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1.4 1027 Reviews

Nike Complaints Summary

96 Resolved
930 Unresolved
Our verdict: If considering services from Nike with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Nike reviews & complaints 1027

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Newest Nike reviews & complaints

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3:28 pm EDT
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Nike air max 2018 grey orange,1,27.99 total amount: gbp35.99, I received 1 scarf

service7
sex 21/06/2019 03:35
Constancia.soares

Dear customer,
We have received your order which is paid successful.
We will process your order as soon as possible.
It usually takes 1-7 business days to process your order in the factory, and then will be sent out soon, please wait patiently.
The information of the payment is below:
Product Information: Nike Air Max 2018 Grey Orange, 1, 27.99
Total Amount: GBP35.99
Payment No.:PS1906210159514082
Credit Card type:master
We will ship your goods as soon as possible. If we got the the tracking number from the express company, we will email you immediately.
Please wait few days patiently.
Please note to check your spam box, because maybe the email will be there.
If you have any problems, please feel free to contact us or reply this email.
To make sure you can receive our emails, please add our email address into your whitelist. Thanks for your cooperation!
Best regards!
Tag: 100195

TODAY A RECEIVED 1 SCARF!
Could you help me

Thanks

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8:24 pm EDT

Nike nike cleats... (12 year old girl)

I purchased a pair of Nike cleats for my 12 year old daughter in March/April of 2019...

These cleats already have a hole in them...(in the right inner toe area...

We often purchase Nike gear for her thinking that it will last a long time, but these only lasted about 3 months. It is disappointing and I was hoping Nike will reimburse or replace this pair of cleats.

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6:23 pm EDT

Nike nike air shoes

Hi I bought these shoes for my son 6 months ago he has worn them around 12 times as they were for going out in, however the air section in th heal has popped or developed a leak and as they don't effect the wearing of the shoe he can't wear them because as he walks in them they make a lo und noise as the air comes out each step. As my receipt has faded the shop said there is nothing they can do. I should contact Nike myself.
Now Nike are the only shoes my son likes but I'm extremely dissatisfied that these shoes have not held up concidering no sport or jumping has been done in them.
We paid $130 with the special they had running in the stor and expected to get more out of them this is clearly a manufacturer fault.
As you can see in the pictures they still look new.
I would like a replacement or credit please

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3:41 pm EDT

Nike nike legend trainer

I am extremely upset. I bought my husband Nike shoes for Christmas. Although he only wore them a few times a week (usually for less than an hour at a time), the top and side of the shoes began to rip and tear apart less than four months after purchasing them. Due to long-term complications from a surgery I received over a year ago, we are a one income family. Nike shoes are expensive, but that is because they are "supposed to be" such a high quality shoe. This is why I purchased them for my husband - thinking they would be a good and LASTING replacement for the shoes my husband had that were several years old. Now, he is stuck with "new" shoes that are barely holding together and I am heartbroken and upset.

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10:26 pm EDT
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Nike tanger outlet

Me my two kids and my boyfriend was at your Tanger outlet store tonight. Me and my 4 year old son when to the women's area to get myself a pair of shoes and my boyfriend and our daughter when to men's. There was a white gentleman who works there who started following me as soon as I got in the isle. He went down every isle I was in. Then my daughter and boyfriend met me over there he kept following us every isle right on top of us. Be then proceeded to stand in front of the isle we were in with his arms crossed looking us then we went to the next isle he scooted down and did the same thing. Stood there with his arms crossed and just looked at us. We were there maybe 15 minutes if That. I hurried and picked my shoes and got out there. He made me and my family feel so uncomfortable. We did not steal would not steal and he made us feel like that's what we were doing and I know it's because my boyfriend and children are black. We will never come to your store again. You are racist and we will be telling everyone we know to not shop there anymore. There was no sense in that. I had my 4 year old son scared asking me and his dad why this man was following us like that. I have never felt so bad about my kids race in my life. You need to talk to your workers. It's fine to watch someone but he took it over the top and scared me. We bought two pairs of shoes and we are in there at least ever other month but multiple pairs. We will never return. I will be making a Facebook and Insta post about this as well. I really can't believe me and my family just went through this and the manager was fine with it. Smh Nike! I'm so disappointed. Lost a very loyal customer. I e been there twice in less than a week. Smh fix your staff before you lose even more customers. Just racist.

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7:20 pm EDT
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Nike nike revolution 4 girls

I purchased A pair of Nike revolution 4 sneakers for my daughter in April.

