Nissan
reviews and complaints

☢☣* BUYERS BEWARE *☣☢
⛔🚫WILLOWDALE NISSAN🚫⛔

Leased a 2021 Nissan Rogue and less than 24 hours after pick up, there was an Engine Malfunction warning ⚠️ the warning came up 3 times in the first 5 days.

Took it to the dealership, the service department said they can't figure out what the issue is and the Nissan certified technicians don't know what caused the warnings!

The customer satisfaction department also did nothing to help. They just read from the same script and repeated exactly what the service guy said word for word after a week.

Nissan isn't willing to accept and take responsibility for the 'lemon' they are giving to customers! There's clearly something defective with this engine, and I'm expected to put my safety and others' safety at risk on the road! No regard for safety and can't back up their own products (unwilling to provide proof that the car is free of defect)

The Willlowdae Nissan Sales Managers and Salesperson ignored the emails that were sent and never reply!

And The customer service representative closed the case without offering any resolutions.

This has been the WORSE experience I've ever had leasing a vehicle, and I'm expected to drive a car with faulty engine for the next 3 years until the lease ends! Not to mention I'm held responsible for payments for a car that has been sitting in the shop for 2 weeks with 250 Km more than when I dropped off!

No resolution. No offers from Nissan. I give them 0 for customer satisfaction!

I'm extremely disappointed and frustrated. It's unfortunate that Nissan doesn't take their customer's satisfaction seriously. I expected more from the customer satisfaction department manager and the Dealership sales managers.

I am a Nissan Sunny (Model: 2017) owner in Cairo, Egypt. Region: Middle East

I am writing this to complain to and make a claim against Nissan manufacturer in Egypt as my car still has not passed 100Km and the current reading is 99, 700Km and suddenly it stopped while driving so I brought it to Nissan AutoEgypt to the check the issue and they replied by telling me that it was due to an internal gear box issue and they can not define the actual reason causing the malfunction.

Regardless of the cause of the issue which was confirmed by Nissan AutoEgypt that it is not due to any accident or personal misuse of the vehicle and it is in fact an internal issue from the Nissan Manufacturer themselves, I was asked to pay 45% of the total cost as the solution to my issue is to replace the whole gear box even though all my regular maintenance (Every 10km) is done within Nissan AutoEgypt and they told me that the good will only deduct 55% of the cost.

I am really upset and frustrated from the customer service and the inconvenient solution I was provided with from Nissan AutoEgypt, as the car is considered still new and had not passed 100km and due to an internal issue, I am obligated to pay 45% of the cost which is to much to an issue I have absolute nothing to do with. I tried speaking to them but to be honest no one was helpful although I have the right as this is a Nissan manufacturer internal mistake as explained by them.

Finally, as a Nissan Sunny 2017 car owner and of that I trust Nissan. I hope that Nissan Egypt could contribute in a better solution other than the totally illogical answer by paying 945% of the cost and for them to only deduct 10% from the cost.

Kindly find below my car details and personal contact info:

Car Owner: Yehia Ali Mohammed Abo El Ella
E-mail: [protected]@yahoo.com
Cell Phone: +[protected]

Car Engine Number: 776269
Car Chassis Number: 61057
Car Model: 2017

In August 2020, the vehicle, suffered an accident and faith repaired at Nissan's dealer.
This repair, which would have a permission period authorized by me, and the insurance company that took the responsibility for the accident (not my fault), of 5 days, which was extended or more than 45 days.
Not even the replacement car proposed to me, I asked for one and I had one during the last 15 days.

It turns out that the car suffered a serious battery error in November (behavior never recorded before the accident as the dealer could check on the on-board computer) returning to the dealers facilities for diagnosis and research for a few more days (without replacement car, a condition this time accepted by me, due to the need to have the vehicle in full operation as soon as possible). This time, the car is returned to me as repaired, with a verbal indication that it was a ground cable that was making bad contact.

Well, it is January 2021, and the same error happened again.
Let me explain what happens with the said anomaly:
As soon as the battery level reaches 20%, the car does not give a low battery warning, nor does it turn on the light equivalent to the reserve light in gas or diesel cars.
At around 18%, the car gradually loses power and in a matter of 10 seconds it starts to show 0% battery and a zero range as well.
When I pull the car over to the side of the road and it is practically stopped, the car gradually shows, in an erratic behavior with ascents and descents, values ​​close to the value of the battery presented before the failure.

