hi,

I have an issue in my car 2019 the safety alarm is giving red on orange on the dashboard with sound/noise. I stopped it on the near maintenance center last Saturday 28th Dec 2019 and they informed me that they need to keep it at the maintenance center because they wanna order and change the spare part called brake pump. Acutely it's a defect of manufactory in braking system. Note that the car purchased on last May 2019 and it's under warranty.
As you know I have a family and the weather is very cold and I have no car to serve them.

I and my family really disappointed that We purchased a brand new car and discovered that there is a defect on the new car taking in your consideration that my home is far away from the center and the kids school therefore We raise this complaint to compensate us for that since it's manufactory defect.
Thanks,
Mais Abu Yaseen & family

I'm in the process of shopping for a new Nissan Rogue. I've owned several of them and really like the vehicle and the brand. On Monday 11/25/2019 I reached out to this dealer since I'd dealt with them before. I had had an service issue with this particular dealer as well that I complained to management about. On this particular day I was inquiring about some of the features in the Rogue Sport that I needed to know if they were part of the package or if they required an additional fee. The lady that was assisting me was trying but didn't know the info. She asked if she could put me on hold which I obliged. She failed to actually put me on hold and I was witness to a brief vulgar rant while the phone was down. When she returned I told her I didn't want to speak with her anymore but wanted to talk to her supervisor. She indicated her supervisor was not available. I asked for supervisor's voice mail. I get a call from her supervisor (Kara) and we talked. She only made excuses for the customer service rep to the point that she told me that it's a male dominated environment and the rep was afraid to ask some of the male salesmen for help. I found her excuse offensive and inappropriate. I told her so. I added that as the father of two women, I would never allow my daughters to their gender as an excuse. Kara then proceeded to tell me how she had managed other companies before and she knew what she was doing . Her excuses were totally unprofessional. I asked that she focus on properly training the young customer service rep. I didn't feel firing or admonishing her would help in spite of her vulgar language. I must emphasize she was not directing it at me. She just failed to properly place the call on hold. The department manager's excuses is something I find unacceptable. I told her I would not be purchasing my next vehicle from Zeigler's and that I would actually write a review since this was yet another incident I had at this particular dealer. The previous issue was with the service department.

On 11/27/2019 I got a call from another manager (Joe) and wanted to discuss the issue. At this point I was no longer interested in hearing out excuses being made for poor training and horrible service. I never returned his call. I will probably still buy a Rogue, which I am still strongly considering whether or not I should walk away from the brand altogether. I hope Zeigler Nissan start focusing on thoroughly training staff properly and stop making stupid, unprofessional excuses on their behalf. For now I will take my business and my money somewhere else.

Vehicle- NISSAN TERRANO XL
Vin - MDHHSNC85E7000990
Reg. no. - MH02DN6967
Engine NO- D289875
vehicle which is 5 years old with run of 28000km.

OLD PROBLEMS
Jan 17 vehicle gave starting problems, starter was replaced for the same.
May 18 again vehicle was not starting, Throttle body cleaning etc was done ( INR 10000).
CURRENT PROBLEM
26/07/2019 vehicle broke down in the middle of road, had to tow it to the service centre was kept there for 7 days, no problem was detected was sent home which broke down while the company deliver boy was parking in my building premises was again towed down to service centre they again advised to change the starter on raising objection about changing the starter twice in 3 years they again repeated inspection and diagnosed as KEY BARREL fault for which advance payment was taken and order was placed in last week of AUG. It arrived on 31st oct . Car was again towed to the service centre on 2nd NOV. Still no response from the service department.
Mean while battery has drained out which will extra burden again on me. I have spent 5000 to 6000 for towing in last three months, family is working without car.
Why there should so frequent breakdown and replacement of parts. I am having doubts if there is some unresolvable technical fault in car.

Below is the series of incidents-
1) car picked up by neo nissan driver for normal servicing on 05th oct 2019
2) car delivered by neo nissan driver post servicing on 06th oct 2019 evening
3) car did not start when tried using 06th oct evening post servicing and payment of inr 13500 for servicing.
4) on 6th oct itself neo nissan was informed on the lapse and trouble shooting. Technician visited on 06th oct late evening and recommended to change battery plate.
5) battery plate changed on 07th early morning and parked car at office premises.
6) car did not start on 07th evening again and neo nissan was informed.
7) car taken back to service center on 08th oct and faults very identified post 13th oct and still car with service center on day -2nd nov 2019
8) no information on fault was identified during service and was mentioned in the bill.
9) demand on unnecessary expense because of negligence and inappropriate skill workmen leading to additional cost and harassment.
10) alternate car was given on 12th by neo to compensate on the day to day activities and trouble shooting of our taxi expenses.

Please advice and request your kind attention urgently on this please. No action so far from the regional manager on this.

