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1.4 1027 Reviews

Nike Complaints Summary

96 Resolved
930 Unresolved
Our verdict: If considering services from Nike with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Nike reviews & complaints 1027

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6:03 pm EST
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Nike rude store manager

I was at Fairview Mall this morning (Tuesday, December 17) with my adult English Speaking class. This class consists of mothers who are learning to speak English. I took 4 moms/1 child each into the Nike Store and I had approached one of the staff at Nike to let them know that 2 of my students would ask them a question about a product in the store each, for practice. They were very helpful! The store was not busy at that time because it was around 10:30am on a Tuesday morning so I knew we were not disrupting anyone else in the store. As there were 2 other students who were not participating in the discourse, they were just standing in the store and their children occasionally went out to the mall and they followed the kids, but came back. Just as we finished the conversation with the second student and clerk, on my way out, the manager approached me and asked how many in our group were going to be there because they were coming in and out and effecting the electronic store counter. I was polite (because it was awkward) and said only 2 were practicing and we were on our way now, "but numbers were good for the records, right?" His response was no, because it didn't mean sales. I was shocked, but laughed it off and we left. I was so glad the students didn't really understand his rude comment because I am also promoting the politeness of Canadian culture. In every other store in the mall, the clerks and managers were AMAZING. They were so patient with the students and were happy to help, going further by explaining things slowly and asking the students questions! When I think of your manager and his snippy attitude, especially at Christmas time when pretty much EVERYONE browses around stores. Some of our students actually did buy things in the stores we visited - who was he to assume we weren't going to purchase just because we were practicing . It was a jerk move on his part to stop me on my way out to say that, and I think Nike can certainly do better than this guy, as he clearly has no idea about the concept of customer service.

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Update by CToh
Dec 27, 2019 9:03 pm EST

To Clarify and Upate: I was extremely polite to him as he stopped me while we were walking out. "Laughed it off" means to take a negative comment and act like it's a normal jovial conversation to alleviate how weird it was for someone to stop someone who is already walking out, to tell them off. He wanted to make a point that he was irritated by our 3 minute questions even though he was not there at the time (he came from the back area). If I had not told the store staff about my students to give them a heads up, the moms would have been like regular customers who can't speak English - it was that nonintrusive. The only reason I told the store staff was because I would be standing by watching and marking the moms for evaluation. As for an appointment, it never occurred to me to make an appointment to browse in a store...
Adult ESL classes are supposed to be reality based. We can practice all we want with each other, but our comfort level changes and is more realistic with strangers. We get nervous and our natural abilities, or deficits, come through in real situations. I did not let the moms know about the jerk comment, so they were oblivious to that incident because their 3 minute interaction was finished and we were walking out. And I'm sure they have dealt with rudeness and discrimination before (we all have), so no need for an additional lesson. AS I SAID, some actually did buy in other stores because, as it's a reality based curriculum with adult ESL, if they needed something, they bought it. …. I suppose none of us have business shopping in a store if we don't walk out with a purchase. The other day I went to Sport Chek looking for sweatpants for my son, but couldn't find what I wanted so left without purchasing and I guess I had no business going there! Public spaces can be so complicated. But I digress... The next day in class, the 15 students talked about their experiences at the mall (no, I never mentioned the Nike conversation because it was irrelevant to their experience - it was my experience) and everyone was so happy and thankful for the experiences. I didn't follow the higher level students who went in stores in groups of 2 or 3, with specific things they needed to ask and report to me later (gift recommendations, holiday sales, holiday return policy information, etc). Many said they were scared to speak with store clerks before this. One of my students, who I consider high enough level to have a good, English conversation said that before this, she had never spoken to a store clerk and always had her husband speak for her. She was very proud of herself! But, as you said, I have no right teaching new Canadians English, so I will reevaluate my own career choices. Maybe you are right and they should not try outside of a safe, classroom environment. Like everyone, I am always learning, so will take your comments into consideration. P.S. I contacted the mall manager regarding the situation and she was honest, polite and responsive. We both agreed it was a teaching moment for all and everyone, including the store manager, is better off for it. He didn't get reprimanded, just informed and I was happy with the result. We are all adults here. Hope your holidays have been good. Happy New Year