It's now June only 3 months later and the Velcro will not stay closed. The sneakers have been used with normal weAr and we have never experienced this problem with any other sneakers with Velcro in such a short time frame.

Nike Revolution 4
Girls size 13.5
943307-400

Let me know if there is anything I can do about this

Thank you
Dawn Uliano

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12:37 pm EDT
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Nike sole of nike shox came apart

Hi my name is Derrick Cloud first of all let me start off by saying that I love your products. I live and breath Nike I love the shoes and gear Nike is all that I wear honestly last year I purchased a pair of Nike zoom mids old school black and red from I retailer as a collectors item well last week I decided for the first time since I bought them to take them for a little spin well one hour of walking in the shoe in the house the sole of the shoe came apart. I could not believe that the sole of this brand new shoe came apart like that I immediately took them off and the next day took them to a shoe repair guy. he looked at the shoe and said that he didn't have anything strong enough to hold and I should reach out to Nike so NIKE im reaching out can you help me with this I love the shox and the black and red was the popular color for that shoe. My address is 610 5th st se Cairo ga 39828 email Derrick.[protected]@gmail.com

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6:11 pm EDT

Nike ladies nike shock black

Hi I love the shocks that my mother in law bought for me 4 months ago ordered them at footlocker in Manassas va and surprised me and had them mailed to me.Since I had some in college couldn't afford it since I am a teacher and my husband is a cop.So my mother in law bought them with her military disc they have ripped into the netting a hole .I am in tears 😭. Ever had any problems from the pair from 6 years ago.i called footlocker they said to contact you.So I am praying that they can help me by replacing these shoes that I have only had a few months I can be reached at [protected] my name is Ali Boore my email is Alison.[protected]@gmail.com I hope to hear back from your customer service thank you

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2:35 pm EDT

Nike running shoes

My name is Kevin Capocelli of Fort Smith AR. I am a disabled Veteran so I live on a budget. When I purchase a new pair of shoes I have always chosen Nike due to the comfort and durability. However this last pair of shoes I purchased has started cracking in multiple spots of the sole after wearing them only a handful of times.

kevin.[protected]@yahoo.com

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11:52 pm EDT

Nike football vapor 24/7

This brand new ball just blowed up my ears!

Look at the pictures, it shows inflate to 8 lbs.
I had just got it from the store to play with my 8 years old son.
While I was inflating it with my bike pump, as soon as it gets to 4 lbs, it blows up!

What kind o product blows up half the way to its intended target?

I guess the right answer is: "do not buy Nike balls", quality is not a thing for them.

The store I bought (Ross) do not accept returns, so I'm in that place where Nike does not recognize me, and Ross thinks I'm a dumb because I was following the rules and did not check the ball?
Oh well, there is always a first time and a last time...

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2:27 pm EDT

Nike nike sizing differences

I was recently shopping in NYC for shoes that were supportive, I wear a size 7 and have never had a problem with NIKE before, I purchased shoes at the JCP there because my feet needed them. I thought the size felt different, but desperately needed shoes because my current pair of shoes were not cutting the 8 mile/day walking.
After I left NYC, I came back home and used my NIKEs to workout in...that's when i really noticed a different in how they felt. I was in step class yesterday, and stepped wrong...i can usually correct my self but had the instability of the shoe...and i now have an ER bill( urgent care refused to see me because they felt it was broken) and a severe sprain. I will post pictures of my previous pair of nike shoes that were fantastic with fit and performance..but were getting worn from always wearing and the new pair...that i have had for only 1 month and are starting to fall apart and are the wrong size...even though all sizing match up inside the shoe.

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12:50 pm EDT

Nike my daughter nike tennis shoes

My daughter has worn these for approx 4-5 months and this started happening with the front of the shoes rubber bottom pealing away. I super glued them shut once, but still no resolution as they tore apart.

Please advise as I would like to still utilize Nike as our tennis shoe choice form my 9 and 12 year old daughters.

Sincerely,
Tracey Camier

[protected]@yahoo.com
[protected]
307 Dorset CT Roanoke TX 76262

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9:58 pm EDT
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Nike i'm complaining about how racist some of your workers are.

