[Resolved] Nike — air max shoes and eric
I submitted a claim in early September. Nike received my shoes on Sept. 10. I waited until Sept 23 and called to see what the status was. I was told by Eric that they must be lost and I would have to wait another 7-10 business days. I called again Oct. 7 and Eric still doesn't have a resolution. He told me he would get back with me by the end of the day. He did not, so I called this morning and asked to speak to a supervisor other than Eric. Joann put me on hold and came back and told me that my request for a supervisor was denied because I had spoke to one 20 hours ago. She would not let me speak to anyone else other than her. I am very frustrated with Nike and Eric for poor customer service. He was extremely rude. I think I just sent my shoes back and I will probably never hear from them again. My claim number is [protected]. I would like another pair of the same shoes or a gift card. I paid about $90 for the shoes.
Richard helped me and he was extremely nice.
Updated by Angie Pearce, Oct 08, 2019
Richard helped me and he was the nicest person. He handled the issue while I was on the phone with him. Extremely helpful!