I cannot accept these failures to repeat indefinitely, and after the accident, this will be the third intervention in less than 6 months.

I recall that the car is still under warranty, and all the interventions it underwent were under the responsibility of Nissan.
I reinforce the idea that I already had the opportunity to share with the dealer that the choice of this car falls on the totality of its capabilities (which I have been unable to count on since the first repair), so I am grateful that in your next diagnosis Nissan should bear in mind that the car must be 100% repaired and definitely as they have committed to make the first two repairs, or if they cannot guarantee this condition, please take the necessary measures to activate the warranty in any other way provided in the law.

The cost for yearly GPS updates is ridiculous. I own three Nissan vehicles (2017 Armada, 2717 Pathfinder, and 2018 Altima. The yearly GSP updates run between $139 - $159 per vehicle currently. Total cost is around $450.0 per year. I can purchase a really nice Garman GPS for about the same money as the updates and Garman provides lifetime updates for their products. It is a shame to put GSP devices into your vehicles that cost your loyal customers lots of money over the years. I love Nissan vehicles and the quality that they provide, but the GSP update cost is definitely a negative for the company and a sour point for your customers.

My E-Mail address is 385 Thicket Drive, Elizabethtown, KY 42701
Cell # [protected]
Name: Steven G Treadway
Nissan Dealer - Swope Nissan, Elizabethtown

I am an experienced hobby mechanic, and I needed to put new back breaks on this vehicle. Once I was finished, I had called Nissan Sudbury to set up an appt for an oil change and for a break unlocking code, as I did not know that this was necessary to change the breaks. However, I needed to call Nissan because the vehicle was undrivable as the rear wheels were locked.

The appt was made and the vehicle was towed on November 10, 2020. Nissan did not call back until November 28, 2020 and this vehicle was not ready for pick up until Nov 30, 2020.
Nissan informed me that this vehicle also needed the following: replacing both rear wheel bearings due to damage. Nissan Mechanic also stated that it was the wrong rotor and pads, which is clearly wrong. I brought the parts back to the store I purchased them from and it was reaffirmed to me that these were the correct parts. I can also send you the information from them to you.
The vehicle still has warranty on it, and warranty should have covered the bearings, if the bearings were faulty as this vehicle only has 23 000 kms.

I strongly feel that I was given a bill of sale for work that was deliberately orchestrated in order to make me the fall guy for their own liability and warranty issues.

I would like to hear from someone at this complaint board and you may call me to discuss this matter. [protected].

Receipt from Nissan SO#216227

Sincerely
Dan Mokohonuk
[protected]@gmail.com

I have 2014 Nissan Murano with 37, 000 miles on it. The primary use of the vehicle is local with exception to out of travel every so often. I have maintained all maintenance requirements on my vehicle but the engine is blown. I'm as Nissan to stand behind there product. There is absolutely no way an engine should be blown at 37, 000 miles. Fix this

Good morning,

This week makes 6 weeks since I cancelled my extended warranty policy. Please see the below email I sent. No one can give me a date that my Lender with receive my cancellation check. After waiting on the phone for 30 minutes to an hour. I have spoken with several individuals they all tell me something different. They answered my email a couple of times with different answers. I need them to mail my refund to my Lender so they can refund it to me. Because of this current Pandemic we are in desperate need of our money. Please help us thanks.

Case #41248037
VIN #3GYFNCE3XFS541469

Case #41248037
VIN #3GYFNCE3XFS541469

Good afternoon,
I am writing regarding the above case #41248037. This week makes 6 weeks since you cancelled my policy. I have checked with my Lender Community Credit Union. They have not received my cancellation check. When my Lender receives it they will return it to me. When I purchased my vehicle I did not have the extended warrenty added to my car finance. I cancelled my policy with you because I'm in need of my funds due to the Pandemic. Please contact or give me the contact information for your department that processes the cancellation checks. I need to know when my check will be mailed to my Lender; Community Credit Union.

I am a good customer that paid for your services in advance and now due to the current Pandemic. I find myself in need of my money. Your prompt attention would be greatly appreciated. This is my 4th request for this information, please be professional and let me know the exact day my refund check will be mailed.

Thanking you in advance,

Phyllis Butler
[protected]

Gentlemen / nissan company

We had an appointment today in Egypt with the showroom of Nissan, and we paid full, but he claims this car is new, the car has 42 KM, not Zero. this Commercial fraud, So this Complaint about Mr. Mohame Ali and, Sales Supervisor. Tel [protected]. And Mr. Ahmed El Mokadem Showroom Manger.[protected]
When can I get this car? attached the cash receipt

Please I need to clarify this issued.