I walk in to the nike store starting looking for some shoes for my self. And I m looking at the shoes one off the workers asked me if I need some help I said no thank you. After like 10 minutes I noticed the one of the workers walked like 5 times I looked at him and I think he is just fixing the boxes of the shoes. I found some shoes for my self. I asked one of the employees if he got the same shoes on size 5 or 6 she take me to the kids shoes area. I call my wife to bring my son to try some shoes. I started walking around the store looking for sucks and shorts I noticed that one of your employees it's just acting like if his working but his looking at me like if I was going to still something. He follow me for around 40 minutes throw the store. Also I think tha they called the police because they were sure the I was going to still something. The officials walked next to me like 3 times. They left after they look the I was with my little boy. Finally I got what I was looking for. On my way to the cashier she followed me. I told the cashier if she was the manager. She said no she called one I told her that. How discriminated and harassed by the employee. Took to the manager about how racist anddisrespectful the employee was acting. Just because I m mexican doesn't mean i'm a diff or how I dress

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3:20 pm EDT

Nike nike shoes

My name is Zach Conrad. I live in Charleston South Carolina and I own a gym call Chucktown Fitness. We specialize in personal training and group hit classes.I bought a pair of Nike cross training shoes about 2 1/2 months ago. I like the way they feel and because they are flat they are perfect for the cross training type of workouts that we do. After about two months the shoes completely started tearing apart. Overall the function of the shoe works but around the front of the shoe where the creases when you walk the fabric has completely come apart in the shoes look absolutely terrible. It's a bit of a running joke in the gym now with my clients. I keep telling them I refuse to buy new shoes even though they are falling apart because I feel like I just bought these. I've never been one to complain And do not agree with blasting negative comments on any forums because I understand how bad this is for business. However I do not have anything good to say about the shoe. I would like to be able to promote Nike products as I am in front of lots of people every day. If possible I would like for Nike to make this right and send me a new pair shoes. Please let me know how this process works. I'd also be interested in being some sort of ambassador for Nike shoes and clothes as me and my trainers have a lot of influence on recommendations for athletic gear for clients.

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Update by Zach conrad
Jun 10, 2019 3:21 pm EDT

I sent the wrong phone number. Correct phone number is 843.847.8499
Thanks

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9:04 am EDT

Nike nike pullover hoodie

My mom got me this tan hoodie with the zipper that goes half way and it has a black nick symbol on it, I wore it to my nephews school graduation and when I got back home I washed the sweatshirt and when I pulled it out of the washer to hang dry it has black marks all over it, not sure what is going on that a expensive bike sweatshirt would bleed and now is nothing that I can wear

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graceairbnb
, US
Jun 10, 2019 11:00 am EDT

That isnt nike's fault. That is your fault. You should have read the tag to see how it needed to be properly washed and then washed it that way, being extra careful not to put it in the same load with grease and other things.
Take better care of your things rather then blame the company for your carelessness.

H
Author of the review
H
Harmony Irwin
, US
Jun 10, 2019 4:10 pm EDT

Funny because I washed it by itself, thanks for assuming I did something wrong

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2:54 pm EDT

Nike black nike air trainers

Hi Ive had my Nike Airs for about a year. Ive recently been diagnosed with Plantar Fasciitis. I went to the doctors about my left foot. I realised then that my trainers didn't have any cushioning at all. This could be one of the causes. Ive invested in some trainers with cushioning and the problem has reduced slightly. Im not very happy about experiencing this its been excutiating. Id like to know what you plan to do?
Thanks
Mrs Samantha Banner
[protected]@hotmail.co.uk

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10:53 pm EDT

Nike nike remax or airmax

I bought a pair of Nike remax or airmax shoes I don't know which one it is. I wore them and they squeak and make an odd sound when I walk in them. I wish I could customize and make a shoe named after me. I am so frustrated because I love the Nike brand and I go to a school where Nike is the primary brand under contract. I recently downloaded the training app. I would hate to give Nike a bad reputation and I do truly tell people to buy Nike products because of the quality and experience you get. I don't want to have to tell them they are faulty in production. If you could help that would be great as I said I'd love to design my own pair of shoes and put my name on it. That would be awesome and great compensation. I can assure you I'd be a satisfied customer and I'd be sure to tell all my friends and show off my rad pair of shoes I designed. It'd be great publicity as well. I hope you can help. Thank you and I look forward to the solution to fix my problem.

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7:14 am EDT
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Nike triple jump shoes

We purchased the Nike Triple Jump shoes for my son, back in end of March, for the outdoor track and field season- less than 2 months later the instep on his plant foot is beginning to separate from the upper part of the shoe. Causing his foot to more more than it's supposed to. As the season is still in full swing I would like a replacement pair. He is in the middle of championship run and needs to have everything working properly. Shoes being a big part of the performance. We are a Nike house hold and I've never seen a pair of shoes start to break down so fast. 3 league meets and 5 invitationals, approximately 24 jumps on these shoes. He has a old pair he uses for practice, these are just his competition shoes. I can be reached at [protected]@hotmail.com

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10:59 pm EDT

Nike basketball shoes

We bought basketball shoes for my son. We buy Nike often and have usually had great results. He only wore them 10-12 times in the gym and and about the 4th time he wore them, the toe began to peel away from the shoe. I wondered if there is a way to replace or repair them. I hate to waste money and I feel like these shoes were. Please contact me with any questions. I have pictures attached.