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10:31 am EST

Nike Shipping

I placed an order back in february 2018. I never received the shoes but received the t shirt and was told I couldn't get my money back or get the shoes because its been over 6 months. I order shoes from all around the world and some times it takes months to get them this particular shoes I happen to look at my orders and realized they never came but was payed for please help.

Subtotal
$205.00
Shipping
$0
Estimated Tax
$16.92
Total
$221.92

Shipment 1 of 2
Delivered
U.S. Men's T-Shirt
White
Size: 2XL
$35.00

Shipment 2 of 2
Shipped — Arrives 03/15/2018
Nike Air Zoom Mariah Flyknit Racer iD Men's Shoe
Multi-Color/Multi-Color
Size: 12
$170.00

Ordered Feb 12, 2018 - Order #C00020604206

Purchased Online

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12:28 pm EST

Nike nike customer service

I was given false information from a Nike rep before placing an order. The information that the rep gave me was against Nike's return and exchange policy. This resulted in me purchasing a pair of cleats that are the wrong size and that I am unable to exchange. I am disappointed because I asked many detailed questions before I placed the order and the rep assured me that I would be able to make the exchange. I think that Nike should allow me to make the exchange and then speak to their reps about providing correct info. When I called and ask to speak with a supervisor I was transferred to a non-working number.

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9:23 am EST
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Nike customer service

I tried to order 3 items on line and applied a promotion code that was valid that day. i then decided I wanted to add a fourth item but the promotion code would not apply to the item I had added. I tried to delete the items and put them back into the basket to re apply the promotion code to all four items. It still would not apply. So I tried using a work email address to see if that would work. After a number of attempts I was locked out and not able to order the items (totalling over £500). I have phoned your customer service department 4 times over a period of 6 weeks and the issue has not been resolved. My account remains locked and I really wanted those items for Christmas.

I think it is shocking customer service. I want to spend a significant amount of money with you and presumably it is relatively simple to unlock an account.

I would like a further discount for the time and trouble I have been caused by your companys inability to resolve this issue, and I would like my account unlocked.

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2:59 pm EST

Nike lebron 17

My 11- year -old son wore these shoes for 3 weeks and after sending them to Nike this the letter I received. 3 weeks that's it!

Claim Number: [protected]
Hi Casey,
We have received your claim product and after a thorough inspection, we've determined the issue with the airbag is a result of outsole wear through to the internal airbag, which caused the airbag to deflate. This is not a material or manufacturing flaw per our return guidelines, and we're unable to issue a product voucher.

We're returning your item to you—it should arrive within seven business days.

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1:16 pm EST
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Nike kd trey 5 vii size 11.5

My son went to practice today November 29th 2019 at his High School in El Paso Texas. While running drills he stopped pivoted and cut back. The sole of his KD Trey 5 tore and separated from the upper part of the shoe causing my son to turn his ankle. Thankfully he was not seriously injured. Clearly your shoes have not improved since the disaster that was Zion Williams Duke incident. I spent $89 for the shoes on November 4th only 25 days ago. I will be returning these to Academy Sports in hopes of getting a full refund.