Copy to Nissan Japan customer care by email

To whom it may concern
Before 2013, I bought a used trail, for My Wife, In 2013, I bought a new Pathfinder, and new rogue. At approximately 5000 km, blew the transmission, in the path finder. Multiple batteries, remote control, etc., with the rogue. Traded up to a 2016 Murano Platinum and a 2016 Rogue. No problems. All vehicles, had been bought, and then I made the mistake of trading the Murano, and leasing a Armada. was supposed to be a 2018, found out, it was a 2017. At approximately 6000km, blew the motor. was told, that it was 1 part, and then shown 2 pages of parts. Owner said that's normal. Should have been told that, in 2013, then I wouldn't be writing Nissan. A year and a half, after leasing, I found out the big screw job, when I asked what the buy out was. Wanted $72000., and a week later, was sold for $44000. after I bought another Murano Platinum, to save legal problems etc. The Murano, has 13900km, and has been towed 3 times so far, with road assistance. Apparently, the battery was dead. Said I needed an intelligent charger, or it's going to keep on happening. Not the right answers from, these Guys. Is an accessory, but with remarks like that, should be installed, at their expense, or come with the car. Lot cheaper, than calling Road side assistance, steady. AS a senior citizen, I still have My wit about Me, and do not like to be told some things, and getting screwed over. Thank You. Wayne Sparkes
[protected]

I have a Nissan Patrol and the dashboard is bubbling (and is soft) really badly and I think Nissan should replace it for me. I have had to cover the dash with a mat to try and protect it and also to cover the mess.
I am a Nissan man but if I cannot get this resolved by Nissan I am afraid I will have to change to another car and would not recommend Nissan to anyone.
I have attached three photos for your attention.

Csaba Tuskes
Ph. [protected]

Filled out credit ap online was contacted and set up an appointment to go in. Told them before hand that my credit was not good, how much me and my husband both get on disability, and that we had NO money to put down . Was told by Greg who is supposedly only the online guy and Randy who has been in the finance department for 40 plus yrs that they could still work with us. Because I didnt want to go in just to waste their time or mine. So after giving all the paperwork they asked for. Was just told we didn't make enough money and we wo u ld have to put [protected] down. So we were blantly lied to from the beginning. So I guess in order to buy something from M' Lady in Crystal Lake you need impeccable credit or a huge down payment. All I was asking for was some honesty. But that was asking to much. Very dissatisfied customer.

Car would not accelerate above 40 MPH, posing a danger while trying to merge onto highway. Nissan diagnosed a bad PCV valve and replaced it and cleaned throttle body, reset ECM. The part is reported in TSB as "replace if orange, if black do not replace". This indicates a poorly manufactured part that is only covered until 3 yrs/36 K miles. My car is at 61, 300 miles, just beyond 60K coverage. I purchased extended coverage, but am told this part is not covered, even under 100K Powertrain warranty. For unknown reasons, Nissan covers this repair only in AZ and NV. They billed me $502 ($417 was labor) and would not provide a loaner vehicle. I am highly disappointed with the company. Customer Assurance would not provide ANY pay assist and says they are not legally liable to repair/reimburse for their poorly manufactured equipment.

I purchased a 2018 nissan sentra in june of 2018. The car is a lemon it has had several issues that have finally been addressed starting in february it was only a temporary fix, I am now having the same issues again. The car is clearly a lemon and I have been trying to get the dealership or corporate to work with me the arbitration started to buy the vehicle back and cancel my loan. The car is very unsafe and almost caused me to get any rear-end accident. The brake assist is faulty, the car does not start, lightning on the console dims out and they're just the things I can think of.

Bought a 2019 Versa from Sterling McCall and they refused to give a written quote for body damage because they realized the car had been previously wreck before they sold it to me 7 months earlier.
What should I do next?

My paint on the hood area and other areas are peeling off in sheets down to the gray parts. This has been oongoing over the last 1-2 years.
What are you doing to rectify this situation?
I would like you to repaint it as a manufacturer defect or reimburse payment on a paint job.

Jane Wright
2105 Epworth Dr NE
UNIT B
Huntsville AL 35811
[protected] phone
[protected]@yahoo.com