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1:18 pm EDT
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Nike nike romaleos 3

I've been an avid nike user and fanboy for years. As I got more into weightlifting, I jumped on the romaleos 3 bandwagon with my friends. I was new to the sport and really should have done more research. The sole is made out of 2 pieces, rubber and plastic, and the rubber chipped away after barely any use. The plastic showed signs of cracking after barely 3 months of training 3 times a week in them. Shortly thereafter the tongue ripped on one of the shoes. Overall, the 3s are the most disappointing training shoe I have used in a long long time. I snagged myself a pair of romaleos 2s off ebay and they are nothing short of phenomenal. I was hoping I could at least get some sort of store credit for my 3s even after their use and being 2 years after manufacture date.

Overall, disappointment of a shoe and I will never be lifting in a new nike lifting shoe as long as I can have 2s off of ebay.

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Nike In-depth Review

Product Range and Quality: Nike offers a wide range of products that cater to various sports and activities. From running shoes to basketball gear, their product selection is extensive and diverse. The quality of Nike products is exceptional, with a focus on durability, performance, and comfort. Whether you're a professional athlete or a casual fitness enthusiast, Nike's product range and quality are sure to meet your needs.

Website Design and User Experience: Nike's website design is sleek, modern, and user-friendly. The layout is intuitive, making it easy to navigate through different categories and find the desired products. The search function is efficient, allowing users to quickly locate specific items. The website also provides detailed product descriptions, sizing charts, and customer reviews, enhancing the overall user experience.

Pricing and Value for Money: Nike products are known for their premium quality, and as a result, they are often priced higher compared to other brands. However, the value for money is excellent considering the durability and performance of the products. Nike occasionally offers discounts and promotions, making their products more affordable and providing customers with good value for their money.

Customer Service and Support: Nike's customer service is commendable. They have a responsive and knowledgeable support team that can be reached through various channels, including phone, email, and live chat. They promptly address customer inquiries, provide assistance with product-related issues, and ensure customer satisfaction. Nike's commitment to customer service sets them apart from their competitors.

Shipping and Delivery: Nike offers reliable and efficient shipping services. They provide accurate tracking information, ensuring customers can monitor the progress of their orders. The delivery times are generally prompt, and Nike takes necessary measures to ensure that products are well-packaged and protected during transit. Overall, their shipping and delivery process is smooth and reliable.

Return and Exchange Policy: Nike has a flexible and customer-friendly return and exchange policy. They allow returns and exchanges within a specified timeframe, provided the products are in their original condition. Nike provides clear instructions and guidelines for the return process, making it hassle-free for customers. They also offer free returns, which adds to the convenience and customer satisfaction.

Brand Reputation and Trustworthiness: Nike has established a strong brand reputation over the years. They are known for their commitment to quality, innovation, and performance. Nike's association with top athletes and sports teams further enhances their credibility and trustworthiness. Customers can rely on Nike to deliver products that meet their expectations and provide a positive overall experience.

Social Responsibility and Sustainability Initiatives: Nike has made significant efforts in social responsibility and sustainability. They have implemented initiatives to reduce their environmental impact, such as using sustainable materials and reducing waste. Nike also supports various community programs and initiatives, promoting inclusivity and equality. Their commitment to social responsibility sets a positive example in the industry.

Innovation and Technology: Nike is at the forefront of innovation and technology in the sports industry. They continuously strive to develop and incorporate cutting-edge technologies into their products. From advanced cushioning systems to moisture-wicking fabrics, Nike's innovative approach enhances performance and comfort. Customers can trust Nike to provide them with the latest advancements in sports technology.

Overall Customer Satisfaction: Overall, Nike excels in meeting customer expectations and delivering a satisfying experience. Their wide product range, exceptional quality, user-friendly website, and excellent customer service contribute to high levels of customer satisfaction. Nike's commitment to innovation, sustainability, and social responsibility further enhances their reputation. Whether you're a professional athlete or a casual sports enthusiast, Nike is a brand that consistently delivers on its promises.

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