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4:48 am EST
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Nike nike womens vapormax [protected]

I have worn Nike sneakers for approx 30 years now and after purchasing the women's pure platinum attic pink vapoumax's for close to $300 I am very unhappy. After only 1 week the air had popped in the right shoe followed soon by the other shoe. The loops on the lace guide have all snapped and both shoes on the sole have split between the heel and forefoot section what can be done about this as I have never had such a bad experience with a Nike product

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11:33 am EST

Nike nike zoom all out

I have been a loyal customer for over 30 years and now married with 2 boys my Nike and or Jordan purchases yearly are much greater. I bought 2 pairs of Zoom All Outs last year. I love them and like all previous Nike purchases in my life have never had any issues with my shoes. That is until yesterday when the heel air pocket blew out while out shopping. Today my hip and back are quite sore as this failure of the shoe left me away from home with no backups. After doing research reached out for warranty info but was disappointed to find out my shoe was 3 weeks beyond the 2 year window. Really? These were daily shoes, not running shoes or abused shoes, just simply to work and back home. They failed and as a long time customer who has never contacted you for help I'm disappointment some sort of help couldn't be offered. I understand I am 1 person and don't matter much, but with 5-6 pairs of shoes purchased for my household yearly and they had always been Nike that adds up. So I'm not asking for a handout, just some sort of resolution to ease the replacement cost of a pair of shoes that obviously failed prematurely.

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5:46 pm EST

Nike this store’s manager and cashier they have a bad attitude and racial discrimination!

I am a pregnant woman, and today is my birthday, my nike app has a coupon code, so I want to buy shoes. However, Melisa didn't have a smile or a birthday blessing at the checkout. She was very fierce and refused to use the coupon code. I was very unhappy. I asked the manager Dan to ask other staff members to serve me. As a result, the manager Dan canceled my purchase. He was very Loudly saying ugly words and "come out!", I am very angry and disappointed, I have always liked Nike very much, but this purchase experience makes me very sad, and I also worry about your company, your company's high-quality international image Was affected, I hope your company will let this kind of staff leave, don't let customers chill!

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11:53 pm EDT
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Nike plus size women performance profit leggings

I wore these pants once and wash them once..the band on the back of the pant tore apart. I ordered these pants and I don't remember when because it took me about a month to wear them so I contacted Nike because I would like a credit for the leggings.Also the Nike logo on the left side it's starting to peel off I've white Nike before I have several pieces including sneakers and for some reason these pants the quality is horrible I've never had any other problems before with any Nike garments or sneakers

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9:20 pm EDT

Nike promotion of evil and blasphemous shoes!

Im sending a complaint for the wicked and blasphemous shoes that nike has recently promoted called the ''Jesus shoes''. This is completely evil in the eyes of Almighty God. How dare this company have the audacity to promote a shoe thats filled with holy water and has a crucifix on it. This brings down God's wrath. I for one will no longer buy their products and recommend to others to do the same. Goes to show how far society has fallen, thats its going to mock Our Lord Jesus Christ and the Catholic Church. I pray this company and all others stop mocking God and repent and convert to the true Catholic faith!

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2:32 pm EDT

Nike shoes

We have bought three pairs of Nike shoes for my son within this year and all of them have tears, nicks, and holes in them. Each pair on an average lasts only a few months. We consider this to be unacceptable. Nike's products have considerably gone down in quality. I have include pics of the three pairs of Nike. These are bad products. I don't know what else to say.

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2:08 pm EDT

Nike sneakers

I bought some sneakers less than three months ago and I will Never purchase Nikes again. They are so poorly made that they are already falling apart! I remember once upon a time when Nike's would last me an entire school year now this pair didn't even last an entire summer!
Doubtful Nike even cates about quality for Americans anymore, it shows in how absolutely crappy this pair I bought is!

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11:11 am EDT
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Nike air jordan 6 retro sp, travis scott

I had my first ever Travis successful order today! I was so so happy. I got my confirmation email, my order history on Nike account also said order was successful. AND I even got my card charged for it!

Then suddenly when I checked my order history on my Nike account it stated my order was cancel, for NO APPARENT REASON. I did NOT cancel my order. 😢

I tried to contact Nike through their chat system, with two different athletes and BOTH of them couldn't even give a reasonable reason that Nike cancelled the order.

I am truly devastated and heart struck by this unfortunate event. I really hope Nike could take responsible of this, as I did get an confirmation email already and money was already deducted. There's no apparent reason to not make my order smooth. I'm a big fan of Nike since I was a kid. And having this Travis Scott would mean the world to me.