Warm regards
Nidhi singh
[protected]@gmail.com
Contact-+91-[protected]

This vehicle is ridiculously wide. I live in a town home community and the parking spaces are marked at a normal width. My neighbors both own one of these vehicles. We have never had parking issues until they moved in. My car has been damaged over and over by their wide car doors hitting my sedan. Their SUV's cannot fit in the parking spaces which are normal width!

I drove a Rouge as rental car for 3 days and had to park with the work and pick up trucks to be courteous so I would not keep someone from getting into their vehicle. Think about people with disabilities and children!

If your going to continue to make this awful vehicle, please either switch to sliding doors or give it some height. You will eventually have a lawsuit on your hands if something isn't done about this!

DPF failure. Caused other major problems. Difficulty performing burn.
Has contributed to sensor failures, turbo failure and other issues.
Appears there are many instances of DPF's failing and causing major problems.
Will Nissan be doing what Toyota and Mazda have done and recall and or compensate.
I'm still having issues with engine light coming on and new codes being found.

Hello Nissan,
Please, your help.
My name is Izhak Farladansky, living in Israel, electronic engineer, more than 30 years expoirience in Hewlett Paccard and Agilent Technologies.

Problem:
In April 2017 have purchased Nissan Qashqai 1.6 automatic, turbo diesel, MY 17 GR, J11FT6A2C4.
More than half year ago, during regular driving poped up a message "front radar unavailable due to obstraction" with "emergency brake off" on the dash.
These messages disappeared after some minutes while continuing driving.
This phenomenon comes back almost every day, sometimes once, sometimes more
and always while driving or after turning the motor off.
I documented this cases( filmed and printed) to display and to prove to the service center (Manor garage), that the problem is exesting, appears during driving only, requires driving to cause the problem to appear.
They told me that testing the car will be long, may be hole.
To my surprise, after half hour, they informed me, that they don't see any problem, they cleaned the sensor.
All my efforts to convince them to deal with the problem were unsuccessful.
I was very disappointed by such attitude to the problem.

Serching in internet for relevant information, i found out, that the sensor frequently deactivates itself which is accompanied by the warning message " front radar unavailable due to obstraction".
The problem is known and there is a solution.
For any reason Manor service does not informed nor about the problem as well about the solution.
In addition, the Emergency Brake system mulfunctioning makes the cruise control inoperative too.
I'm asking your help.
My Nissan is still uner warranty and i deserve reliable service.

Thanks in advance
Regards
Izhak Farladansky

P.s That is the second message to you

Dear Sir/Mdm,
On [18 May 2016], I purchased a brand new [Nissan Serena 2.0 ] from Tan Chong Motor Singapore . Having drive the car for slightly more than 3yrs with only 54, 000km mileage, the gearbox fail.
I have regularly did my servicing in Tan Chong Motor (Nissan Distributor) and for past 20 over years I have always been a careful driver with zero insurance claim and accident record.

I am very disappointed and shocked from what happened and for I can't believe a Japanese technology has such lousy reliability. Furthermore when I asked the Tan Chong Service Agent what happens he just simply says...because of bad luck..find the situation very annoying. New cars and new technology should not have such poor reliability.

While I do understand that manufacturing errors do happen, still I can't comprehend the fact that a new car gearbox fail only after having drive 54000km .

This is not the type of product I would have expected from Nissan of its reliability and reputation.

Enclosed with this is the copy of the service centre receipt. Hope you can look into it favourably.

Best Regards
Wong Yoke Chye
[protected]@gmail.com

Dear Nissan,

Good day to you,

my name is Ragunalan Krisnan from Malaysia.
my email Address : [protected]@yahoo.com

this is a complaint from Nissan Genuine Customer who has bought New Nissan Navara D40 in 2012 and servicing with Nissan Service Center for 7 + Years, although the warranty period is over and have cheaper option to service at other workshop but i was still service my car with Nissan for all this while.
- few months back i did complaint with nissan that there is a noise in my engine and i got them checked.
- they reply me that i need to replace my timing chain that is what causing the noise and they gave me the estimated price to repair it. and the duration around 2 weeks to 3 weeks.
- since i was using my car for work very often i taught of sending it later once free.
- but last week (18-Sept-2019) i noticed the sound was very loud and suddenly my brake was not functioning, and i immediately send my car to Nissan Service centre and they quoted me for vacuum pump.
- they told me that vacuum pump is the cause for my brake failure and i request them to go ahead and replace the vacuum pump.
- the next day the nissan service advisor called me to come over to their workshop that they notice some serious problem to my engine.
- when i got there they told me that the vacuum pump gear is fully worn out and the oil pump is cracked and the metal traces is all over the engine oil.
- so i ask for their advise what is the option for me and they told me to overhaul my engine and the cost is higher than my car market value.
- i was so upset and ask for their explanation that although i send my car for regular maintenance with Nissan all this years what is causing my engine to damage until it has to do a major overhaul and the answer was not satisfactory.
- since i was disappointed with the service, i tow back my car and just send it to a normal workshop.(and they advise me to better replace with a reconditioned engine).
- my point here is the reason i bought this car is for the brand NISSAN which has a long lasting engine but it fail in my case.
- For this genuine NISSAN customer what can NISSAN do ?
- how can nissan compensate my loss
- I would prefer Nissan to absorb the Engine Overhaul cost