I hope Nike can fix this, I really want the shoes. 😭

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11:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nike air max shoes and eric

I submitted a claim in early September. Nike received my shoes on Sept. 10. I waited until Sept 23 and called to see what the status was. I was told by Eric that they must be lost and I would have to wait another 7-10 business days. I called again Oct. 7 and Eric still doesn't have a resolution. He told me he would get back with me by the end of the day. He did not, so I called this morning and asked to speak to a supervisor other than Eric. Joann put me on hold and came back and told me that my request for a supervisor was denied because I had spoke to one 20 hours ago. She would not let me speak to anyone else other than her. I am very frustrated with Nike and Eric for poor customer service. He was extremely rude. I think I just sent my shoes back and I will probably never hear from them again. My claim number is [protected]. I would like another pair of the same shoes or a gift card. I paid about $90 for the shoes.

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Update by Angie Pearce
Oct 08, 2019 12:04 pm EDT

Richard helped me and he was the nicest person. He handled the issue while I was on the phone with him. Extremely helpful!

Resolved

Richard helped me and he was extremely nice.

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11:12 am EDT

Nike air max

Hello my name is Peter, I have been a customer to Nike for over 20 years. I wear all your attire and have owned many pairs of shoes branded by Nike. This is the first time I have ever reached out and had a complaint, but it's something that is very frustrating. Just under 6 months ago I purchased Nike AirMax from one of your stores, it's probably my 20th pair. I rarely go running in them and they are lightly used for I have other shoes in rotation. Just today I was walking through the mall and I had twisted my ankle and had fallen to the floor. When I picked myself back up I noticed there was a huge hole in the side sole of my shoe. Because of the defect in the shoe it cussed me to lose balance and my ankle to shift. As I walk on my right foot, air continues to "squeak out the side". These shoes are not cheap and it's frustrating that I cannot wear them anymore. It would be nice if you guys could compensate me for a new pair of Nike AirMax, for I do love your brand. Please email me back at your earliest convenience. Thanks,
[protected]@gmail.com

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Eugenia Shipley
, US
Nov 12, 2019 3:08 am EST

I have a question, do Nike take any responsibility, I’m in same situation... in Tokyo no one take any action... I don’t know what to do?

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8:25 pm EDT

Nike nike sport rally cardigan rib and pants - grey.

Outfit develops tear-like holes within a few wearings. Pants did after two wearings. Cardigan did after four wearings. The style is nice, but the material is of poor quality. Basically, the threads pull apart and seperate almost like it was cut by a knife.

Nike should be ashamed and recall the whole line. We are considering returning all nike clothing that we have recently purchased.

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12:08 am EDT
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Nike nike shoes

I purchased my son new shoes for school. He has worn them almost a month and there is already a large tear on the side by his toe. I tried disputing this with Nike but they told me this was normal wear and tear. Now I know some kids can destroy shoes in a short period of time, however these shoes are still in almost perfect condition. The soles are barely worn. I questioned how an almost perfect pair of shoes would have this "wear and tear" in this one area in under a month. Of course they just keep emailing the same thing over and over. Very disappointed with Nike. As much money as they make, and as much money as consumers spend they can at least stand by their products, but I guess not

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5:58 pm EDT
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Nike air max kids shoes

My son has a pair of these and his heels were bleeding after them, there's plastic inside the heel of the shoe and it is cracked and protruding out into his heel, this is dangerous and should not be happening cutting his heel all the time, we paid €88 for these in jd sport only a few months ago, we should be getting a better product for this price, and no shoe should cut anyone like this.

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5:16 am EDT

Nike false advertising

I went to the Nike factory store on Sunday the 29th September, they had on display that there merchandise on the rack was less 40%, I found a jacket that I liked and the sticker on the jacket was 30%, however the sign did not stipulate that the items on the rack were "from 40%" I have attached pictures as proof.

I went to the counter to pay for my item and the cashier tells me the amount, which was only less 30%, I told her that all the jackets on that rack and the sign stated 40% off. I asked to speak to the manager on duty to explain that this was false advertising.

The manager (Lerato Khopotse) finally arrived with the most horrendous attitude and I was greeted by "what do you want" by her, I simply explained the situation and she refused she said even though the sign on the rack where all the jackets were stated 40% the label says 30% and she cant change it on the system. I suggested that she then move all the jackets off the rack under a sign that says 40% off and landed up not taking the jacket and leaving the store.

I am a frequent buyer of Nike and this experience was extremely disappointing. I dont appreciate the false advertising by this Nike store or the rude service from management.

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Nike In-depth Review

Product Range and Quality: Nike offers a wide range of products that cater to various sports and activities. From running shoes to basketball gear, their product selection is extensive and diverse. The quality of Nike products is exceptional, with a focus on durability, performance, and comfort. Whether you're a professional athlete or a casual fitness enthusiast, Nike's product range and quality are sure to meet your needs.

Website Design and User Experience: Nike's website design is sleek, modern, and user-friendly. The layout is intuitive, making it easy to navigate through different categories and find the desired products. The search function is efficient, allowing users to quickly locate specific items. The website also provides detailed product descriptions, sizing charts, and customer reviews, enhancing the overall user experience.

Pricing and Value for Money: Nike products are known for their premium quality, and as a result, they are often priced higher compared to other brands. However, the value for money is excellent considering the durability and performance of the products. Nike occasionally offers discounts and promotions, making their products more affordable and providing customers with good value for their money.

Customer Service and Support: Nike's customer service is commendable. They have a responsive and knowledgeable support team that can be reached through various channels, including phone, email, and live chat. They promptly address customer inquiries, provide assistance with product-related issues, and ensure customer satisfaction. Nike's commitment to customer service sets them apart from their competitors.

Shipping and Delivery: Nike offers reliable and efficient shipping services. They provide accurate tracking information, ensuring customers can monitor the progress of their orders. The delivery times are generally prompt, and Nike takes necessary measures to ensure that products are well-packaged and protected during transit. Overall, their shipping and delivery process is smooth and reliable.

Return and Exchange Policy: Nike has a flexible and customer-friendly return and exchange policy. They allow returns and exchanges within a specified timeframe, provided the products are in their original condition. Nike provides clear instructions and guidelines for the return process, making it hassle-free for customers. They also offer free returns, which adds to the convenience and customer satisfaction.

Brand Reputation and Trustworthiness: Nike has established a strong brand reputation over the years. They are known for their commitment to quality, innovation, and performance. Nike's association with top athletes and sports teams further enhances their credibility and trustworthiness. Customers can rely on Nike to deliver products that meet their expectations and provide a positive overall experience.

Social Responsibility and Sustainability Initiatives: Nike has made significant efforts in social responsibility and sustainability. They have implemented initiatives to reduce their environmental impact, such as using sustainable materials and reducing waste. Nike also supports various community programs and initiatives, promoting inclusivity and equality. Their commitment to social responsibility sets a positive example in the industry.

Innovation and Technology: Nike is at the forefront of innovation and technology in the sports industry. They continuously strive to develop and incorporate cutting-edge technologies into their products. From advanced cushioning systems to moisture-wicking fabrics, Nike's innovative approach enhances performance and comfort. Customers can trust Nike to provide them with the latest advancements in sports technology.

Overall Customer Satisfaction: Overall, Nike excels in meeting customer expectations and delivering a satisfying experience. Their wide product range, exceptional quality, user-friendly website, and excellent customer service contribute to high levels of customer satisfaction. Nike's commitment to innovation, sustainability, and social responsibility further enhances their reputation. Whether you're a professional athlete or a casual sports enthusiast, Nike is a brand that consistently delivers on its promises.

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