I went to Hyundai Bundaberg, to look at buying a new car (Tucson Highlander) and I was spoke to like I was a piece of crap, some of the responses from the sales girl we're disgusting I walked out of there never to return! DISGUSTED
• if you can get a cheaper price somewhere else then go do that!
• asked if I was to buy would they throw in some extras the rude response of
"No that's drive away" full price!
• Told if family can also give me a better price to go to Sydney where my daughter is..
• told there were no deals in any Hyundai cars..
• felt uneasy and very disgusted and humiliated

My name is Helen Orpin
[protected]

I purchase a Nissan Titan SV 2019 after purchase I found out I had a defect in the bed now when I call all I get is voice mail and no return calls the GM out of five emails returned one. When I finally got an appointment they gave me the run around on insurance say what I got from my insurance co. Was not good enough if something is not done you can have the truck back

Consumer was leaving to from medina to Mecca on 21st September 2019 evening and my car Nissan X-trail 2018 showed check engine light on highway after that I drove to Petromin Express Prince Abdul Majeed Rd, مقابل سوق روابي قباء، Medina 42316 around 10pm and they denied to inspect my car which is Nissan X-Trail November 2018 model and didn't provide me the solution as my car is only 25000 KMS and under warranty from Alessa Auto Dammam, Saudi Arabia. I had to stay one night in hotel again and next morning 22nd September 2019 visited the same Petromin again for inspection/solution, but the staff/manager denied to inspect my car replying that we don't have spare parts without even checking the actual issue. They diverted me to Alessa Auto Al talah road, Madina. Alessa replied they don't have spare parts and will charge for spare parts and cannot resolve the issue within warranty. Alessa Auto Al talah road diverted me to Petromin Al Khalidiyyah, Medina 42317, This Petromin replied they need 2 days to find out the actual problem and will take 1 or 2 week to repair. they asked to provide documents of the car which have been provided, writer informed them i do not reside in Medina and going to perform Umrah with family during holidays and had to return back to Dammam before 24th Sep 2019 and unable to stay for 2 weeks in Medina for repair. Because of this non-availability of service by Petromin, writer had to take risk to travel to Jeddah with family as there was no car lifter available in medina due to holidays on 22nd September 2019. Currently car is in Jeddah to be transported to Dammam for repair by Petromin.
Writer needs to replace this faulty engine car with new one as the engine is faulty on 25000 kms only and it will be a risk to travel with this faulty car on highways with family plus the loaner car till the time they provide new car including compensation amount of additional hotel and travelling expenses incurred due to this faulty car.
Alessa Auto in Dammam replied they don't have warranty agency of Nissan in KSA so they are unable to help in fixing the issue.This car should be replaced with new one otherwise i will write complaint to ministry of commerce for this faulty car issue.

The official dealer was engaged on 14th of june for windscreen replacement upon a previous agreement. After that day...:

A lot of suffering and ruined plans for a long dreamt summer holiday with the family out of spain due to the 2 months waiting for a piece... Lots of troubles into my work place due to the lack of other vehicle, no news except waiting and waiting... Moone belives the riduculous situation... My vehicle after receiving the confirmation that the pieces finall arrived stayed for 16 days into the garage without being mended only because the spare parts department screw up again and again and no response why and when the pieces will arrive. Noone into nissan iberia could cope with the control of the orders made by the garage dealer... And then after this 16 days I just got too annoyed and I collected my vehicle back without being repaired.
The official complaint center never gave me any information and it was absolutely unprofessional to keep on telling me that the well known and reputable company as nissan is going to compensate the problems caused.
In fact, no one from the client centre after all called me nor offered me any recompenses for the real nightmare, for the pure loss of time and enormous stress since 14th of june 2019 till 9th of august...

I would ask nissan

1st of all to have a face and to let know their clients what really is happening, because in the other case the poor nissan dealer garages playing the role of a bumpers they will crack... Then all the company will consequently do the same. Poor professionals exposed to this!

2nd of all personally taking my case into account to offer me at least proper (2500) eu recompense.

3rd of all nissan iberia to have a real respect to their clients and not taking them as a number plates, because behind every number plate there are lives, work, family, feelings..
Absolutely disappointing and lack of any responsibility..
The words failed me to express my disappointment..